customer service representative

sales representative

inside sales representative

senior customer service representative

sales manager

CarShield

I joined the PreSales Fresh Department after only working retail and retail management prior. I was very nervous to work in a call center, especially one that works in sales. 
I joined the team in February and I have absolutely loved this job! I’m actually excited to get up and go to work each morning and to see my coworkers and to get on the phones!  
My team supervisor is a wonderful coach and influence, and my department supervisor is by far one of the best managers I’ve ever had. All of the supervisors in my department are patient and insightful. They will help you and coach you as you need it. 
The position I am in is a fast paced spot, however once you understand the process, it is very easy to perform above expectations! We also have weekly bonuses of up to $500. I’ve bonused almost every single week since joining the team in January and it has definitely made me feel more financially stable. We also are allowed to sign up for over time each week. I am extremely thankful for that. I feel secure knowing that I am completely in control of my paychecks and my performance. 
All in all, the company is great. I really don’t have any complaints about the company. We get hour long lunch breaks. Most shifts are 4 day shifts, which allows for more time at home. When joining the company or advancing to different departments, your training is paid for. Management is always understanding of your situations, and they will work with you if the need arises. If you show that you’re dedicated to your position, you will be recognized for it. I’ve also found that it is possible to balance work life between full time schooling and having a social life as well. 
If there are any cons that I have to mention, the only thing I could say that would bother me is that it is a high pressure environment, you do have requirements to meet, however any position you hold is set up in a way that you can meet expectations as long as you are following procedures correctly.

A typical day at work consists of taking calls, assisting customers, general interaction with coworkers and trying to make money.  

I have learned a ton about myself and about sales.  I have come to realize how important it is to have a balance in your life.  If your home life isn't going well, it'll often affect work and vice versa.  In regards to the job itself I've learned how to maintain consistency, persistence and resiliency.  With it being a commission based job, there are times when a few sales can drastically affect your pay.  Obviously that can be a positive and a negative.  You cant allow results - positive or negative - to affect how you approach the next day or call.

Management is honestly awesome.  They are straightforward, honest, and helpful.  They legitimately do seem to care about you and your personal well being both in and out of work.  Granted, results are expected, but so long as you do a good job they are willing to treat you as a person, not just an employee.  I haven't worked for many places in my adult life but if I were ever to move on from Carshield, I would anticipate a different experience with management than the one I've experienced here.

Obviously with a group of employees as large as we have, you aren't going to like everyone, but I really haven't encountered many people who I wouldn't want to grab a drink or a bite to eat with outside of work.  People are friendly, outgoing and helpful when requested.

The hardest part of my job is dealing with the customers and the fluctuation in pay.  Ive had a couple months where my pay was significantly less because of a relatively small number of deals.  It is to be expected though in a sales job.  It can be somewhat monotonous but at the same time, at this point there really isn't a situation or objection that I haven't handled.  

The most enjoyable part of the job is that my pay is directly related to my performance and effort.  Knowing that at the end of the day it comes down to me is great.

This company is an absolute joke. They find any way they can to not pay on a claim. The contracts they have with customers are filled with loop holes to get out of paying. Members call in very upset, we get the worst of it. We have to deal with angry people on the daily, because this company is a sham. They don't provide very good training to do your job, they just throw you in. When you ask for extra help they say they don't do coaching or extra training. 

When you ask about how you can be faster and better, to reach their unreasonable metrics they set for you THEY TELL YOU TO SKIP YOUR LUNCH AND BREAKS to make your dials and collections. The phones and computers are always messing up, making it even harder to not making your dials. Somehow that's your fault, you should have skipped lunch to catch up. They set these high numbers for you to reach and if you don't make them you get wrote up. It seems they are forcing you to be a robot and never leave your desk. 

The mandatory overtime is ridiculous. I was told at the interview I had to do an hour of OT one Monday of the month, no it's all of them. 2 Saturdays minimum are required of OT. If you don't make your dials you are required to come in Saturday as well to make those dials up. So you could have to work every Saturday on top of your normal Mon-Fri. Not to mention the mandatory OT the first week of the month, everyday. 

If you want to work from home due to illness, weather, etc you have to buy your own computer, headset, and everything else. They provide nothing. During covid when we all worked from home, if you didn't have the equipment you were out of work until they let everyone come back to the office. 

The favoritism runs deep with this company. 

The company ushers in new employees with insufficient training. The training's main purpose aimed at persuading customers to retain warranties. If a customer called in wanting to cancel their warranty, a Customer Service Representative used the persuasion techniques learned in training no matter the reason a customer wanted to cancel.

This leads to a combative conversation between a representative and a customer. A representative can continue struggling to persuade until a customer says they will call the credit card company to charge back on the charges to their account;  call their lawyer; contact the BBB. Of course, a stressful job and a lot of people quit. 

There is a company-wide high turnover rate. This place has a bad work environment. Management showed favoritism towards senior members of staff. The representative that spent at least a year there received a more timely shift. The preferential treatment also included leaving early and having extra hours. 

A newer employee has to adhere to strict hours and even stay later as the call center for customer service stayed open longer than supposed to.  When an employee needs help the managers hard to find. Co-workers avoided one of the manager's because of his rudeness.  This particular manager micromanages many employees. Several employees just never came back to work.

