faculty

clinical instructor

education specialist

professor

associate dean

Chamberlain University

A typical day at work would be really hectic. You will not have time to complete all your daily tasks as planned. The company has just grown so much that all they care about now is just quantity and not quality.You will be seeing prospective students from admissions for a pre-enrollment appointment. That takes two hours to complete for each student and you see 4 a day. It takes half an hour to prep the financial aid worksheet, look into their NSLDS (National Student Loan Data System), create the student's curriculum plan based on their transfer credits, and gather other information such as academic calendars and tuition sheet showing charges. It then takes one hour for delivery of all that information. Lastly, you will need to input your interaction with the student into the Oracle RightNow system which is a pain. You must be as detailed as possible or they will chew you out. According to them this is to save you in case the student comes back and says I never said this or that and you have proof. Written communications and recordings are the most confusing and most misunderstood form of communication and I don't know why in the world an organization would have that as proof. It doesn't show any feelings of the person at the time or there's not emotion in their. This is their way of micromanaging you. They can run these reports to show if you are doing your work. So let's do the math on this. If there's 4 appointments per day and each appointment lasts for 2 hours that would be a total of 8 hours already. We are not done yet. With those four appointments you still have your own alpha cluster of students that you must manage and maintain. That alpha cluster consists of 160 students. You have voicemails coming from these students that you're suppose to return within 48 hours, emails through the RightNow system that you have to return within 48 hours, and you have students waiting for you in the lobby and setting up appointments to see you. All the RightNow emails count against how much of a raise you get. The faster your response, the quality of the response, and the more you respond to determines how much your raises will be. Every month your supervisor will observe you pulling random samples on these responses to ensure quality response is being provided. They also pull your completed or closed incidents daily to see how many you're doing and if you're doing them on time. Your 8 hours is up already after your pre-enrollment appointments, but you have to return phone calls, emails, see students who are waiting for you. There's not enough time for everything else, but it is still required by management! How will you get a raise or advance if you don't complete those RightNow tickets? You can't and you won't. Other advisors and I have stayed an hour to two hours past our shifts every other day if not every day of a week to catch up. You cannot get overtime because management doesn't budget enough for it. Over-time is only for open house events on Saturday's (6 times a year). The last over-time budget was spent on a departmental lunch and we were advised after eating lunch that it was coming out from the over-time budget. Really!!!??? There is so much more that goes on at that place that I can't finish unless it's a few pages long and it's already long. 

As for the training no one knows anything! You will have 15 - 20 logins for their multiple systems! First time you start you will complete a training called Five to Thrive which goes over title iv rules and regulations then you go over the systems briefly. The supervisor will be annoyed when you ask a lot of question even though they say it's welcome. You will be thrown under the bus by the supervisor to make herself look good. Her raise depends on your performance and her own, but it won't matter when she's putting all the blame on you. You will quickly learn that they do not train you on anything and you have to figure it out yourself. Also, you won't have time for any training especially since your 8 hours of the day is booked already. On top of that they still hold so many worthless weekly meetings to go over nothing. They don't mean what they say and they will twist their words around. 

Management is not supportive at all. She brings her attitude and her personal problems to work which is not productive at all. She cusses at her employees and will yell at you for no apparent reasons just because she is in her own little world. You will be disrespected. Let me repeat that, "You will be disrespected." The support is just not there when you need it. Management is not approachable. You will be blamed for something before they even listen to the whole story. You cannot present them with a incident at all. If there is one and the student or students would like to meet with them they will not make their way to see the students. As much as you want to help the students you are instructed not to do so. If you do you will be held accountable and retaliated on. Management favors a certain employee. Relationship such as buying each other gifts, visiting at home, going to lunch and dinner on the weekends are performed, but only for one employee. Favoritism exists! Bottom line, management doesn't care about your success, but their own! Lastly, family members are hired and concealed by applying through temporary staffing agencies. When hired, they get paid more than you do for a clerical position that they're hired for (up to $30 / hour). They're in a diverse ethnicity environment and they are racist! You see their rude comments on their facebook posts about how racist they are. It's a family business and a corrupted one.

You will find that your coworkers are great people who share the same goals and experiences in life as you do. They also share the same grief, sorrow, and anger that you do towards work. Bottom line everyone is the same as you and stressing. Everyone wants to get out!

