staff accountant

desktop support technician

accounting assistant

Certisurv

Stay away....do not give up your job for this company.  They don't care about you, although they have these teams meetings to make you think you are part of the company. Teams is used to communicate. If you don't know how to use teams or if you don't get notifications from teams you will be terminated. They will terminate you for the slightest problem. They won't give you a warning. One mistake from their perspective and you are gone. Even the most experienced surveyor, they will find fault and discredit your hard work. Your work is criticized.  They give you their way to write. E.g. - If you write the dates in 6 digits instead of 8 digits, you will be counseled. After a complaint, you can spend up to 3 additional days to write it their way and attach any required documents. You must be computer proficient. Most older surveyors I know are not. Things are lost when they are uploaded into their teams channels. They will try to blame you!

It is great to travel. However you must charge everything and then they will pay for it. They don't care how long it takes you to get to your destination for work. Some sites, you are so remote in a small town with one or two restaurants to go to for the whole week.  Remember you are goin to remote areas, states can't find surveyors to go to. 

If you are doing complaints- you have no support.  As a nurse, you may have non nurses as team leaders.  All the team leaders and other team members, I worked with were wonderful. They were friendly and very supportive. 

If they were to improve their management and provided guidance to especially complaint surveyors- new employees would have less problems.

 Your work is criticized many days after you leave a facility and are contacted via Microsoft teams ( if it works) instead of receiving a simple phone call. 


I took months before deciding to write this review, and it is with complete honesty about my own experience. Some people love this company, and the CEO seems like a very decent person. Please approach this company cautiously, and do not leave a good job to work for Certisurv. You may be successful where you are and not succeed with Certisurv. The bottom line is that their expectations are not clearly communicated, and they will fire you without warning f you don't meet their expectations

I brought significant experience to this role and was confident in my abilities.  However, I found the training and support provided to be insufficient for success in this position.  While management believed that adequate training was in place, the reality was different, and I was left to navigate much of the work independently.

The company has a very specific way of doing things, but those expectations are not clearly communicated. Instead of providing guidance, they often let people struggle silently and then terminate them for not meeting unclear standards. Feedback was minimal and often vague, making it difficult to understand what needed to change.

There is significant turnover due to firings. The explanation for firing  is that people refuse to do things the Certisurv way.  I personally went the extra mile to ensure I was meeting the company's expectations and asked for "real time" guidance for what I was doing wrong. Specific explanations were never given.

For anyone considering this company, I recommend asking detailed questions about the training process,  communication practices, and employee retention to ensure you will be set up for success.

If you want to work for this company, be sure to have a good personal therapist on board to help you deal with the unnecessary stress that they put on their workers. CertiSurv does not accept the fact that surveyors are already stressed in the type of work that we do. We have to go in facilities and deal with all sorts of attitudes, bad situations, deficient practices, etc. and have to be the voice of understanding, reasoning and professionalism all while being belittled by our own internal QA department and the overall COO. It's very stressful to travel across country, leave your family for weeks on end, come back home, and then be belittled/harassed by constant messaging from a team that NEVER leaves their desks and has limited survey experience. We are former team leads, department leads, master degrees, nurses, with EONS of experience. I personally was told once that I 'needed improvement' from someone who never even had patient bedside experience! They create numerous forms and constantly change their internal procedures. None of these are government regulated or required. Just tons of stress. I get more anxiety reporting back to the internal team than I do dealing with the external facility, which makes no sense.
If you leave your state job for this company, be sure to understand that they are super stressed and do not respect time off/working hours. Also get ready to have your work chopped and torn apart because it's not 'acceptable per QA'. Even if your work is done according to federal regs.

First off you better have a couple thousand dollars in your bank account before you even think about working for this company, because you pay for ALL of your travel. Airfare, hotel, rental car, meals, travel expenses are all paid by you and then you have to wait until your pay day to get reimbursed but before that pay day you might go out to another survey where you will have to pay for all your travel again, all adding up to a few thousand dollars out of pocket until you are reimbursed.

Another thing about this company is that before you start, you have to give them your time (UNPAID) time with IT, with the trainer etc. This adds up to a few hours that they do not pay you for.

