customer service representative

packer

software engineer

fulfillment associate

area manager

Chewy

So I'm going to start from the very beginning up to current employment with Chewy. 
I found the Chewy CSR pharmacy technician position on indeed and walked in as they were doing open interviews. I had an interview on the spot and was offered the job. You are required to drug test and have a background test. I'm guessing as many people who work for Chewy smoke marijuana, that chewy is a THC friendly company as long as you're a responsible adult and do not come to work high or smelling of pot. I have a clean background so I'm not sure if they are background friendly or not. The base pay coming in is $13.50 which I would say is pretty good pay for such a simple job. Once you are offered the position (which can take some time, my background check took almost 3 weeks due to some issues with miscommunication about a name change), you will have a week of training. A lot of the training is shadowing current agents with time spent in the training room learning. Pay attention to everything and take notes if you're not the type to retain very well. Ask tons of questions. Your last day of training is throwing you to the sharks. You are out on the floor, usually placed near stronger agents who can help at any point. 95% of the agents are friendly and will help if you have a question. In training they will explain your benefits package (health, dental, vision, 401k, etc). Coming in, you will not know what schedule you will be working until the latter part of your training week. If the schedule provided does not work with what you need, they can be very accommodating.
 The job is simple. As a Chewy CSR in Louisville, you are a middle man essentially. The customer orders prescription pet medication and we are reaching out to each customers vet clinic to get an approval from their veterinarian. If the vet does not approve the med, your calling the customer to let them know why is was denied and you will either cancel the order or get more info that's needed to get an approval. 90% of the time, customers don't pick up and you leave a message. 
You will get inbound calls, but those are normally from a vet  clinic wanting to approve or deny an order with a few random calls from other chewy locations (Dallas and Hollywood) to check on orders where customers have questions. You will be calling clinics to make sure that they got the prescription request for the med or following up on orders that have been in the system for a few days. You are required to work a certain number of orders a day. As long as you actually work and don't just sit and talk to the people around you constantly, you are most likely to hit your daily goal. As you learn the it's and outs of the system and show your leads that you can do the work, you'll be moved into a more coveted position in data entry. While most of the company is in an "outbound queue", data entry is exactly what it sounds like. They enter the faxes, verbal approvals, and incoming mail. Do your job and do it correctly if you want to be on data entry.
The company switched fax systems toward the end of 2018 so that is an issue. Clinics do not receive faxes  from us all the time and worse, we don't receive them more often leading to angry customers and angry vet clinics. Not every clinic will fax or call in approvals, some require customers to send in a paper prescription. Since the mail system is up in the air, those scripts can take anywhere from 2 days to over a week to reach us. 
There's been open overtime for quite a while and a lot of the time, Chewy caters in food (zaxbys, chick fil a, bagels, etc.) Almost every week. They have a stocked break room (Canteen Market) where everything is overpriced, but it's convenient. There are fridges and a freezer for you to put your lunch since there's not much time to go out and grab food. You're not allowed to eat at your desk unless Chewy caters in something and an email will be sent out to let you know it's okay. 
You are not allowed to carry a purse or backpack. They will provide you with a clear bag for your belongings. You care allowed to have a smaller bag inside for personal items and it will be checked by security once you enter the building. To enter, you will have a badge that you scan at the door and once you pass through security, you  use your badge again to get through a turnstile. 
The dress code is very chill and relaxed, though leggings and sweats are not allowed. Imagine it was a dress down day you would have in school. No pants that are too ripped, no joggers or workout clothes, PJ's, spaghetti strap tops (though wider strapped tanks are allowed). It can be cold in the building so being a sweater or hoodie. Blankets are not allowed due to a "pest issue". 
You have 3 breaks for every 8 hour shift. You get an unpaid 30 minute lunch and two paid 15 minute breaks. Each day, your breaks will most likely be different and you are required to follow your break schedule to a T. 
You are asked to get there around 10 minutes since the computer can take time to start up. If you get there with a minute until you're supposed to clock in and your computer logs in after your start time and you click in late, even 1 minute, you're considered late. Coming back from lunch and your a minute late clocking in, you're late. You cannot clock out before your scheduled time (If your clock out time is 5:30pm you can't clock at 5:29pm.) 
You will have a desk but be prepared to share with someone on a different shift. I would advise to not bring in too much to decorate since your desk will be moved and switched fairly often. Also do not bring in anything of value and leave it at your desk. Just like every work place with a ton of people, you will have a dishonesty people who will steal your stuff and not think twice about it. 
All in all, Chewy is a great company. The Louisville location is still growing and it is growing very rapidly. There are tons of issues but that is to be expected of a new branch of a company. The pharmacy cannot keep up with the amount of orders that come flooding in and that is projected to only keep going up. Things are constantly changing and policies are always being edited. As long as you come in on time and sober, do your work, and be a decent person, Chewy is a cake job.

