guest service agent

room attendant

accounting clerk

general manager

security guard

Castle Resorts & Hotels

Leadership, or the lack thereof, at the executive level has been a persistent issue. The decision-making process is characterized by procrastination on matters that shouldn't take as long as they do, with an unfortunate focus on minuscule details that hold little significance in the grand scheme. The departure of valuable and excellent employees has left a void resulting from the absence of effective guidance.

For a company that prides itself on being the "innovators of hospitality" and the "ambassadors of aloha," the reality falls far short of these lofty proclamations. It feels more like a bad joke, with the company resembling an innovator of history, stuck in a cycle of repeating the same mistakes. The concept of "aloha" towards employees appears to be non-existent.

The excellence demonstrated by the local management at my location emphasizes the dire need for real innovation at the corporate level. The glaring disparity between local management's effectiveness and overarching leadership is palpable.

The perpetual focus on the "bottom line," budgets, and forecasts seems to overshadow a fundamental truth – a company thrives when its employees thrive. Recognition and rewards for employees are scarce, creating a significant gap between the company's values and the harsh reality of the employee experience.

Drawing parallels to "The Wizard of Oz," many of the leaders here seem akin to the Tin Man and Scarecrow – in need of a heart and a brain. The difference lies in the characters of the story who actively sought these qualities, while the top leadership appears unwilling to leave their ivory tower and embark on the journey on the metaphorical yellow brick road toward empathy and intellect; and, in essence, genuine change.

This reflection is not meant to criticize for the sake of criticism but to shed light on areas that warrant attention for the betterment of the company and its employees.

I consider myself as a new employee but I've learned enough to give a review. My initial impression was that this company doesn't have a set structure in overall operations as different employees had different attitudes about the company and different ways of being productive. 

As I started getting know the company and other employees of different roles and positions, I truly understand that this is a "growth" company where they are transitioning into a new business model, new system of handling reservations, and employing more effective marketing techniques. I attended the holiday work party in December; our president used the phrase "2015 was a year of transition". That was on point. 

We have a new team in the reservations department. We have new initiatives in the corporate office. We are working together with our properties and resorts to better serve our guests. 

What I'm trying to say is that I enjoy working for a company that is truly working on making things better for our employees and guests. It's not a perfect organization but we are working on our imperfections. My reservations supervisor has been nothing but extremely helpful and supportive. He assumed his role late last year and he's doing such a great job in every way that he can.

Work/life balance can be tricky if you do commute a long way. It is a full time position that requires a lot of focus. However, I think with proper time management, the work/life balance can improve.

What is the best part of working at the company?
Castle is probably a corrupt company.

What is the most stressful part about working at the company?
Mobbing and workplace harassment. Castle does not protect Property Owners. False and misleading information regarding cleanliness.

What is the work environment and culture like at the company?
Toxic. Especially if you stand up for what is right. Fema was staying there during the wild fires. They gave unclean living quarters to victims of the Maui wild fires.

What is a typical day like for you at the company?
At first it was inclusive and involves communicating correctly with all of the housekeepers as a house man. But then once I started reporting inspections that have gone wrong, I was targeted in my experience was one of complete isolation.

The location/property I worked at had the most wonderful team.  They were people I would love to work with once again.  If I was able to take the entire team with me, I would have.
The Corporate management team was the problem.  I took this job because I was told it was a Hawaii based company and I felt like it will be great to work with a corporate company that is directly based out of "home".  Well, I was completely wrong, they do not know anything about compassion and caring for team members.  All they cared about are the numbers just as the bigger companies I have worked for.  I actually have worked for bigger companies that showed more ALOHA than Castle.  
FIND WORK ELSEWHERE!!!   DO NOT WORK HERE!!!


This company has many dedicated employees who work long hours everyday and, of course, they have people who show up to work just to get paid. Because of the lack of output from employees who don't do their job, the dedicated employees must pick up their slack. Management does nothing to reward the hard working employees and does nothing to discipline those who do not perform.

It was a job..can't say too many good things, but can't say too many bad things either. Pay is kinda low for the amount of work required. Management wasn't too great for ghe department i worked in. If you're looking for benefits, i wouldn't suggest applying. But i must say, The people I worked with were great for sure and the hotel itself is really nice. Even though it wasn't the greatest job, working there was a great experience and I must say my favorite job by far.

I had the worst experience  of my life working for Waimea castle lodge. They not only violated my personal identification, they did not review my job title to me nor did the discuss any kind of wage chance or scheduling change and even cooperate failed to act upon solid rules with prof of it with information given to them and did not even respond to me being threatened and physically hurt to 



bed bugs ingesting the lodge

Everyday is repetitive; however I meet different people and learn something new.  Great co-workers and managers.  Our big boss would come to check on the staff every once in a while and making sure we are doing our jobs and if we need to do anything for improvements.  I've learned to work independently and teach new employee's as a supervisor.

Worst experience of my career. Unsupportive corporate team who will lead you to the slaughter. Dishonest and will allow you to be bullied, maligned and harassed. Asking for assistance goes completely unanswered. Treating someone with honesty and basic human decency is not in their culture. 

Worked in the reservations department...this company doesn't have any procedures to follow. Everyday you will receive several emails bending the rules for this or that. Reservation manager is not qualified to hold that position. She didn't even know how to enter a reservation in the system. What a joke...!

Top Job Titles	Average Salary
Guest service agent 14 salaries reported	$22.51 per hour
Room attendant 6 salaries reported	$21.21 per hour
Accounting clerk 2 salaries reported	$23.00 per hour
General manager 7 salaries reported	$89,214 per year
Security guard 2 salaries reported	$21.06 per hour

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