dental assistant

registered nurse case manager

microbiologist

public health analyst

security officer

Chenega Corporation

I have been in 3 positions while at this company. Loan & Issue, Videographer/Photographer, IMO/IT Support. I will relate each point to the relevant position, indicated at the end of each point in parenthesis.

PROS
-Pay is better than many other similar jobs I've seen (all 3 positions)

-Policy for taking time off is pretty laid back. As long as you are not assigned to an event and you use the correct PTO, you can pretty much take time off whenever you want and for whatever reason.(all 3 positions)

-This could be a pro or a con, but there are some days where there are no events/assignments, and on those days, it's mostly just a lot of sitting around or you could probably find something to do like clean up different areas or organize something. (all 3 positions)

-A lot of nice video/photo equipment and opportunity to practice using it. (for example, in the downtime I mentioned above, you could just sit with a camera and look through the settings or even go shoot some footage, or practice setting up lights and microphones, etc.)

-They throw celebrations/party type things occasionally for a holiday or if they determine we did a really good job at certain events. At these celebrations, they typically pay for all the food and drinks. They usually pick the place and get it catered, but sometimes will ask specifically what you want. (all 3 positions)

-They provide drinks and ice cream during seasons of extreme heat, to assure everyone has what they need to stay hydrated and cool. 

-The benefits are decent.

CONS
-It felt like being the middle man. I have the knowledge and skillset to do pretty much anything required of me relating to the IMO/IT tasks. However, due to the nature of government policy, they did not grant me admin access to much of what I needed in order to resolve many issues. Instead, they have another department with people who *do* have admin privilege's who can do all of those things you are not allowed to, despite knowing how. So much of the job was just reporting to that department and having them do it, and you're pretty much just the point of contact for that. This redundancy caused things to take a lot longer than they needed to because that department supports all of base so they often have many work requests and it could be a while before they get to yours. It would make a lot more sense and be more efficient to just give the IMO/IT Support people the admin privilege's so they can resolve the issues as they arise, instead of having to report it to that other department and wait on them to fix it. (IMO/IT Support)

-Communication from management is very back and forth. They withhold a lot of information for whatever reason. Information related to the contract that directly affects us. Other times they will tell us the contract requires us to do certain things or do things in certain ways, and then a few days later, tell us something completely different. Or they will make exceptions to the rules after making it seem like the rules are extremely important. They tend to cater to the whims of our government representative. Though sometimes they try to stand their ground if there is a disagreement with him, often times they buckle and make exceptions or don't take action against the gov rep blatantly going against the contract or rules. There are also times I've seen them get on someone for being late or being on their phone too much, but I see them do the same thing, even more often than the person they are getting on, in some cases. (all 3 positions)

-There was a time where one of the military units sponsoring the contract, pulled out before the contract end date. This directly impacted several workers. Essentially, it forced them to lay off more than half of our team, and without warning. Ever since then, from the little we do hear about it, the contract seems to be kind of shaky. There were talks about another unit potentially sponsoring it but that fell through. It all just seems uncertain, not a good feeling. (all 3 positions)

-During the interview they may mention something about loan and issue of equipment as part of the duties. This may seem innocent, but this was not mentioned in the original job description when I found it online. It is worded in such a way to make you think you will be utilizing video/photo skills, which draws many people trying to go in that direction (as it did me). While it is true, there are times you get to utilize those skills, it was somewhat disappointing that the loan and issue part felt like it was just thrown in as an extra duty. Furthermore, if you get this extra duty, they are less likely to put you on traveling assignments. I don't remember the exact number, but at one point there were several traveling assignments coming in and they would assign people to them and said they would try to equally distribute it, but this was not true. I only ever got on 2 trips while I was under loan and issue duty. While others got assigned to trips constantly. They admitted it was due to me handling loan & issue tasks but also tried to say it's related to skillset too, which partially makes sense. But if they are worried about someone not having the skillset, why would they hire that person in the first place? And how do they expect someone to improve if they don't give that person many chances to improve? They always put at least one experienced person on the trip to help the others anyways, so I didn't understand the logic. Sometimes it really did feel like discrimination. We were all of various video/photo backgrounds and experiences, some better at certain things than others. We all have a solid foundation of video/photo knowledge, and we all have room to improve. Yet, it seemed I was singled out to not get to go on even a fraction of the trips others went on. (Loan & Issue, Videographer/Photographer)

