sales professional

interior designer

customer service representative

Carol House Furniture

Carol House is a family owned business but doesn’t extend family practices or care to their employees. It’s a cold hearted and cut throat company to work for. In sales you are expected to come in for weekly UNPAID meetings and are disciplined if you do not come. You’re constantly harassed to pick up additional shifts every week which sometimes total 50-60 hours a week. Keep in mind the pay is commission only, opportunities or ups are very limited and scarce making it very challenging to earn a living. Every weekend and holiday is expected to be worked no EXCEPTIONS! Forget you may have family, spouse, children or want to have a personal life. I’ve worked my share of places but I would rate Carol house the second worst company I worked for due to their unrealistic expectations, unprofessional management team, pay structure and lack of care they show their employees especially ones that have taken ill or medically become unable to work. There’s no job security or care. I was overwhelmed with how I was treated and the way in which they chose to run their business. Value is not bestowed to Sales associates but instead they are made fun of and told by one of the owners their job can be performed by monkeys. They treat employees as non factors when each member of the staff is what made the company. No value or appreciation is given not unless you want to consider the forced weekly meetings when associates are forced to do employee appreciation and put each other on the spot and your fellow employees sit around and make up nice things to say about you in front of the owner and management but get right on the sales floor and stab you in the back and try to steal any client who they think may purchase. Commission sales is a cut throat business at Carol House Furniture and they overflood their floors with sales people making it extremely difficult to survive even working the standard 40 hours per week.

My experience working at Carol House Furniture in Valley Park has been very disappointing. While the store presents itself as a family-owned company that cares about customers and employees, what I experienced behind the scenes was the opposite.
As a Front Office Manager, I consistently went above and beyond—handling scheduling, training, escalated customer issues, financial tasks, and more—yet I was often met with unclear expectations, shifting responsibilities, and a lack of proper communication from upper management. Despite repeated requests for formal documentation of my job duties and scope of authority, I was rarely given the clarity needed to succeed. Instead, I was subjected to written warnings that felt unfair and excessive, even when I had taken every step possible to prevent issues.
The disciplinary system at Carol House does not reflect fairness or accountability. Employees are often held responsible for circumstances outside their control, while ongoing management issues are overlooked. Proper training and support are promised, but not consistently delivered. This creates a work environment where employees are under constant stress and customer satisfaction is ultimately at risk.
While the furniture may appeal to shoppers, my personal experience makes it hard to recommend this company as a trustworthy or supportive place of employment. A business that does not treat its employees with fairness and respect cannot truly deliver the best service to its customers.

I joined Carol House as a salesperson, but today, I proudly serve as a store manager/sales manager. The positive culture, strong teamwork, and exceptional training with continued support have not only shaped my professional journey but also enriched my personal growth.

From day one, I felt welcomed and valued by a team that thrives on collaboration and mutual respect. This sense of camaraderie has not only made my workdays more enjoyable but has also propelled our collective success. The emphasis on teamwork at Carol House is the cornerstone of our achievements and something I truly cherish in my role.

What sets this company apart is the ongoing support provided even after the initial training period, ensuring that I am always equipped to face new challenges and achieve my goals.

Moreover, the benefits and pay at Carol House are a reflection of the company's commitment to valuing its employees. The FREE comprehensive benefits package and competitive pay are a clear indication of how much this company values and invests in its staff!

What stands out the most about Carol House is the unwavering dedication to promoting from within and providing opportunities for advancement. My journey from a salesperson to a store manager sales manager is a true testament to the company's belief in nurturing talent and rewarding hard work.

In conclusion, I am grateful to be a part of Carol House, where a positive culture, strong teamwork, excellent training, great benefits, competitive pay, and abundant opportunities for advancement converge to create a truly remarkable workplace environment. Thank you, Carol House for shaping me into the successful professional I am today.

I was hired as a design consultant at Carol House's Maryland Heights location. Part of the training process requires we start in a sales role which initially took time to get used to, but after going through it I'm glad I had the patience to persist on with this arrangement. This time helped me learn how the store runs, what the 65 lines we offer have in their catalogs, and what customers are asking for. I've truly enjoyed working alongside the salespeople and managers who have all been gracious in helping me with any questions and concerns that come up in my day-to-day. It felt challenging at times having long hours on the showroom floor when I knew one day I'd have more flexibility being a full-time designer, but at the end of the day those hours have paid off to prepare me for the position I was hired for. The more clients I gain through our design program, the more fulfilled I feel in this role. I love being able to help curate spaces for our customers who truly value the work we do. I would recommend to any designer looking to expand their career in the furniture world to apply to Carol House. It's a great job to have a design business alongside of with plenty of resources at your fingertips.

