customer service representative

customer service associate / cashier

assistant manager

station manager

software engineer

Chevron

What is the best part of working at the company?
At the location I worked at I was paid quite a bit more than most of these jobs pay.  It was a safer location and co worker environment was okay if you stayed out of drama. They accommodate scheduling well. You can get time off in advance easily. They have clear instructions on how to do the job.  I liked the owner of this location as well. I thought he did a good job running the business. It’s a very nice store and clean. I just generally felt pretty comfortable there and it was a good job experience and one of my favorite jobs ever. And it’s a great customer base and a job that has very reasonable expectations of you. They do not excessively micromanage, which I really appreciate. I was allowed to be myself and express myself authentically without like fear of upper management shutting that down. They’re pretty accepting of different personalities and work approaches. It’s also a really good place to  work I would say if you’re neurodivergent. It was a pretty accommodating workplace for neurodivergent’s, and a lot of neurodivergent people worked there and did well.

What is the most stressful part about working at the company?
They could not consistently keep a manager because the owner was very picky on a manager. He was really easy on us, but really hard on the managers. A lot of them quit or he fired and we never had a manager for very long, which made it disorganized often, but I didn’t really mind having no manager a lot of of the time. But that also led to not having a manager a lot of the time when we needed it. Also, some of the coworker drama got pretty intense, even not being involved. There was some of probably the worst coworker drama I’ve ever seen at that job. But you can also choose to not engage with that, but it got pretty crazy at times and they really struggled to manage that even having to talk to us about things and try and figure out how people could get along. Another thing is they don’t fire people hardly ever unless they do something really bad so bad employees tend to work there as long as they want even if they’re calling out or showing up late or just not being a good employee in some ways. So it’s great because you’re not gonna get fired unless you like steal or do something really bad but if somebody is a bad employee, then they’re kind of protected and then you have a bad coworker. So there was a lot of times where I should’ve gotten off work and I couldn’t because the same person hadn’t showed up for the fifth time in a row And they could still work there. It kind of felt like they were OK with employees treating the schedule like it’s optional or suggested time and day instead of your scheduled time and day. So that really sucked because I did show up on my scheduled time and day and a lot of people didn’t and got away with it for way too long which had consequences on the people who did show up. 

What is the work environment and culture like at the company?
if you’re a regular employee and not a manager, I would say that it’s pretty easy-going and day-to-day is very chill. It’s not like a crazy high pressure environment and management doesn’t like yell at you or get mean or anything. So I really appreciate it that they treated us with respect. The only thing is the coworker problem was a big deal. At certain points like coworkers started spiting each other and trying to make each other‘s jobs harder because they were like resentful. There was a lot of drama between opening and closing shifts and like criticism there. There was a lot of very grown and older adults who acted very immature and spread rumors so I kind of just ignored that. but I had coworkers that were like preaching extreme religious or political ideals, and that was allowed. I had coworkers that made like a lot of offensive comments to me that were homophobic and ablest and misogynistic, and nobody said anything knowing that those people regularly made comments that were a racist, homophobic, ableist and misogynistic and so you kind of just have to choose to ignore those people.

What is a typical day like for you at the company?
I mean, you pretty much just show up to work and depending on the shift you do your opening tasks or your starter shift tasks you kind of alternate if you’re a cashier between doing side work and stocking and being on the cash register. It’s not a super busy store at the location I worked at so you have a lot of downtime to do like deep cleaning. But you also can kind of take it slow some days, which is nice. There’s not like a high pressure high demand environment. You’re responsible for cashiering, cooking food, keeping the store clean, stocking the cooler and store, stocking a beer cave, bagging ice, making coffee, setting up or closing for the day, if you’re a cashier maybe occasionally pumping gas. You’re responsible as a cashier for running the pumps and handling technical issues which happen frequently. All of the tasks I felt were pretty manageable to do.

