warehouse associate

benefit specialist

patient access specialist

reimbursement manager

counselor

Cencora

Overall, I found AmerisourceBergen to be a business of high integrity and quite forward in thinking, although with some limitations. A typical day includes reaching out to contacts or receiving incoming calls primarily from patients/caregivers, physicians or pharmacists. The expectation was to handle all calls according to client provided, scripted information, professionally, accurately and timely. 

I learned much about a variety of Specialty Drugs which included  cholesterol medications, medications used to treat chronic illness, cancer and various blood disorders. Everything is done on computer and by phone, email or fax, very little face to face interaction. My office skills in the area of technology were significantly increased. I doubt there is any documentation program out there that I would not be able to quickly adapt to.

Also, the Registered Nurses were required to obtain multi-state licensure, a tremendous undertaking and very stressful. Fortunately, being in the state of Tx, which at the time was  "multi-compact", I was only required to obtain licensure in about 11 other states. 

Workplace culture is terrific! I worked with a lot of extremely intelligent and hard working nurses and other staff as well, again very forward thinking. I worked both from the office and from home. So, there were several years when I didn't even see my coworkers, but the communication level was such that it was like they were right there with you. Of coarse when you work from home, you gain weight, a definite negative.

I gave 4 stars under management because most of those with whom I interacted were intelligent, dynamic, extremely hard working and dedicated and genuinely concerned for patients and the overall welfare of their employees. The managers were the backbone of the programs and had to be on top of their game. During the 8 years of employment I only encountered 2 managers who really struggled with measuring up to the expectations of the company, they didn't stay long.

It was extremely busy, and that was intentional, we understood that. If your day was not packed full of ongoing, customer interaction at a pretty hefty pace, it was probably a sign the program you were working on was about to fizzle out. Fizzling out was also an expectation. Basically, once you met the requirements of the client, it was time to close the program and move on to the next client. 

Which leads me to probably the hardest part of the job. Each time a program closed, we were required had to apply to another program. It was just like looking for a new job every couple of years. We would be scrutinized not only by the change of management but the program client, and we were competing not only with internal employees but outside employees. 

Certainly, the  best part of the job is the customer interaction. After-all, that's what we nurses do. Even though you are not right there with the patient, providing hands on care, you are effectively communicating necessary information to the patient, or to the doctor/pharmacist.... Working for AmerisourceBergens was a very positive experience and I would definitely do it again and recommend  the company. It's a different way of nursing, but it is a rewarding experience.

Okay, so when I first started at AHP, it was a wonderful place to work.  It was a lot to learn, and the work could be fairly complicated. I didn't mind though, because most of the staff, including upper management was supportive.  I quickly became one of the top operators on the production floor, and things were going as well as could be expected, when you consider the condition of the machinery that we had to produce off of.  Long story short, our VP retires, and a new one is brought in.  He brings along his 12 year old nephew to run the production floor, and if all falls apart.  These two guys are disrespectful and condescending to the staff, and it has sent production into a downward spiral.  They police EVERY aspect of your job, and they are constantly creating new processes for machinery that they don't understand.  The kid running the production floor has clearly confused having a degree with being smart, but these are two different things.  Running a business is a talent, and these guys don't have it.  When I left, production was half of what it was just several months prior.  Most of the talent has left, including some in management, which is a bad situation for anyone considering employment with this company at this time.  Untrained people have no choice but to train others.  The blind leads the blind, and if management is not impressed with your work, I've seen them let go of people after only a few weeks.  You have two guys trying to train four shifts.  Its ridiculous.  It's not like Burger King where you can train someone for a day, and then leave them alone at the register.  It took me 6 mos. to learn the machine well, and I had a dedicated teacher.  These new hires don't stand a chance, unless they're paired with an experienced operator.  The work itself isn't hard, you don't need a degree to do it.  But you do need to be mechanically inclined, because that's job!  If you are in a blister or bottle packaging room, your job is to troubleshoot, and fix whatever obstacles the machinery may present, and they are constant.  All day everyday, the job is mechanics.  The better you are at fixing things, the better you will be with production.  If you do not have the mind for mechanics, this is not the place for you.  If you want supportive upper management, this is not the place for you.  If you want a stable work environment, this is NOT the place for you.  This type of job is only good for you if all that you're looking for is a paycheck.

