teller

personal banker

business relationship specialist

loan officer

intern

Chartway Federal Credit Union

If you are looking for something right out of high school and cannot get anything else, then yes, this might be a good temporary job.  If you are looking for a career, hopefully you know the right people, or you will never leave a branch.  If you have a family member working for the company, depending on who they are, do not even attempt to apply, unless they are "special" and maybe they will make an exception for you.  

As a teller, you have a lot of responsibility and do not get paid nearly enough for everything you have to deal with on a daily basis.  The job description, written up by most likely someone who has never been a teller to begin with, and actually doing the job are two totally different things.  The training is a complete joke!  If gives you some idea on transactions and such, but nothing when it comes to processing ATM's, Gift Cards and all the daily/monthly audit paperwork you may or may not have to deal with on top of doing transactions and making your outrageous goals.  Oh, and you have to make sure you balance too, which some days does not happen until the branch closes because they are so short handed, on top of scanning all the checks from the day as well.  They want you to try and scan them after every transaction, but when you have a continuous line of members and no help, its pretty much not going to happen.

I was more of a motivated employee you could say.  I was happy to get my start as a teller, but by no means, did I want to be a teller for years to come.  The job application process is by video now, it takes hours, well for me it did.  I put in for three positions and was told one lie after another as to why I did not get the position.  Then on my last one, the 3rd one, HR realized that there are certain positions I cannot even apply for because I have a relative working for the company. For one, why did it take 3 applications for HR to realize this?  I was not informed of this when I was first hired and the company was aware because I was hired on by the employee referral program.  Even at my interview they mentioned my relative, but still nothing about future positions I might not want to apply for due to that reason.  It is already demoralizing getting denied job after job, knowing your management wants you to advance and being told excuses and lies by HR.  So, how do you stay motivated?  I mean one of the positions I was passed over by, the employee not only should have been terminated, but received a promotion!  The employee could not be in any cash handling position and this is a financial institution, so how did they get out of that?  Who cares really, it is the point that it is all about who you know at this company and if it is not the right people, well you will not make it very far.  If that was anyone else, they would have been terminated.  I guess they made an exception.  Again, how does one stay motivated day after day?  I spent $55 dollars on a Notary certification to hopefully get a little promotion.  I told my management I hope I did not waste my money and not get anything in return.  Guess what?  I not only did not get promoted, but HR said it was not in the budget for 2018 and might not even be brought up until the 1st of 2nd quarter of 2019!  How is it fair that an MSR who for whatever reason cannot make it as an MSR, ends up becoming a teller specialist, but has to ask me questions on simple transactions, gets paid more than me, is supposedly senior to me, but I cannot get the same opportunity, even though I am more than qualified?  How does one stay motivated?  Then, you also find out that there are other siblings within the company working in some of the departments that I was told I cannot work in.  I guess another exception was made there as well.

I volunteered for this company, whether it was to fill shifts at other branches, if I was off at my current branch, coming in during bad weather, bringing employees to work that could not make it to work due to weather conditions, events, however, none of that mattered.  It is a sad day when your manager and their boss can only shake their heads in agreement that you are one of their hardest working employees they will ever have, because it is true, and you still get terminated.  I did not get a verbal warning, written warning, which are all policy as well, just terminated.  Oh, and I volunteered that previous weekend, thank you for letting me do that knowing I was going to be terminated the following week.  That is very professional of you to do that. I mean why let someone represent your company name knowing you are going to terminate them?  All of a sudden all positions you were applying for that were more of a "collateral" position are all "member facing" as well, really?  Love how things can change in an instant.  I may have let my management down, but they let me down as well.  They knew this was an area I struggled in, I brought it up to them many times.  Some of the advice I was given was to just smile and deal with it.  Well, that's easier said than done.  So, instead of making this a learning moment, counseling me, getting me the training to help me overcome this, they give up on one of their most hard working employees.  I know we are all replaceable, but my work ethic cannot be topped, so have fun replacing me.

