manager

director

team leader

customer service representative

analyst

CareSource

What is the best part of working at the company?
Not much of anything other than the work you are doing is helping people get their medical bills covered, most of whom can't afford to pay for health care coverage, and CareSource is providing them the coverage they need.

What is the most stressful part about working at the company?
Very quota driven environment and if you can't make the numbers, even if you are doing very detail oriented work and details are crucial to doing work correctly, if you can't reach expected production quotas (which are based in large part on them meeting the service agreements they agreed to with State Medicaid and Medicare programs on how quickly they will turn around medical claims for payment to providers.  Also very corporatized and not much guarantee of job security -- even some of the hardest working people who were hammering out standard operating procedures for the claims department for processing claims for new States CareSource was processing Medicaid and Medicare claims for were called into a room one day for a "meeting" and then shown the door.  It became a very corporatized company and I heard from people who worked there after I was let go that they had actually outsourced almost the entire claims department, put that many local workers out of jobs.  

What is the work environment and culture like at the company?
They used to have good programs for wellness for employees and good social events at times but some of those were cut when the new CEO took over back around 2018 or 2019.  I have no idea what the current culture is since I was terminated in 2019.  It was very stressful trying to reach for what were for me unattainable production quota numbers doing very detailed work with so many variables in the details and you really had to be able to retain how you handled something once when it comes up again in order to reach the very high production quota #'s expected, yet still try to do quality work.  Knowing your continued employment depended more than 50% on meeting quotas and monthly meetings with supervisor discussing your progress on that front and quarterly performance reviews that you had to fill out an electronic form for your part addressing the different areas of performance the company has set for all company employees and giving examples for the ones you met of how you met the performance goal but not being allowed to do that on your breaks or at home in order to not take away from productive time to try to meet your work production quotas...well, you get the picture....that was the environment.  Mostly good people for co-workers but working in cubicles where some people are able to talk and work and if you aren't, too bad, they may or may not be considerate of you and your need for quiet to concentrate while doing your work.  

What is a typical day like for you at the company?
Nose to the grindstone, logged into an automated workflow software that as soon as you completed processing a Medicaid claim, the next available claim popped up and luck of the draw as to whether you got a more difficult or simple claim to process.  Allowed two 15 minute breaks and I think 1 hour lunch but unless your brain processes things really quickly so you are meeting quotas, you might as well skip your breaks.  Not many meetings to go to usually, just sit down and work work work until it's time to go home.

I was not impressed and felt the company wasted my time with this contract. Clearly stated my abilities and background. Once brought on to start my contract I spent the first week watching someone work with no explanation. Week two was going the same way with no clear description of what my job would entail. After this one of the leads asked for help on her project so they moved me to another assignment without communication with my contract company. I was given a new project there was no documentation on. I thoroughly documented these new workflows, address multiple stories and wrote descriptive test coverage that anyone could run, even if they had never seen the product before. As I was wrapping up some coverage I was pulled into a meeting with one of the managers and told I need to do better. When prompted for more details I was told to act like the other two employees on the team and do what they do. There was still no training at this point nor clear expectations just watch what others do and do that...After this stellar guidance at the end of that week my contract was ended with no further conversation. Couldn't even tell me to collect there laptop and have me clear my desk. They where rude, unprofessional and didn't give any clear indication of what they needed. 

Attempt to assess what had just happened I came to the following conclusions. First they claim to be agile. Now maybe this was a miscommunication as I am a certified PSM scrum master, attending multiple trainings through scrum.org for scrum master, team member and product owner. They never once had a product owner involved and only involvement with business was the QAs who wrote everything on an index card. Planning was done by one person and it was placed taped to the wall. This place seems to think "agile" means fast. When in fact it's about more analysis of the process and reporting to the business with feedback and development adjusts as you go. Where waterfall can take time to plan and gets passed off to the next stage, agile evolves the plan and design as you develop to ensure a more solid product. I believe that my detail test cases where the problem, they seem to want one liners and not detailed step by steps for execution. They wanted to push quantity over quality. Something I would never endorse or sign off on. Amusingly enough my last day was supposed to be passing my work off to someone else I now realize. What they assumed would take a full day took less then 10 mins, as like I said my test cases could be run with no product knowledge as they where self sufficient. 

Very disappointed with my time spent there.

Work-life balance
In salaried positions you are able to flex your time, which means you do not have to use PTO to go to an appointment if the appointment is 2 hours or less.

Pay & benefits
Pay was very fair, and above average. Health insurance benefits were more costly than previous employers.

Job security and advancement
CareSource did promote some training for CEU's that were pertinent to my position. But overall there was no job security and the training and overall communication with the roll-out of the new system was subpar.

Management
My personal experience with my direct management was excellent. I loved my manager and would absolutely work with her again. It js upper management and leadership that I am not fond of.