**WARNING** Don't take the bait and fall for the misleading job description. As an inbound patient care coordinator you simply answer the phone from patients / and prospects to enroll them into a drug discount card. You are never allowed to deal with doctors if they call. At the interview they tell you that there is overtime available, bonus program, rewards program Blah, Blah, Blah. For ( Bilingual ) they train you " If you can call it that " for 2-3 weeks in the morning and after training you are told by email that your new hours are 11:30 am to 8:00 pm therefore eliminating any chance of overtime. I was told by supervisor that the early shift will " never " be available for bilingual reps. This company is happy to pay for language line that cost's ( $ 2.99 per minute ) ( $ 179.40 per hour ) and plenty of calls that require an interpreter in any language last 1 hour or longer. There are many calls made to and from interpreter 
( language line ) assisted prospect's that will require as much as 3-10 hours from the result of a requested benefit investigation. So if you think as a bilingual rep getting paid $ 13-14 per hour is great, then by all means take the position and, oh by the way all that time you spent in college to get a career with a Fortune 500 company "FORGET IT" put your hard earned degree in a trunk or a shoebox somewhere because you will not need it, and while you're at it don't forget to put away your academic awards, dignity, self esteem, individualism, desire to succeed and everything else that you consider relevant to your career advancement. In this position there is no need for all of that silly stuff. Get ready for reprogramming your way of thinking. The main requirement at this company is that you comply with the " SCRIPT " and don't you dare say hi or talk about anything else to the patients who suffer with debilitating conditions. In other words " NO COMPASSION ALLOWED". If you are one minute late logging in it counts the same as being 1/2 a day late and three of these and you will be terminated. You are tethered to a headset the whole time with two computer screens in front of you. During training they give you one hour for lunch which gets cut to 45 minutes after training. They have a little break room with few amenities. Bottom line here is don't believe all of the smooth words you see in the ad or during your interview because it is nothing at all like they portray it. 

Never work for this company. If you respect yourself and mankind, you'll run from this place. Job is extremely stressful and thankless. As a 3 year devoted reimbursement counselor, I was basically pushed out the door so they could not give me a raise. They just want to hire new people occasionally so the pay rate stays down. Your job basically consists of being on hold with insurance companies for the duration of an 8 hour shift. If you don't get the quota of casework out a day, even if its out of your control, they will fire you. You could give your best and they say thats not good enough. If you want to be rushed, stressed out and always scared your going to be terminated, then this is the job for you! You are constantly getting emails all day telling you to work faster and to not talk to anybody. Emails were monitored and there is no privacy at your desk. Rules were always changing. They expect quantity over quality. They promise overtime yet Never give it, unless you are one of the "chosen" employees. They have weekly meetings which are just the supervisors screaming at all the employees for not "being perfect". There is no opportunity for advancement unless you are a total butt-kisser. Supervisors have no personality are very cold and there is so much favoritism. They will see you in the hallway and not say a word, but when you get to your seat you'll receive a long degrading email from that same supervisor. They promise raises and job advancements but when the time comes, they give lame excuses as to why they can't achieve either of those options. Yearly raises are .20 cents at best if given. They don't train anybody and expect you to work a caseload. If you have a question about a new rule, dont dare ask management, you are told to figure it out by reading a piece of paper called an SOP which is a typed up bunch of nonsense. The employees were forced to clean the kitchen and refrigerator and tables daily. The company makes millions, yet is too cheap to hire a janitor. The parking lot is 10 min from the door. They give occurrences for sneezing too loud and for simply being out of your seat. Oh and if you have an important phone call to make, you are only allowed to take it in a room where there is a camera watching you at all times. Worst place to work.