First off...the benefits arent the greatest around! Only great if you dont have to use them. Second, this place has a very high turn over rate! Due to placing high demand on employees with very low compensation, non existent raises for warehouse positions especially. Upper management does very poor job at fixing issues as company throws bodies at problems hires more managers  but doesnt want to provide real support to existing workers or spend resources to update systems,  invest in hiring and the proper training of talented individuals. Customer service definately an issue but workers can only due so much to help when the top doesnt see or fix the real issues. Ego definately drives this Company! Only select individuals are made to feel that you are an important asset to the company. Ego will always point out your flaws rarely recognizes your talents so they dont have to pay you more. With that said.. Of course every place has it flaws. If your just looking for some steady week to week work and can not worry bout the politics then ok. They had a decent work culture due to some good people. Weekly pay.

What is the best part of working at the company?
I would say that the huge paychecks the best part, but I really had to think hard about it, because it's hard to put a price on the quality relationships I have with my bosses and coworkers. 
But back to the money, before I started working at Carol House I was in debt, living in my mom's basement. Now, only 6 months later, I'm debt free, and have saved enough that my wife and I just bought our first house. 


What is the most stressful part about working at the company?
In the beginning, using the computer system I had just learned, while trying to be quick for my customers, and trying not to make mistakes was a bit stressful. Now that I am more familiar with the computer system and products,  there really isn't anything stressful about working for Carol House. At any other job I have had in the past, I might have stressed about being late, here there is a 30 minute grace period. At any other job, if it was slow, I would be expected to be cleaning or putting out stock, here at Carol House when it's slow, I basically have the freedom to pass the time as I please, sometimes watching a movie or reading a book, or answering my emails.

Working as an interior designer at Carol House Furniture, a typical day involved meeting with clients, developing design concepts, and coordinating with the sales team to bring ideas to life. I learned how to tailor designs to fit both client preferences and the company’s product offerings, while sharpening my communication and problem-solving skills. Management is always very supportive, providing helpful guidance and encouraging creativity, even through the occasional challenges with communication during peak times. The workplace culture is team-oriented and customer-focused, fostering a collaborative and energetic environment. The most difficult part of the job at times can be managing tight deadlines and balancing multiple client needs at once, but the most enjoyable part is seeing a design come together and witnessing the client’s satisfaction with the finished space.

Shortly after I was hired on, the manager training me had quit. So my training was never complete.  The coworkers I had were toxic and very difficult to work with.  I could never take lunches because of the workload. There was very little guidance provided and if you asked for help you were treated poorly and talked down to. The other members of the team often yelled at each other and customers. They are sneaky and backstabbing, spreading lies to further their own agenda.  I was let go for not doing something that I was never told was part of my job nor was I ever trained to do.  I was the scape goat for the person who actually messed up and cost the company money. If you like leaving work feeling defeated, unheard, and having a general dislike for your boss and coworkers, this is the place for you.  

I have been a part of Carol House Furniture for about 8 years, and am a sales associate. It is genuinely a robust and fun environment. That said....it's not for everyone, as we work weekends, and Holidays as is the norm in retail.  It is challenging yet all the opportunities it affords are very good. Earning potential is really, unlimited because the more you sell the more you earn. Many salespeople make $75k-$100k +along with free Healthcare, a generous 401k plan and paid vacations. I've worked with some of the most diverse and unique people I've ever known. The merchandise is very good quality and I've always been proud to offer it. In my experience, management is fair and pleasant to work with. Yes, I am very comfortable saying Carol House is a great place to work.



Working at Carol House has been an absolute privilege. The company has a team-centric vibe and an enthusiastic atmosphere that fuels a positive work environment. In the year I have worked here, and following the pandemic shut down, management has implemented several changes in order to improve the work/life balance of their employees. The potential to earn is absolutely possible, with top performers making north of $100,000.   The best part of working at Carol House, however, is hands down the people. From the warehouse technicians, to upper management, to sales associates, the Carol House team has shown support, enthusiasm and commitment to continuing to ensure their people have the tools needed to exceed expectations. 

Top Job Titles	Average Salary
Sales professional 28 salaries reported	$87,500 per year
Interior designer 1 salary reported	$87,500 per year
Customer service representative 1 salary reported	$60.00 per hour

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