teacher

clinician

case worker

case aide

youth specialist

Center For Family Services

This agency has a ton of potential and already has some great talent. There are a lot of people that have been working here for a long time. Overall, the morale is pretty low. The opportunity for advancement isn't too good. You can transfer to a new role in the company, sure, but you can't get a raise. Ever. There is just no money. You can get a higher degree, experience, training, but you will still never get a raise. It's difficult to hire good help and even more difficult to retain good help when employees know they can go to a competitor agency and make more money. It's discouraging. People say they like to work here, but they cannot work for low wage. Administration seems disinterested in developing the personnel or programs that are already in existence. Instead, they seem more concerned with competing for the next grant, winning the next contract, and opening the next program. They win, but at what cost? To win the contracts, you often have to agree to provide services that are not cost effective. So people are stretched thin. People take positions in order to gain the "management experience," but once they've gained that experience, they move on. Admin wonders why they cannot retain good personnel. This is why. You cannot retain good personnel when you do not value your employees. You overwork them, you underpay them, and ignore them when they ask for help. As an employee, who loves this work and loves these clients, and loves the programs, it's painful to continue to give and give, and feel taken for granted. 60 hour work weeks for salary employees, but hourly staff cannot work overtime. My contract says I am to provide services but I cannot hire the qualified staff to provide the services because my budget doesn't afford it. So I do the job of 3+ people. Nearly 4 years of this, I'm exhausted. It's not just me. I look around and my colleagues are tired too. Work through lunch, work on weekends, and I'm on-call at all times. Admin encourages middle management to show appreciation to employees, but they forget that we are also employees.

What is the best part of working at the company?
Paid time off and holiday pay. Sick time and vacation time are separate

What is the most stressful part about working at the company?
Being expected to cover positions and not get paid extra for it. Training people and not getting paid for it. Long time employees who do not have the appropriate credentials, promoted due to gerrymandering. Not being able to voice disagreements. No trust of the workers in the field

What is the work environment and culture like at the company?
The culture is old school with privilege ruling and favoritism being the norm. Do not expect to have opinions and/or suggestions in regard to change. The culture is punitive and not supportive. The agency has fallen from Grace, and they cannot keep employees due to the overwork and not enough pay syndrome. 

What is a typical day like for you at the company?
Work, work, work and not taking lunches with supervisors constantly telling people what is wrong and not trying to help. Positive feedback is sent in a bundle via email with no personal touches. There is not availability to speak to supervisors because they have too many other jobs to cover. There is constant interruptions with little time to catch up

In the beginning the job was good along with the company except when it came to getting a hold of a manger when needed. They would never pick up the phone and would take forever to get back to you even in an emergency. You were pretty much left to figure it out on your own and hope for the best. Once new management stepped in things took a turn for the worse. The place turned into a hostel work environment. They also became very racist as well. I never worked in a place that was so cruel to their employees. They allowed some employees to harass other employees. Even when brought up to management about being stalked by one of the employees and being cursed out on numerous times, they did absolutely nothing about it. They don’t care for the safety of their employees what so ever. Even a supervisor quit due to this harsh and cruel treatment they kept witnessing the company doing. I advice everyone to NEVER work for this company at all unless they bring in new management again and to have the mangers available for the employees especially when an emergency comes up.

Working for Center for Family Services as a PRS CM for Juntos V  and my experience was a very awful. I feel like the employees voice were never heard, there was no support from supervisors and upper management. The job itself is not bad but the company does not make it enjoyable for the employees.  Coworker are often overworked because the work itself is a lot, and requesting time off was always an issue. The company is really cheap with their employees, if you decide to work here be ready to spend some money buying your own office supplies because they never have supplies and if they do is very limited.  I also feel that you have to "tiptoe" around because upper management will get easily offended and it makes it hard to have an honest conversation or bring up suggestions. Upper management are not professional but will ask for their employees to act professional. Please be aware that the job as a PRS CM has a good purpose but it can be a lot if you don't manage yourself well.