I worked for a year at this company. Policies constantly were changing. I mean darn near weekly something new was put in place and expected to be learned quickly. In customer service, you did EVERYTHING. Including things that weren’t in the job description. So a lot of us felt a raise was needed due to work duties we had to perform. I met all my metrics and constantly made improvements. But one day after my one year anniversary I was fired. Coincidence? I miss my job a lot to be honest. I worked remotely which gave good life/work balance. They give good PTO for the whole year right up front. But don’t try to call out when you wake up sick because even if you have PTO, they still give you an attendance point. Many of my team members did not feel well compensated and did not feel valued by the company. We had many things that would have improved the company as a whole but went unheard. Even when opinions were asked, they were never actually put to a test considered even though we were the people on the ground doing the work and seeing what needed improvement. They give you an option to choose an hour or 30 min lunch which is nice. If you worked later then you got a pay increase. Shift bids happened every few months but they do it by tenure so if you’re new you could get a later shift. Every month you meet with your supervisor to go over goals and such which was nice. If they’d listen to employees about what needs to be changed then they really could be a good company. I loved that we had the ability to earn points to get gift cards and such as well. They have a lot of resources as well that can help you with therapy and car insurance and even deals to get cheaper cars. Their 401k matching is amazing too. I had to cash mine out and without their matching, I probably wouldn’t have been able to pay my bills for the month they fired me in. So I was grateful for at least that. You do have to be with the company and in good standing before moving anywhere in the business too which kinda sucks but I understood why. 

AmerisourceBergen Corp (ABC), in a leader in the pharmaceutical wholesaler industry and a great, secure company to work for.

ABC provides competitive salaries and compensation packages for employees of all levels. Great entry level opportunities, and career paths, with the exception of management positions.

At a time of technological advancements in America today, this company should be the flagship example of all companies considering all aspects of data centers to warehouse logistics, and they are not.

The blending of regulations and logistic management accompanied with employee performance monitoring should be the CENTER of their business systems, and yet there are far behind the times.
This is mostly due to under-trained management staff at modern day business systems.  Therefore when the time comes to budget for system improvements, the lack of knowledge to choose the correct system is low so the 'error to caution' (fear of not understanding) has been observed for 20+ years. 
With the implementation of enterprise systems there is a flattening of the 'Organizational chart' which only adds to the fears and concerns of management.  Training of these systems should have taken place which did not, and this is shouldered by the director level and up, as they too are sorely in lack of understanding and training as to the impact of the 'enterprise systems'.

Had the upper management been diligent in the training and advancement of their directors this could have been avoided.  With the advent of an 'Engineering department' or a 'Program/Project management office' opportunity for advancement among the technical side of personnel would have promoted and recruited the necessary personnel to advance this company much further that it is today.

While this job was physically demanding, I always felt when I worked as hard as I could, it was appreciated.

Each day there was relatively similar, with the only difference being the volume of work that was expected of my team. We began at the same time every day, which I enjoyed because it made it easy to know what to expect when I arrived.

As most warehouse jobs go, the chances I had to learn here didn't end. I was awarded the chance to travel to each department and learn to use each of the different types of machinery, and how they were used to help achieve our daily goals as employees. I learned how to use several different types of machinery including, EPTs, cherry pickers, pallet trucks, and even how the conveyor belts, warehouse computers / hand held order pickers were used.

The culture of the warehouse was extremely hardworking, and teamwork was imperative and encouraged among my fellow teammates.

The management worked closely with employees to ensure the teamwork and productivity oriented culture was displayed personally, to show that it wasn't just expected of us, but was practiced by our superiors as well.

I'd have to say the most difficult part of my job there was the monotony of our day to day responsibilities. However, while it sometimes become a little old, the ability to move between different departments saved the job from becoming boring. 

The most enjoyable part of the job had to be working with a variety of different co-workers and management that would do whatever they could to make us enjoy being there as often as possible. This would include bringing in food for us every so often, and having giveaways and contests for the hardest worker in each department. This encouraged a stronger work ethic, and adding extra rewards for those who would go the extra mile.

