relationship banker

senior relationship banker

control officer

customer service manager

bank officer

Cathay General Bancorp

Management doesn't care about employees. Upper management is probably sending e-mails from home to make sure that the rest of us are working at our branch/offices.

Asian culture - Bad for Bank because they play favorites. Violates a lot of policy because they can. Spoiled customer, in return, getting bossy customers who doesn't even want to show you their ID.

The Auditors's main goal isn't there to see if you do anything right. The auditors will make sure they find the SLIGHTEST MISTAKE and mark you down on it. 

Because of these types of audits, everyone do extra "call-back" work, which is really useless. 

Doesn't want to spend money on more departments, making the front line do everything. 
1. Mortgage Applications used to be the job of the back-office's job. Slowly converting to Bankers. Even HELOC must be done in Branch
2. Customer Service & Sales Manager (CSSM) are using their power to do the least work as possible. They assign all "report printing and call back work" to everyone else. 
3. Wire Department used to do all wires and the front line just got to provide them with the wire request form. However, all front line has to do it now. 

A lot of software are out of date. They can't track anything that the big banks can do. No Debit Card verification to pull out their info. Their ideology is very bad as well. 

If I were to describe how they communicate with one another, (between Management and us), I think a lawsuit could be filed against the Managers. They do not know how to communicate effectively.

Everyone points fingers at everyone. No one can really be trusted. If you think they are treating you well, you probably have to do something for them. The manager might MAKE you do an exception for a customer, and then come back and chew you out because upper management found out.

They should provide psychological treatment for employees working here.
Everyone who isn't management gets tortured. 

There's this one time, I called the Head of the Branch support department. I did exactly as told. When compliance found out that it is wrong, the head of the branch support department denied teaching me anything, and that it is all my fault.

PLEASE, only work for this bank when you don't have a choice.

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Reviewed Business Requirement and Software Specification Requirements to achieve better understanding of the QAT.
Captured requirements as use cases and Use Cases models. Involved in preparing the Requirement Traceability Matrix. 
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Supported new feature development, including integration with external data providers via web services (SOAP). 

Technologies: Win Runner 7.5, TSL Script, Test Director 8.0, SQL, SOAP, .Net, Visual Basic, HTML, HP Server, SQL Server, Linux, and Windows XP

Lack of growth, the culture of the workplace is to pretend to be hardworking and hard work only applies to certain individuals who have to pick up the slack from the team. Lack of leadership in management to delegate tasks properly. Hard to grow within the role because majority of the tasks are done by one person. Performance reviews are given and doesn't reflect on what individuals do because of the lack of understanding from management. When mentioning important details on the performance review, it is unacknowledged even though everything else was great. Bumps in salary are quite small.  Easy to get burnt out because of the lack of growth and proper support from rest of team. 

A typical workday consists of meeting with various department stakeholders and management and assessing the Bank's control environment and writing reports.  Periodically, the workday may also include interacting with regulators and participating on committees. I have learned that this is fun company and there is collaboration amongst colleagues.  The hardest part of the job trying to balance regulatory expectations with the Bank's goal to create operational efficiency and minimize expenses. The most enjoyable part of the job is interacting with other colleagues.

Great core hours (8:30a - 5:30p), lots of time off available to team members.  Continuous learning, compliance training and budget for developmental training too.  Strong management training too.
Hardest part of the job is the commute - but they allow us to have hybrid work schedules so that balances out, and they offer free EV charging for those who have EVs.
Best part of the job is the fun we have as a whole bank family.  There are activities, events, fairs, job fairs, community volunteering and holiday celebrations.

Cathay Bank’s culture is very Chinese based.  

Speaking Mandarin or Cantonese is almost required when working any of the branches as many of the customers and clients do not speak English. 

The quality of middle management depends on the location. However, most employees did not have a positive view of upper management. Many of us felt like we were not valued and seen as disposable. 

Branch employees were generally overworked and underpaid when compared to competitors.  

There was barely any centralized training and we had to learn most things on the job. 

Cathay Bank is a good steppingstone as there are a lot of opportunities to learn, but just don't expect to get paid for any additional responsibilities.  

Below average pay and benefits. The most needed benefits are not covered. Management is terrible along with IT and HR dept that do not want to help you. Unaccommodating and very inefficient work is done here. There is no technology advancement and they do play favorites. You take 10 steps to do 1 thing because of the lack of technology and everything is still old school. Company wants to spend as little as possible which in return means you are overworked, underpaid, unappreciated, and will barely get by. Keep your head down and no socialization culture, eat at your desk and continue working. This job is good for just experience but not long term. Training is minimal and almost every dept is severely understaffed. 

The company's focus on profit over its employees' well-being is disheartening. The toxic work culture is evident in its disregard for work-life balance and the constant pressure to meet financial targets at the expense of employee morale. The lack of transparency and communication further exacerbates the negative atmosphere, leaving employees feeling undervalued. The company's shortsighted pursuit of profit undermines the potential for long-term success, as a healthy work environment is essential for sustained productivity and innovation. Overall, the company's priorities seem misaligned, fostering an unhealthy workplace that ultimately hampers both employee satisfaction and business success

What is the best part of working at the company?
There is no balance between work and life. No room for growth unless you know something within the organization. Antiquated mentality including procedures. Apply at your own risk

What is the most stressful part about working at the company?
Everything including Management 

What is the work environment and culture like at the company?
Coworkers are the only incentive 


What is a typical day like for you at the company?
Emails,customer service handle multiple customer complaints. Expectations are extremely high. Very stressful environment.

What is the best part of working at the company?
The culture of being a team was the best thing about working at Cathay Bank. 

What is the most stressful part about working at the company?
Being a temp worker and not knowing if Cathay Bank was going to hire me as a permanent employee.  

What is the work environment and culture like at the company?
Environment was really quiet and the processing department worked as a team which creates a great company work culture. 

What is a typical day like for you at the company?
Busy from morning until clock out. Working to make sure all new loans were processed in a timely matter and closed on time.

Top Job Titles	Average Salary
Relationship banker 155 salaries reported	$20.14 per hour
Senior relationship banker 57 salaries reported	$22.82 per hour
Control officer 55 salaries reported	$132,500 per year
Customer service manager 43 salaries reported	$27.86 per hour
Bank officer 38 salaries reported	$28.31 per hour

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