software engineer

data entry clerk

Chargebacks911

If you are have no sales experience and are looking to get your foot in the door they hire with little if any experience needed. They will provide training to help you get started and we had ongoing training for a while which I did appreciate. 

There are some cool people working here and I genuinely enjoyed getting to know them. Well at least there was!

I would strongly recommend if you do decide to join which I honestly can’t recommend for the reasons below. DO NOT stay here more than 1 year. Get what experience you need and move on to something better.

I was let go after being told by all of middle management that I was doing great. This was also right before they were due to start paying me for what would have been my first decent commission check since joining the company almost 2 years ago! I even won an award at the start of 2024 for my sales achievements. Just goes to show how unstable and unpredictable senior leadership is here. Ask them where all of the onsite sales people are! They either got let go or quit in the span of a few months. There is one remaining that I originally joined with!

This is the first company I have worked at where working hard and giving it your all won't be enough to secure your job or make any money. Senior leadership is always looking for reasons not to pay people for work that has been done. 

They will flat out lie about commission potential during the hiring process. I made more as an SDR than I did here as an AE by a considerable amount. The amount of times I was working with one of their senior sales guys who told me they were working on a deal they would hardly make anything on is a total joke. Ive never seen sales people okay with making so little on their deals. My commission here averaged $400 per month! I was doing $1500-$2500 a month as an SDR. Honestly, there is so little revenue in each deal its not really surprising compensation is so low. Most of the deals closed are refund tools that Chargebacks911 resells and the margins are awful.   On the product side I think leadership here is deluded. The space is very competitive now and they say they won’t lose a deal to price but that is exactly what will happen. Chargebacks typically make up less than 1% of a companies revenue so its almost never a top priority for legitimate companies. Which bring me to another point. Goggle the lawsuits against this place! 

While its easy to land a job here. If you are a motivated, financially driven go getter avoid this place there is so many better options out there. If I would have known how easy it was for me to land a better opportunity I would have left a long time ago. 




I was at CB911 for a while and worked in a couple departments. They have the "select few" who get special treatment and a get paid very well. If you are anyone else you will be underpaid and extremely overworked. 

There is no set structure or matrix, in any department or overall that I saw, which will give you as the employee any idea what you should or need to accomplish that would  allow you to qualify for a raise or promotion. I know this fact has been raised as a concern to management. 

If you apply or are hired on for any kind of production-based role you will be compared to and/or made to "compete with" the other production teams they have in other countries. This goes for not just quantity as well as quality. 

Additionally, as far as the "in-crowd" is concerned, there are members of staff that are rude, belligerent, and have no business managing others but due to nepotism are allowed to continue on without reprimand. I have seen screaming matches in the middle of a room full of people at desks trying to work.  

Frankly, the time I spent here was good for my resume and not much else. I would definitely recommend if you are applying or have applied to  know what wrights you have as a worker as they will try to exploit you otherwise, and to simply use this as an opportunity to build a resume... and only if you really feel you need to or can personally handle the stress. I realize many FinTech companies and Tech companies in general operate this way, but it's honestly terrible.

A typical day begins with a morning Kanban meeting, announcements of events, followed by an inspiring quote to start off the day with positivity. 

The company is growing so there is a lot of opportunity for advancement. For me, I have grown both personally and professionally working for Chargebacks911. I have had exposure to many roles within the organization and have taken on challenges that keep me constantly inspired. (This is not a boring place to work on any day!)

We are a close-knit, highly collaborative group who works hard and plays hard! The company offers events and activities such as; Tough Mudder, Dragon Boat Racing, kickball, dodge ball, laser tag, bowling and we have quarterly pot lucks. We participate in community and charity events and have an amazing program called Paid for Grades where underachieving high schools students are providing tutoring to improve their reading skills. Additionally, we volunteer with other charity and community activities throughout the Tampa Bay area.

Additionally, I feel valued by management who listens and often implements my ideas. The hardest part of my job is making corrections to employees who are not following procedure/protocol. The most enjoyable part of my job is knowing that I make a difference in the lives of the employees by listening, understanding and coaching them to be their best.  I really love the people that work here and do consider them family.  This is a great place to work!

No PTO or holiday pay until you are there a year. Wasn't told about this until after I was hired and started.

