warehouse associate

software engineer

retail sales associate

warehouse associate ii

customer support representative

Chamberlain Group

Chamberlain has a culture where incompetence is nurtured in a Technical Support environment. Management doesn't understand that customer satisfaction in a Technical Support environment is directly linked to product competence. 

At Chamberlain, technically proficient and knowledgeable staff are fired all the time for very minor offenses. Incompetent employees are retained even after causing thousands of dollars of man-hours for Chamberlain's professional customers. 

Meeting absurd call center metrics is highly valued over actually fixing customer issues. Management has priorities all over the place and they change quarterly. 

Just be warned, it will be easy to be a novice at your position at Chamberlain. But once you are a highly efficient machine, resolving call after call, you will be highly frustrated when you see incompetent coworkers and managers coddled.

Bought and and like every other it’s starting to crumble. Bad sloppy product released past years and now we’re overworked and underpaid to fix and support. If you’re a push over it’s a great work environment. 

Great benefits, a lot of time off, and pay is okay just expect nothing more than 3% raise at yearly review. Outsource people so expect a new person to make more than you since they’re desperate to fill positions at times.

 Nice clean building in horrible location with crackheads living in desert next door. Management is do ask questions later. 

They blame pandemic for “change” but it’s been over. Blame workers for not adapting to change but unfortunately the company is not able to adapt to change or the market for years now. 

Management is lazy and sneaky. Management jumps ship half the time so new position open up really quick but your job become your life or you go down defending your name. 

My immediate supervisor was horrible.  She pretended to know what she was doing.  One of those "fake it till you make it" mentalities.  Not a good mentality anywhere.  I worked there in spring of 2019, hope she's not there anymore.  
The company allowed those 2016 'red caps' to be prominently displayed by several employees.  Politics, in my opinion, do not belong in the work place.  Also the place had an unbearably annoying smell of perfume which both males and females wore profusely.  Much suppressed gagging by me.
On a good side?  I guess good.  Almost everyday Chamberlain provided donuts and pizza.  Not good for health but surely tasty and very hard to resist.  And, important point--pay is good.
Conclusion for me--terrible culture , junk food given, horrible smell, gross politics, good pay.

What is the best part of working at the company?
The best part of working for this company was my last day.  The product is horrible.  Back to back calls everyday from people with brand new openers with defective circuit boards and other miscellaneous parts that they need to repair their garage door openers.  I would never purchase their products. 

What is the most stressful part about working at the company?
back to back calls all day from angry customers. 

What is the work environment and culture like at the company?
The work environment was nice but clickish.

What is a typical day like for you at the company?
Back to back calls all day directing customers how to repair their garage door openers.

Working for Chamberlain for the last past 17 years has shaped my work skills and ability to work with all levels of individuals from the assembly line in products, engineers, managers, customer services, directors and VPs. Communications and team works play a great deal in meeting dead lines and achieving goals. The hardest part of my job was meeting every departments' expectations, so in order to do my job well I had to prioritized what is important the company's goals and direction.  I enjoyed the completions of projects and products that are purchased by customers which I was a part of the processes. It is gratifying and rewarding.

A company that strives for excellence and growth. During my time as a member of their logistics team, I witnessed a great drive from top management to incorporate innovative and dynamic technologies to processes. Also, growing project management leaders, encouraging process improvement workplace philosophies, promoting safety practices, and most importantly funding safety based projects throughout their logistics network.
I learned so much from this experience and, I would recommend this company to anyone looking for a great team and company culture.

Provide technical support to customer and dealer, order processing, emails in English and Spanish, inspected faulty and defective equipment. Also was in charge of a little department. 
I learned how to work on electrical equipment how to provide detailed information to customers. 
Management was great very knowledgable and helpful. The work environment was good. The hardest part of the job communicating what they wanted from employees. Most enjoyable was hearing customers thank you and appreciation when you would helped them resolved your problem.

I loved this place, it was technical support which is super fun, figuring out issues and how happy the customers get when you do. Advancement opportunities are definitely there and the turnover rate is pretty low, so you become friends with everyone for years, it was like a family vibe. If you're thinking about applying, do it. Its a call center but working there didn't really "feel" like other call centers I worked for. They really want you to succeed and will always help you get where you want to go. The supervisors are like your own personal cheerleader. The CEO rocks as well.

It is a call center job supporting garage door openers. If you like technical systems, and working with connected products, you'll enjoy this job. But, since they are closed on Sundays, you'll likely have split days off. They WILL NOT work with college school schedules, do "custom schedules," and are inflexible on scheduling needs. If you have problems or issues with leadership, you're screwed. Just get another job.

I worked in tech support as the department grew from medium to large. They began preaching about customer satisfaction as they systematically stripped down benefits and relegated people to numbers. It was a good workplace that became hostile. Shortly before I left there, one senior manager literally told a group in a meeting that if they didn't like the benefits cuts, they were free to look for employment somewhere else. Too bad their great product is backed by poor support due to cost cutting and belittled employees.

Top Job Titles	Average Salary
Warehouse associate 25 salaries reported	$20.36 per hour
Software engineer 3 salaries reported	$89,167 per year
Retail sales associate 1 salary reported	$127,588 per year
Warehouse associate ii 2 salaries reported	$20.00 per hour
Customer support representative 10 salaries reported	$17.15 per hour

Working at Chamberlain Group: Company Overview and Reviews

Chamberlain Group

Chamberlain Group Ratings

Popular jobs at Chamberlain Group

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected