production worker

shipping and receiving clerk

material handler

cleaner

customer service representative

Certified Collectibles Group

The typical day is filled with repetitive tasks for those on the production floor handling trading/sports cards. From verifiers/receivers, graders, to encapsulators and quality control it is all very repetitive although if you enjoy cards it makes it less monotonous. You learn a lot about trading cards but that skill is not very transferable. 

There are a lot of good people working in TCG (Trading Card department). Yet, it is unfortunate because if you get into a new position within the company they will not compensate you for it until you have been in the role for 2-6 months and they don't even provide back pay during the time you were doing the more complicated task with more responsibility. Many people complain about the low pay and continued increase of quota and responsibility. 

It is difficult to imagine how CCG got voted the best workplace by a newspaper when they underpay so many employees. While they try their best to treat employees well (some departments are better than others) being underpaid while being told that you as an employee are "so valuable, the lifeblood of the company, what is creating our increased profits, etc" does not bode well for employee satisfaction. 

Be wary of any opportunity because you will be taken advantage of until they see fit to pay you. Their pay typically is based on tenure, the role, and the value you bring to a role. It is hard to get them to agree to anything on base salary (or even tell you the amount) and they will string you along for the ride. Meaning there is no pay transparency even after you accept a position and are working it for a while. My experience with this is unfortunately not unique. 

My coworkers are great at this company and that is whats most enjoyable. The hardest part is doing a good job while being underpaid and told that you are so valuable. 

Also, for those looking at joining you get no vacation time and sick time for a year. Just 4 hours a month of flex time you can only use in 2 or 4 hour increments. Unless of course, you are in upper management. There is an obvious bias towards thinking that management are the ones who provide the value and should be compensated appropriately while all lower-level workers are there to be taken advantage of for the higher profitability of the company.

Hopefully, things change come 2023. But, be wary if looking to get on with this company. Especially if you want to be fairly compensated and want to have sick/vacation time.

What stands out about this company is how unaware leadership seems to be of the culture they’re creating. After a hurricane, I was one of the few who came to work the next day. Instead of appreciation, I was reprimanded for clocking out 10 minutes late while cleaning my desk. That moment summed it up: recognition and common sense aren’t priorities here.

Management’s approach to “collaboration” is just as skewed. Select employees are hovered over all day, pulled into constant desk-side chats and private mini-meetings, while the rest of the team is expected to quietly churn out quotas with only two short breaks and a lunch. True collaboration should be structured, on the clock, and open to everyone, not just a handful of favorites. Ironically, there’s even a portal where ideas can be submitted productively, but it rarely gets used. Instead, leadership leans on a few chosen employees for answers, which only highlights a bigger issue: they don’t seem to have the expertise or confidence to lead on their own.

To make things more telling, senior managers once asked staff to create training materials off the clock. It’s an odd dynamic, leaders spending hours in desk-side chats, while the people doing the work are expected to meet strict productivity quotas. It’s less about leadership and more about favoritism, and it leaves the impression that managers would rather hover and gather ideas from others than take initiative themselves.

This place could genuinely thrive if leadership focused on fairness, consistency, and recognition instead of cliques and off-the-clock favors. The irony is, the solutions are obvious,  but the people in charge are too busy chatting at desks to notice.



I really didn't have a good experience with this company. Management is great and very supportive, especially if you're struggling, but they play favorites. I went through training with two guys (I'm a woman) and guess who got to do the much less stressful and draining email customer service? It sure wasn't me.

Be prepared to deal with people who are extremely anxious about receiving their submissions back. Thy often are upset that we didn't get it back to them in what they considered a reasonable of time, ever mind that all turnaround times are clearly posted on the website. If you're into comics or trading and sports cards, be prepared to have 90 percent of your calls be from coin collectors. If that isn't your thing, you won't find this job very fulfilling.

The worst thing is that upper management laid off a ton of comics graders, and we were always severely behind on processing submissions.  Also, there are usually only 8-10 people on phones at any given time, never mind how many calls are waiting. We were told that people who did emails would receive calls if  the queue exceeded a certain volume. This never happened to my knowledge, so we would be overwhelmed by up to 800 calls in a day at times. Anyone they hired while I was still there somehow never ended up on the phones.

They fired me for not picking up on the systems fast enough--I told them during training I was just getting over covid, and later, I was still experiencing brain fog--five days before we were due to get bonuses. What timing!

I wouldn't bother unless you desperately need the money. Use it as a stepping stone, not a forever home.



