technician

kitchen team member

clinician

intervention specialist

customer service representative

Central Wyoming Counseling Center

I find that there is really no one you can trust to talk to in management when you really need answers. They find a way to use what you said against you. I find what they call our supervisors are not really trustworthy.  In my opinion they concentrate on how you say something, instead of what your saying. For instance in writing emails or in your shift report if it is not written in proper etiquette,  then the problem you wrote about is ignored and you are reprimanded about how the email was written with no solution to the problem that you wrote about to begin with. I really think they should focus more on the issues instead of how the issues are presented! Also I was in total shock when I found out an employee was allowed to strike another employee and still retained their job. And to top that off the one who got struck, got written up for using the f- word. I love working with the clients, that is why I'm still there. But things are not getting better and also to pay someone with experience less than new hires is ridiculous.  The new director and CEO would do well to focus on staff and lower management.  Because the ones chosen for our supervisor's are not really doing a good job when it comes to us, the Res Techs, and in all reality the clients either. If the staff is always stressed out by management,  it makes it much harder for us to do our job. There is zero communication.  Lack of training has everyone doing things their own way because lack of continuity. I worked for this company years ago and it was great. It is very sad seeing how far it has gone down in quality of care for clients as well as employees. 

Central Wyoming Counseling Center has a nice campus and a great mission statement. However, underneath the carefully crafted, public image, lies a mess of mismanaged assets and a terrible work environment. The training for this job is practically non-existent, and the training that we do receive ends up being incongruent with the work we do day-to-day. Turnover is alarmingly high at almost every level. As a result of this problem, the company is now experiencing salary inversion. Meaning that they're paying new hires more than tenured, experienced employees in order to try and combat turnover. There are people who have been working here for a few months, who don't even have the training to do the full job, who are making more than employees who have been here for years, and perform the tasks they can't yet. Even with the influx of new hires, the residential units are constantly under-staffed due to call-outs. Lastly, the worst part about this job is the culture. Since the training is so poor, everyone has their own way of doing things which leads to disagreements amongst staff, but worse than that it leads to a frustratingly, inconsistent environment for the clients who come here for treatment. There is a clear system of favoritism. Some workers are allowed to constantly be late or absent, far more than what the facility's written policy should allow, with seemingly no repercussions.  The overall feel of working here is: anxious. Anxious about not having enough staff to properly handle the workload, anxious about mishandling important tasks due to poor training and constantly changing rules, and anxious that all of these problems will continue indefinitely. 

Job security and advancement
In terms of job security at Central Wyoming Counseling Center, I think you are constantly criticized and over worked with no assistance from upper management. They would rather hire someone from the outside with out proper experience over the employees who have worked here for years.

Management
In general, managers at Central Wyoming Counseling Center are the worst part of working here. I had three different managers in one year all of very poor quality along with two CFO’s and a very absent CEO and CCO.

Overall
My experience working at Central Wyoming Counseling Center was very poor. This was the worst job I’ve ever had even though it had so much potential to be a great opportunity. The training is poor and the management is even worse as you are on your own to figure things out. This is an extremely stressful Work environment as management does not give you the tools or training you need to be successful. The workload is excessive and management consistently criticizes their employees who absolutely drown in the workload from being so busy and so short staffed. And management is of no help because they can not even do the tasks of the employees that they lead so they continuously add more to their workload with extreme lack of understanding and empathy. This facility needs to be run totally differently starting from the very top but unfortunately the quality of management remains the same and this is why they can not keep their employees and ultimately the clients suffer because of their negligence.

This place will suck the life out of you, I have been here 5 years and will say to new employees, the rules change everyday so get used to it. You will never be supported by management as any attempt to change a rule is met with "I'll get back to you on that" there is definite favoritism and nepotism. If you ever wondered what it's like to work for a company that has no idea how the facility itself functions but still wants to tell staff how they can improve then work here! The other example I'd like to give is in regards to the quarantine/detox protocol which is litterally different everytime regardless of how many different times we have faced the same covid protocols. One time we'll put clients here, another we'll let the new clients meander with covid positive clients, another time we'll kick out those with covid. If you ask them why? They will tell you that it's based on a case to case basis. Truly the only good that comes from here is the work you yourself put in for the clients so take pride in yourself. Otherwise no one will.