A typical day at CFFS is arriving, greeting clients, interacting with clients, cooking for clients, going on outings with clients (such as the park), working on daily living goals with clients, bathing clients, and administrating medications. I have learned so much from working with cognitively impaired adults that my view of life has change drastically. I no longer take things for granted and I definatley appreciate everything and everyone in my life. Management is the best at CFFS. Management is definatley flexible and very understanding to being human. I enjoy the company of my co-workers as well because they are incredibly hard workers that show passion for the work they do. The hardest thing about my job would be the pay and no beneifits. Unfortunatley, many group homes do not have much funding thus, employees do not recieve such a great pay or benefits. The best part about my job is spending time with my clients and helping them out with daily living things. What more can you ask for when you are welcomed to your job with so much love.

A typical day at work is walking in and receiving an update from previous shift staff of what happened in the last shift. Then go on the floor and interact with youth and converse about what they did that day, how are they feeling, if they have any concerns or any comments, and ask if they want to have a session and talk about anything going on in their lives. Then throughout the day, I monitor youth and make sure they have ate, completed chores, have done their daily exercise, and are ready for bed on time. I have learned to build confidence, great communication, being a leader to the youth for them to look up to you. Hardest part of the job was when youth AWOL (Absence Without Leave) because you didn't know where the youth ran off too and then you have to look for them. Most enjoyable part of the job is working with different youths with different problems and helping them change. Staff and management were an outstanding support to each other because we communicated effectively when someone needed to switch shifts to covering shifts.

There is job security, but that's only because nobody wants to work there. I was very excited when I first started at CFG, and working with the youth is one of the most meaningful experiences I've had in my life. The downfall of this place of work was that even though they had many per diems on the employment roster, NONE of them would work Saturday nights. So even though as a full time employee who is giving 40 hours a week, I was forced to work every Saturday night for over a year straight. They would make it under the disguise that they were "understaffed" and I believed it at first until I realized nobody wants to work there period. This place damaged me emotionally and mentally with records to back it up. I did not feel safe working here once. I was in fight or flight 100% of my life 24/7 day in and day out both on the clock and off. I'd wake up for work vomiting from anxiety knowing I did not feel safe. This was due to the fact that there was a huge lack of support from management overall. 

I enjoyed the actual work that was being done during my time, however, it became abundantly clear that middle management cared more about the numbers and looking good on paper. It felt as though no matter how hard we tried, there was never any acknowledgment of the good that was done and instead only focused on how things did not work. I don't feel like management was supportive. I feel like management doesn't understand the work involved to make certain things happen, and they have an idea of what they think should happen and then pass blame when things don't play out that way. Expectations are way too high, considering the budget and support is low! While it was a great learning experience, it seems that management has alot to learn about being SUPPORTIVE LEADERS before they can actually lead any program successfully.

The position itself was interesting and rewarding. I really enjoyed working directly with clients. I enjoyed my co-workers, for the most part, and felt like we were making the community a better place. 
Pay was low, raises infrequent, and benefits minimal. They push employee wellness but aren't actually concerned about it if it effects them in any way. 
Management turnover is extremely high which effects the individual programs and the ability of staff to seamlessly provide services to clients and the community in general. Each new manager wants to returning the wheel rather than utilized the strategies already in place by long-term program staff; this is detrimental to achieving program goals consistently. When you attempt to address this, they become irritated. 

A typical day could be relaxed with the ability to be on task to thrown into an emergency and things being out of control and unorganized. I learned policy as well as the importance of relationship building. My director manager was knowledgeable, helpful, direct, and extremely supportive. Upper management appeared to not know exactly how much physical and emotional effort was put into the job and often added tasks that would overwhelm staff. The workplace culture is helpful, but with the pressures and extra tasks resulting from COVID, co-workers are more protective of their own sanity. The hardest part of the job is the dealing with the sometimes unreasonable time constraints that conflicted with the time to type reports and engage in case management. The most enjoyable part of the job was the relationships forged with colleagues, the resources learned, and support from the direct supervisor.

Top Job Titles	Average Salary
Teacher 1 salary reported	$61,000 per year
Clinician 4 salaries reported	$69,125 per year
Case worker 7 salaries reported	$60,071 per year
Case aide 4 salaries reported	$48,000 per year
Youth specialist 1 salary reported	$24.90 per hour

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