-There are a decent number of occasions where they have mandatory overtime. And by mandatory overtime, I mean, they literally require every single approved overtime event to be worked. The determining factors of who works it, used to be based on who has the most or least overtime hours. Those with the least amount, are the ones forced to work an overtime event if it comes down to it (if no one volunteers, but usually people did). But nowadays, ever since we lost a lot of our team, we are smaller, so overtime events usually require most or all of us to work it.

-As mentioned in the PROS section, there are times when there are no events/assignments, and at those times there is just a lot of sitting around at the office or doing small jobs (like cleaning around the office, etc) here and there to fill up the time. This could be a pro or a con depending on the person. But if you are one who is always wanting to be doing something, this could be a real struggle for you.

-The system we use to input our hours and travel expenses is not user friendly at all. After using it a while, at least for regular hours, you start to get the hang of it. But for something we don't do every day, like trips, it's easy to forget the different steps involved. So it requires calling someone to get a step by step walkthrough, which is kind of tedious. They also change the codes we use occasionally, and not always in an organized and efficient manner.

-If you're interested in this for the opportunity to utilize video/photo skills, it is definitely there. However, it is not nearly as often as you might think. The gap between events is sometimes so large, that you need to refresh your skills before going on the next one. On top of this, if you're into the creative aspect of filmmaking, that is not used here very often. The videos we shoot and edit usually have to follow a specific structure. That is not to say there is *never* opportunity to be creative, because that would not be true. It's just the frequency of the ones that allow you to be more creative are few and far between and still depend on whether they assign you or someone else to it. 

-There is a tier system Photo/Video 2, 3, & 4. On paper, the higher number means they do more duties. But in reality, all of us do everything. Some do certain things more than others, but we all have the skillset to do any of the tasks. The higher tiers also get paid more. This seems unfair when considering what I just explained. We all pretty much do everything, the higher tiers may get assigned to certain things more, due to management trying to do things the right way, but that shouldn't mean the lower tiers get paid less. Even now, we've recently adopted livestreaming services which was not in the initial job description or mentioned in the interview, and our pay has not changed, despite doing this extra task. 

-The work order system we use is not user friendly. It's very buggy. It will freeze up sometimes. It requires doing subtle, redundant things in order for other things to work properly. For example, if you attempt to input due date of something and hit save, then go and add a task, it ignores the due date you just saved and reverts it to whatever date you added the task. Because of this, you have to always add the task first (which is at the bottom of the page, whereas the due date is at the top), then go back and change the due date and save. There are several other things like this you will run into while using this system, this is just one example.

There is surely a lot to complain about as I'm sure any company will have. But despite all of this, I will admit it's my favorite job I've ever had and I have never hated it or dreaded coming into work. This may be because it's my first consistent video related job, but regardless, it still says a lot considering most people seem to hate their jobs. Read over the pros and cons carefully and see what you value the most and least. Some of the cons may not be so bad to you and some pros may not seem that great. It all depends on the person. Good luck on the job hunt!