The hardest part of the job is being able to complete all your work in time when there is not enough time and you won't get paid for overtime. Also, how can you perform better than your manager's favorite person and they have a relationship outside of work? Management will not recognize your extra hours that you put in of your own time. You will not be appreciated. The whole job is hard because it's corrupted. How do you excel at something if there's a limit and you're scared everyday about losing your job?

The most enjoyable part of the job is you get to network with a few nice people there whom you'll always remember them for. There is nothing else enjoyable about the job. I can go on forever with the bads of this company, but I will leave it here. If you want to experience it first hand by all means be my guest. New hires want to quit right after their trainings already.

I worked as a financial and academic advisor to to the online nurses.
The best part hands down were the people! You have some of the absolute best people working there and I wish I could take them to each company I go to.
-Management/supervisors are reasonable but honestly, while you are taking calls from online nursing students for a good 8-6 hours you are kind of wonder what they do all day besides generating meaningless reports and approving of your time sheet, other than than that not sure what else they do.
-When I started the turnover rate was really high and only leveled out once we started working from home as a consolation prize to the exhausting calls we took from students.

The best part of the company are the workers and the fact that about 85% of people work from home which saves on transportation costs. People know their stuff since there is an 8 week paid training before you can even talk on the phone with a student.

The worst part were the ever changing rules, guidelines and procedures. 
Change is good, but not when it occurs every 2-3 months; sometimes you need to just let things simmer and settle in before you move on to the new academic craze.

It was a good place to work as far as the atmosphere, however the ever changing rules, exhaustion from taking one call after the next where each call is easily averaged at 25-35 minutes long (on a good day) and the SHEER amount of knowledge that you need to have access/research/recall just to solve student accounts made it stressful AT LEAST one day out of every week.

The job was decent, but trust me you will not want to work in an academic/financial call center role for more than 2-3 years MAX. It is mentally exhausting to deal with people from all over the U.S. hours at a time. Not for everyone in the least sense.

A typical day at work involves meeting defined deadlines for responding to emails, grading assignments, posting on discussion boards, and providing detailed feedback. The job is heavily metrics-driven, which can feel overwhelming at times. My direct supervisor is a gem, and I genuinely appreciate their leadership. However, I have heard from colleagues that upper management is less responsive. Additionally, my previous direct manager was laid off with no warning, a move that felt unprofessional and indicative of cost-cutting measures many institutions are currently implementing. Despite these challenges, my department fosters a supportive and collaborative workplace culture. I enjoy working with my manager and faculty colleagues. The hardest part of the job is meeting the many metrics by which performance is judged, especially as a visiting professor—a title that essentially means I am an adjunct. The workload often exceeds the pay and the expected number of hours for adjuncts, and I find myself working as much as I do in my full-time faculty role. Despite these challenges, the most enjoyable part of the job is working with the students. Most are highly interactive and engaged, making the work feel rewarding and worthwhile.

This is a terrible organization with the worst senior leadership I have ever seen. The focus is solely on bringing in as many students as possible, with little care for whether the applicants are likely to succeed upon graduation. These students amass incredible debt in earning this degree (if they graduate) but will struggle to  pay it back if they cannot pass NCLEX. It is the fault of faculty and local leaders if unqualified students are not successful in each course - not because there is care for the students, but because enrolled students equal money. The senior leaders behave like dictators. Either you become their minions or you're out. The workload does not offer work-life balance. You will be expected to teach too many courses as faculty, or you will be given too much responsibility as a leader, expected to accomplish the impossible with little to no training, and if you discuss the imbalance then you are villainized. This is a large university and seems successful from the outside but it is a sinking ship. Steer clear.

This organization embraces toxicity. There is blatant nepotism which impacts your ability to voice concerns. Same behavior was displayed at another campus where the Campus President, a faculty member, and Dean worked. Students are being told by faculty they are "well connected"  to campus leadership, which produces feelings of intimidation and retaliation for students. They, too, did not feel comfortable voicing concerns to campus leadership. Campus President is quick to undermine faculty, especially the ones she does not like, in order to further her duplicitous activities. Terminates faculty based on student complaints  without getting the full story and/or implementing action plans. Retaliation and sabotage is their method of operation. If individuals in the clique (Campus President, Dean, two faculty members) do not like you, they will try to make your life miserable. Complaints to HR fall on deaf ears.  Even though the philosophy is "Chamberlain Care", it is not put into practice. EXTREMELY UNHEALTHY WORK ENVIRONMENT. Glad I am not a full time employee and would never be. I would not recommend this campus or organization.

