counselor

baker

cook

Carelon

Agreeing with most of the reviews. Call audits are unfair and you are expected to provide the highest form of customer service while the customers treat you like garbage and verbally harass you. There is no support or acknowledgement for this on the management front. Favoritism is grossly obvious and you will feel like thrown in your face daily. Work flows are changed multiple times in a day and depending on who is asking a question + the context the answer will be different to fit that narrative so expect to get in trouble for misunderstanding their everchanging rules and for the teams you work alongside to pushback because we each are told different ways to handle the same situations. Pay is not at all suited for all the things we deal with. If you  can do one good thing for yourself, think twice and do your research THOROUGLY before accepting a job here.

What is the best part of working at the company?
A good company with good goals. But some of the benefits get restricted due to needs of business. Recruiters are inconsistent regarding professionalism. Career paths are difficult to navigate and find. All the more so because of largely remote roles.

What is the most stressful part about working at the company?
Restrictions on earned pto while mandatory OT  is effect especially in production roles. Disabling  the value of earned benefits.  Lack of communication, clarity, and comrade ship.

What is the work environment and culture like at the company?
Nonexistent for most remote roles which is 90% of the company. You chained to a desk if hourly. Flexed if salary.

What is a typical day like for you at the company?
Up really early , work until 4pm with only a 30 minute lunch. While being monitored productively.

Would not recommend working here. They paint a great picture of having the ability to make your own schedule and have this great work like balance. Yes you can choose your patients for the day but if someone has a complaint you must change your whole day to see them. God forbid you have to send them to the hospital. You’ll be questioned on why and reminded that the team’s bonus is based on hospitalization. If you do great at keeping your patients out of the hospital you’ll be told it’s a fluke and not to get cocky. If you take a day or 2 off you just have to move your patients to the other days. No one sees your patients. If you take the whole week they will see your priority patients. They pick favorites. They will have significantly less patients and less drive time. They also do not tell you they will refuse to pay out your pto when you quit. 

Departments are laying off left and right. They start you out at the bare minimal rate, then ask that you be a chameleon and change to different roles exploiting the fact that you need employment. Managers in the non-clinical are definitely not suitable for leadership as they lack to taking accountability with work being low. They blame the employee. They blame employees, then assign them temporary projects with no increase.

My supervisor was very supportive.  My position was remote but I never felt " alone." I felt part of the team .  We had meetings weekly; consultation meetings included. I also had a supervision meeting once a week.  My schedule was flexible and I met with client daily; some days busier than other days.  I also presented on different topics to my team.  

I enjoyed the work I did and helping others.  

Extreme Micromanaging. Constant monitoring, unfair call audits, workforce management constantly changes your breaks and lunches daily. You get one chance a year to review the supervision and the company and surprise surprise, multiple choice questions geared towards favoring the company, you can't actually be truthful with your review.  Pay is ok, could be a little higher. Unless you like talking on the phone all day, avoid at all costs.

What is the best part of working at the company?
The people you get to work with are awesome. 

What is the most stressful part about working at the company?
IT is a price of work. They don’t know what they are doing. More training is needed 

What is the work environment and culture like at the company?
High school with some college classes

What is a typical day like for you at the company?
Check your email, sign into apps and start working

Carelon is very supportive of employees and treats us as valued members of the team. I have not felt so appreciated but schduling is very inflexible. Training is very thorough and the trainers are magnificent. Cannot say it enough, you really feel appreciated at Carelon. There are multiple opportunities for lateral transfers and advancement. 

I enjoyed helping people in crisis situations, the hours, pay and benefits were good, there was a high turnover in management, but I felt mostly supported until the end when an unfortunate situation happened and I was not supported at all by management after I had been told repeatedly I was one of their best CCM's. 

What is the best part of working at the company?
Great benefits and great team leaders who are so supportive 

What is the most stressful part about working at the company?
Corporate level doesn’t seem to care as much about the frontline workers. 

What is the work environment and culture like at the company?
Best ever. No drama and everyone works as a team.

Top Job Titles	Average Salary
Counselor 11 salaries reported	$79.59 per hour
Baker 3 salaries reported	$88.00 per hour
Cook 1 salary reported	$75.00 per hour

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