barista

shift leader

prep cook

store manager

general manager

Cha Cha Matcha

The actual work itself is pretty enjoyable. Prepping is cool, you can listen to music and bang it out. What makes this job difficult is corporate and management. Expectations are never open and clear, the rules change almost hourly it feels, and communication is bordering on nonexistent. I would regularly find out my manager was telling baristas the issues they had with me, but they never told me directly.

I asked for tools, for ingredients to be ordered to make prep possible on the most basic level, and I asked for support generally. I was always told “I’ll get in contact with [corporate people] about this” or “we will meet about this later” and things never happened. 

Like other reviews have said, there’s an “in” crowd. If you’re out, good luck. The turnover rate is insane. When I started, only person, whether it be in cafe/commissary/corporate, had been there longer than a year, and by the time I left, that was still true. In fact, most people who had started after me were already gone by the time I left. 

Also of note: men who had my job were paid higher than me, even with comparable or less experience. 

Cha cha is as ironically all about looks and aesthetic. Theyd rather have a false sense of a healthy work environment than actually have one. 
The way employees are treated is disposable and accountability is taken with those who are not management's favorites. 

The company doesn't make much money and it is always thrown in our face. 
Raises happen rarely and everyone is doing more than their job description. 
Bad employees won't get fired because of lack of proof although a written statement and multiple witnesses doesn't count as proof? 

The only perks were the free Matchas, Toast and Baked goods. 

Management is always the downfall of a company. The reason many people leave is because of the lack of training given to Management and employees. 

Don’t waste your time working here. I only worked in one location so I can’t speak for all the locations but I didn’t enjoy working here. Not tipped a lot. Had no problems with upper management as I was just a barista and didn’t speak with them often nor am I in New York so I didn’t interact with them much. Manager/ staff were often late and I would be working by myself during my first week which was stressful and I would be having to stay later because I was by myself and it interfered with my second job. Manager often spoke to me as if I was a child and if I didn’t understand anything which was bizarre but I assume it’s because she’s just young and didn’t mean to come across that way..? Overall go somewhere else you can find better. 

Management will bully employees even when they are helping customers. Fellow employees engage in an unmistakable form of drama. I had worked for just a week (mostly without speaking to people), and somehow, I was already involved in years of gossip. I was hired in a management role but did not find out till I arrived on my first day. I have checked every piece of information on the job, and none mentioned it was a management role.  They have no training system and will expect you to understand the whole menu in just one day. Truly a horrible and unexpectedly lousy workplace. Do not work here. 

I started as a shift lead and grew into the general manager role, and throughout that journey I’ve felt truly supported. A huge part of that is our leadership. Our area manager comes from a real coffee background, so she understands bar flow and what it takes to run a busy café, rather than leading like a distant corporate figurehead. Her hands-on experience makes all the difference.

I’m also incredibly grateful for my team. They’re supportive, empathetic, and always open to input. They uplift one another, listen, and create a kind, positive environment every day. It’s a community I’m proud to grow with and lead!

Working at Cha Cha was an experience. In my opinion $12.50 for the work we had to do/what was expected of us is not nearly enough. The management (specifically the one “in charge”) is unprofessional and gives certain employees preferential treatment. I really only stayed for the short while I was there because I liked the coworkers at the store I was at. The overall work environment is pretty bad, it says a lot when not one employee likes the manager. 

Management is never satisfied with your work and expect picture perfect results. Fired  during training period for poor hospitality despite smiles and engagement with customers. Management gives no warning or room for improvement. Instructions were super vague and no explanations on how to make drinks. Expected to get drinks within a few shifts. There was no reason to be excited to come to work and management constantly behind you made it an anxious place to work at. 

An incredibly disorganized business making drastic changes to stay afloat. Instead of fixing management and facilities issues, focusing on changing over staff so that they can pretend certain problems don't exist!

Working at Cha Cha Matcha has been an amazing experience so far. I’ve learned an incredible amount about matcha and hospitality. The team members at Cha Cha are warm and supportive. They build each other up and celebrate every individuals wins. I’ve loved every day! 

Tons of creative folks in leadership!
A small scrappy team but lots of heart and communication. The work itself in the cafe is pretty straightforward but not boring. A fun place to work for a day job and also if you want to grow! 

Top Job Titles	Average Salary
Barista 13 salaries reported	$17.79 per hour
Shift leader 4 salaries reported	$23.75 per hour
Prep cook 1 salary reported	$23.00 per hour
Store manager 4 salaries reported	$23.00 per hour
General manager 1 salary reported	$80,000 per year

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