parking attendant

receptionist

porter

parts driver

service porter

Cavender Auto Group

This place is anything but luxury. Not enough sales for everyone to have a comfortable living wage. Commission is on the high side of most car dealerships but if you only sell 5 cars a month their high pay doesn't matter. They could pay you double that commission and it still wouldn't make a difference. 

They are not open to growth, expanding, or learning anything new to increase sales. Sales are down month over month from previous years yet nothing is done to change it. Their great hours aren't worth the lack of sales and having to deal with poor upper management. Owners only care about the their pockets. 

There is a lot of incompetence from 2 of the 3 managers there. The store director only has the capacity to work deals. Everything else you'd expect from a store director like leading and motivating, speaking honestly about any subject matter you're not going to get here. The Director of Operations is the worse man you'll ever meet. Salesman at every one of the 5 dealerships cringe when he is around and the managers all operate in fear of retaliation rather than speak their mind. If you don't agree with him and or his ideals you will get fired. They forcefully impose their choices for donations on their employees as well. If you choose not to participate in their United Way donations you can expect be taken into a separate room where you're basically threatened into donating. Is this a mob??? Nope it's a car dealership. 

Salesman who take an unplanned week off for a health related issue will lose all vacation as per company policy. So try not to get a life threatening illness because they will take your vacation away. 

No free lunches on Saturday like many other dealerships and you will need to pay for your own drinking water because you are not allowed to drink theirs. Cavender only allows salesman 3 days off per month if a holiday falls on one of those days guess what... that's automatically your day off. If there is a 5 week month.. again only 3 days off. So you'll be working for 2 weeks straight some months. Those things wouldn't be bad if there were actual busy days to keep you occupied and selling. My advice- STAY AWAY!

To start off they want you to be in charge and on your own most of the time but they don’t give you the tools to do so. They change procedures around and don’t tell the advisors and then get disappointed when you did not know the new procedure. The techs give push back on work and don’t want to do work for some of the advisors they will also do someone’s work before another’s even though the other advisor job was there first, main line techs won’t do an oil change and the company only has one lube tech at the time. They can’t keep employees. They used to supply the advisors with lunch on Saturdays but that has stoped and now the advisors have to leave one at a time and that leaves only one advisor on the drive on Saturdays. When a customer shows up on the drive they want you out there even when you are in the middle of other customers invoices, quotes, extended warranty calls or dealing with salesman because they need a new car done right than and there. That brings me to my last thing they used to have a New/used car advisor that would deal with the sales cars such as the new cars for PDIs or any other type of issues that are used or new cars, but they don’t now and have the advisors do it and than get mad when your WIP is over 20 cars even though 50% is Warranty that they won’t close or new/used car work orders for sales that won’t close cause sales won’t give the proper documentation for them. 

Rarely do employees here give two weeks. They just get up and leave in the middle of the day or never come back. Management will blame the individual employees but now I see these people were pushed to their breaking limits. I know because several times I felt the same way. 

Management will increasingly give you more and more work and if your desk looks too clean or organized that must mean you need more work. If you are unable to keep up with your work load you need to "try harder" as I was told on occasion. At one point I was the only AP specialist in the department because they all quit. Since I have left, no one in the AP dept has been there a year. Turn over for this position is very high. 

You will be talked down to and scolded like a child. Your intelligence will be insulted. Any amount of talking with your coworkers will be seen as "chit chatting" and will be told to stop. 

Management rarely speaks to you unless you did something wrong or someone is complaining about payment. Management will never have your back and will tell you, "this is a CYA department". 

All of this will be told to you with smiles and they will try to make you feel as if things will get better and make empty promises but things never did get better and promises were never kept.



I had an incredibly disappointing experience at Cavender Nissan of Rockwall. The management displayed extreme unprofessionalism, regularly resorting to threats such as job termination if specific sales targets weren't met. They enforced excessive working hours using tactics like "no sale = bells until sale." Lead distribution was inconsistent, often leaving us without opportunities. The use of derogatory names towards both employees and customers created a toxic environment. It became evident that individuals were viewed solely as monetary assets, diminishing the human aspect of the workplace. This harsh treatment resulted in a dreadful sales experience, far from the promising start I anticipated. Expressing my concerns about the hostile work environment and its impact on my mental health yielded no support or understanding from the management. This lack of empathy ultimately led me to resign. My time at Cavender Nissan was not one of growth or learning in sales, but rather a distressing period that affected my well-being.

Walking in, this company says all the right things and seems to have all the right pieces in place.  Honestly, you will slowly find a culture of facades, shortsighted nonsense and lack of follow through.  It is hard to excel in this type of environment.
You will get told many things about how they care, train and offer premium compensation.  My advice, get it in writing and be prepared to advicate for what you have been promised.
On the plus side, the health insurance is UMR and is great coverage.  The premiums are high but UMR is a good choice.  I would advice against the supplimental coverages as they are mismanaged by the HR team.
You will be paying for coverages that you are not even eligible for or properly enrolled in.  Between HR, accounting and on-site management, one word can sum up my 3 years at Cavender, shinanigans. 
"Confidence"? 
That's just to sell customers.

Within my second month Cavenders hired a cleaner to gut the management team. From the get go the managers were unstable, controlling, and disrespectful. Managers and salesman would be hired, and dropped or forced into resignation almost monthly. 

If you like 90 minute morning meetings every morning at 8:30, then this is the place for you. If you like having to leave clients in the floor because your manager called a meeting to go over how many phone calls everyone has made, this is the job for you. But be careful, even if you uphold the standard they set for you, you could still be accused of not working hard enough or not wanting your job. 

Overall this dealership is run by managers who like to control and micromanage, they’ll watch your every move and criticize the little things behind closed doors. 




It used to be a great company to work for, and then things just went downhill.  The sons came in, made their changes, and now all the people who cared about the company/customers are gone. The younger Cavenders care about the almighty dollar, which is sad because had they kept some of the "older" people around, they'd still be making money. Cars don't get serviced the way they should, there are far too many managers, and not enough employees, and no one wants to take ownership when something goes wrong.
It's also sad how you can't trust your supervisor to keep their mouth shut. He acted like he was back in high school and spread my business to everyone. That's what eventually led me to leave. I see from another review it's also what led someone else to leave. Just really upsetting when you can't trust people you need to.

I will always love and appreciate the family I made at Cavender Chevrolet. They appreciated my work as a porter and constantly praised me for my work and efforts. When I started, the management was new to the store and under heavy stress. They quickly made me a sales consultant. They did their best to train the new sales consultants but very frequently contradicted other managers training. After training it was hard to get everyone one the same page and became extremely difficult to sell cars with them in particular. After about a year and a half I found myself back at the porter position and able to put my skills and hard work to good use and do not feel held back as I did in sales.

The owners are good guys and they have some beautiful dealers and great product lines with so much potential and a few great people who work for them. 

However with three owners and silver spoon kids who run the dealers, it seems their number one priority is all their friends and status in the community. Their friends are spoiled monsters who would be run off by most other businesses.

No work family balance with this company, with 24 hours in a day they expect you to work all 24 hours if need be and take calls from them after normal busines hours. Too many owners, owners kids and managers who over step their department bounds with contradictory directions. Had to get out to keep my sanity. Too bad.

The technicians, parts department, and service advisors are all great people to work with, and everyone is willing to help out.  The new management they have is way better than the old management.  That being said, there are still some issues.  There is no shop foreman position there and it is not fair to put that responsibility on to a single team leader who has to make hours like everyone else and cannot focus shop foreman responsibilities.  They also have a tendency in my experience to hire more people than they need and a lot of techs there end up worried about hours and finding work at some point or another.  The last issue is what the management is addressing now.  Maybe in a few months it will be a good place to work at. 

Top Job Titles	Average Salary
Parking attendant 11 salaries reported	$16.05 per hour
Receptionist 4 salaries reported	$16.25 per hour
Porter 12 salaries reported	$15.46 per hour
Parts driver 10 salaries reported	$14.80 per hour
Service porter 1 salary reported	$15.00 per hour

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