sales consultant

service technician

service porter

car sales executive

porter

Cavender Auto Family

I’ll break this down into a two different parts. 

1. Culture: the work place culture here is for people that have never been around other sales environments, they have a culture that convinces people that this is the best and only place to work and they use emotional and mentally manipulating tactics to try to make you feel inferior and inadequate if you don’t just believe everything that comes out of their mouths especially in the new car building. What they want is soldiers (do not question anything we say, do, or think) and if you do your the problem and fall in line and as I was told “shut the &$@& up” on multiple occasions even if it wasn’t in the best interest for the customer.  There is a hierarchy at this dealership. If your at the bottom (on a team) your purpose and sole purpose only is the help the sales desk volume out cars (witch massively effects your pay). Also used cars and new cars compete against each other witch is strange. Also just like a lot of work places people are related to people who are higher ups (bias to sales desk) so they get protected when it comes to money and certain levels of clientele. 

2. Pay: This is a volume dealership meaning if your a regular rep on a team, you are expected to land a customer on a car and then the desk and your team lead control every aspect of the deal going forward, and at the end of the day their ultimate goal is the volume out cars so if a customer doesn’t like the price then the desk will instantly without hesitation take 2,3,4,5 or even 6000$ off the car to get it sold, great for customer, but as a sales rep you have 0 ability to protect your own money or even at all and if you question this you are belittled or even if you ask where you are at in commission you a treated poorly god forbid you want to make sure you can feed your family or pay your mortgage as long as the dealership can volume out a car then it doesn’t matter if you can pay your bills. This dealership doesn’t care if you can take care of yourself their goal at the end of the day is to do over 1000 cars out a month between both new and used cars witch compete against each other. 

Message to customers: this is a volume dealership, use it against them honestly if you want a car and you complain enough about the price the sales desk is 100% of the time gonna discount the car to the max to get it out, basically if a vehicle has been on the lot longer than 2 days it “old”. Don’t believe anything a team lead (the guys who’s presenting the numbers, he has no control in the deal it’s all the guys behind the desk) is telling you about your quote on a car they can and will discount the car to the max if you just push on them enough times, yes that will take away from the reps ability to make money but the sales desk doesn’t care about that anyway and the team leads make there money based on how many units their team pushes so the only person getting cut out of the deal is the rep that landed you on the vehicle you want. GREAT GREAT PLACE FOR CUSTOMERS, AWFUL PLACE FOR EMPLOYEES. 



A typical day- consists of coming in trying to do my job and being redirected by a manager then being blamed that previous job wasn’t completed that I was trying to do before redirection, blame blame blame and or doing my job to a T and waiting on others to do there’s so I can do mine and being blamed for there slack 

What you believe you have learned- the only valuable life lesson that stands out to me is to know the difference between family owned and family operated I was ignorant to the difference before cavender

Management-  here we go here we go the bread and butter the ones that bring in the “big bucks” the management here is the issue whether it be the direct boss or there boss or there boss or there boss so on and so forth the whole ideology of this place derives off of making the lower end employees take a hit so that upper management can get a cut (example) instead of lowering the overall rate of service fees and or percentage cut they increase them while taking away from employees with flag hours that is just one of a million examples I’d be here typing all day if I gave more 


Workplace culture- the best part of this place are the people the real people not the people who wear masks the people that actually are the blood the worker bees are the ones keep you at Cavender’s not the Cavender’s in fact they don’t fire people because they don’t want to pay for comp I don’t blame em as it seems to be much more effective for them to push people out by alienating them blaming them and making there job harder than it needs to be 

The hardest part of the job- the hardest part of the job is keeping your mouth shut because so many terrible ideas get thrown around and have huge consequences yet if you try and plead your case or make a point you then get alienated blamed and your job gets made to be harder with unnecessary stress and burden through mind games and manipulation management doesn’t ask questions to further goals or progress they make demands so that they “hit the numbers for the month”

The most enjoyable part of the job-well plain and simple the money is decent it would be good if it weren’t for the time we live in and the people here (the worker bees, the life blood) are the other thing that keeps you going within all the lies and deception and corruption of this place you for some reason have a lot of genuine honest people that get taken advantage of by upper management and there boss and there boss and so on the money and people are the only good/decent thing even then it gets tampered with by “superiors” in the workplace heirarchy.