Training for the most part was subpar. Most knowledge gained was from office documents that had not been updated in a long time. Never worked in this industry and basically had a few days training overall. I had to create my own guides for what my job entailed. You get your piece of the pie, well for me it was a chuck of the crust, and beyond that not much. The time I was there i literally had almost no clue what departs did what or how they interacted. 

Pay is very low. You can almost make the same at a fast food restaurant or bagging groceries.

There is very little communication on the daily basis. Very hard to get things done when you have to wait for someone to respond from home for help or direction.

There's not much room for advancement, even with the high turnover. There were "opportunities" but never saw any myself.

And the one thing that drove me crazy was how crazy cliquish the place was. It was like high school. If you were there for some time you were in the clique. If not, you were just a worker ant that could easily be replaced. So many times I sat and listened to tenured staff complain about new hires to managers. Then low and behold shortly after that person was fired or let go. 






I was employed by Chargebacks911 for about 18 months. I am experienced professionally and have worked at numerous places. I dont think I have ever worked for a more polarizing company. Some good things and some bad things. If you are loyal to them, they do compensate, however, work/life balance was terrible. Honestly, they don't even give you a lunch break. They call it a "working lunch". I was not comfortable in the position they hired me for and was transferred to a department that more suited my background only to find out that department shifted responsibility overseas and was told I would be joining another team. They did not give any options or ask for my input. They have their own agenda and will do what is best for the company, not the employees. There is an extremely high turnover rate. Most managers, do not have managerial experience. Most department heads are head of their respective department, due to more longevity with the company. I would not recommend working there.

The posted job hours are typical, but there is a lot of overtime. There are many problems due to upper management enforcing changes without allowing time for the transition period before getting upset that it does not work. You are publicly shamed for making mistakes. Coworkers gossip constantly and are extremely negative. Management is constantly changing and departments suffer because of it. 

It is a decent job to give you thick skin and experience. The benefits are pretty good if you can afford it. If you are not working out in one department, they will move you to others to try to find your niche. HR seems to be figuring things out and getting it together. If you are not needed for collaboration, you can wear headphones and listen to music while working. Casual dress is accepted.

This company is a horrible place to work! The owner is a total mess. The executive team doesn't care about employee satisfaction and has outdated policies that are enforced for the general employee base, but not for themselves. Their benefits are lacking and their pay is low, yet they expect overtime from all employees and don't even offer flexibility for life emergencies. They have a rotating door of new employees who are either 1) fired for trying to make impairments, or 2) quit because they see how bad this company is. I'd recommend candidates ask management how many executives were fired/quit in the last 24 months, but you'd just be lied to when they answer (hint: the truth is 12+ VP-level or above employees have left the company in that timeframe). 

Overall, this is a terrible place to work. Stay away!!!!


Casual office setting.  I have learned a great deal about the payment industry and how chargebacks can really hurt the bottom line of a business. (It is nice to work for a company who offers a solution to an industry problem.)  Management is innovative and progressive and they appreciate hearing employee's ideas on how to grow or streamline the business.  Co-workers are great!  Very hardworking and dedicated people-tons of talent here.  The hardest part of the job is adapting to change.  If you are a person who doesn't like change you will not like working here.  The most enjoyable is the team atmosphere and the ability create a positive impact on the organization.

What is the best part of working at the company?
The people. Team members are great people.

What is the most stressful part about working at the company?
Trying to keep up with ever-changing processes that aren't always relayed effectively between management and team members

What is the work environment and culture like at the company?
Faiy laid back. Come in, do your work, go home - doing extra isn't expected although extra is occasionally rewarded 

What is a typical day like for you at the company?
Working with various departments, managing an assigned list of direct clients and their accounts, reports, analysis, etc

Modern technologies and stack are used.
Several software development departments have different approaches to development, so it isn't easy to characterize the company as a whole. It all depends on the specific team you work in.
Often there is a problem that the tasks are not described clearly and with contradictions, but this was always resolved by additional discussion.

If there are layoffs, be prepared to be fired instantly at the end of any working day. HR may come to you and say that you are no longer working, or you may have access to your corporate account disabled if you worked remotely without any explanation. I have observed this several times in this company.

Top Job Titles	Average Salary
Software engineer 4 salaries reported	$82,500 per year
Data entry clerk 1 salary reported	$16.50 per hour

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