Culture
the overall culture at CareSource drastically changed in the 6 short months I was there. I learned early on that job security was not something that existed, and that with changes to the model of care and the roll-out of a new system, many people who had been worried about their job security were correct in being worried. My direct leadership/management was nothing but supportive and amazing. The team I worked with was awesome as well. But the morale was definitely taking a turn for the worse before I left because of the way things were handled withal of communication in regards to so many big changes all at once.

Overall
I loved the team I worked with, the population I served, and my manager. I feel that I was paid very fairly and that the workload was very manageable as well. With that being said, communication in regards to implementing the new system was subparduring the implementation, and the morale within the company was declining even in the short amount of time I was there. The general concensus was that employees who had been there for a while did not care for the negative impact they had seen since the new CEO had taken over. This causesd a lot of mistrust and fear in regards to lack of job security. I cannot say that I disagree with them. I learned many things during my time with the company, and met some fabulous people I will remain friends with. I can't say I regret my time spent at CareSource, and I hope to see the company improve and grow so that my friends who remain there can gain the job security and boost in morale that they deserve.

As a Customer Care Advocate, I do not feel that Caresource earnestly cares about their employees. I have been at the company for years, and have not had any luck getting anywhere in the company. I am not good enough to advance into a job that suits me, yet I'm good enough to be forced into more lines of businesses no matter if I want to or not. There's is no one to talk to about feeling trapped and tired, and the micro-management in this company is more bully mentality than actually helpful. Management seems more interested in enforcing inconsistent/non-existent rules down their employees throats than being available to help in any problems and concerns. The thoughts and values of leadership do not line up and they do not seem concerned about the well-being about their employees. They would rather push efficient than make their employees feel like they belong there.

Good luck making time for job interviews, sick days or training, because they 'need people on the phones' and could care little about your needs to grow or heal.

There is no support. On the phones, you're talked down to constantly by unhappy members, which is understandable, but you lack the resources to aid them and the people, coaches, who are supposed to be knowledgeable are either hesitant in helping or unable to find answers. 

We're more interested in making more money, buying bigger buildings but not taking care of what we have. Not expanding and training advocates on things that exist. Caresource is not as good of a company as it pretends to be and I'm stuck being unhappy and depressed simply because I need to make a living. I've given up having any hope of getting anywhere with caresource and expecting leadership to have any concern with our constant responses about morale and engagement.

I worked with CareSource in a remote role on the Medicare Enrollment Operations team. While I came in motivated and ready to contribute, my experience reflected serious organizational and leadership issues that I feel others should be aware of before joining.

From the start, training was inconsistent and insufficient. Procedures were explained briefly and infrequently, yet full performance was expected immediately after. When I sought clarification or support, responses were dismissive, vague, or simply absent. This created an environment where struggling was almost inevitable, not because of lack of effort, but because of lack of structure and support.

Communication from leadership was a consistent issue. Information that directly affected my employment was shared with the broader team before it was communicated to me personally. That kind of unprofessionalism is not acceptable at any level of an organization and reflects a deeper cultural issue within management.

I also noticed a clear inconsistency in how support and communication were extended to different team members. Whether that reflects bias, favoritism, or simply poor leadership — the result is the same: not everyone is treated equally, and that matters.

I will say that I have since secured a strong new position and am moving forward. I share this not out of bitterness but because people deserve to know what the culture actually looks like before committing their time and energy to an organization.

If CareSource is serious about being a good employer, a serious evaluation of middle management communication, onboarding structure, and how employees are supported day to day would be a meaningful place to start.


The mission and heartbeat of the company are just window dressing. Employees and senior management don't practice it and don't support it. I have an advanced degree but have not been able to advance ahead of people who play the politics game, despite my qualifications and nice attitude. My supervisor was charged with  insurance fraud but still has a job. I believe management should know my job duties inside and out, but they have no clue. Workload is heavy due to taking on more business than we can handle. Work at home employees are working 7 days a week, we are encouraged to work through breaks and lunches. Many team leads do not process payroll correctly ending in shorting peoples checks. Management has not addressed and continues to happen with a lame apology, HR is a JOKE. Stressful environment. I have learned to never trust anyone. Document everything.  All employees are not held to the same standards, lots of favoritism and nepotism. HR is a JOKE. Blatant bullying is tolerated. Management does not practice conflict resolution and not supportive of staff. Lots of micromanaging.  Not the same company I started with and it's hard to stay positive. Lots of people quitting recently. Did I mention HR is a JOKE!? Some departments are not as bad. Avoid claims, service center, medical management, and case management. Underpaid for same position in industry. Benefits and wellness programs are good, but pricey. On-site gyms are useful. Best thing about the company is CSU. Lots of training and development for free. If your supervisor lets you go. People think it's a great place to work and a great service to the Dayton and other communities, but ask a doctor's office what they think of CareSource and see how many cuss words they rattle off.

