CareCar

I love my job. The compensation is great, my clients are great, it's actually however you make it, though.
  I like to take long trips and talk to my riders, but a bunch of providers don't and my clients tell me I'm "different". Most are elderly and don't have a lot of people to talk to and it means alot to them, and i enjoy it. Some are a little grumpy and maybe even a little prejudice ( lol) when they get in my car, but it don't last long. When they have someone to listen to their problems, things change and we have good times.

 I have my regulars that call me and let me know when to be looking out for them and i try to work around them, when i can. IMO, It's really a good service that I'm proud to be a part of. It's next to impossible for some of these people to get to appointments, without these medical services and you don't realize how much it's needed, until you pick someone up who's just had an amputation, because they haven't been able to afford to go to a doctor, in the past.
 I started this as a part time job but I'm about to go full-time. It's not a perfect place to work by no means, mostly communication and the app itself is buggy. It still has it's kinks but i noticed with provider feedback, and the more that i talk with telephone support, the service has gotten better. The worst thing is probably when you drive 80 miles, on a rural route, for a no-show and if you call them and tell them that it's a no-show and to cancel the return trip, they compensate you, anyway.

As a driver you mean nothing to this company.  Drivers are a dime a dozen and can be easily replaced so why would you mean anything?  Their complete absence of support for drivers is proof of that.  God forbid you have a question you need answered or a problem with pay.  I have submitted support tickets that were NEVER responded to, left voice mail messages for human beings that were NEVER returned, and the support chat feature in the app is a joke, you might as well talk to your steering wheel.  I was lucky enough to find one support agent who would actually respond via the chat feature, but other than that reaching out for help was almost always ignored.  This was while on the road trying to complete a trip for THEM.  The platform they use for their direct deposits is unreliable and drivers went three weeks without being paid yet they stay with that platform.  The way they calculate what drivers are paid is so complicated that it's almost impossible to know if you're being paid correctly or fairly.  Oh, and the driver app is really bad.

CareCar is one of the few companies I have ever worked for that emphasizes the value of the employee experience. Like all companies, they are not perfect. However, the feather in the cap for me is that they continue to fail forward. They acknowledge gaps in communication, experience, tools, etc. and continue to devote effort and resources to improving work culture and the overall experience of being a member of the CareCar team.

The goal is always perfection for this company. They continue to shoot for the stars and land on the moon. Moreover, I don't think anyone could ask for more than a human element to the very automated and numb process of working for a variety of companies throughout their professional journey in life.

They hired me as a Bilingual CSR and although you do deal with customers from time to time, what the job really entitles should be Dispatching. So they lie to you from the get go.
Besides the lies, they only train they offer is only for a week  and then you’re on your own.
They also have a terrible software and uses Uhealth. 
Their software is always messing up so you have to refresh it every time you use it, imaging doing that while you need to dispatch several rides they have already program you to do.
Overall, it was a painful experience for me and I don’t recommend it at all!.

Carecar has the worse communication skills of any company I ever worked at, they will ignore messages for hours and the whole dispatching system makes no sense at all. Dispatch will send you out of the way really far when there are local pickups five mins away. The owners do not care about you nor do they communicate as well, yes the 17.70 cent per hour is decent but they do not pay for gas or anything else for that matter along with pulling teeth to get money for tolls. I would NOT recommend driving for them cause you can be fired at any minute for any reason and they are a bunch of liars.

It would always take forever to get paid and they would just ignore you and not answer your emails or calls when you complained. They still wanted you to work despite not paying you. They were upset I wouldn’t take work but I couldn’t afford gas because I hadn’t been paid in over 2 weeks. No instructions and no guidance. They told me I would be working in my own area and sometimes they would send me somewhere hours away.  Poor communication. The only thing I liked was the clients I drove. They were the best part! 

CareCar’s purpose is awesome and they are all for the customer/members, but that is also the problem, they do not back up their employees at all. If a member is not happy, a single complaint from them is enough for management  to fire you on the spot. Their system is faulty but the blame falls on the employee. Training is short and not thorough enough, you learn as you go but you get called out over something you didn’t know and were not properly trained on or trained on at all.

Carecar is like uber for disabled older people. They will randomly assign you and expect you to get to a location when across town not accounting for traffic. 
MOST IMPORTANT THEY WILL NOT PAY YOU FOR ANYTHING. THERE IS AN ISSUE WITH STRIPE CONNECT PAYMENT AND NO ONE KNOWS HOW TO FIX IT.
I REPEAT MYSELF DO NOT DRIVE FOR THEM THEY WILL NOT PAY YOU!
** If you still want to drive for them drive for a day and see if they will pay you for it. Do Not drive a week and be disappointed. 

This biggest benefit to this company is you work at home. Just need internet and computer. I feel like 15$/hr is low for a pay rate, you can't make mistakes. Once your locked into a shift its hard to get a new shift for different hours. But management is nice, and I spend the day with my dog. I wish we got paid more/hr and got raises. For as accurate as you have to be at this job and what we do I think we deserve a higher pay rate. 

What is the best part of working at the company?
There was nothing g good about carecar always weeks lat to pay and then it was short.

What is the most stressful part about working at the company?
Didn't pay for weeks at a time

What is the work environment and culture like at the company?
Sucks very low pay and don't pay on time

What is a typical day like for you at the company?
12 hours make 144.00. Terrible pay

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