data center technician

operations technician

facilities technician

data center lead

network operations technician

Centersquare

I wish my review summary was hyperbole, however and from my perspective, it is not. Typically, building maintenance staff and technical staff  will be constantly walking around all day long, attempting to check on repair-contractos at least 1 time, and instead of installing servers, they will be receiving boxes from UPS.
 
I have learned that logic and practicality don't mix with a small group of yes-people cheering each other on.

Lots of questions asked of management and the most frequent answer is a response comprised of a non verbal noise(uhh well, mmmm), a pained smile, a closing door, silence, or gesticulation suggesting their own befuddlement or discomfort in imagining what they would need to say to provide an honest answer.

Diplomatic suggestions are responded to with formal defamation( if Cyxtera is reading this, it is highly likely they are trying to figure out who wrote this).

Hardest part of job...deciding how long to stay. 

Most enjoyable part of job...being so overworked that I don't have time to attend pointless hour long webinars that could be summarized in 1 one-page "How-to" guide that takes 10 minutes to read and master, but hey those yes-people need to stay busy somehow, right?.

upper management exploits vagueness of work roles very strangely, Security doing Shipping, IT doing Facilities, Facilities doing Custodial

a very back-stabbie sort of place, oncall work is pretty bad, continual after-hours but unpaid monitoring and checking of BMS alarms

overworked and underpaid DC staff making lots of goofs, cutting wrong things, unplugging things at wrong times

heavy-duty work environment but no steel toed shoe compensation

point out when you are owed backpay and one can expect anonymous retaliatory consequences

the DCs are OLD and there's so little willingness to deeply invest and modernize, much more kick-the-can style

educational... in a manner of speaking

What is the best part of working at the company?
Nice, smart people in a not too-hierarchical structure.  Strong solutions/offerings. 

What is the most stressful part about working at the company?
ADHD of some key leaders. They want to try something and then switch gears before it has even launched. They have a great sense of urgency but unrealistic expectations.

What is the work environment and culture like at the company?
friendly, collaborative (this was before large # of layoffs in Q1 2023). Remote-friendly, flexible. 

What is a typical day like for you at the company?
50-50 between a) team calls and other weekly meetings b) time to think and get work done. For me that is too many meetings and not enough time to deliver on the work.

The jury is still out on Cyxtera. The company acquired the data center footprint from CenturyLink and is in the process of turning the product into a proft-maker and has designs on going IPO. There are some good ideas for streamlining product offerings and reducing costs (automation, etc.) and there are well-meaning and hardworking individuals up the chain, but Cyxtera also kept some of the braintrust from CenturyLink. CenturyLink was not able to make their data centers profitable, so it would stand to reason that a new way of thinking could benefit the company. Many of the same mistakes that CenturyLink was making are still being made.

A data center company that purports to specialize in security...yet lays off dozens and dozens of their most experienced IT staff.

Antiquated OSes

24/7 coverage provided by thinned-out IT staff, who is paid so little they have to live far from the metropolitan DCs. Hopefully not too overworked to miss a call at 2AM.

Encourages under reporting of OT, and punishes accurate reporting.

Fired Shipping and Receiving staff and expected IT staff to fill the shortfall in person-power.



Apparently, Cyxtera was a good company until it started letting go a whole bunch of people causing FUD (fear, uncertainty and doubt). I had high hopes to grow within the company but that didn't happen. This is a brand new company with apparently a lot of projects but only for certain people within the company. I was carried over from Centurylink when cyxtera took over the colocation services. I worked only for about 10 months with Cyxtera until I was let go due to a supposed company reorganization.

After the New CEO I started to feel like the company was moving in a positive direction. I felt like I was part of an organization, and I felt like I had ownership. Then my position was outsourced to another company. Now I work of the company with a contract with Centersquare. I have lost the feeling of ownership and the morale at my site has dropped to an all-time low.

The customer base was the most exciting part about this job. Coming from a background in Network Administration, it was exciting to work with network administrators from some of the largest organizations on the planet. Working remote was very nice as well and surprisingly, far more productive than driving to and from the office every day.

This company was created to purchase the Data centers from CenturyLink.  The CEO and Executive members previously owned and ran TerraMark.  TerraMark was a failing company when it sold to Verizon.  The Executives have now brought the exact Policies and Procedures to Cyxtera and the company is following in the same footprints as TerraMark.

You will constantly be surrounded by cutting edge technology and exposed to the newest innovations in Information technology and communications. If you are interested in a starting point in IT, tghis is a great fit with competitive salary.

Top Job Titles	Average Salary
Data center technician 12 salaries reported	$79,333 per year
Operations technician 8 salaries reported	$69,938 per year
Facilities technician 3 salaries reported	$90,333 per year
Data center lead 5 salaries reported	$108,800 per year
Network operations technician 3 salaries reported	$50,500 per year

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