Layoffs are common and those  in charge do not nurture a cooperative workplace, but instead, promote negative competition. Because administrative assistant left, I was given the bulk of the duties on that desk for 6 months, and I was never enabled or given time to do the job I was hired for. My direct supervisor was always doing side projects that she was paid extra on contract for, so she had little time to mentor me. She was not skilled in knowledge of applications, best practices, or tasks for the work that needed to be done, so reacted defensively when I asked questions about how the work had previously been done or the culture or procedures desired by those typically involved. I attempted a user experience survey to learn more about the people my work was supporting, but my effort was thwarted and never allowed to see the light of day. Very inept and backstabbing supervision. The manager was let go shortly after I left, and mass layoffs are the practice rather than exception at Chamberlain.

I was responsible for coordinating student and faculty compliance requirements and maintaining compliance records for all nursing programs, including pre and post licensure students. I was also resposible for representing the College to clinical agencies, deans, faculty, students , clinical coordinators, and the community through clinical health audits and effective communication with all clinical stakeholders. My everyday job included collecting, managing, and evaluating appropriate documentation related to clinical education, including but not limited to health & physical screening, immunizations, and CPR certifications. I had to demonstrates proficiency in systems used to track compliance data and generate reports; responsible for electronic and hard-copy storage and access to accurate student compliance information database. I job also included understands and complies with audit procedures to prevent non-complaint students or faculty admission into a clinical setting. I was also complete other special projects and duties to assure clinical compliance requirements are met.

Chamberlain University prepared me for the NCLEX by giving me a strong foundation in clinical judgment, evidence-based practice, and real-world patient care. The program’s structured curriculum, supportive faculty, and focus on critical thinking helped me grow from a new nursing student into a confident graduate ready for licensure. Chamberlain’s case-based learning, simulation labs, and NCLEX-style testing throughout each session strengthened my ability to recognize cues, prioritize interventions, and apply safe, effective nursing care. My professors consistently challenged me to think deeper, ask questions, and connect pathophysiology to patient outcomes, which made complex scenarios easier to understand during the exam. The comprehensive resources—including uworld, practice assessments, tutoring, and detailed reviews—allowed me to identify weaknesses early and turn them into strengths. By the time I sat for the NCLEX, I felt prepared, supported, and empowered. Chamberlain truly shaped my success and helped me achieve my goal of becoming an RN.

Work-life balance
Terribly overwhelming, no regard for quality, may teaxh upwards of 20 credit hours in a session

Job security and advancement
Very agressive management,

Management
Horrid

Culture
Backstabbing, no collegeality

Overall
I was a assistant professor with academic experience but there was so much jealousy amoung my colleagues.  Almost all of the faculty had no previous experience teaching and therefore were used to the "chamberlain" way which was run more like a sweatshop than a university.  Every process had multiple complex layers of busywork that was mind boggling.  Advancement of your education, phd, was discouraged by the assistant dean.  Unsure why this was since 30% of my time was supposed to be devoted to scholarly advancement.  The main fact is that noone but the dean had a phd and it was mainly jeolousy.  The school was run poorly. I left after i had students purchase papers on the internet and it was all swept under the rug.  This school is only for money and cheating students pay tuition.

What is the best part of working at the company?
The university supports you and encourages real growth in your professional development.

What is the most stressful part about working at the company?
Grading turnaround time is tight (Wed of following week after assignments due), but if you stay caught up throughout the week on grading, its not bad.

What is the work environment and culture like at the company?
Absolutely wonderful, I feel supported, appreciated and valued for what I bring to the table.  They regularly allow visiting professors to take on roles like curriculum development/redevelopment, etc.

What is a typical day like for you at the company?


I can check in anytime I like as my classes are synchronous.  As long as I am present at least once during the day and showing progress in grading and answering DB posts, I am considered in compliance.  My classes are small and manageable and my Dean supports me.  I spend about 1 hour daily working on my courses/classes.

Top Job Titles	Average Salary
Faculty 47 salaries reported	$79,363 per year
Clinical instructor 6 salaries reported	$79.17 per hour
Education specialist 10 salaries reported	$67,726 per year
Professor 11 salaries reported	$81.25 per hour
Associate dean 10 salaries reported	$96,963 per year

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