This job is probably great for someone who just got out of high school. For the rest of us who have long term goals, stay away. When I started here, Chewy wasn't bought out yet, and the original CEO was still here. It was a fun place to work, and now it's all ugly corporate and fakeness.

As an adult, you wouldn't think that you would still need permission to use the bathroom after you've used up your two 15 minute breaks in an 8 1/2 hour shift. Depending on where you were sitting in the building, it may take you half of a break just to find a bathroom to use and get back to your desk. Same thing with your half an hour lunch. It's not a full half an hour to eat, and honestly, it's not even worth it to try and eat sometimes. 

From a company that "promotes within", you're more likely to get stuck as a lead or a supervisor, and there's probably no where to go from there. A lot of people from other companies have been hired to fill in the higher positions, and I imagine they don't plan to leave anytime soon. Depending on your position, you also max out at $2 more that what your starting pay is after 3 years. At a base position, you'll most likely max out at $13-$15, and there's no way to get a raise unless you move up to become a lead. At this rate, everyone will be looking to move up, and there aren't that many positions open, so good luck with that. Again, great for someone fresh out of high school, not ideal for those living in expensive south Florida that have a family or need to pay bills. Moving to a specialty team is considered a "linear move", and you won't get a raise doing that either, although there is a lot more responsibility and stress is involved. 

Health insurance covers the bare minimum, and you're still paying around $150 a month for the plan. If you're someone who needs to see different doctors and has different medications, the health insurance through the company is completely not worth it. 

Chewy tried to make the environment "fun" by putting out games in the break room, but again, with a 15 minute break, or a half hour lunch, the games were rarely touched. Days where food is brought in for the CSRs is limited and unless you work a first shift and get there right when the food is brought, don't count on getting any. 

Because of COVID, they're encouraging anyone who is sick to stay home and take care, however that was absolutely not the case before the virus, and probably won't be the case after either. Unless you have a doctor's note before you're able to call out (so hope you get sick on your day off or can see a doctor before your shift starts), the call out count against you. Because of this, way too many people were coming into work sick, coughing, sneezing, etc., and would cause others to get sick. Grossly enough, people in the office joked about it and called it "Chewbola". 

There are very rare calls and emails throughout the day that are positive, and the rest are incredibly negative. If you're concerned about your mental health being affected at all, this place isn't for you. There is no such thing as "paid sick days" unless you use paid time off, and again, you need to have a doctor's note in advance for it to be excused. 

In addition to this, no one knows what the heck is going on half the time. One lead will tell you one thing, and another will say it's completely wrong. There is absolutely no consistency with the training for leads or representatives, and communication needs improvement. While half of the customer complaints are about shippers damaging their order, the other half are about how a representative screwed something up. 

There are very few good leads who have your best interest in mind, but you'll have a new lead almost every week. Most of the others have absolutely no business leading a team, and some even make you uncomfortable in general.

You can't get the help you need because there's not enough ACCURATE training, and you won't feel appreciated at all. Meetings going over your emails/chats/calls are laughable. Even if you do everything you're supposed to, points will be taken off of your overall score if you double indent in an email, or if you messed up in a chat and a letter wasn't capitalized. You'll basically be told how to make it better for next time, and the next review will be just as nit-picky. 

Don't be fooled by the "you can bring your dog in to work" promises either. You have to ask first, and very few people are approved.

There was one time where overtime was mandatory and you were expected to work an additional 4 hours on top of your 8 hour shift in one day. They haven't done it again yet, but I wouldn't be surprised if they enforced it again because of the holidays. What they will do though, is make you work Black Friday and Cyber Monday. If you usually have off on Fridays or Mondays, you'll be expected to work those days, and you won't get a different day off to replace that day. 