The company also hires and fires a lot.

So this is my 3rd time back with the company! I keep thinking that i have a better chance to go work somewhere else, but i keep finding my way back here. It didn't hit me until i got rehired this passed time, on how awesome this company really is. All the co-workers are awesome to work with. Even if you don't know anyone, everyone will say hi to you. Its a very friendly company to work for! You have the mangers always talk to you, keeping you positive!! All my mangers here really want me to move up in the company, we always get together to figure out, whats going to make me better. They really want me to move up and grow with them! What more can you ask from them! The owners are in here all the time, asking how everything is going, checking up on everyone! They will literally walk up to you desk and have a conversation! Not many company are like that. Its because this company really  cares about the employees here!  Its like a really big family or neighborhood, where everyone really knows everyone! I feel like the hardest part of working here is taking my lunch! Mainly because i don't want to leave my desk, i want to keep working, and even forget to take my lunch sometimes! its a super easy and simple job! I would recommend this company to anyone and everyone!

Carshield is good place to start if you want to break into customer service with a higher than normal starting pay at 17/hr customer service/Retention is 19/hr and Retention is 21/25hr. Coworkers are cool, managers are okay there are some that will micromanage. Training needs to be better you will learn alot more outside of training that you should know before hitting the floor. The work days are 9hr shifts with an hr lunch, but every first Monday of the month or whatever day the first lands on you have to do an extra 30min plus lunch is reduced to 30 minutes lunch is provided on those days. Another thing every Monday afterwards is a 30min lunch. These Mondays lunch isn't provided they don't let you know that until the 5th week of training. Also must work 2 Saturdays a month. The retention aspect is a bit... the best way to say it is your integrity and moral compass will be put into question. Also, if you want to change departments to something less stressful make sure you have a supervisor who will help and support your decision. Unfortunately, mine was not trying to help. Its an okay place to start but just not for me.

Been working here for over 10 years and it just keeps getting better. From the service's we provide, pay, work environment  everything just gets better and it gets better every year. Can't say enough good about this company as they will completely change your life and for the better. Only downside is the life/work balance since a lot of over time is expected but honestly all it does is increase pay for yourself and all is for your own benefit. Some companies over time might mean an extra couple hundred dollars. At CarShield over time can be the difference in thousands of extra dollars being paid out to yourself per month so in the end it is all worth it. Management is great for the most part even managers I no longer work for are still there for me even years after being out of their department. Very uplifting environment and again a chance to give yourself a better life with great pay great co workers and awesome management and even the owners of the company are great and come to visit and see how things are going make sure life is going well for you ect. 

Came into the job not knowing much about it, once I got the hang of everything I loved it. Great way to jump start your life and get your career going. They teach you how to become a salesman and how to talk to people confidently. Love working here, everyone is very nice and helpful. The bonus structure is amazing there is so much potential to make good money. If you can make as much money as someone with an 8 year degree doing this than its safe to say I think we have a good thing going here... Like I said I came in still in college almost finishing out my 2nd year at the community college, hardly any money to my name. My girlfriend and I up to our necks in college loans, still living at home. Just after my 3rd month we have saved enough money to pay off our student loans and put 2 years worth of rent down for an apartment. So "Carshield" has really saved my life, I don't even want to imagine where I would be without this job. So for anyone thinking about coming on board I would say go for it, unless your not friends with good ol' Ben Franklin.... So if you are willing to work hard and give it your all to really make some serious cash click apply and get going!

Pros:

Some supportive coworkers who understand the daily grind.

Initial training is helpful, but it doesn't prepare you for the real environment.


Cons:

The culture at CarShield is beyond toxic. It is a high-pressure, fear-based environment where management is more concerned with short-term numbers than with employee well-being or long-term success.

Employees are publicly shamed for not meeting unrealistic metrics and are constantly threatened with termination. This creates an atmosphere of anxiety, competition, and mistrust.

Management fosters division between team members instead of encouraging collaboration.

HR and legal are complicit in this culture — they do not protect employees but rather protect the company’s bottom line at all costs.

Turnover is incredibly high, and for good reason — most people leave burned out, disillusioned, and worse off than when they started.

Advice to Management:
Stop treating employees like disposable parts. Build a culture of respect, trust, and compassion — or continue to lose good people. Invest in proper HR policies and leadership training. Treat employees with dignity instead of hostility.

I truly enjoy my job. The retention is very challenging. The rest is amazing. The company actually listens to their employees. The bonuses available are incredible. Friendly, family like environment, including the managers. Carshield has had amazing growth over the last few months and is handling it very well. They are hiring at amazing speeds. They teach us all we can be taught in class because when you get on the floor, there are constant surprises. However, there is ALWAYS someone to help you out when you don't know. Show up. Be on time. Try your best. Have a decent attitude. That's all you need and the whole place will help with the rest. Managers are friendly and fun. They are always looking for ways to make your performance better without looking over your shoulder. They try to accommodate your life also so when you cant be at work, they try to work around that as long as they know you are trying to be there for them as well. All and all great people, great place

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