customer service representative

collection agent

data entry clerk

call center representative

recovery specialist

Cash 1

Job Culture- I gave job culture five stars, only because as a manager at the actual location, I myself and employees really try to embrace new people and make them feel like we're family . I can say that even though the job might not be the best at times having people that you enjoy working with makes you want to stay and that really makes a huge difference with someone leaving a company or staying for a long. Especially the Mesa location where I work at  we always are there for each other . We like to help each other at work and we never mind picking up extra hours if something happens or someone has a family emergency or just having a rough day . It's nice to be able to laugh. 
 Management- Overall I feel like the management at Cash 1 is like any employer. The managers at the actual location are amazing and my district manager is also wonderful. When it comes to higher management it is a little bit harder to communicate with them to get them to understand where we're coming from as the employees who work for them but after escalating some issues the problem did seem to get taken care of so I did appreciate that. I myself am hoping to help find better ways so that we don't have to escalate these issues and that we can find an easier way to communicate with each other.  Majority of the problems are just a lack of communication which is easy to fix.      
Job Work and Life Balance- The job is pretty easy once you understand the system that we work with. The only thing that really changes is any updated policies and procedures, and our customers.  I feel the hours that cash 1 provides to you to work with is very reasonable and since I don't have kids if we do have overtime I do have the opportunity to work those couple hours. The really great thing about cash 1 is that depending on the location we feel like family. At the location I work at we all get along very well and if we do have an issue that we need to speak about we are an adult about it and take it in the breakroom to have a conversation and then have it get resolved. I can say that I'm very grateful for my two store managers who have always supported me and help me achieve what I have. As well as my district manager who is so kind. I felt like I started cash 1 as an 18 year old who didn't know much about loans or life, and now I've blossomed into a 21 year old adult who has a better knowledge of how to communicate when things happen in life at work and at home, and I feel like I've really grown with this company. The trials and tribulations I've had at this employer is nowhere near as bad as most employers would probably be and I am grateful that they actually put an effort to resolve any issues that we have as a team or company. The pay is pretty good as well. In conclusion Cash 1 is way better than the average job still with some issues but what job doesn't have problems? I always joke that I will always stay working with Cash 1. #TatooingCash1onmyhead #Lovecash1 Haha. As you can see this is the fun jokes we like to have at work! Thanks for reading my long but honest opinion.

If you are absolutely desperate, still try and find something else. This place will break your spirit. Know your worth and don’t let this company treat you less than that.

When I first interviewed here, I was told the opportunities for advancement were there. I was told it’s a family like environment, and that employees were appreciated. All of that was false. The opportunities for advancement are few, you have to complete checklist after checklist, regardless of experience. Store managers can do no wrong, and are not penalized for being cruel to employees. I’ve heard store managers discussing employees behind their backs with other employees, I’ve heard from other employees who are afraid of their managers, that they aren’t being trained, or coached properly. The guidelines for training are ridiculous. They show you a slide show that teaches you nothing. They want you to read books, but there is no follow through. The pay cap is disgustingly low for positions. They’ll tell you they’re going to promote you within a certain amount of time and then not provide any follow through.

I love my manager. The best thing that happened in this place is that I solidly made a life long friend. That being said, apparently, employees aren’t allowed to hang out outside of work. She could be written up, and I could be transferred. That’s disgusting. The fact that another manager can talk to her, in front of us, in a caustic manner, and not be reprimanded by higher management is disgusting. 

There’s a whole rumor mill between stores. Everyone is always in everyone’s business, and higher management just tries to hush everyone up. 

I wanted to move up in this company, and take advantage of, what I thought was, such a friendly and family oriented work environment, but at this point I’m so disappointed and disillusioned with this company that I feel like it’s not even worth it. The company doesn’t care about, if they did, they wouldn’t leave you feeling brushed off, they’d pay you fairly, they’d actually appreciate the effort you put in.

I'm grateful to be part of an incredible company that I feel, truly values its employees and cultivates a culture of growth, collaboration, and fun. Here, hard work and a genuine passion for your job open doors to rapid advancement and skills that extend beyond the workplace.

I think, what sets our company apart is its commitment to embracing diverse minds and backgrounds. Our company seeks out unique perspectives to create a collaborative and innovative environment. Every individual's input matters, and your ideas can actually shape processes and make a difference. It's empowering to be part of a team where you're encouraged to contribute and where your voice is valued.

But it's not all work and no play! We know how to have fun. We have engaging contests, team outings, and departmental activities that bring everyone together. It creates a lively atmosphere and strong bonds among colleagues.

Work-life balance is also a priority. Paid holidays and paid time off are provided, allowing you to recharge and spend quality time with loved ones. Cash 1 understand that happy employees are productive employees.

Another refreshing point is that the company hierarchy doesn't get in the way of collaboration. You can collaborate not just with your team but also with higher-ups. They treat everyone as equals, fostering respect, trust, and meaningful relationships.

Overall, being part of our awesome company is a great. The opportunities for growth, the emphasis on collaboration and innovation, the fun-filled atmosphere, and the genuine care for each employee make it a remarkable place to work. If you're looking for a company where your efforts are recognized, your ideas are heard, and where you can thrive alongside a supportive team, this might just be the perfect fit.

*PLANNED TO WORK HERE TEMPORARILY*

Cash 1 (Specifically in Phoenix, AZ at least) is very toxic.
I personally was singled out, I was told I can't show my tattoos 3 weeks in ( I have nothing offensive showing). 