Since this is with the same Federal government BIA everything is about the same.
I was the first one to arrive in the morning. The coverage was 7am to 9pm EST. I put myself on the phones and while waiting for incoming calls, I view my personal company e-mail, process any tickets in my queue, voicemails and then start processing the Call Center e-mails. A lot of calls were password reset which we could assist on about 15 applications, mainly logging into their PC and/or with McAfee EPS on Laptops. Each person had to identify themselves with a PID code for security verification. Other calls, was troubleshooting users application issues, mainly with their e-mails, first Lotus Notes then later MS Outlook. If I couldn’t resolve user issues over the phone or remote into the computers, I would escalate the issues to remote or local specialist or to the local IT desktop department. This process was done the Peregrine CRM applications. At the end of day would take myself off the phone to finish or update any tickets that I had in my Call Center queue or e-mails in my folder. If there was any down time I would research, learn and familiarize myself with any new application, tool and resources. After acquiring any new information or resources I would disseminate the information to my co-workers and supervisor, through an e-mail or direct contact and/or create a tutorial depended on the complexity of the information.
Working with my co-workers and supervisor was very enjoyable. We work as a family, always assisting each other when it was needed. Covering for each other work sift. Two of my coworkers are still friends and we spend time with each other.
The hardest part of the job was after we lost about 40% of personnel on the phone. Our e-mails got back-up because the calls were more important. The supervisor step in the try to help with the e-mails, but it wasn’t until the local IT department stared to view the e-mails and pull the one that they knew one they could resolve the issue. When summertime came we didn’t have a lot of calls from the education sector and was able to stay abreast. Since a lot of calls were password rest the application developers developed self-password reset. This did cut down the calls.
One of the best part of working is when, I was able to help someone with an IT issue that didn’t require any escalation. Or when I was able to assists a co-worker with an issue that they needed help with, while they were on a call. For most part of working at the BIA was almost everything. Besides the downsizing, the only thing that could had made this job better, if I could have worked from home, sometimes.

It's a decent gig. The pay is above market rate for security, they have a 5% match for the 401K and if you can find your own health insurance, they'll put about $700 a month into a 403(b) investment plan, it's literally free money. We get all federal holidays off with pay, and the guy managing the contract seems like a great guy from speaking to him, but he always sounds stressed out. They should hire him some help. 

Now that's out of the way, I worked at their USCIS contract in PA. You have to stand all day, which in my opinion is very unnecessary, as in some of the offices, the entire place can be viewed and policies enforced just as well from a sitting position. They probably have it as S.O.P for the same reasons cashiers can't sit at the Stop and Shop, it tells customers we're serious business and on top of our jobs. It's corporate nonsense and is a result of a change in the general contractor and in turn their changing the S.O.P. Speaking of Standard.Operating.Procedure, it's not standard at all. Depending on which office you go to and which manager & supervisor are there, the procedure for allowing entrance to the office and processing applicants varies, even if only slightly. What? Why?

The rules they have us enforce are also nonsensical. They want us to enforce a lenient "no cell phone" rule, when all the signs in the place say NO CELL PHONE USAGE in big bold letters. Customers can talk on their phones at a low volume, phones need to be silenced, they can't turn on their cameras and in certain areas in certain offices they can't use their phones at all. The reason why this is nonsensical is because if they were serious about the 0 cameras rule, which is the biggest no no in the place, they would have us fully enforce the no cell phone usage rule. That way, instead of looking over people's shoulders to check phone screens to see if they're recording, we would simply ask them to put their phones away whenever they are visible, quick and easy. I GUARANTEE this would drastically lower the instances of this rule violation. I understand people love their phones, but they can go without using them for the 20 to 90 minutes they're in the office, I promise it won't kill them. Instead, security is in the offices playing wack-a-mole finding people breaking one variation of this "no cell phone use" policy or another. It's one of the only things that complicates an otherwise simple job.