Chevron is a wonderful company at which to work, and most of my career I had outstanding and supportive supervisors/managers. I was fortunate to have 11 different job positions over a 22 1/2-year career with Chevron. Chevron always had some kind of program or community involvement which I signed up for to help myself and my family remain involved in important community initiatives, as well.

The last reorganization really took a toll on the company overall. Chevron lost a lot of talent, and many employess who kept their jobs ended up leaving Chevron due to issues with work/life balance, the new job load requirements, new supervisors/managers were not properly trained and given those responsibilites, etc. There were a lot of changes in a short amount of time. I happened to be in a group that took a huge "hit" in personnel changes, and received a new manager who was not happy with his demotion and move to Houston. I was the subject matter expert of the Marketer side of the business and he chose me to lead his group, do my job, and train the new employees. He also selected me for special projects, and I was working on a Global Contract Generation project. At the same time, I was sought out by the Manager of Marketing Policies and Programs in California to help with a Dual Branded contract project. I had the highest salary in the group, the most work, and did an excellent job. The manager could not keep up with the staffing requirements as my co-workers were "jumping ship" to get other jobs outside of the group. My manager gave me the lowest performance I've ever received in my Chevron career....it wasn't horrible, just the lowest, and it wasn't truthful or acceptable to me. I disagreed with his evaluation and was suspended that afternoon, and terminated at the end of the week.

I still love Chevron, and enjoyed my career at the company. It's just unfortunate what happened and that employees who don't have the soft skills or management skills are still given those roles in the company. Two more employees have successfully left the group since I left on March 9, 2012. I was in the process of posting out of the group, and was told that since I was working on my special project that I couldn't post for jobs. Later, I was given reasons that I should stay in the group. I just feel confident that I was a great employee while I worked for Chevron and I worked to the best of my ability each day.

The most enjoyable part of the job was the people I worked with on a daily basis. I worked with 9 managers in the field. In the office, my co-workers were great and we all got along very well at work, and outside of work. We helped one another with our work without having to make official requests through our manager. We had, and still have, great friendships. The managers in the field thought I was the best Contract Administrator they had ever worked with in their careers. I would leave the job at times to work on special assignments, and they would call and send emails requesting that I not go. They would instead ask if there were a job upgrade I could have so I could stay in the group long-term.

I worked very well with different groups throughout Chevron, and with terminals and customers. It was a good feeling to be a dependent resource for the group, and one who's name was passed on to others when help was needed.

The hardest part of the job was the constant reprioritizing of work. This wasn't just needed each day, but sometimes by the hour, depending on calls/emails received from the field.

I learned everything I know about SAP and Contract Management/Administration at Chevron. I have many other skills in my skill set that I also learned while employed at Chevron.

• Gathered requirements, created SQL Server and Oracle databases, setup security, set up backup jobs, refresh schemas, grant object permissions to users thru roles, resolve database issues, and perform day-to-day DBA activities
• Primary DBA responsible for all maintenance activities on Oracle (54+ Production databases), SQL Server databases (75+ Production databases running on 80 servers); Primary for Lynx, Atlas Data Stage projects in Houston; Primary for all Cognos installations, and support activities
• Primary DBA for all Team Foundation Database/Chevron Essential Suite (ESS) requests and few more databases; pro-actively resolved numerous performance issues and upgraded server specifications in a timely manner
• Run IPPatrol Reports; interact with Team Lead, Business Owner to resolve any outstanding issues
• Upgraded SQL Server 2005 Standard to Enterprise Edition including two node Clusters, created SQL Server databases based on standards, setup security/ backup jobs / user permissions/objects creation, partitioned tables, refresh databases, and perform day-to-day DBA activities
• Prepare and work on complete life-cycle of Disaster Recovery (DR) to another site
• Learnt new technologies Cognos, DataStage administration and was made Lead in June 2008
• Mentored three (3) employees on Oracle, SQL Server, Cognos, and DataStage, InfoSphere installation and administration
• Upgraded 9i Databases EXP/IMP scripts to 10g EXPDP/IMPDP
• Installed Cognos 8.4, 8.2, applied patches; setup Cognos security (create roles; add users; set permissions); Content Management Administration (Export, Import); Server Administration (Dispatchers), Schedule Management, Directory Administration, Roles, Data Sources, publish Framework Models
• Created DataStage projects on Windows, UNIX; Data Sources; and support DataStage activities
• Implemented Cognos 8.2 multi-tier/multi-server architecture for Project Lynx
• Wrote more than 120+ documents on HOW TO in Oracle, SQL Server Administration
• Interact with customers and provided support at requested time (after approval from Manager); sent weekly status report to Integration Lead
• Handled ~1000 Build Request (tickets) with no single failure; and handled Remedy tickets
• Co-ordinate, assign tasks to off-shore team and update status on a weekly basis to Client
• Work closely with IBM support on Cognos, DataStage, InfoSphere issues
• Support Databases, DataStage, Cognos (On-call rotation)

