instructor

tutor

support technician

student technician

senior instructor

Central New Mexico Community College

I worked for TVI/CNM for over a decade and saw many administrators come and go.  I have been a chair and have mentored and participated in all forms of professional development from College wide initiatives to smaller departmental goal setting.  For the most part, my tenure at CNM was a pretty amazing experience.  I consistently received above-average annual reviews and was selected to serve on many college committees.  The biggest problem is moral and management.  Power tripping deans,  polarizing admin/union relationships and a general mistrust and divisive manager/dean can destabilize a college and behave as a cancer for an otherwise healthy institution.  Recently, I've learned, while applying for other jobs in my field, that listing my past manager, (a recent dean as I had worked through many of them), as a reference was a huge mistake and that her unprofessionalism cost me more than one job.  I was personally informed by a director of another program that she was told not to hire me.  Of course, we're often not able to find out why we were not hired for a job.  I have a stellar reputation with the sts, colleagues and even the president of the college, but the dean, because of petty insecurities has made my job search significantly harder.  Now I know not to include her.  
I say, watch your back if you work here and submit your professional portfolio with your CV when or if you decide to leave.  They don't respect faculty at this college and see them as a threat instead of an asset.  The very best thing about working at CNM are the students, hands down!  Don't let the bullying deter you from making a difference in someone's life, but at the same time, CYA and well...sad to say...place your trust gingerly.

After accepting a job offer for the distance learning section of the college, I found that the management was a weird combination of overbearing and short sighted. 

The job posting was inaccurate, thinking I would be going in as a supervisor roll, it turned out to not even be a senior position in their department. The job duties were completely off base, and the management didn't care that I moved 350 miles for this opportunity.

With no clear direction for the departments future, or how to start working on the problems they hired me for, I was shut down immediately trying to propose solutions to the same issues I have helped fix in previous jobs. 

In addition, because of poor management decisions, everyone in the department had a huge resentment towards each other. No one in the department felt safe talking to each other, no one could stand their co-workers, and the management was close to firing everyone. 

Unwilling to budge on making the job description even remotely correct. Hiring managers not owning up to their mistakes with no signs that it will improve in the coming months. Poor overall moral, with the only solution being termination or movement to another department. I resigned to not waste my time or theirs. 

I believe working at CNM could be a great opportunity as it is a great college. Just be aware of what situation you're going into if you move into the distance learning section of the college.

I really enjoy this job and the work/life balance is amazing. We currently work 3 days in the office and 2 days remote, which is wonderful. My manager recognizes our needs as employees and attempts to help us as much as she can. I work with a group of college educated professionals and we all respect each others thoughts and ideas. 

The health benefits are decent compared to other places, but where CNM really shines is the employee leave. All full time employees earn 8 hours a month of sick and 6 hours a month of annual, progressing to 12 hours a month. Full time staff also get one personal day a year. Faculty have different leave policies, but overall, their work/life balance is fantastic! 

The one area where CNM needs is improvement is compensation. In my department, for example, most of us have graduate degrees, but earn between 40 and 45K per year. In my opinion, especially with the amount of work and responsibility that we share, this pay should be doubled.

Overall, CNM is great community college to work for.

Great compensation but no admin support. The one accountant support staff I was assigned, (not requested), did not report to me directly and his work in my area was secondary to his primary responsibilities for CNM. Completing the financials and budgets for senior management and Board was dependent on this accountant who was always late in recording transactions and inaccurate in allocations. Revenues and Expenses were not recorded/matched in the proper period. Shared staff budgeted personnel expenses were not properly applied. I had no authority to admonish the accountant assisting me since he did not report to me and was denied when I asked to assume the duties he was performing unsatisfactorily for me. This extremely poor performance did not allow me to accurately report, project nor budget several revenue streams for a new startup with inadequate funding to begin with.

Provide desktop support for staff/faculty/labs and classrooms in an educational enterprise environment. Image computers and deploy software. Act as Lead Technician by providing leadership and mentoring to technicians. Provide weekly reports of activities and progress. Deploy and set up new replacement computers. Provide support for network printers. Responsible for maintaining users and computers in MS Active Directory Users and Computers. Responsible for imaging pc's and deploying software using Altiris Deployment Solution 6.9. Work with BMC FootPrints 11.6 Service Core ticketing system for support assignments. Working knowledge of Active Directory Users and Computers Service, Altiris Deployment Solution, Deep Freeze, Windows 7 OS as well as MAC, and Linux operating systems.  Working knowledge of all Microsoft Office Suite applications. Assisted with Windows XP, Office 2003, Windows 7, and Office 2010 and Office 2013 campus wide roll-out. Working knowledge of staff and faculty needs and protocols.

The actual work at CNM was rewarding and enjoyable. My work colleagues were dedicated professionals who always gave their best. I enjoyed the chance to be innovative and to stretch my own abilities as well as those of my staff.

My immediate supervisor was especially supportive and appreciative of my work. It was a pleasure to be able to try new things and to be encouraged in my professional development.

The most important aspect of the job was our opportunity to help the students who came to us to make a difference in their lives. A typical day at work went very quickly because we were so focused on assisting the students. I made it a point to thank my staff at the end of every day for a job well done. I had a terrific team!

Besides typical office work, it was a work study position, so first and foremost: you are a student. Management realizes this and makes sure you are accommodated properly. Speaking of students, it helped to relate to the other students who came into speak with their academic coach on a personal level. While not going into the specific details of their arrival, other students felt at ease by the front office staff, seeing as they were just as swarmed with homework and other school related details as the client was. The disability resource center, while serves the CNM community of students with documented disabilities, also helps its student employees in every chance it gets.

What is the best part of working at the company?
Working with the students! They are eager to learn and get ahead in life and will go above and beyond when encouraged to.

What is the most stressful part about working at the company?
Management, particularly mid-level management (including Deans). Many of my colleagues reported having their emails read over by management. There are shifting expectations, so don’t believe that they will stick to your contract. New things come up as expectations and they won’t notify you of the requirements until afterwards. 

What is the work environment and culture like at the company?
Paralyzed. Everyone is afraid to accidentally do something wrong or make management upset. 

What is a typical day like for you at the company?
Answer emails, grade student work and offer feedback, design courses.

Your number of classes depend on enrollments, and enrollment minimums (15+) very high compared to other institutions. Also saw favoritism when assigning classes and no respect for seniority. Head dean of School of Communication, Humanities and Social Sciences were always competent and visionary, but associate deans and department heads were often much less so and didn't care to visit classes. Students ranged in quality and included some with disabilities, dual-credit high school students. A final positive: department always supported conference attendance and related continuing education, budget permitting.

This was the company that gave me a great start in every way. From the classroom to the inner workings of a college. With that knowledge, I was able to assist and pass that knowledge onto fellow co-workers and classmates. Of course passed down from great mentors at CNM. As a student employee I was able to work, attend school and be home at five. I learned a great deal of time management, organization and customer service skills. Having to attend class and work at the same time, I've had to keep to a strict schedule with juggling my homework and work duties, but never falling behind with either. I enjoyed working at and with the great staff at CNM, as well as earning my Associates Degree.

Top Job Titles	Average Salary
Instructor 9 salaries reported	$82,354 per year
Tutor 11 salaries reported	$18.82 per hour
Support technician 14 salaries reported	$16.14 per hour
Student technician 11 salaries reported	$17.07 per hour
Senior instructor 7 salaries reported	$68,535 per year

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