The role of a field reimbursement specialist is a rewarding experience.  Our company partners with pharmaceutical companies to provide reimbursement support.  Initially, we are assigned a key account list and is responsible for covering a specific region of the United States.  This included setting up a weekly routing schedule, making travel plans, and setting up appointments to provide reimbursement support and claim assistance.

Working in the capacity of a field reimbursement specialist afforded me the opportunity to experience healthcare reimbursement from a totally unique perspective.  Although my professional background is primarily comprised of extensive medical billing and collections experience, the field reimbursement role provided me with a greater understanding of the payor landscape and how policies impact the healthcare industry.  So, I worked more on the "fore front" of healthcare, opposed to working on the back end resolving billing and claim issues.

As a team lead, I managed four remote employees.  This was exciting as I conducted bi-monthly ride-alongs to evaluate each associates' field performance.  This was a great coaching, professional development, and mentoring opportunity. I was successful in developing a high performing team by focusing on each associate's strength and allowing them to soar.  The areas of development were left up to each associate to capture and we worked together on a comprehensive development plan.  

One of the challenging aspects of the field reimbursement role is the extensive and robust travel schedule.  

The most enjoyable part of the job is working together as a team to break down reimbursement barriers by creating avenues for patient access.


A typical day at work varies based upon your job title. The range of it would entail collecting patient insurance information to compile a benefit profile for the many different drugs we work with. I have learned a vast amount of medical terminology, medical coding, insurance benefits, and developed relationships with the clientele that I could not have done anywhere else. The management is just as varied. There are some hard working and honest people, and then there are some who aren't. There is a vast amount of nepotism in the office which is chalked up to "it's just who you know". The workplace culture is touted as a family, a team, and all for one. But what is preached is not always practiced. Within the company there are different teams for different drugs, some are better at cultivating a healthy team mentality, while others are not. And while the name of the game is quantity over quality, using morally grey options to get the job done, there are some who still stand against that in management. The hardest part of the job comes when you begin to express interest in moving up. They will add as much as they can to your current role expressing the need to build your skill set, but far too many have been giving a work load that they do not get adequately compensated for. Many of our employees have moved to other companies because of this. The most enjoyable part of the job comes from the satisfaction that we provide services that really help the patients. Knowing that someone's health is dependent on the accuracy and readiness of our services is something to be proud of. And when the work culture is done right, it truly makes you feel proud to be a part of something like this.

Amerisource Bergen is a good company to work for. I would love to be a permanent employee but due to the conditions of my contract with the staffing agency which placed me here, I'm not eligible until June of 2017. I'm looking to work with a company as great as Amerisource Bergen but as a permanent employee with full benefits. 

 A typical day working at Amerisource Bergen consist of answering inbound calls addressing general questions about the drug and the program I work on. When not taking inbound calls, I call out to insurance companies which my patients have policies with to conduct a benefit verification. Next, I document the findings in the system and relate the outcome to the Clinical Nurses who work with the patients one on one. At times, if the drug isn't covered by the insurance company, I would have to conduct a prior authorization to ensure that the drug is covered. Since the patients have schizophrenia and the drug must be injected in the doctors office, I also would order the drug from the specialty pharmacy to be shipped to the doctor's office. In addition to this I also would then report the findings of the benefit verification to the doctor that the patients receive the drug from. I reach out to co-workers on a need bases. 

The most challenging part of my job is getting the prior authorization to get the drug covered. It is very unpleasant to tell a patient with such chronic brain disease that they will not be able to get their drug because their insurance company doesn't cover the drug.

The most satisfying part of my job is getting the drug covered when I have preciously told it wasn't covered because the patients are happy that they are getting the medication. There's nothing more rewarding than that.

Top Job Titles	Average Salary
Warehouse associate 172 salaries reported	$20.49 per hour
Benefit specialist 1 salary reported	$41,025 per year
Patient access specialist 27 salaries reported	$20.76 per hour
Reimbursement manager 57 salaries reported	$100,249 per year
Counselor 50 salaries reported	$17.67 per hour

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