technician

auto body technician

automotive technician

receptionist

service technician

Chapman Auto Group

Chapman auto group is a solid company. The owner and General manager are very fine people. What I can not understand is that they outsource there appointments. Your are trusting other people with something so critical. Most of these people have zero knowledge of automobiles. They would serve there customers MUCH better if appointments were in house. Service advisors should never work more than 5 days. Service advisors have by far the hardest job in the dealership. They work long hours have the most responsibility and affect the long term relationship with the customer for future sales and service than anyone else. They often work 60 to 70 hours a week. Is it any wonder most dealer ships look for them on a regular basis?

It was great when I first started and people seemed to genuinely care about your growth. A few months into your job you will soon realize that there is a lot of favoritism and if you are not part of the circle you wouldn't even be considered for any type of promotions or opportunity to make more money. I liked that I was able to help people purchase a vehicle, but the money really wasn't there. Great starting point I guess to get your foot in the door in the automobile industry but not a good place to stay and "grow". There is a lot more to this place that will stress you out even if you tried to do your job and go home. Drama will always find you there... and turnaround rate is pretty high

I started working at Chapman a few months ago. It was a less stressful environment, than my previous job. Everyday my goal was to book appointments and get customers into our showroom, I actually made out pretty good doing so. There was not much room for growth financially because a lot of the pay is based on commission. Working in a dealership, it has many ups and downs and because their numbers had dropped, I was one of the chosen to be laid off. I do appreciate the opportunity because I have gained more office skills and have come in contact with many great people.

The Chapman Auto Group offers a fast-paced environment assisting customers in the area, great well maintained and clean facility. You will learn a lot about vehicles and helping customers, always opportunity to grow or sell yourself for promotions or change of pace in other departments where needed. 

Our team is great to work alongside and finds time to have fun even when faced with the occasional morning rush assisting customers fast and efficiently as a team. We enjoy a laid back environment for the most part as well as comfortable dress code and work conditions.

Team building exercises often include brain storming or trivia over pizza or other lunches and are always fun.

What is the best part of working at the company?
I loved working with people that were willing to listen to me, even if it’s not the outcome I would want they were willing to listen. And everyone is treated like family. 

What is the most stressful part about working at the company?
The customers at times. But that’s what you sign up for. To deliver good customer service to all your customers 

What is the work environment and culture like at the company?
Very family oriented. I enjoyed working here and definitely would go back without issue

Great place to learn, not a great place to stay. Customer base is bad and low, cant sell much work. The work that does come through the door you’re under paid for and most times doesn’t sell. The area is too poor to have high priced service and management is constantly switching hands so customers don’t trust them. Dealerships tend to have a few guys at the top who are top paid and everyone else has no growth because why pay several guys 20+ flat rate when you can just hire/fire at your leisure. Pay roll is typically wrong, and must have eyes on your pay AT ALL TIMES.

What is the best part of working at the company?
There is really nothing about the job that was the best part of working there.

What is the most stressful part about working at the company?
No training,rude employees. I cannot under stand why they still have a businees intact.

What is the work environment and culture like at the company?
There is not a good work enviorment in the Lancaster location anywhere.

What is a typical day like for you at the company?
Unbearable. It was terrible when you walked into the dealership.

The most challenging part of car sales for me was the meet and greet. Most people have a negative impression of car associates, so there is a initial wall put up that needed to be brought down. I learned not to allow coworkers or customers negativity to affect my attitude. I learned a lot by watching and listening to other sales associates, on what to do or say in certain situations. I enjoyed negotiations and presenting the new owners their new car the most.

Any given day I pulled into work I knew where the office manager would be. Standing in someones office having coffee and BS-ing. This would go on thru out the day many times a day. The hardest part of the job was being made to feel like you were unimportant when you stood at the door way waiting to ask a question while they talked about something stupid or someone. They didn't have a clue of the work load I or a few others had.They dropped it on the select few and would sit in the office laughing having coffee. No management here to stop them.

No overtime, pay is subpar, and as an employee I feel used and unappreciated.  The bonuses are unobtainable and small. They nickel and dime the employees any chance they can. They don’t care how little they pay. They offer no support or compassion to someone busting their a** to bring thousands of dollars to their business. The upper management takes majority of the profits and don’t care how poor and exhausted their employees are.

Top Job Titles	Average Salary
Technician 26 salaries reported	$18.63 per hour
Auto body technician 15 salaries reported	$19.17 per hour
Automotive technician 3 salaries reported	$30.83 per hour
Receptionist 17 salaries reported	$15.53 per hour
Service technician 2 salaries reported	$102,500 per year

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