In the description for sales consultant, it states work/life balance is important,  even during the job interview that was stated. However the opposite is true. They frown upon you taking your vacation or any kind of time off. They want you married to the job. There are quotas you have to meet each month, which is not problem however...
 A few months ago if you took vacation the management would take that into account if you didn’t make quota. Now regardless of the reason you take vacation time, death in hospital/family/birth of baby etc, they will fire you if you don’t make certain quota. They recently fired a young dad who took vacation for a new baby and boom he was fired the next month for missing quota. Recently car sales have been extremely down, even some veteran salesmen are considering leaving bc of the new rules and slow down in sales. Senior management knows this and hope the new rules will make salesmen work longer hours, work days off to make up for slow sales. They also continuely hire new salesmen, making it harder to sell a car with less foot traffic and buyers. You will be competing against 100+ salesmen. If you are in used car, there is  extremely low used car inventory to match the number of salesmen.  Even though the store broke national records for used car sales in 2018, you are contantly told it was the ugliest first place we have had. Hint: you are doing a terrible job and need to sell more.  

Also extreme favoritism goes on here. Three salesmen who were from Another Toyota were promoted, one who was just at the store for a few months was promoted to team lead, another promoted to finance from saleman, skipping over being  team lead, desk mgr and another promoted to team lead after they removed a long time team lead who had broken store records. All these persons were hired by one senior desk manager. The cheese crew. This is just a few examples of favoritism. 
Also no matching 401k, although that’s taken out of your paycheck without you asking for it. 
If you are an experienced salesman with a large client base, come over. The store pays a good commission. However if you are not a fav you will Go no where. 
Had to leave because of this and other bs. 
Working at another dealership with leas drama

The employees is what keeps this place running not the poor management. The service managers lead by intimidation and fear. If you get on the bad side of either the service manager or service drive manager they will make sure your life is a living nightmare. HR has been made aware of these re-occurring issues and no changes have been made. This makes employees feel as though they are only there to protect management. The 4 day work schedule sounds like it allows for a good work/life balance however, management pressures you into coming in on your days off and they create “All Hands On Deck” days for all employees even if it falls on your scheduled day off. Even pre-approved days off  are not honored and when trying to address this specific concern with management, they are not only rude but extremely unprofessional. Even if the day off is for a family matter (Drs appointments, family emergencies, etc.). Specific managers could not show less empathy or care for employees especially when requiring them to come to work even when feeling under the weather, even if it may jeopardize the health of other employees and their families. Managers have favorites allowing certain employees to get away with things such as creating problems on cars that were not there before just so other employees can’t work on that car because it’s a good RO with over 6 hours of work or being lenient about coming in when it’s a “mandatory all hands on deck”. When trying to confront management about these unfair situations their answer is always “ We have to take care of the cavenders”  but in reality how can we take care of the owners when the employees aren’t being taken care of. 

One thing I have learned in my 20+ years in the auto industry is that interviewing managers will often tell you everything you want to hear, only to bring you on and let you down. Complacency, resentment towards customers (and staff) and shady business practices are all too common with bigger groups. Smaller groups can be stuck in the past and cling on to the antiquated "old school" ways of running their dealerships. Neither is a healthy place to grow your career. 

Cavender impressed me from my first contact. The interview went well, with the GM present. Onboarding took a little longer than I'd have liked, made more complicated by the fact that I needed to attend orientation, which is only offered on Tuesday or Thursday. But the orientation class was something that 90% of dealers do not do, and for me it really had value in the sense that it showed me why culture is important to the Cavender group, and how they maintain a consistent atmosphere across the group of dealers. 

I've been with Cavender for about three months now and I can say it's right up there with the two best groups I have worked for! As I mentioned earlier, I've been burned by more than one dealer who promised a supportive, positive culture and room for advancement yet came up way short once I got in the door. Here, culture from the top down is great and I've already had discussions about possible promotions within the store. I'm happy to have found a home with Cavender!