Cwcc is a unique place. It can be overwhelming, difficult and challenging to work here in this type of an environment/career path others need to understand that. Some days are harder than others, some days are incredibly rewarding. You have to work here for the right reasons and truly have compassion in your heart for those dealing with substance abuse and  mental illnesses. If that’s not something you think you can do, don’t work here. Yeah we struggle with communication (it’s a big place with lots of moving parts/information) but with our new CEO & Residential Director, team building and some serious reflection Cwcc is making a come back. Residential will always be a beast, will always have new challenges everyday, but we are trying our very best. Some amazing changes have already been made or are in the process of. Cwcc has provided me with a work family, a support system, and even on my toughest days I know I wouldn’t have made it without my coworkers. Cause when it’s came down to having to work together in times of crisis, we’ve pulled together and I’ve seen it happen and been apart of it too. Cwcc is doing a great job! Thank you. 

Working at Central Wyoming Counseling Center was the most toxic and stressful environment I have ever been in. It was always a sense of pure chaos and no one seemed to have any idea how to run the place. The training was nonexistent, they expect you to work way outside of your described job duties, and they treat you like you’re always doing something wrong to top it off. I loved my coworkers and the clients who came in, and they almost made me stick with it but the expectations of upper management for the whole staff in general was and still is really ridiculous. You don’t get paid, or praised, enough for what you do. Terrible environment to have worked in and I’m glad it’s over. Hopefully it will get back to what it used to be but I have high doubts that it will. 

They are not organized, they have a very high turnover, (more than 50 every 6 months, when I was there) they do not care a dam thing about you as a person.
According to their view of things, you are there to do 2 things, kiss up to the boss, and be their little minion.
If you try to stand out, and make a positive change in someone's life (which is why they said they hired me)  they tear you down and find any way they can to get rid of you.
You are nothing to them, except a temporary employee that is there to be criticized, demeaned , and tore down, when they see you broke, they hope for you to quit, but if you don't quit, they try harder to tear you down, or make up some thing to get rid of you
BOTTOM LINE>>> DONT WASTE YOUR VALUABLE TIME!! They are not worth the time and effort, they are self serving, and they don't give a flying F**k about you or the clients.


I really had hope that the program could be so beautiful but that light was quickly dimmed by the way clients are treated and by how the staff with anything to say advocating for themselves, other staff, or clients are treated. Not only are you not provided ANY training but during supervision meetings you are asked if someone is mad at the director and have to make him feel better. The support is absolutely non existent except in a select few coworkers but the good ones who care and do their job ethically and client centered are either worn down so much they quit or they are fired without cause. It is heartbreaking because of the potential to help but helping isn’t the goal of this place and that became very clear very quickly. 

What is the best part of working at the company?
A lot of the clients were nice.

What is the most stressful part about working at the company?
Everything was so disorganized there and all admin staff worked there butts off and were treated poorly by their supervisors, looked down on by many as not good enough because they didnt have high enough level of education.

What is the work environment and culture like at the company?
A lot of back stabbing and very toxic

What is a typical day like for you at the company?
Multitasking all day, usually by myself, super busy checking in  clients too.  Waiting for someone to cover me so i could use the restroom sometimes took a very long time.  Boss often treated me like i did nothing all day.  Horrible work environment

As a Residential Specialist on graveyard shift, my duties included checking on clients to ensure their safety, cleaning, monitoring detox clients, as well as waking clients and escorting them to breakfast. Thanks to this job, I have gained a new perspective on people who find themselves in need of such services and the situations that have led them there. Management is helpful and responsive in a timely fashion to graveyard staff, and involved in a more hands on way during the day and early afternoon. The culture is very cooperative and positive, both for the staff and the clients. The most enjoyable part of the job is establishing rapport with the clients and getting to know them, though it can also be the most difficult part as it does take them time to open up to people.

Top Job Titles	Average Salary
Technician 10 salaries reported	$16.54 per hour
Kitchen team member 1 salary reported	$16.25 per hour
Clinician 1 salary reported	$60,185 per year
Intervention specialist 6 salaries reported	$22.02 per hour
Customer service representative 4 salaries reported	$15.61 per hour

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