I was hired for a production control clerk position, (basically fancy name for help desk)
After 3 weeks on job, with no guidance for job functions, I learned the data bank, the 6 ea reports required by government employee that was very challenging.
After only 3 weeks, and micro managed, and asked to teach my job to my supervisor so ‘he’ could do my job if needed, I was let go….. Reason was “it’s not working out”   really 3 weeks?  On the job! No training, no help, I was always scrutinized from day one meeting him, he made a special emphasis to make me aware “he is my supervisor” After 24 hours on the job from day one, I was counseled… I was told…
“I was asking too many questions” & “I left my area”.  Well one dose has to use the bathroom, and I was asked by the government management to ask questions. I had no complaints, and I was told that I was doing very well for only three weeks and no guidance.
I told my supervisor I thought he was a little pre-mature in his evaluation after I only started the day before.
Apparently Chenega does not have the experience management needed to perform their commitment successfully, in three weeks… I know of 4 people who quit due to management and unethical request from the management team where I was employed.  I worked 10 hours a day, no breaks and no lunch, so I could sit at a ‘help desk’ and submit work orders from the entire base.
But Chenega didn’t care, they overlooked it….. So my vote is….. A very poor company to work for… not to mention the benefits pkg is rigged.  If you choose not to have the medical, and only the dental/vision you are told the money difference will be added to a debit card so you can use it for deductibles or prescriptions etc.  Not the case….. They added whole life and couple other insurance without our consent.
This company needs to be investigated for ethics. I don’t understand how they are rated #4 largest for government contract.  But then again it is very political isn’t it????  After all.... 
I recommend that if you do work for this company, only use it for a temporary solution until you can find something better…. They are a very deceitful company.  Good Luck to those who fall prey to their hiring.


	Supervises NTC Receptionist, Human Resources Coordinator, Security Specialist I
	Organizes Kirtland Air Force Base access with all NTC visitors
	Create, update and edit all NTC Security Standard Operating Procedures and Desktop Procedures
	Establishes and maintains working relationships with government and internal customers
	Monitors classified information and controlled areas
	As Inquiry Official, assists in internal investigations and reporting security violations and adverse information reports with the appropriate security agency
	Coordinates all Security briefings (Initial, Comprehensive, Annual, and Termination)
	Has access to all required DOE Headquarters Security-related databases (CPCI, e-QIP, GSA Reports Portal, FACTS, and US Office of Personnel Management)
	Provides support to all NTC departments to ensure security compliance
	Edits and distributes correspondence between contractor Security Office and NTC Federal staff
	In position of Key Custodian, issues, inventories, and maintains database of all NTC keys
	Coordinated annual and semi-annual security briefings
	Organized entry of foreign nationals into the Foreign Access Central Tracking System (FACTS)
	Developed all security plans and associated memoranda for foreign nationals visiting the NTC
	Updated, issued, and maintained database of all keys at the NTC, and coordinated all key inventories
	Recorded entry of all visitors to the NTC into the System Authorization ACCESS Request (SAAR)
	Responsible for all aspects of personnel security at the NTC. Coordinated Personnel Security requirements with DOE Headquarters in Washington DC
	Managed the e-QIP database, and reviewed and approved all applications sent to DOE
	Issued all new hire paperwork for un-cleared, L, and Q
	Issued and managed the databases for un-cleared, L, and Q security badges for employees and subcontractors
	Coordinated security briefings for new hires and terminated employees
	Issued the comprehensive briefing and all associated paperwork needed for cleared employees
	Generated and updated Records Inventory and Disposition Schedule (RIDS) for NTC Security Office

Unfortuenelty there is no room for growth and "The Cieling" is very low so once you're hire you probably have reached your cieling. A raise here is more like a pot of gold at the end of the rainbow that you are chasing.
   If you deside on joining this company negotiate your salary now because once your in that the last talk of money you will have. Expect weekly meetings with new rules being implemented all the time because the weeks before rules didn't work and they love to say the grass isnt greener out there in the world.
 The gap between management and workers is so huge you can drive a Mack truch through it. Zero participation on company parties and zero moral boosters happen here at this great company. Beneifits is not the best and the buddy system here is at its finest. Must be in the cirlce to get promotions and very little knowledge very little knowledge is required to get a promotion. Training is non existing. Hire unexperienced personel to fill in the space to look good for the contract is there way of keeping the customer content. Still doesnt fix the problem. All good qualified people quit and move on to better, and yes people there are better out there WAY BETTER. 
   My advice is truly this orginization is design to satisfiy the "Share Holder" and offer any real satisfaction to its employees that why moral and the energy is at it's all time low. And to think they have been extended another year. 
My advice to management is have all upper management attend leadership development training, be more hands on with these contracts, and consider a Hay Survey issued by non-affiliated vendor to take a closer look at how the majority of your employees feel about the company. I am certain that you would find it helpful.

