service manager

billing specialist

alarm technician

customer service representative

access control specialist

CertaSite LLC

If you’re considering a sales role here, especially as an Account Executive, ask every question you can think of during the interview. Leadership has mastered the art of selling a vision that, in reality, only applies to a small fraction of the sales team (about 2 out of 20 reps.) While every market is drastically different in terms of opportunity, potential, and historical data, every rep is held to the exact same standards and expectations. 

Management’s guidance is shallow at best. Get ready for repeated mantras like “just wake up earlier” or “stay positive” instead of true sales coaching or market insight. They talk about work life balance, but behind the scenes there is excessive micromanagement and strategy changes on a monthly basis (not an exaggeration). Most troubling, the company’s mission isn’t focused on long-term employee growth or customer success.. it’s about one thing: preparing for a sale to investors. This is openly discussed & preached internally. The constant refrain? “Keep grinding so we look good for an investor.”

Policies shift often, and when they do, communication is either vague or nonexistent. Be diligent: read and save every document you sign. You may find policies on PTO, expenses, or commissions changing after the fact (without warning or acknowledgment.) Use of PTO and reimbursement of expenses are treated as privileges, not benefits. You’ll often be left waiting for “approval” or told retroactively what will or won’t be honored.

Turnover, especially among sales reps, is alarmingly high. There’s a reason for this. I held my weight on the sales team in one of the toughest markets. In my 15-year career, this was hands down the most disappointing and disheartening professional experience I’ve had. You will be terminated for submitting a two week notice, so prepare accordingly. 

If you’re exploring this opportunity, do so with eyes wide open. Ask hard questions, demand clarity, and don’t be distracted by the shiny promises. 


From managers to corporate the whole regime is, under-certified, under trained, and overwhelmed. There is a serious lack of care for true knowledge about fire systems  upon the whole platform (fire alarm, sprinkler, suppression).  The company expects technicians to spoon feed deficiencies and “site surveys” to “account executives”   who price gouge customers  and take a hefty commission from the fruits your own knowledge and work provided them. Furthermore there is a lack of accountability up the command chain. Managers would much rather save their own face than be a leader and stand up. Instead they would rather stand around the shop, vape, go to job sites and joke around. Ultimately delaying progress. At the end of the day if you are a technician you can only do so much for your management  and corporate. Just for example they did not even look into the fact we needed to be individually licensed to operate in our states Illinois and Iowa. If a major fact like that is missed at your company and if you have any integrity about doing your job right you will only fight battles here with people who most likely will not have any certifications or experience in the field. Ultimately only so much can “fall through the cracks”. There have been deficiencies I have witnessed go for years unfixed because the “account executive” could not figure out copy and paste. If you do work here record keep and note take like no other. It will save you one day. Godspeed and good luck.

Certasite is an exceptional company that stands out due to its outstanding leadership and dedicated workforce. The true foundation of any great organization is its people, and exemplifies this with a team of compassionate, driven individuals who care not only about professional success but also about personal growth and well-being.

One of the company’s greatest strengths is the opportunity it provides for professional development. Employees are encouraged to pursue their goals and are given the tools and support to grow within the organization. Whether you're aiming to advance your career or sharpen your skills, this company fosters an environment where ambition and hard work are rewarded.

The company culture is built on integrity, adaptability, and self-motivation. If you take pride in doing the right thing, approaching challenges with a solutions-oriented mindset, and adapting to dynamic situations, CertaSite is the perfect fit. Employees have the chance to make a meaningful impact, contributing to both the company’s mission and their own personal achievements.

What is the best part of working at the company?
I can make my own schedule and due to low customer base slow at the end of month 

What is the most stressful part about working at the company?
Lack of support as well as scheduling issues. Sales management lack of communication, false promises. If you're in the click, you're great. Operations manager will even help out his click with cash out of pocket.But if you're not in the click, and your worker just wants to get something done.Good luck

What is the work environment and culture like at the company?
Very clicky and toxic they have their friends that work for them. They're set for life, but if you're not in the friend group.
Then, it's very toxic for you, and no one will have your back.Even if you're a hundred and ten percent correct.And they know it, they protect their click

The leadership is purely motivated by financial gain. The company lacks a moral compass. They are the epitome of greed. Employees are overworked and under appreciated.

This company preaches they care about people and family. They do not. They do not provide training or support. They ask each employee to take on more than they can handle. Without support it is close to impossible without running ragged. They do not care one bit.

The management team has no clue what they are doing. Most of them are former techs with little to no leadership experience. The corporate office pushes half working processes to their employees and expect them to make them work. They do not care about anything other than how much money they can make in a month for as little cost as possible. Most new hires have little to no experience, you train them then they lay you off.

There are too many issues to really get into too much detail, the one fundamental problem that is causing a bunch of other problems is that management and corporate just have completely unrealistic understanding of the work that gets done and what it takes to get things fully complete and for techs to be able to go out every day with everything that they need. Responsibilities have accrued immensely and they refuse to give anyone a raise just off of loyalty or merit, it is ONLY if you go through this bizarre internal quiz program which isn't even a certification program anyways it is just some weird thrown together series of powerpoints and tests.

You get a van I guess which is by far the best part of the job but it's small penance for the really disorganized infrastructure and clueless management.

CertaSite maintains a corporate office in Indianapolis, IN, with multiple branch offices across the Midwest, and they are full of great personalities and hard workers.  Their main concern is to be a fire and life safety company that provides meaningful impact to as many lives as possible.  This naturally includes their customer base, but also their employees. As long as you are not a person who feels everything should just fall at your feet,  if you put in the time and effort, you should succeed! This is NOT a family-owned business, but it has a family-owned atmosphere of commitment and loyalty. The employees are what makes this company stand out, followed by good pay, benefits and flexibility providing  a great balance for work and life.       

Awful corporate structure,  will back track on pto,  they expect you to give everything up for them with little consideration for work/life  balance.  Worst run corporate company I have worked for to date.  Corporate culture is abysmal at best, and toxic most days.  Corporate will gaslight employees saying they aren’t team members when you’ve worked your but off for them and work tons of overtime.  All they care about are the corporate numbers  period.  Branch managers no longer want to work there because of miserable corporate management.  

The techs I worked with there are great,  but other than that you are just a number to them.  

Co-workers are great to work with. Other than that the company sucks. The  management team has no clue what they are doing. Most of them are former techs with little to no leadership experience. The corporate office pushes half working processes to their employees and expect them to make them work. They do not care about anything other than how much money they can make in a month for as little cost as possible. They will keep hiring people even though they do not have enough work for the people that they already have. Most new hires have little to no experience, you train them then they lay you off. 

I did not have a good experience The workload is not there and the management is not there they will not have your back in situations when you need it You're there to just make them more money and go home The bonuses are fantastic for the licenses the level up program is cool but in the end you will not have good management and you will be in the office a lot of the time some of the other technicians there lack the training that they should be providing but some of the technicians are there that are fantastic they will train you and they will guide you to be a better technician yourself I personally did not have a good experience at all but this is just my view of things

Top Job Titles	Average Salary
Service manager 5 salaries reported	$65,000 per year
Billing specialist 4 salaries reported	$22.50 per hour
Alarm technician 2 salaries reported	$34.00 per hour
Customer service representative 2 salaries reported	$22.50 per hour
Access control specialist 2 salaries reported	$24.50 per hour

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