I am not sure if this is a good or bad thing, but I went back to work because I wanted to, not because I had to or needed to.  I would think ones motivation between the two would be totally different, whether for the better or worse, no one may never know.  I do know I wanted to work for this company, but I was not going to be ok being a teller for years, especially when my skills could have been used in better ways within other positions.  It is another sad day when pretty much everyone you worked with said that I was the hardest working employee they ever worked with as well.  Hopefully they will implement my downfall into future training, if not, it is a shame because the things we deal with in the branch can be down right abuse and no one gets paid enough for that.  It is not ok for members to make employees cry, treat them like trash or talk to them however they want to.  Especially, when one interaction ruins all future interactions all because you followed the policy in what you were trained to do.  Some tellers pick and choose what policies they want to follow, where others, like me, follow it to the "T", because ladies and gentleman, at the end of the night, your name/number are attached to these transactions and only you can answer to them.  The member does not care what happens to you nor does your management when it comes down to it.  You need to look out for number one, which is always going to be yourself.

Thank you for this employment opportunity. I really hope change does happen, but if it doesn't, then I would advise anyone who has made it this far into my review, please, for yourself and your sanity, look for another company to work for.

The level of training give upon hiring makes it a breeze to learn the job itself... training is also provided for anything new introduced. The work environment truly depends on the management... I experienced several locations, and it varied from super sales pushing to a speedy transaction vibe. The worst part of it all, and the deal-breaker for me, was the ever-growing emphasis on making sales. As a Teller, you are providing the customer's primary face-to-face interaction.... this is a position that should be focused on Customer Service above all else, but unfortunately sales "goals" (more like minimum number required to avoid "coaching") are pushed so much, that tellers are forced to offer product after product (but disguising it as member care) , despite it being uncomfortable, even to regular customers who have heard it all already, nearly each transaction. The frustration customers feel from these pushy "offers" can really damage the relationship and leads to negative interactions. The benefits are very good, and HQ seems like a lot of fun. In the branches just seems so out of touch with what's going on at HQ, they seem like they enjoy their jobs and have a great time/ get off early/work from home etc., so I don't think Chartway is a bad company, just don't work in branches.

Great Company values and I've learned a lot about the banking industry however management is unprofessional; I have even witnessed managers using curse words. There is a manager there that does not know how to talk to you. Managers take the stress out on you and in regards to transferring within the company there are a lot of politics. I applied to transfer but someone who did not work as hard as I did in regards to meeting referral goals and a person that has not been there as long as I have, got the job. You work hard to prove yourself to get a slap in the face. It makes you feel unappreciated. There is favoritism also. Expect to be on the phones all day because people quit at the drop of a dime and you have to make up for it. Pay is not enough for what you deal with. They add so many changes in regards to merging with other CU's and changing products that the members aren't satisfied...so be prepared to take the heat. Oh and the benefits they offer are good but many other jobs offer the same and with more PTO too.

If you are coming from a job where you have crazy hours and work long strenuous hours you will love Chartway!! They had pretty good hours and are pretty understanding about most issues. The pay is pretty good starting. My issue with Chartway was the pay and advancement. Overtime, it was difficult to move up and the compensation is poor compared to other CUs. The incentives are non existent which makes wanting or going above and beyond to reach your already high goal hard. There is no real motivation except a bunch of silly fake shout out emails. Which most of the time turn into other branches shouting out their employees and overshadowing your accomplishment. You get a pat on the back if you do good and they question your efforts and ability to do your job if you don't. I don't feel like the vision,goals, guidelines, and employee expectations align with each other. Very political and often times how you look/act/talk makes more of a difference than what you can offer. Chartway is a fantastic place to start. As far as building a career, upward movement on all levels including pay this company may not be the best option for you.