I only worked there for a month but the other employees told me that Chevron use to be a good company to work for. The focus was on customer service and caring for the employees. Recently Chevron has switched owners and the new owner doesn't care about customer service or the employees. 

He has cut benefits for hard-working employees, and cut how much a manager can spend on food for monthly employee meetings. He has added penalties for not following ALL rules. I got in trouble for everything! Here's what I got in trouble for:

Having over $100 in the register even though it was busy and I didn't have time in between customers to drop extra money into the vault
Not asking customers to wait while I drop extra money into the vault. Seriously, I got in trouble for not asking customer to wait. I said it was bad customer service and my manager said that customer service doesn't help you at this job.
Saying "Have a nice day" instead of "Thank you, have a nice day."
A woman's car broke down so I bought a large soda and gave it to her to help her feel better. My manager didn't want to let me give it to her because we could get sued for doing that. I told her the likelihood of us getting sued for that is really low and its worth the risk to do something nice for someone having a bad day.
Leaving a mop in the front of the store while I paused cleaning to help a customer at the register.
Not wearing gloves to clean up a few drops of coffee on the counter.
Not using the mop to clean up a few drops of coffee on the floor. 
Staying at the register too long.
Not staying at the register long enough.
Not giving people change fast enough. 

I could go on but you get the picture. I've worked in a gas station before and it wasn't fun but it was a much more pleasant experience than this. My manager was happy that I was willing to clean and help customers. She didn't care if I left the mop out or didn't use gloves for soda and coffee spills, or forgot to say thank you in the exact right way.

The turn-over rate has been very high for Chevron ever since the new owner took over. My manager said she didn't agree with all the rules either but she has to enforce them or her boss will penalize her. She decided to quit 1 week after I left because the job was too stressful. The new owner sees people as dollar signs instead of people. Unless he changes the turn-over rate will stay high and the employees who do stay will be miserable.

A typical day consists of first, reviewing my manager's calendar and preparing him for meetings for the day.  Next I will answer emails received from the team I support, which consists of 48 Engineers with various functions.  The requests range anywhere from assistance with calendar scheduling, room booking, meeting invite comprisal and distribution, catering for meetings, working on technical tasks like data entry, data tracking and consolidation, CAPEX/OPEX budget metrics and reporting, special purchases, expense reporting, answering questions concerning company policies, preparing presentations for meetings using PowerPoint, attending various meetings, preparing special award luncheons for supervisors and staff, sizing female employees for Fire Retardant Clothing, performing workstation evaluations on fellow employees, office moves including on/off boarding and managing building maintenance, IT and cubicle space requests.  

In my time at Chevron I have learned the basics of how oil and gas are produced starting from the dirt and finishing with shipping to the customer.  I have learned what it takes to support the demand of energy.  I have learned what it means to put in all I have and to be appreciated for my efforts.  I have learned that my role as an Administrative Assistant is vital to the success of my manager.  I have only served with the best people and respect what I must do in order to be useful to them.  I am honored to have been able to have had this amazing experience.  The hardest part of the job is how competitive it is.  I understand the talent I must compete with for other jobs within the organization and often times I am not the selected candidate, although I have come very close.   The most enjoyable part of my job is the people I work with.  They are interesting, funny, supportive, caring, honest, hard working, intelligent and kind.  I consider them very good friends and cherish my relationships with them.