This company has some of the lowest volume dealers in the metro with the worst pay plans. Plus the GM is a complete joke. Need a revolving door of fresh faces? People walk off the job here everyday because of poor management and terrible pay. Plus they constant find reasons or ways to get out of paying you your commission and or bonuses. Oh btw all positions are bi-weekly including technicians and there lube techs are flag hour not hourly so good luck making any money here considering they can’t even foot the bill to push enough advertising to get people in the door. They also want you as a sales person to share half of your sale and commission with a member of there BDC rep if it’s an internet lead and want you to spam call people as a way to advertise and try and get people in. They also have the highest dealer Addons which end up being a total loss in the end of the deal. Nearly 5K in add-ons that basically get given to the customer all at the cost of your commission. Yet management will blame you for losing the sale and the respect of a customer after they found out we promote false advertising on our website to drive them in. So if you’re looking to make money in sales please whatever you do if it’s a cavender owned dealer it’s best you just stay unemployed or wait for an opportunity elsewhere I miss hudiburg so much also there Christmas bonus is only $100 and it’s taxed to! 

When first starting I enjoyed the job a lot. Now it has been the worst experience I have ever had with a job. Management lacks in communication, they will discuss without giving a heads up to employees on what changes are being made. Management is now taking our holidays away in which employees have already made plans to go out of state, spend time with family etc. They call this “All Hands On Deck” to take our personal life, morals, and personal obligations away so we can make the numbers look good. So many complaints to HR have been made and still no change. A lot of us are afraid to speak to our managers without our jobs being in jeopardy which no employee should ever feel, EVER. We aren’t allowed to use our PTO unless we find someone to cover our shift, which is the managements job to do. Training has also been canceled for the rest of 2023 due to us employees  speaking our minds and how we feel. Doesn’t that show retaliation? But no one sees that. And it’s also very insulting when being called a Part Timer by management when we are there 11-12 hours 4 days out of the week, sometimes more and working on our off days, which is more hours than an average full-time job. There are so many problems in the management department that the Cavenders seriously need to dig into. 

Having been a committed employee for several years, I've had the opportunity to witness both the positive and negative aspects of working within the auto family. To encapsulate the positive side, I must acknowledge the steady flow of customers. However, it's important to note that the negatives far eclipse the positives. Beginning with the management team, their conduct has been consistently unfair, non-compliant, and they display a lack of concern for the well-being of their employees. I must express my disappointment with the current state of management within our company. It's disheartening to see the level of unfairness and carelessness that has become all too common. Moreover, there seems to be a lack of attention to important details, leading to avoidable mistakes and inefficiencies. It's crucial for our organization's success that these issues are addressed promptly and that management takes more proactive steps to ensure fairness, transparency, and diligence in their decision-making and actions. A more equitable and attentive management approach would undoubtedly improve the overall work environment and employee satisfaction.

Applicants, beware. Audi Dominion in San Antonio is by far one of the most unprofessional and misleading places I’ve ever interviewed with. I drove 45 minutes to get there, only to sit and wait 25 more minutes just to be interviewed by someone who claimed to be a manager—but was clearly just a random employee thrown into the role last-minute.

The interview itself was a joke. The person was incredibly rude, constantly interrupted me mid-sentence, and made no effort to actually get to know me or discuss the position seriously. The whole experience felt like a complete afterthought, as if my time and effort meant nothing.

To make things worse, they never followed up. Zero communication. And based on what I’ve since learned from current and former employees, they also lie about compensation. What you’re told during the hiring process is not what you’ll actually receive once you’re onboarded.

Save yourself the time, gas, and frustration. Audi Dominion is not worth it. Disrespectful management, poor communication, and completely misleading job postings.


I've been working at my current workplace for some time now, and I must say that the management leaves much to be desired. The lack of effective leadership is evident in several aspects of our daily operations.

First and foremost, there is a severe lack of communication from upper management down to the employees. Important decisions are made without any explanation or discussion with the team, leading to confusion and frustration among staff members. This lack of transparency makes it difficult for employees to understand the direction the company is heading.

Additionally, the management team seems disconnected from the daily challenges and needs of the employees. There's a lack of support and recognition for the hard work put in by the staff. This not only affects morale but also hampers overall productivity.

Moreover, there's a failure to address employee concerns and provide adequate training and development opportunities. It's disheartening to see the potential for improvement and growth squandered due to the inaction of the management.

Top Job Titles	Average Salary
Sales consultant 104 salaries reported	$3,928 per month
Service technician 33 salaries reported	$33.59 per hour
Service porter 48 salaries reported	$15.50 per hour
Car sales executive 11 salaries reported	$3,909 per month
Porter 42 salaries reported	$15.63 per hour

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