customer service representative

warehouse associate

collection agent

counselor

manufacturer's representative

ChaseSource LP

I saw an ad for a prior authorization nurse and applied. I was told that I would make a salary of $27.10/hr; I had the option to work overtime; I could make additional money with each authorization I would review; I had the option to work 8-5 or 10-7; I could work at home. What I later learned from my peers at lunch was that the salary would disappear and the pay would be $2.00 per authorization and $.50 per letter generated; overtime was mandatory up to 10 pm at night; my hours were changed from 8-5 to 10-7 with a one day notice. To work at home I had to crank out 80 authorizations per day and have a 98% QA. Training was done by four trainers in conflict. One would teach something the others would discount and teach another way. No training how to write letters or which letter went with which decision. I didn't know what production meant. I thought it was the option to make additional money by doing authorizations which was not true. Nurses wanted to go home to work so they would work 8 hours on the clock and 4-6 off with no overtime provided. Environment was very unprofessional with the leadership team cursing in public, people wearing shirts so low thier cleavage and chest and arms tattoos were on display. Another nurse and I took our concerns to an administrative person because we were threatened with termination if we didn't produce highter numbers. That administrator told us about the death of her family member for 45 minutes, and spoke with us for 15 minutes about our concerns. She later called me into the office to tell me that I was creating a negative work environment and later that day I was terminated. She also didn't keep our meeting confidential as promised. The work environment was negative when I was hired with gossip regarding the lies told during the interview. We all believed what we were told during the interview and later learned the reality of the job. We all tried to contact our former employer with an attempt to return to our former jobs, but our jobs were already filled. The other nurse who was in the meeting with me resigned within several days of the first meeting. Several more nurses are planning to resign as soon as they find other jobs. They do not care about employees, just keep cranking out those numbers to generate taxpayer funding to the business. They go by three names: Chase Source, TMHP and Xerox. I also wasn't told I was a contractor. I received an email when I arrived at home that was written at 5:30 PM (although I worked till 7 PM) telling me I was terminated effective immediately. I received two phone messages at 7:30 PM but was at dinner and didn't take the calls. It was a message from the person who interviewed me and lied to me telling me I was terminated and do not attempt to enter the building where I worked. My computer or badge no longer worked. I was supposed to come to another building to pick up my belongings that were in my drawer and on my desk. This is the way they operate. I worked to the best of my ability. I arrived early, never departed until my scheduled departure time, took 1/2 hour lunches, two 15 minute breaks sometimes. I had almost all 100% QA reports. It doesn't matter if you are an ethical person, it only matters how many authorizations you can crank out in an hour. During the time I was employed by Chase Source/TMHP/Xerox, I prayed that I would be blessed with another job so I could leave this employment. When I was terminated all I could do is thank God for listening to my prayers. A weight was lifted off my shoulders! Now I need to find employment with an ethical business!
Good luck and get the promises in writing!

Contact center representative for state agency - The trainer was very engaging, honest and informative. The coaches genuinely wanted to help staff become successful, however, feedback from leadership and expectations regarding progression were inconsistent. Staff were misled regarding schedules, support and healthcare benefits as a contractor. The job itself was very stressful and room for exhibiting empathy and compassion were not warranted unless you were able get clients off the phone ASAP. Enough time given in training to meet vague expectations regarding metrics was not afforded. I would not recommend unless you can go without commercial insurance for 6-9 months, run the risk of being abruptly and unexpectedly let go without warning, do not have young children and/or are ok with a cut throat, inconsistent environment and intense micromanagement. The premise of the job is positive and important, however, contract staff are not supported in a way that promotes success among diverse skill sets and backgrounds. New classes are scheduled every 5-6 months and two permanent staff left the team during the first month of training. This was a very disappointing experience.

Working at chance source is highly stressful, it was a temp job for the call center Maximus and at Maximus you have 2 breaks and one 30min lunch. It’s super inconvenient because you have to be on time clocking in and out of finess and also on a paper sheet, by the time you get to the break room 3 min has passed by so it feels like your cut short of your breaks and lunches. Its good if you bring something to eat however if you forgot your lunch just note that you will be taking a 10-15min lunch bc you have to walk to your car and drive out the parking lot find something to eat, by the time you get back you literally only have 5-10min to eat. It’s extremely annoying I wish they just gave an hour lunch. You get dinged for going to the bathroom outside of your break/lunch time...you have to be on time because you will be penalized by the point system they have. Also the people there are good people but the Professionalism lacks in so many areas it’s honestly not funny.
P.S My first week of OJT I was 2 min late and they called my agency (chose source) to give me a written warning. Also they where late paying some people their money and getting direct deposit information, very disorganized and stressful.