I worked for Chartway for a couple of months. It was horrible. The people there are rude and it is all about politics. If you are not wearing Prada or Fendi, then you are shunned. People rarely even speak to each other. The Human Resources Department is the worst that I have encountered in my entire career because they allow things to go on that are not ethical. They have a person that is over that department that is completely rude and she will look you up and down when you enter to the building to "size up" your attire. In addition, management sucks! They have people who don't even have degrees or extensive education in management leading teams. Especially, the Operations Department. The management is horrible. Long hours, low morale, and low pay. No motivation or appreciation is ever given at that place. So, if you are thinking about working there... DON'T. Go somewhere where you will be content. Just because Chartway looks good on the outside, does not mean that it is good on the inside. Want my advice? RUN THE OTHER WAY!!!!!!

As a mortgage loan closer my typical day is far from typical. The mortgage industry is ever changing and in this job I am never bored. This job gives me a chance to research guidelines to stay up to date on the changing Mortgage rules and enhance my organizational and time management skills. I have learned all aspects of the mortgage loan process from originating to post closing. I create training manuals for each step of the process for employees and assist in training. I prepare reports for management and work closely with my director to create efficiencies in the department. The hardest part of the job can be the stress of last minute deadlines and last minute changes of loans. The culture is people helping people. The employees help our members and our fellow employees every day through financial services and our community involvement. Smaller credit union is a Pro. However we don't offer as many products as a larger financial institution would.

Chartway Federal Credit Union was a great place to work for the last ten years of my life. Every day was a little different based on different projects that I had, the financial environment, the weather, etc. I learned so much from the managers to whom I reported. 
My co-workers were helpful and considerate. We were all dedicated to community service in addition to our individual job roles. The best part of my job at Chartway was when I reported to the Regional President. We spent time making sales calls together, working on creating effective marketing campaign, etc. I learned from the Regional President. She was an excellent role model. The hardest part of the job was having to tell existing customers that we no longer provided a service that they may have been enjoying for a long time. Learning to explain things of this nature is important to retain those relationships.

I have been working at chartway for the last 3 years and I had 2 of the worst managers I ever had in my entire career, the first one was never at work, the seconds one was always drunk and even sleeping under her desk and funny thing they never got fired. When I started working there they offered me a competitive hourly pay plus commissions, after 6 months they decided to take the commissions away and I continue to work there with false promises that they were going to take the commissions back. They change policies in regards to lending very often which created a lot of confusion in customers. Honestly I decided to stay working there because I had an amazing team and customers, and it's hard to lose your clientele and friends when you have been working in a place for so long.

On the job you would go through a two week training period, yet you would still learn something new everyday. I learned a lot of information that goes on behind the scenes in a banking institution. 
The people you work with are quite friendly and easy to help out. For the moral of the contact center we would hold a pot luck once a month, games on slow periods to get the blood flowing from sitting at you desk on the phone.
Sometimes the hardest part of the job was the slow times due to having to be ready for the next member while sitting there.
I would go back to that environment just because you become part of a family.

Micromanagement has always been a problem, but things took a turn for the worst within the last few months before things reached a boiling point.  I was followed to the restroom by my manager as they always wanted reps on the phones at all times.  There was no real life/work balance with this company.  You have a very tight three minute window after your start time to get up to your desk and logged into your systems, otherwise you are late and that will count as an occurrence.  It doesn’t even matter if you are in the building and finishing up some work from the previous day.  There was no management assistance, unless you’re being clocked for time.  When you or other reps had questions that needed a manager’s attention, NO ONE was available EVER.  I found myself helping other reps much more than I should have.  Just stay away.

Top Job Titles	Average Salary
Teller 5 salaries reported	$20.30 per hour
Personal banker 1 salary reported	$19.50 per hour
Business relationship specialist 3 salaries reported	$21.33 per hour
Loan officer 4 salaries reported	$13.77 per hour
Intern 3 salaries reported	$15.33 per hour

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