community manager

ChatDesk

What is the best part of working at the company?
For the most part the job allows a good work-life balance. 

What is the most stressful part about working at the company?
Poor pay. Does not promote from within the organization even when there are qualified applicants already working and desiring the promotion/new position. 

What is the work environment and culture like at the company?
Poor pay. Does not promote from within the organization even when there are qualified applicants already working and desiring the promotion/new position. Working remote is nice since it provides a good work-life balance.

What is a typical day like for you at the company?
I clock in and begin my duties with limited interaction with the company.

The pay is pretty low for a 1099 roll and they expect you to make yourself available to them at the drop of a dime. Unpaid training that is longer than initially disclosed and even unpaid work! Just stay away for your own good unless you're truly desperate. The company overall seems very disorganized and the platforms that they used are not meant to sustain the workload (or even multiple people using them). Training is a joke and professionalism and respect for the time of their contractors is non-existent. 

While I love that I can work from home and LOVE the company that I was paired with, I don't love that I am just a number to Chatdesk. Jobs are often taken by Dedicated Experts even though they are paid for a permanent position, and we are paid by ticket. Some Experts don't care about the job and give poor service just to get through more tickets, but management doesn't care. Hard to get on to more companies. Would be great if there were fewer Experts so that the ones who care about their job could work on more tickets. 

What is the best part of working at the company?
You can work as little or as much as you want. Not a phone job.

What is the most stressful part about working at the company?
Training and handling those first few days of tickets.

What is the work environment and culture like at the company?
Pretty laid back. The most important thing to remember is use the tools that provide.

What is a typical day like for you at the company?
Not rushed like a call center or phone job.

Working at Chatdesk give you flexibility because you can answer messages when you're available but don't expect to earn a lot of money from it as it accumualtes very slowly depending on the companies you are onboard with and their message volume. This is a good job to do on the side especially if you are a student but I wouldn't view this as a job you could do full time. 

For the team that I was on communication was a problem. The trainer did not speak clear English, so the training was not helpful. Guidelines and rules for responding to customers were always changing and sometimes the prewritten responses are misspelled or grammatically incorrect. Constantly getting locked out of the systems that you have to use. Kind of a waste of time. 

The work isn’t bad and the management is nice, but having work to do isn’t guaranteed and you’re paid for the work you have completed. During holiday seasons, you will have an opportunity to make some extra cash if you’re online.

Chatdesk is a good opportunity for those who need a flexible gig that can provide a side income. You basically pick your hours. The biggest con is that sometimes there aren’t a lot of tickets to work on.

They definitely had misleading information when it come to the pay. They sent out your earnings on thrusday and you won’t get until Monday. They dont respond to your email until weeks later.

Pay per chat, it was not a permanent job unless you do goods things in life and for every people, like go go goooo!! It is not about being who you are but being really who you really are is so amazing. 

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