I was also told I "drink too much water and fill up my water bottle too often" & "I check the schedule" that's 3 feet away from my station, too often, when really it was every other shift.

Procedures were taught to new hires differently from each higher up, so work got confusing.
Breaks must be taken 3 feet to the side of the teller window, which doesn't make it a "break".
Policies regarding benefits, PTO, holiday pay, and discretion against tattoos (cannot be visible) and the like are not told in the interview (I wasn't told anything of the sort until 3 weeks in).
Management is POOR, had a stand in manager who knew what he was doing, but unfortunately went back to his own store after this locations manager came back from vacation.
Store manager is VERY lazy, unorganized, lacking in leadership skill and direction.
Assistant & Shift managers are only in that position cause they stuck out for more than 3 months.
Immensely understaffed; training is also non existent (sitting and reading, then taking tests on a computer) only to be told what you learned is wrong.
TONS of call outs, turn over rate is insane.
All in all, avoid, at least this location.

This company is one of the most unprofessional and duplicitous companies I’ve worked for. They will speak a lot about “cash 1 culture” and how it’s so different from everywhere else you may have ever worked, but that’s a joke. Cash 1 Culture is a popularity contest. How well can you brown nose and what can you get away with without people knowing. At the greenfield location, one of the managers blatantly speaks bad about employees, or customers, and when presented to higher management, nothing was done. All of the employees have gossip issues, and will talk about your vehicle, your spending habits, and any other information they get. Promotion happens based off of a checklist, they say, but that isn’t always the case. The whole company is one drama fueled high school after party. 

They talk a big game, they make a lot of promises, but there’s no follow through. You have to fight for what you deserve, or are worth, and even then that may not mean much. 

If you need a job and have poor work history, this is the place for you. Let this be a stepping stone to bigger and better things. Know your worth and don’t let a company like this trap you.

Horrible horrible company to work. They basically promote anyone. They have rules like no phones or chit chat at the counter but the only people that get introuble for it are the new hires. The manager use the bonuses as an excuse not to do their job and put everything on the tellers. The manager only looks out for certain employees. They claim no one has a set schedule. But The manager get to work decent hours and get home on time while the tellers have to slave early morning and late nights. They have horrible communication through different employees and upper management. The manager says one think while the regional manager says another.  They don’t train they literally tell you everything in one or two days have you right it down then get thrown on a window. They also don’t pay overtime when you work more than 8 hours in a day which I’m sure is a violation of labor laws. Overall I do not recommend this company to anyone unless you like slaving for a company that only looks out for certain employees. Also the managers blame everything on their tellers

I have been with cash 1 for 13 years and I love it here, I never wanted to leave but do to personal reason I had to leave. The job security I had here was like no other and if I ever need to come back I would be welcomed with open arms. Cash 1 has been nothing but great to me, there is room for growth for anyone that is looking for a career. You will work with great people and great customers. I have transferred within cash 1 from phx to reno to las vegas and I loved the fact that they are so open to a transfer especially if you are like me and like to move around. I love my employees and all the staff that I have worked with and leaving cash 1 was one of the hardest decisions I have ever had to make, it still doesnt seem real to me. If you are looking for not just a job but a career cash 1 is it, I have learned so much being here and I am so grateful for all my years with cash 1 and I hope 1 day there is an opportunity for me to come back. 

I work in collections at the corporate office. The pandemic has been really hard on all of us. For months CASH 1 provided paid lunches to every single employee in the corporate office and had extra incentives and bonus money. They spaced us out to help with social distancing and face masks are required if you leave your desk. I enjoy working with my coworkers and I enjoy the environment in the office. The bonus is cool because it resets each week but pays once per month. You get to compete with other employees and earn a nice bonus.  A typical day for me is calling customers that have a past due balance. I have worked here for going on two years and the hardest part of the job is reaching the customers and collecting the payment. The best part of the job is working with my coworkers and collecting my big bonus check each month.

I've been here for a few years now and at first the company was a fun environment without a lot of micromanagement. Now a lot of changes have been made higher up and those problems have started to surface and effect the people within the stores.The company treats like you a replaceable part in a machine. Everything is micromanaged to the point where they want to control aspects that do not have anything to do with the loans. Customers aren't going to 
 decide not to get a loan here just because employees are sitting down while working on their accounts. That's insanity if you actually believe people would care about that when in need of money. Company is cannibalizing itself and wants to blame employees for thinning numbers when the company themselves are the ones stretching the customer base by building stores close to each other creating a scarcity in customers within itself.

When I started at this job I initially liked it and couldn't wait to advance in the company. They want you to do all this work, accept all of the changes they constantly go through, deal with the rude and entitled customers and not pay you fairly. New hires are coming in at the same rate as managers and they claim to care about their employees but they really don't. People that do not like you as a person are able to complain about you even if nothing happened. Once a complaint reaches HR you can kiss your job goodbye whether you and the people that complained about you work at the same location or don't, if they keep complaining you will be out of a job. The plus is they do like to promote within the company but there's ultimately no work life balance & they have a horrible turnover rate as far as keeping employees.

Top Job Titles	Average Salary
Customer service representative 3 salaries reported	$15.50 per hour
Collection agent 2 salaries reported	$18.50 per hour
Data entry clerk 1 salary reported	$17.00 per hour
Call center representative 2 salaries reported	$16.75 per hour
Recovery specialist 1 salary reported	$18.13 per hour

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