The front line is where all the action happens and is where the customer service representative spends the majority of their busy day. A typical day starts with checking e-mails and closing any other pending correspondence from the day before. Client orders going to places such as mass retailers like Wal-Mart and Canadian Tire are then taken via phone, fax, e-mail, or EDI and then entered and/or transmitted into a Warehouse Management System. The orders that shipped the day before are typically closed out so that the customers know that the product shipped. A list of open orders are checked and verified to ensure that all orders in queue have shipped and then the orders are filed away. All pretty routine CSR work, you would think.

Depending on the season, out of the norm requests begin to flood in. The requests that are for full truck loads that need to be picked, staged, and shipped in less than 1 hour. The CSR has to drop everything-and begin to message urgent requests to their warehouse counterparts or supervisor to find out if the order can ship, when it can be ready, create the paperwork, and then relay all the info back to the customer. All the while, customer requests are still pouring in and not to mention that your biggest customer is waiting on a Proof of Delivery for an order that shipped less than an hour ago to a city that is 5 hours away and has not delivered yet. All that-and it is lunch already!

Challenges, Managing your time as a representative is critical to achieving success in the logistics industry as challenges will arise that will take you away from your 'regular routine' of work-possibly every day. It is important to develop a relationship with your CSR and ask them what time will work for them in the day to work through an issue with you. Or depending on the size of the client, work out a weekly meeting time and use that time to discuss any outstanding issues that are pending... the majority of clients are willing to work with you to get the job done right.

The oil and gas industry is quite cyclical, so when things are going well, it can be a very fruitful time,  and hiring occurs in droves. When things are not going so well, there are layoffs and job cuts which can be quite disconcerting. 

This is a place where people's families also work here. You will find  generations of certainly families, all working here.  My family considers Chevron their family too, so working for Chevron can make people feel very comfortable and relaxed. At times, people expect certain benefits and for Chevron to take care of them in certain aspects of their lives. Given the need to stay competitive, Chevron has started to trim some of these benefits which can be tough if you're used to doing things a certain way at certain times. 

The people are very friendly, and very hardworking, which makes it an enjoyable place to work. The culture tends to be more competitive in the Corporate centers of San Ramon and Houston and less so in the field. 

You can learn a vast amount in your career at Chevron. You can also get caught up in being one of the masses and not realize how valuable you really are outside of Chevron.

 Recently, I've seen the longstanding collaborative culture erode a bit, which is sad, but true when it comes to people making sure they stay competitive and valued.  I've learned that being valuable at Chevron comes mostly from building relationships, working your network and making sure your supervisor is aligned of the items you should work on. As HR we tell people, that you drive your career, but ultimately leadership also plays a large role in driving your career as well. 

If you like process, and don't mind doing things very slowly and meticulously you will thrive very well here. If you move too fast, there is room for error, and safety plays a big role given the industry. 
However, in HR that can also mean decisions don't get made as fast, and this can lead to frustrations with our client groups as well as within the function.

Chevron is truly an American Blue Chip company that treats its employees very well and, generally, has excellent work-life balance.  However, the company is obsessed with processes, bureaucracy and personal silos, and is generally slow-moving and inefficient.

Particularly troubling to US-based employees is the constant offshoring of work to service centers located overseas, where labor costs are a lot less.  This results in some cost savings, but often the work is turned around slowly, or wrong, or incomplete, and that makes already cumbersome work processes even more so.  If you are an impatient person that likes to see progress made at a fast pace, Chevron is not the place for you.

Another troubling trend is Chevron's recent program in choosing a few Ivy League students and fast-tracking them in rotational assignments, leapfrogging them over employees with decades of relevant experience.  This is very different than Chevron's longtime practices of developing talent from the ground up and in-house.  It creates an environment where longtime employees don't fees as valued, and the few Ivy League fast-tracked employees feel entitled and superior.