Great coworkers, and staff. Constantly making improvements, innovative, high tech and advanced when technology is working properly. Management has steered away from the original, unique mission that once made this place great. Favoritism and lack of integrity runs rampant throughout corporate departments and human resources. Staff training needs improvement.  Morale is low due to lack of advancement opportunities if you're not in the clique or "the loop". Minorities hired to meet status quo or equal opportunity requirements, not to be successful productive employees. More concerned with power, money than patients. Getting a poor reputation in the community for not paying bills to providers and how they treat staff.  Good leadership at the top, who has no idea how middle and lower management treat their staff. Some of the prejudice directors need to attend a Tedtalk convention on how to redeem yourselves from the good ole boy network and join the rest of society living in reality. Doesn't abide by own rules, protocols or, compliance. Fakes it to makes it which is unacceptable for a company allegedly of a higher caliber than most other MCP's. If I were Undercover Boss for a day here, I would interview all former directors and employees and ask for input. I would terminate all current directors and managers here at the corporate site and start over. I would have that one lady, the lady who fixes people's lives on tv to give them all therapy for their personal issues they bring to work and project on others. Hooked on phonics is next. Degrees upon degrees with no articulation, intelligence, confidence,poise. If I had better learning, I mean education I'd leave this godforsaken place.

Thought this was the company I'd retire from, loved the mission statement and the initial commitment to that mission by our founder and CEO. I learned to perform case management for children with special health care needs and a great deal about pediatric nursing, diseases, and developmental problems but then the company focus changed to High Risk case management of adults, primarily with with behavioral health and chronic diseases. New executive officers with little or no knowledge of case management issues joined the company which is expanding rapidly to other states and the company mission of serving the under served was buried under generating numbers of managed cases to appease the state. Our large Caresource "family" atmosphere disintegrated. Employees are expected to manage caseloads of 85 members at a time which is unrealistic, when the new program was conceived we were told we would have caseloads of no more than 25 of the very neediest members, which was increased to 50, then 75 now 85. Support staff was added, but the RN is still required to assess and evaluate each member quarterly as well as dealing with day to day issues like finding providers, DME needs, lapsed prescriptions, chemical dependency, etc. In order to maintain audit scores and meet the state requirements employees are expected to work more than 8 hours per day, we have been told by one of our many Vice presidents that salaried positions do not mean a 40 hour work week, they mean you work as long as you have to get the job done. No regard is given for life balance.

Rapid changes and growing too quickly has caused a ripple down effect where RN Care Managers and Community Care Managers are being micromanaged. Productivity is being scrutinized to the point that employees are forced to keep One Note documentation to explain gaps in charting greater than 10 minutes. Case Managers were hired with case load promises of 75-80 functioning as work-at-home employees. Case Managers were told theveryone likelihood of being required to conduct home visits was approximately once per year and any travel would only be for required meeting or training. Case Manager were told work hours are 8 am to 5 pm,  no weekends, no holidays, 4 weeks paid vacation. Caseloads are now above 120, weekends and afterhours are now an expectation and Case Managers are now required to perform Levels Of Care assessments in the homes of clients and Face to Face visits after hours if needed and the Community Health Workers, who are hired specifically to do Face to face visits, cannot work after 4:30 pm. There is no compensation for these changes and increases in case load and you are not permitted to flex hours for hour worked outside of 8 am to 5 pm. All employees receive monthly evaluations even though raises are annual. I highly recommend not seeking employment at this company. Poor management and leadership.

CareSource is very competitive pay.  The hardest part about the job was sitting for 10 to 12 hours a day 5 and 6 days a week. The most enjoyable about the job was helping others that needed our help.  I enjoyed that fact it was our mission to help.  I also feel that have a good training for the new employee, setting them up for success.  The department I worked in we had the ability to work lots of overtime hours.  This was a great help.  One other thing is most years around April we were also given a bonus.  This was a very nice additional to working at CareSource. I learned tons at CareSource.  I learned how to work in multi-systems at the same time with 2 and 3 computer screens at the same time.  I learned about HIPPA,  the Affordable Care Act.  We were trained in Personal Protective Information and many many more programs and processes.  One of the of the biggest areas for me to learn was in DME products.  If  you wanted to learn the opportunity was there for you.  In most areas the management team was available to help you if something came up.  If your direct supervisor was not available there was generally another supervisor that was available to help.   The culture of the workplace to assistance the provider on the line and to work until you have the situation solved.  If you yourself were unable to solve the situation you had the ability to notify the team leader via email and with all the necessary details to allow the team lead to handle the situation.

Top Job Titles	Average Salary
Manager 9 salaries reported	$103,222 per year
Director 4 salaries reported	$147,000 per year
Team leader 3 salaries reported	$89,667 per year
Customer service representative 3 salaries reported	$16.67 per hour
Analyst 5 salaries reported	$71,200 per year

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