I have worked for this company going on 18 months intially all the contractors were told we would be getting a set amount of hours each pay period since day one we didnt recieve what was agreed upon and in the past 18 months the hours have gotten less and less. The project manager, which is across the country from our location, will not professionally discuss anything with the contractors that are on site and will talk over you anytime you are expressing a concern  This is a EMS contract and apparently Chenega has no expierence with this due to the amount of problems that have been expierenced in the past 18 months. The job expierence requirements are not being met by Chenega with the contractors, they seem to hire someone just to fill a spot for the contract (which is someone with no expierence and this is not the place to have no expierence with the lack thereof in the project managers and on site supervisors) and not what is in the best interest of the contract. I have been through one contract renewal process and will be up for another in 6 months and theyre the most stressful situation when you get no word until the day the contract is supposed to end or not. I am not familiar with other government contracting companies but i would not recomend working for this company. I am currently pursuing a more stable company that acutally stands by thier agreements and cares somewhat for the employees.

Upon arrival would relieve the previous shift counter part earlier more than 6 minutes before start of shift by the rules of the manager. After shift change I would start the required daily paper work, confirmed that guards were making their required rounds and respond to request for security assistance by sending guards where needed by request, alarms, and by video surveillance. I documented incident response on the company server and filed completed check sheets. In spare time I made copies of routine forms to assure they were available. I would perform special request by shift supervisor. At the end of shift I would inform my relief of pending needs and of events in the facility and be clocked out by 6 minutes afterward by manager rules.

I learned to be resourceful and flexible. Everything from activities to standing orders was fluid.

No further comment about management

Most all of the coworkers were good, dependable people.

The hardest part of this job was keeping up with rule changes.

The most enjoyable part of my employment was the fellow ship with my coworkers, and accomplishment of the tasks at hand.

I have been working at the same installation and in the same position for 9 years.  During this time I have worked directly for the federal government and as a contract employee for 3 different companies.  Chenega, by far, has to be the worst company I have worked for. HR could not get my benefits set up correctly or in a timely manner. My first pay check was delayed because someone sent it via FedEx to a post office box. Pay is adequate, but is in line with what I was making when I first started working at the installation 9 years ago and far below more recent compensation.  My professional experience as well as my knowledge of the installation have gone unrecognized. I feel valued by the people I have had a long work history at the installation, but not by the company signing my pay check.   Benefits are decent, but one I value highly, personal leave, is sorely lacking.  I will not have any useable personal time off for approximately 13 months after my initial date of hire. The project manager attempts to micromanage every bit of the project (even though there are federal civil service employees on site we report to) and bullies the site manager. The site manager is foul mouthed, ignorant and unprofessional.  Chenega has turned a job I once loved and turned it into one I no longer like.

A typical day will start with a meeting around 5:35am/pm depending on it you are day or night shift. After the team meeting you will be assigned to your post in which there are four possibilities post 1 which is the main gate for everyday traffic, post 2 which is for all commercial vehicles, post 4 which is in the visitor centers, or a patrol until which you open doors and take emergency calls. Every post has its pros and cons the work we do is not the problem, the problem lies with management here 4 out of 7 supervisor or all friends and former co-workers from Connecticut along with a few part timers and that's were things get bad. Our chief (branch manager) is from Connecticut, our training coordinator who is second in command, we have 3 part time lieutenants (3rd in command) all from Connecticut, so there is no room to grow because they block all movement, if you get in a disagreement with one you have to deal with them all. They also pick and choose whitch guidelines they want to follow when it comes to discipline some people will get a verbal warning for something where someone else will be suspended.  There is more but this is long enough already, do not work here we the Connecticut people are all trying to leave here all at once.

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