nurse

technician

registered nurse

director of clinical services

dietitian

Certus Healthcare Management

Management is Very unorganized and unprofessional, you can't contact HR and if you do, good luck getting any help. They don't resolve issues and they ignore you. If you talk about the problems to them too much they fire you. They won't see if anyone will come in and help you unless you tell them you're not doing an entire hall yourself (25+patients). If you're lgbtq+ please avoid this place, your mental health isn't worth it. In my orientation we had 12 people. All of them quit because they over hire, lie about what schedule you will have, and hope the others will stay and fight for the hours that are left over. I was the last one and even after waiting someone swooped in with more seniority than me was able to take it even though that's what I was promised upon hiring. They also change the door codes too often so no matter how many times you write them down when you come back they're all different. Union never reached out to me but they reached in my check to get them dues. VERY high turn over rates.

Customer service and quality care to patients/ residents is always good working at a company. Hours could get long if the overtime is available and most people do genuinely care. The staff and residents try to make a fun and happy workplace considering healthcare tends to get hectic and sometimes learning and organizing the needs of residents and staff the job could take a moment. Everyone tends to try to do their best to learn and accomodated appropriately. Staff tries to stay energetic and keep a positive attitude when handling any obstacle or solving any problems that  could arise. They also care about the staff and residents to keep hopefully a happy, peaceful, productive work and living area . 

I have had a great experience with this company. You are more than just a body, here everyone is greeted by name, and you always feel welcomed. 
It is a facility where growth is possible, and they try to adapt to your learning skill. There are perks that include yearly reviews, birthday cards and monthly giveaways for coming to work, bonuses for doing extra and a boss that cares about their employees. They have even brought in a company to give staff massages periodically.
There are days where you are too busy to think but that comes with the territory of working in an industry where you take care of people. There can be good days and bad days like every job but for the overall job I never dread coming to work. If you enjoy helping individuals and enriching their lives it is an easy homelike setting.

I was an agency stna and placed into this facility which turned out to be an absolute nightmare. Severely short-staffed, yet the DON thought nothing about taking vacation instead of rolling up her sleeves and getting in the "trenches" to help out her staff. The workplace culture is demoralizing and defeatist. The nurses do very little to nothing to assist the STNAs. The aides were encouraged to operate hoyer lifts single-handedly. Dinner time was absolute chaos as the dinner trays did not match up with the rooms they were supposed to go to.  The hardest part of the job there was in not giving the care these residents needed. The most enjoyable part of the job was my last day of employment there. Contract or no, I was never going back. 

Terrible company to work for management and corporate level employees are a joke  they pick and choose favorites if you have a voice and speak up about issues you might as well expect them to find reasons to get rid of you, in a matter of months there was a suicide and a fire at the facility no measures were taken to prevent further incidents residents still smoking in rooms keeping lighters and other flammables in rooms, administrator is more concerned about aesthics than the safety of her residents or employees and lacks basic nursing skills will not help on the floor if needed most of management is two faced and will look out for the best interest of themselves and not the facility severely understaffed and many residents are inappropriate for an assisted living facility needing skilled care. Overall not a good environment to work in.

Management is supportive and respond timely. They are informative and care about your growth in the position. The company likes to promote within so there are opportunities to move up. The facility is very clean, the dietary departments food is amazing! The management inside the facility work as a team and make sure employees and residents at the top of the importance list. The company cares about the happiness of the staff and gives the facility generous resources to recognize the staff. The facility management work really hard on recognizing employees by providing lunch's, sweet treats, awards, etc..on a weekly basis to show appreciation of all the hard work everyone does in the facility. Overall it is a really great place to work, I enjoy coming to work everyday. 

The main problem with this company is lack of communication, cliques within management, unrealistic expectations, unprofessional corporate management, and inability to properly manage staffing shortages. There tends to be several meetings that get in the way of being able to do your actual job. With staffing issues and members of staff and management leaving, you also end up taking on the responsibilities of other people’s jobs as well. Despite there being more on your plate than anyone could handle, you receive constant pressure from corporate to be more productive. They’ll schedule more meetings just to scold you about it, which is counterproductive. 

I do not recommend this company or any of their facilities at all. Poor management with a corporate team that does not care if management lacks the competency levels to be even be apart of management. They are beyond disrespectful towards ALL staff. Not just nursing, but housekeeping, activities, dietary..etc. Not to mention the turnover of employees is astronomical. They run through DON/ADON’s and administrators like they are candy. Who would want to work at a facility where they have at minimum 3 different Administrators or 4 different DON/ADON’s in the span of 6-8 months??? Nobody. I loved working there but had to leave due to poor management. Save yourself and work somewhere else. 

Your opinion or ideas do not matter. The company is not open to new ideas of how things could be improved,Corporate is mean and rude and unprofessional and talk bad about each other always. Very clicky and political. They only ever treat their “friends” with in the company well and everyone else extremely poor. Despite these “friends” not having the knowledge to actually do the job. The level of unprofessionalism is astounding. Unrealistic expectations and no care of your personal family life. They expect you to work non stop at work and from home to the point where you’re pretty much working for free. 

What is the best part of working at the company?
The residents become quite special to your day

What is the most stressful part about working at the company?
The administrators and all heads of the community are either missing or out of touch. Very disfunctional 

What is the work environment and culture like at the company?
Disfunctional, disgruntled, not a team oriented competent staff

What is a typical day like for you at the company?
Extremely stressful. Disorganized staff . Patient needs are not met by nurses and aides. Makes them constantly upset

Top Job Titles	Average Salary
Nurse 3 salaries reported	$31.75 per hour
Technician 2 salaries reported	$18.00 per hour
Registered nurse 1 salary reported	$34.25 per hour
Director of clinical services 2 salaries reported	$127,500 per year
Dietitian 2 salaries reported	$61,000 per year

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