painter

residential sales

office assistant

crew member

commercial sales executive

CertaPro Painters

CertaPro creates an amazing company culture with solid values. However, some franchisees pay for the name and branding but implement zero of CPP practices and standards. Our franchisee can’t remove the silver spoon from his mouth long enough to speak to the painters, nor has he ever picked up a paintbrush. He openly hates dealing with Residential clientele and offers zero assistance to his PA, RSA, or OA. The salary was competitive, yet offered zero benefits. When the owner prepared and presented a comp plan in a timely manner (I received my 2019 in April...) he found every way to short his employees until they haggled for the compensation they deserved.. Lots of unattainable bonuses! Painters express that they are treated like “slave labor” instead of skilled tradesmen. Franchisee never attends crew meetings, barely knows who the JSS are if at all. If it’s not about money, the franchisee has zero interest.
The  OA job is fast paced yet relatively easy. The environment in which I worked was extremely toxic and unrewarding due to the personality of the franchisee, or lack thereof. Bummer, because I loved the company and everyone I met who worked for a CertaPro outside of our location.

Day to Day varied a typical day would be returning calls making sure accounts were up to par, invoices were up to date. I would collect balances owed, make sure the painters were on the job sites they were assigned and doing what they were suppose to. My boss, Ray was great I enjoyed working along side of him and learning the business. I learned the harder you work the better your business gets. The hardest part of the job was tracking paint cost that the painters would purchase things for personnal use or things we were not responsible to pay for and then having to make them aware we knew and wanted to be reinbursed for the things they purchased under company account. Overall I enjoyed working for CertaPro Painters and watching my boss make his business a success.

What is the best part of working at the company?
Met some great people- especially my colleagues! If you enjoy a calmer office setting, enjoy a slow paced environment. Utilized Microsoft Office 365, Excel, Word, CertaOne (corporate CRM), A/P, A/R, invoicing, and Quick Books. A lot of diversity with having many Hispanic painting crews, I learned some Spanish as well. 

What is the most stressful part about working at the company?
Working with the Franchise owner or owners. 

What is the work environment and culture like at the company?
Not transparent. The first 6 months seem to start off great, especially during the slower seasons. Then, you will see the TRUE colors of how the Franchise owner treats his/her or their employees. 

What is a typical day like for you at the company?
Answering incoming calls. Tracking leads and assisting with slippage. Office duties, calls.  Utilized Microsoft Office 365, Excel, Word, CertaOne (corporate CRM), A/P, A/R, invoicing, and Quick Books regularly. Prepped payroll with Excel and for the paying the sub contracted painting crews.

I've enjoyed my time so far as a member of the corporate team. I've been in the industry for some time now and this is the most balanced I have felt in almost a decade. The company expects performance and prioritizes people. I wouldn't say it's an easy place to work but easy doesn't pay well. The expectations are clear, upper management understands their people need support as well as autonomy, the leadership does a nice job. The people here care about those they work with and it's a culture that puts doing the right thing first. That's appreciated.
Overall I've been pushed outside of my comfort zone consistently and it's fostered personal development that I've needed. The hardest part is dealing with the highs and lows, the business is seasonal to a point. The most enjoyable is working with people who are striving to make a difference for their families and the people they employ. Seeing them succeed is a big personal win.

Feels like the Ivy League of Corporate Environments. Everyone is a Type-A, Go-Getter, Achiever, many folks are engaged in entrepreneurial endeavors outside of business hours such as running blogs, internet based businesses, writing for news, industry, and marketing publications. People are experts in their fields and are highly engaged. Folks love sharing information. There is no information hoarding or paranoia that is often found in toxic environments. This is a place that seems to hire only the experts from the experts. Fantastic  place to work. Management is truly engaged and tapped into employees production and work. Excellent relationship between management and workers. Excellent communication. Open and friendly environment. Everyone actively contributes to everyone else's success. Wish I would have come here years ago.

Terrible money unless you’re a sub. Don’t work at the company as an actual employee with benefits after three months cause it’s really six months. You get paid poorly and our expected to use all your own tools and vehicle for work lugging ladders and power washers and whatnot and aren’t remimbursed for gas or mileage. They even make you advertise their business on your personal vehicle without taking into consideration how much it’s costing you when they have you working three different jobs in one day in three jobs 45 minutes apart from each other. Just run away or you might be putting away the owners Christmas decorations this year. Went union after this horrible job and never looking back. 

What is the best part of working at the company?
A lot of time without management

What is the most stressful part about working at the company?
No one was available in office to oversee areas that needed attention

What is the work environment and culture like at the company?
Highly male populated. Come with a tough skin & be ready to do many things not in the job description: mopping floors from leaks, emptying sink bucket & using a disgusting bathroom that you will have to maintain. Be sure to love warehouses as that is the location of the Bozrah office. 

What is a typical day like for you at the company?
Scheduling, rescheduling, processing new jobs, assigning to contractors that are skilled in the area & available, pick up mail, file, handle all calls, questions, disorderly contractors/clients, tracking, updating work board,  sales people & management.

The company in the Schenectady, New York area  is not properly managed and promises are not kept. You spend alot of your personal time and gas traveling to locations and most of the time you pick up paint. You will not be compensated and what you make hourly is not enough. At times you are not provided with the proper equipment for the job so be willing to use your own tool's and the employees hired are under skilled. At time's you are encouraged to water down paint so that the owner pockets money so he doesn't have to buy more for the customer.I have seen good painters not get treated properly so they leave the company. A majority of the time the customers are not happy and the owner never shows his face so the customers complain and you are stuck in the middle.

While working for CertaPro, I learned that the competition could do the same jobs for a lot less money. We sold on the premise that all of "our" painters are drug-tested and had full background checks...implying that other painters were untrustworthy. We would ignore certain leads if they were not located in affluent neighborhoods and pre-judge each job. This job had me doing appointments 10 hours per day, returning phone calls for 3 hours per day, and noting files for another 3 hours per day. commissions were only paid out after the job was completed. This led to a 3 month wait for commissions. Working 16 hours per day for 23k/yr was not worth the time and effort I put into the job.

I have worked with 2 different owners for the Gainesville, FL franchise, and both have been good people to work with. They take the work we do and leadership seriously, but otherwise it's pretty laid back and flexible. The compensation is good considering the industry and local job market, and the workplace culture encourages work-life balance and mutual respect. If you are a self starter and willing to think through you actions you are given a lot of latitude to get the job done which makes it a pretty good place to work. I think if you are looking for someone to tell you what to do, then you may struggle to keep up.  

Top Job Titles	Average Salary
Painter 57 salaries reported	$26.17 per hour
Residential sales 22 salaries reported	$82,250 per year
Office assistant 10 salaries reported	$22.80 per hour
Crew member 10 salaries reported	$27.00 per hour
Commercial sales executive 12 salaries reported	$91,625 per year

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