This company pays you a flat rate for each survey. This includes you traveling/flying to a different state which can be an entire day of travel, it includes your time on site conducting the survey, which can be long hours without a lunch break, you eat and work in the facility. Then your travel time back home, then you're writing. When you take all those hours that you put into 1 survey and do the math, you realize you are getting paid very little for all the work you do. To add to this, they sometimes want you to continue working through the weekend with no extra pay because of the flat rate they pay for the survey. 

This company is making millions of dollars and choses to pay the people who are doing to hard work a flat rate instead of hourly, when you divide the hours, you put into the survey and the flat rate they are paying you, you are better off finding an employer that values your time, experience and dedication.

The work is hard. There is no question about that.  But all of management, the supervisors, the rest of the surveyors make this one of the best companies I have ever worked for.  Like ANY job the initial transition into Certisurv can be confusing and overwhelming but the guidance and support from everyone makes it possible to get through the first few months.  But you have to reach out for help and accept that there are things you will have to change which, as I mentioned, is at every new job you take.  Literally every new job. But if you are resistive to change, guidance, constructive criticism this will be a rough road.   Not one company does one thing the same as another. Every single one has their own take on the work and expectations even if it is the exact same work. 

Surveyors do pay all their travel up front but there is very little turn around time to get the money reimbursed and you have complete control over your travel. No waiting on other coworkers in airports, no staying a super sketchy hotels because that is what corporate booked, and complete control of your flights or mod of travel.  Certisurv is also understanding about the strain the cost of travel can be and is willing to work with people if needed.  

I have 100% control over my work/life balance.   

I love this company and would highly recommend it to anyone in this line of work.  

CertiSurv is the best company that I have ever worked for. From the leaders to the survey support team, surveyors, IT, and QA reviewers, everyone is respectful, honest, kind, and passionate about what they do. They work hard to ensure the culture is positive, and lacks the toxicity often seen at other companies. The leaders and supervisors are supportive and will listen to any concerns, and act on it. One of the ways that staffs' hard work is acknowledge is through "kudos." This is a round up of positive comments received from co-workers or from the facility's feedback of the survey process that are posted for the entire company to see. This sort of praise makes you feel valued and appreciated.

Full time surveyors are only asked to be in the field for about 2 weeks a month, and you can pick your own schedule. The other 2 weeks can be down time for family, hobbies, personal travel, etc. It would be hard to find that kind of flexibility at another job. The flexibility is one of the perks loved the most.

Income is scalable. More surveys = more pay. Being able to work additional surveys for extra income is very helpful when saving for vacations or when life hits you hard.

Surveyors do pay for most travel costs up front, then are reimbursed very promptly. This is disclosed during the interview.




What is the best part of working at the company?
The people are exceptionally professional! You can make your own schedule, working as little or as much as you would like! It is a company of excellence!  

What is the most stressful part about working at the company?
Arranging flights and accommodations for each location. 

What is the work environment and culture like at the company?
One of respect and cohesiveness! Everyone works together for the greater good. 

What is a typical day like for you at the company?
Arriving at a facility with the team between 8-8:30 every morning and then doing a daily debrief with the team between 4:00-4:30.

This is the most supportive company I've ever worked for. The owner and director are respectful, appreciative, and kind. If you have a problem or concern, they address it. They are always open to questions, suggestions, and ideas. They make it their goal to create a positive, respectful culture where people actually WANT to come to work. Compared to the weekly grind of working for a state survey agency, the work-life balance here is a dream. They also have a great benefits package for full-time employees.

I feel like I can live my life the way I want working here! Excellent day to day experience. If I'm having a bad week, work is always the best part of it to lift me up. The culture here is supportive and kind. It's incredibly rewarding to see folks come from the toxic environments in their previous positions and do what the love with more flexibility and better pay. I've only been here a few months, but it's been fantastic so far and I can't wait to see where this company goes!

What is the best part of working at the company?
Nothing.  This is a horrible place to work.

What is the most stressful part about working at the company?
Poor management, yreat new employees badly, terminate just because they don't like you.

What is the work environment and culture like at the company?
Just like being in high school, very clichey, rude management, disregard you as a professional. 

What is a typical day like for you at the company?
Stressful, very stressful. Management likes to put lots of pressure on you. Nasty, just rude and belittling.

Top Job Titles	Average Salary
Staff accountant 1 salary reported	$50,500 per year
Desktop support technician 1 salary reported	$39,000 per year
Accounting assistant 1 salary reported	$39,500 per year

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