case manager

support specialist

therapist

administration executive

mental health technician

Center for Life Management

In a typical day I supervised shift staff (up to two others), managed client symptoms through educated interactions, and managed detailed medication administration, documentation, and reordering. I created 15 daily reports, worked with management on communicating treatment plan/medical orders, and special projects.

I demonstrated a number of highly-transferable skills each day: client interactions (customer service), detail orientation, organization, initiative, leadership, teamwork characteristics, and the ability to solve problems independently.

The most enjoyable part of the job was dealing with clients and ensuring the smooth operation of the residential facility on my shift. The hardest part of my job was making judgment calls regarding the need to seek immediate outside medical or psychiatric treatment for clients in crisis.

I learned to multi-task, manage time effectively, remain calm under pressure from clients, and to not take their symptoms personally. Management was supportive in providing feedback and other tools when needed.

What is the best part of working at the company?
They entice you by making it seem like they pay well, but then expect you to work a lot of unpaid time to meet their "quotas" 

What is the most stressful part about working at the company?
If I needed to make 18 contacts a week, I'd have to schedule 22, to compensate for any cancellations. So I would either work overtime or have to used earned time to cover client cancellations 

What is the work environment and culture like at the company?
They promote mental health awareness, as they micromanage and push you to a burnout with unrealistic expectations. In order to meet their expectations, you wind up doing a lot of work on unpaid time. 

What is a typical day like for you at the company?
Go to the office, be ignored or interrupted by nonsense while waiting for clients to either keep or cancel their scheduled appointments, and having to make up missed time or use ET when clients cancel

I was extremely disappointed in the department I was hired for. The first week upon hiring was wonderful, and a lot of the programs seemed to have everything together, and seemed excited about their work.

Staff in the children's department didn't follow their own agency rules, setting a poor example for a new hire about expectations. The team was not welcoming to my arrival, and did not introduce themselves or speak to me unless I was scheduled to meet with them from the manager. I did not feel supported in asking clarifying questions to my supervisor, who would then later reprimand me for what I asked during supervision times. Despite working in case management and specifically with children for several years, the atmosphere of the children's department along with the poor supervision and management ultimately led to me leaving the agency soon after my hire date, and leaving community mental health all together. 

What is the best part of working at the company?
The people are hardworking, client focused and such a fun energy to be around. 

What is the most stressful part about working at the company?
Management and HR are all one ‘clique’. You will never get support no matter how much you try and advocate for yourself and, for others.

What is the work environment and culture like at the company?
Administrative staff  is present for the clients and for each other. 

What is a typical day like for you at the company?
Work work work and more work! Never a dull moment it feel great to be helping so many people and making a difference for the community. Lots of supervisory decision making on your own.

A typical day for me is to arrive at 7am and prepare breakfast for residents at the residential home. After breakfast, I clear the settings and clean up dishes and equipment. Once finished, I prepare a snack and desserts for the day and begin lunch. At noon time, I serve lunch. When lunch is finished, I clean up dishes and equipment and  make sure the kitchen is in order for the next shift. I am also able to accomodate various schedules of the residents who may have appointments that don't coinside with eat times. 

During the week, I prepare the shopping list and menu for the following week. I also help put away, stock and keep an inventory of kitchen goods and supplies. 

The most enjoyable part of my day is interacting with the residents.

The overall moral is poor as employees lack the time to practice self-care. Often, staff brings home work without compensation for time or effort.  "Productivity" (which is nearly impossible to achieve) is valued more than quality of care. Employees are awesome and have hearts of gold yet the agency values making money over the care of their employees and clients/patients. It often feels like a factory farm for mental health which is the worst model to follow thus a high burnout and quick turnover rate of all employees due to increasing expectations and limited salary.

What is the best part of working at the company?
Ability to work from home. Flexible working schedule. Team meetings. 

What is the most stressful part about working at the company?
Lack of support and help. Lack of people willing to offer assistance. 

What is the work environment and culture like at the company?
There is a lot of time alone. People are often off in the community or working from home. There is a lack of people coming to each other to communicate except over teams or the phone.

I've worked here for almost three years and they are an excellent company to work for. They are one of the few non-profits that give performance-based raises and most of the staff are team players. The upper management is terrific and supportive and really wants to see people succeed. I think the worst part of working there is the weather policy because the organization pretty much never closes (great for the clients, not so great for employees). Overall, it's been a great couple years there

CLM is a non-profit which works with children with mental health issues, the job is stressful due to working with both the children and the family.  My supervisor was excellent and provided verbal praise as warranted. The hardest part of this job was the paperwork, and the way it was to be written, depending on state and federal regulations, notes would need to be either brief or detailed which affected how the time and wording of notes.  The individual staff members where wonderful to work with.

The productivity expectations are close to impossible and if you fall short you are “voluntold” to use your personal time to compensate. In the beginning you feel like you’re making a difference in clients lives and by the end you feel like you’re a glorified Uber driver, and can be put into some scary situations if you do not have a backbone. DO NOT give clients your personal number. It is very hard as they do not provide work cells and you need to be able to call/ text clients for scheduling 

Top Job Titles	Average Salary
Case manager 10 salaries reported	$26.00 per hour
Support specialist 10 salaries reported	$24.60 per hour
Therapist 8 salaries reported	$69,750 per year
Administration executive 7 salaries reported	$22.64 per hour
Mental health technician 4 salaries reported	$25.41 per hour

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