I worked diligently for two years in the comics department, consistently meeting and exceeding daily productivity targets. I was thorough, accurate, and proactive in solving customer order discrepancies, but my hard work was never recognized or rewarded. Promotions were based on favoritism, family connections, or being part of certain cliques, not merit.

Supervisors often played favorites, gave unfair advantages to select employees, and dismissed suggestions for improving workflow. Management culture was unprofessional, hostile at times, and lacked transparency. Training resources were minimal, and leadership frequently changed direction without providing clear guidance.

Despite maintaining a positive and professional attitude, I experienced a cold and unsupportive environment. Pay was low for the workload, and layoffs happen frequently, creating instability. This is not a place for long-term career growth.

Unless you want short-term work in a fast-paced setting with little recognition, I wouldn’t recommend this company.

This company is a mess. Management has no idea what they’re doing and doesn’t care about the people doing the work. You’ll be pushed to work 70–80 hours a week like it’s normal — but don’t expect to be paid fairly for it. They pretend everything is fine while the place is falling apart. 

They don't listen to employees but instead, pretend everything’s perfect. They normalize extreme workloads and don't show any basic respect for people’s time and health. This place will keep driving good talent away.

Don’t waste your time here. You’ll either burn out or get laid off — or both.

A typical workday for me was to finalize between 3000-8000 coins a day making sure the integrity of the holder and seal is good, information is correct, and the coin is set correctly in the holder. I learner a lot about office politics and dealing with a wide array of personalities. I learned a lot about the similarities and differences of coins as well as real and fake coins or altered coins. The workplace culture changed a lot there for the better though some groups are much slower to change than others. I think the hardest part of my job was learning when to put my personal needs ahead of the company's needs as i had a very strong work ethic to please at the sacrifice of my own needs for a healthy balance. The most enjoyable part of my job was the relationships I made while there. The connections were helpful not only personally but also work wise in accessing the best way to approach situations.

I've been working here for a year. When Covid hit, the company was quick to react. We actually got very busy because of the pandemic. I think the company handled the pandemic very well.
There are always opportunities for overtime in my department, but it is never required. Since working here, I've received two bonuses (one for the holidays, and a small one for the hard work during the pandemic).
I have a great boss. My job expectations are clear, and I have learned a great deal about collectables since working for this company. I love working with comics all day. It feels good to be a part of this team.
You earn benefits after 30 days of employment, and you earn vacation time and sick pay after one year. After 30 days, you also start earning "flex" time (a stepping stone to sick pay and vacation time).

I worked for CGC-Trading cards and CSG as the Quality Control Lead for nearly a year, and as a receiver, verifier, and grader prior to that.

In my time there I was tossed from position to position (obviously), skipped over for promotion (more than once), asked to do increasing amounts of ever more complex work with no additional compensation, and was unceremoniously let go because I was unhappy...

Well, no kidding I was unhappy. The place is a cluster (and I'm not the only person to describe it as such). There is no logical system or organization, everything is a mess 100% of the time, and when you try to make things better, you're dismissed or ignored (even at the management level)

Please don't make the mistake of working for these people; it's a fast track to nowhere and if you were considering submitting cards, I'd recommend you try your luck at PSA or Becket instead.

I worked in nearly every aspect of both CCS and CGC except for  grading. I was in early every day and stayed late most of the time either finishing someone else's work, or trying to catch up either company to normal production standards. Pay was only good when there was overtime available, or you got to travel. The HR managers daughter, the head of security's daughter, and a few others got to become a clique which completely ruined the environment in the room. I was fired (first and only time ever in nearly 25 years of working history) for being late 4 times in 6 months. What the company was unaware of was I had been working another party time job in edition to working 60 hours a week sometimes per week and traveling. When I left I was treated like a leper. 

I thought it was going to be great working for a collectables company and working with things I love and am knowledgeable about, but I was wrong. People being let go and fired daily for little reason or no reason. Treat their employees unfairly if you're not in with the head of the company you get thrown around and have no input despite your knowledge. And no recognition whatsoever for doing extra work or doing multiple positions just told your still not hitting numbers. Also pay for positions is all over the place if you are friends with the high ups, you can make double than others in the same position with same experience.

Top Job Titles	Average Salary
Production worker 36 salaries reported	$16.52 per hour
Shipping and receiving clerk 13 salaries reported	$16.14 per hour
Material handler 10 salaries reported	$17.09 per hour
Cleaner 9 salaries reported	$16.09 per hour
Customer service representative 4 salaries reported	$17.25 per hour

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