delivery technician

customer service representative

respiratory therapist

warehouse technician

cleaner

Carelinc Medical Equipment

I have worked for CareLinc for a year now, and I can say that it is the best job I've ever had. My coworkers & managers are so nice, and they are there for me when I need the help. Since I started working here, I realized that CareLinc is a company that has good morals and cares about all of their customers; new or current. 

Before CareLinc, I had no experience in the medical field. In fact, I never thought I would work in medical at all. I studied languages & literature in college. But with my Spanish speaking skills & some experience in sales, CareLinc thought that I would be a great addition to their fast growing company. They gave me a chance to learn something new, and I started training in customer service for 8 weeks. With this, I have been able to meet really great people in the office who have had similar experiences like me. And I've been able understand some things that doctors and nurses go through every day....Let's just say, its been a great learning experience for me and I have more respect for them now than before.

However, like every company, CareLinc does have its challenges. I'm not going to lie; while it is the best job I've ever had, it is also one of the hardest jobs I've ever had. The medical field can be a stressful industry.   Patients and/or caregivers need equipment delivered by a certain day & time, so you need to get started on work orders asap. The phone calls we get can be a lot all at once, that sometimes you don't always finish all of your paperwork the same day. Trying to work around different insurances and knowing what is covered and what is not is, can be hard to remember sometimes. And talking with a difficult customer who is frustrated or upset can be hard to handle mentally some days. The best advice I can give is to have great time management & be organized; or else you will get stress out/burned out.

But at the end of the day, I'm happy to know that I helped make a difference in someone's life each day. And I can always say "I did my best today." Plus the compliments that I do receive from customers are very rewarding. "Thank you!"  "CareLinc is the best!" "You don't know how much this means to me & my family."

What is the best part of working at the company?
Their benefits are pretty good even if the pay could be better

What is the most stressful part about working at the company?
As a driver, I had 24hr on call. And with the high turnover that meant sometimes weeks of 24hr on call nonstop. Also, as a driver, you will see a dead body. It's just going to happen eventually. 

What is the work environment and culture like at the company?
There is a constant pressure to get the job done, and a constant feeling of needing to catch up. Whether it is the timed STAT deliveries you have to shoehorn into your day, the bad attitudes of the people you deal with, or the fact that you don't know when you will be home. People are constantly jumping ship and it makes the job pretty miserable 

What is a typical day like for you at the company?
If I got a full night's sleep with no calls, I would show up around 8. Check my truck, then get my orders for the morning. Load all of the equipment and oxygen I would need, and be on the road by 9am. Usually the first half of the day would be filled with deliveries and I'd be driving as much as an hour between each. Then get back to the shop midday if I get back to the shop at all. Probably take a 15 minute lunch, then back on the road for deliveries. Then I just have to hope I would be back by closing time. But even if I was, if a call came in right at closing time, I'd be the one to run it because nobody else would. So I'd be out for another 1-3 hours. Get back, unload, go home, and probably get a call at 2am for someone dying and needing oxygen.

I worked at CareLink as a delivery Tech. We work 10 hours a day minimum most of the time it's more than that and on call guy gets shafted almost every day and it's almost always after 6 you can work a full day of 12 or more hours and get a call later in the day and you have to go and do it because CareLink doesn't let you say no to anything. Overall it's a very horrible place to work upper management says they care and acts like they care but they don't. The manager I currently have at my branch is awesome but he can only do so much to improve our working conditions. Hospice is the worst part about working here they can call you for anything anytime for any reason and you can't even ask questions or you will get called on saying you were disrespectful or trying to avoid doing the work. If you work delivery forget about having a life if you have kids you won't see them if you have a girlfriend she will probably break up with you because you will never see her there is absolutely no work-life balance working here. This company will work you like a dog and pay you barely enough to get by. They will try to tell you that it will get better but that's just so that they have time to find the next person to F over

A typical day includes me getting to work a little early and getting a cup of coffee from the break room. I get to say hello to the friends that I was quick to make here, as everyone treats each other like family. My personal role is a lot of paperwork, but the social aspect has always made it worth it.

Recently, I got to experience an internship here along with my typical roles. CareLinc allowed me to expand my horizons in my marketing knowledge and learn so much more than any classroom book could teach me.

Both the Customer Service manager and the Marketing manager make working here a joy! They are so caring and make sure I am not too stressed out as well as give me free space to get my work done without criticism.

The hardest part of my job is time management, but that is on me. Being a college student, it can be difficult to balance my job here along with homework and attending classes.

The most enjoyable part of this job are the people I get to work with. I think there are many work environments where everyone is a bit more isolated, but CareLinc is full of people who care so much for each other. I love it here!

In the beginning, I was very excited to work at Carelinc. However that feeling quickly went away once I seen how they operate. The department I was in flat out did not have any time to train a new employee, and when asking for help it would be a pi**ing contest between the other employees. I would sit their for hours and sometimes a full day with absolutely nothing to do but stare at a screen and pretend like I was doing something important. They will absolutely lie to your face and not feel bad about it. Management is no better, if you go to them with an issue, all you will get is "that's the way it is". They absolutely LOVE to talk about other employees and gossip like it's high school. The other people can come and go as they choose but if you do it, you will absolutely be terminated. Even after signing a paper not to do it anymore. They are 100% full of ----, and take EVERYTHING they say with a grain of salt, because it will change in 10 minutes. It's very much immature like high school, 2 faced, and if you're not in their little "click" they will basically make you feel like public enemy #1 until you either quit or  they come up with a reason to fire you. 

Management here is terrible, they will stab you in the back & throw you under the bus every chance they get. Especially if it makes them look good. The worst job I have ever had in my life! I had a manager that repeatedly said "You can always come to me if you have a problem" but when there was a problem they were nowhere to be found! For a company this size they offer absolutely no training but expect you to know about everything & how to do it. Management at the branch where I worked seemed to have a different set of rules than the employees. They could come in late, leave early, take sick days & days off whenever they liked but employees would be written up for doing the same. The people from the corporate office seemed to think they were far above everyone else. Their "orientation" at this company is a trip to the corporate office during which they show off their awesome facility that is so far removed from all of their branches that you'd think it was on another planet. Terrible company culture, horribly run by stuck up people that need a reality check!

A person was tasked to train me. That person was reluctant & made it clear she didn't like that other people in the building started to have a great connection with me. Told the manager many times that I lacked in areas of learning due to the trainer stating over and over that there was no time. This person typically worked way over 40 hr a week. Manager seemed to allow for the trainer to have "drama time" with a relative who also worked there. Both of them would bring into their work spaces the negativity and bad attitudes, sometimes raising voices while others are at the desks and occasionally taking calls.
This trainer has since degraded the workplace that others have left, or left the building to work at another location within the company.
The person who interviewed me left shortly after.  Contact was made, and an apology given, knowing "what" I would have to endure. 

You have opportunities to grow in this company if you are willing to take them for yourself. Don't just sit back and watch everything happening around you. You need to ask questions on things you don't understand, get noticed, and never stop learning. Do that - and you will do well here. We are hungry for great employees but if you want to complain, be bitter about what you don't have or just punch a clock each day - then CareLinc isn't the place for you?! We expect a lot from people that work here because what we do is hard. Medical insurance is confusing. Delivering medical equipment to people with diagnoses they don't understand is tough. But trying to do just that with kindness is what we're known for and why we have been successful for over 20 years. CareLinc can be very rewarding for those who realize just how much we impact the communities we work in.

What is the best part of working at the company?
Getting an opportunity to help people, when management actually allows you to do so. No need to complain to HR about it either, it falls on deaf ears always!

What is the most stressful part about working at the company?
Dealing with customers that are furious with you due to the rules you must follow per management.. Then management getting mad at you for following their own policies. You get it from both sides, don't worry at least you're paid well enough to deal with it, wait no, no you're definitely not paid very well at all. Management will refuse to do performance reviews too. I worked there for almost 3yrs and the last 2yrs I went without a raise and didn't even get a performance review. You're either a part of the "cool kids" or your days are numbered. VERY DRAMA ORIENTED AND CLICKY! Just like middle school

What is the work environment and culture like at the company?
Toxic, I'm not sure really what else to put here.

Talk about stressful. I cried as I drove into work everyday and cried again as I left everyday! I loved my coworkers and manager, who were all like family. Everyone in the GR office was wonderful. However the company in my opinion, has grown too quickly, and the infrastructure in place could not handle it. One can only take being cussed out and yelled at for so long before they reach their breaking point! My manager knew how stressed out our department was and tried his best to support us anyway he could. Delivery Techs have it the worst. The way the on call is setup, dont even think about having a life. And if you’ve got a family at home, you will never see them. Great job if you really want to make some money as overtime was always available. The benefits were pretty good too. But the stress will literally eat you alive. There were days I sat at my desk and cried and tried not to let anybody see me. But I broke and had to go

Top Job Titles	Average Salary
Delivery technician 106 salaries reported	$18.00 per hour
Customer service representative 34 salaries reported	$15.88 per hour
Respiratory therapist 22 salaries reported	$34.68 per hour
Warehouse technician 6 salaries reported	$16.08 per hour
Cleaner 14 salaries reported	$14.61 per hour

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