Staff offer no help. Bedbugs. You work every weekend. You can't even use the bathroom except on breaks and lunch. The place is dirty. You work mandatory overtime Friday Saturday Sunday and Monday. Nost days off are Tuesday Wednesday unless you work 4 10 hour days then you get Thursday off. I'd you get sick the will fire you, if you have a family emergency they will fire you. The staff is friendly but offer little help. In 3 months I watch 5 training groups of 25+ and 90% Quit after one week on calls. You can't move but two feet back two feet left two feet right. You have to be at 89%+ on surveys which some people fail you no matter what you do. Even if you get a call to talk to a higher up and they get a bad survey its on you. You have a transfer limit of 17% which 40% of your calls have to transfer. If you have any kind of IQ stay away from this job. The turn over rate is terrible thats why they pay 13.00 an hour. If you're single or over 55 this jobs for you. You will have no life and you will regret every single minute.

When I first started at Chasesourse things were great.  The communication was good, and I was looking forward to working the 3-4 month contract for their client.  Then things started to go in an opposite direction.

 I received an email for the tech set up call for my computer.  It was me and 40 other people on this call.  We waited about an hour for someone to finally tell us the tech set up was rescheduled for the next day.  We were told we would be paid for both tech calls.  No one was paid for 2 days. Only one.

The training for the position was rushed, not clear, and off target.  After 3 days of training we were put on live calls.  A lot of us were so lost because of the poor training.  When we asked for help, sometimes we got help, sometimes not.  Then, the supervisors in the help chat would say one thing one day, then a totally different thing the next.  We were already confused enough.  It just got worse from there.

No one is on the same page here. If you want to work for a company that makes you feel valued and cared about.  This is NOT the one.

Treat and train your employees BETTER. Your turnovers will go down.

I was working through ChaseSource for a customer service representative position and a few days after the interview, I was waiting for a response for some sort of position either from the employer themselves or ChaseSource so I sent an email to my recruiter and she said all communication would be through them and that she would provide an update when available. I understood and kept waiting for a response. It wasn't until an entire week later, I personally had to reach out and ask ChaseSource for another update and was informed I didn't get the position. I normally take rejection fine as it's a risk you take when you apply/interview for new jobs, but for the staffing agency, it seemed unprofessional that I had to keep reminding them to give me updates and I probably would have never gotten one if I never went out of my way to reach out to them. I've worked with staffing agencies before and am currently employed in a job that was gotten through a staffing and this is just unprofessional.

I was eager to go to work especially with the type of co-workers all working for the same goal to complete the assignment for the day.

I learned how to work side-by-side in a close enviornment and was able to assist with suggestions and conversation with the supervisors.

Everyone was so nice and helpful especially the co-workers that sat next to me.

There were a lot of co-workers who left the job before the job was completed. The hardest part of the job was when the job assignment ended.

The most enjoyable part of the job was succeeding the completion of the assignment. I enjoyed meeting new people and working as a team to complete the job.

The only time I hear from the recruiter at Chase source is once in a blue moon and only to say oh we're hiring. I am currently on assignment where I have been doing this going on over 3 years and it was supposed to be temporary to hire situation but it's becoming less and less likely. Apparently I'm too good to be hired full time. I mean that quite literally. The company does nothing to ensure a full-time hiring and their benefits are horrible. They do not have health insurance they have a health savings plan which pays for nothing you basically pay out of pocket wherever you go because nobody's ever heard of their Health company they go through. When I asked for reassignment for something else I essentially got blown off. I do not recommend working here if you have experience. Please don't use this place. It is one of the worst temporary agencies I've ever used

Over the last year, I have worked as the new President for the ChaseSource brands. It has been a welcoming challenge and I am grateful for the people I have met and those that are on this journey with me. 

We strive in 2019 and beyond to be an employer of choice throughout the US and Canada! We do this by creating meaningful value for those employees on contracts aka "ChaseSource Partners". This also means we have to be diligent about the clients we work with and be extremely mindful that the experience of the ChaseSource Partner reflects on our digital footprint and market reputation.

Staffing is not an easy business, but when you get it right, you have the benefit of delivering positive outcomes for our ChaseSource Partners, our Clients, and our team here at ChaseSource.

I am pretty busy all day but I enjoy it because I am learning something new everyday. There really is nothing too hard about the job. It is a very motivating job that has, not only co-workers, but also management that encourages you and motivates you to want more. My trainer is a very respectable and motivated guy and he has trains me to make sure that I am learning all aspects of the job from the beginning to the end. As he stated, he is teaching me the foundation so that I can understand the job and my role and responsiblity.  I truly enjoy working for DXP and I am hoping to one day become a full time employee for them. 

Top Job Titles	Average Salary
Customer service representative 10 salaries reported	$12.89 per hour
Warehouse associate 4 salaries reported	$10.06 per hour
Collection agent 3 salaries reported	$17.00 per hour
Counselor 1 salary reported	$30.00 per hour
Manufacturer's representative 37 salaries reported	$12.43 per hour

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