Chevron also has an exceptional emphasis on safety which, if you're a longtime employee, you can't help to carry on into your personal life (always holding the handrails on stairways is an example).

If you're mid or late career and can deal with the bureaucracy, Chevron is a great place.  If you're young and not one of the few Ivy League students placed on a fast track development program, your future is modest, at best.  Chevron has no official mentor or knowledge sharing programs either.

Pay is competitive (especially when you factor in a 10-15% annual bonus Chevron Incentive Plan), benefits are excellent.  However, pay increases are typically a few percent a year and, as more jobs are offshored, it is becoming exceedingly difficult to climb the corporate ladder.

1. A Typical Day at Work
A typical day often involves a mix of strategic and operational tasks:

Meeting with business leaders to align HR initiatives with organizational goals.
Reviewing workforce data and metrics for insights.
Handling employee relations issues and advising managers.
Supporting recruitment, onboarding, and talent development programs.
Collaborating on projects like succession planning or engagement initiatives.


2. What You Believe You Learned

Strategic Thinking: How HR decisions impact business performance.
Data-Driven HR: Using analytics to guide talent strategies.
Change Management: Navigating organizational shifts and workforce transitions.
Communication Skills: Building trust and influencing stakeholders.
Compliance Knowledge: Staying current with labor laws and regulations.


3. Management

Effective management is about clear communication, supportive leadership, and empowering teams.
Good managers foster collaboration, provide timely feedback, and create an environment where employees feel valued.


4. Workplace Culture

A strong culture emphasizes inclusion, transparency, and continuous learning.
Positive cultures encourage engagement, innovation, and adaptability—critical for HR to drive retention and satisfaction.


5. The Hardest Part of the Job

Balancing Business Needs with Employee Advocacy: Sometimes decisions that benefit the business may be challenging for employees.
Managing Change: Implementing new systems or policies can face resistance.
Handling Sensitive Issues: Employee relations and conflict resolution require tact and empathy.


6. The Most Enjoyable Part of the Job

Making an Impact: Seeing how HR initiatives improve employee experience and business outcomes.
Talent Development: Helping employees grow and succeed.
Building Relationships: Collaborating across teams and influencing positive change.

This place is great for one demographic; teens in need of spending money. Other than that, adults are treated very poorly. There is an "On call" policy where you are expected to sit at home and be ready if they need to call you in (for no pay whatsoever, mind you) and you MUST arrive if called or else it is an automatic termination. Having kids and working here is extremely hard, they don't really seem to care. The only way you can make extra money is if you are generous enough to come in on your day off, but even then you will only get E-Pay if you yourself write it in a little book behind the register to remind the manager. If you don't you will not get the extra pay you deserve. If you are a woman, lgbt, or a person of color I would save the headache and work somewhere else (not because of the workers, they are generally good). The customers are extremely old fashioned which dictates a lot of the companies decisions. However if you are a felon and cannot find a job, this place will hire you. There are no background checks or drug tests, so for people trying to get back on their feet after changing their lives for the better, I would say go for it. 
The managers here attempt to squeeze their schedules as tight as possible, leading to understaffing and an extremely stressful work environment. You can get a whopping 25 CENT raise a year, unless of course minimum wage goes up. To them they consider it a raise. 

On the more positive side, most people who work there are an absolute delight. There are a lot of 16-20 year olds who are very fun and kind. Some of the adults may have been disadvantaged, sure, but everyone here is generally a very kind person doing their best in life. Even the manager is a likable guy, some of his decisions just seem to be questionable. 

Top Job Titles	Average Salary
Customer service representative 624 salaries reported	$19.48 per hour
Customer service associate / cashier 20 salaries reported	$18.67 per hour
Assistant manager 1 salary reported	$16.00 per hour
Station manager 57 salaries reported	$25.81 per hour
Software engineer 14 salaries reported	$121,779 per year

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