Honestly, for all of the stress and uncertainty that comes with this customer service job, it's not worth it. Every other bad review on here is true. You're just someone to fill a seat and take as many calls as they can throw at you, and you can easily be replaced with someone in the weekly training class they're about to hire. 

(speaking for the Dallas fulfillment center)

You have to tough it out through the interview process, get there EARLY like a hour early. the line gets very long and they only have a limited amount of hire spots to give out on any given event. so you could wait for 5 hrs to get to the recruiter and find out they are turning you away because they are full. a friend of mine was told the ''system went down'' so they would call him back when really the recruiter marked him as a ''no hire'' so he had to wait 30 days before re-applying. it was a nightmare because he went to 3 diff hieing events just to find that out at the 3rd one that he wouldn't be hired. 

Starting pay is 14.00 per hour, they have a scale where you get a raise at 30 days,60,90,120 and a year markers. without getting any forklift license at your max year with your max raise i believe it was 17.30 per hour. forklift,cherry picker license class would give you a extra .40 cents on your current rate. They pay weekly via direct deposit, your first check is short a week, and your first check is a paper pickup one.

There Order Selector, Packing, Shipping,Incoming 

Order Selector is where everyone generally starts, you get a wrist computer and a little cart trike thing and you get a cart with boxes and bar codes on them. you scan the cart, it tells you what aisle and bay to go to and how many of that item to get and what box to put it all in, then the next one, over and over until you get done and go take it to grooming (pre-packing with paper) or Air (just drop the whole thing off). 

I did not do the other jobs, Order Selector had its ups and downs. sometimes you get a cart with 30 picks (30 stops) or sometimes one with 190 (190 stops) it just depends. 

They track how many items you pick per hour, THIS was the most annoying part of the job. my 2nd day a section manager came to me and told me my numbers sucked because i was slow. i eventually got very good at picking but the main issue with picking is there are WAY too many order selectors working at one time. the aisles are not big enough for as many people as their was. so sometimes you would have to wait 20 mins to even be able to move your cart because people box you in because theirs no space. or someones parked in front of the bay you need. so then your PPH picks per hour goes down out of your control. 

You get 2 30 min breaks, one paid one not. this also sucked because the clock in was in the back of the warehouse and the break-room was at the front (5 min walk) so you would clock out and have to walk part of your break just to get to the area where you phone was allowed to be out. 

Phones are another thing, you cannot have them on you in the warehouse. they have security scan booths that scan you when you go in and if you take it you get points on your record. your phone and keys and personal items are assigned to a locker that you have to put everything into at the start of shift and take out if you want them on break. 

My final downside to Chewy was that they have a program for people needing to get a sponsorship to stay in the U.S. so the workplace was very very dark (read between the lines here). There was alot of people from overseas who worked here and did not know very good English so i could not really converse with my co-workers. along with the fact that everyone was kind of unfriendly, all just doing their job and going home. my main concern was that they did not understand safety rules and would block whole aisles to talk and stop others from working or go under cherry pickers without care. i understand these people need jobs too but there was far to many to call this a safe workplace. 

they do hire felons and post-jail post-prison inmates depending on their offence. again, i know these people need jobs too but it just made the workplace feel far less safe with them shouting about how they had been in prison etc. 

For the job i was doing, on 2nd shift working at night when it was cooler inside. 14 per hour was not bad. my personal opinion is that 16 would be more fair since it is a week-paying job but 14 was enough to get by if you worked 2 jobs.

Chewy is an okay workplace that used to have a great culture, but has been going down the last year or so.

At the heart of it, it's a call center, so you'll mostly be taking incoming calls from customers. Chewy does a fantastic job of training people. It's two weeks of intensive work, but if you pay attention and take good notes, you'll be fine.

The work itself in the general CS queue is typical inbound stuff. Much of it will be processing returns, answering product questions, or helping people who can't navigate the website. Calls are not strictly timed, so you aren't penalized if a customer needs a lot of help so long as you leave good notes. It can be pretty repetitive, but at the core it is not hard work. There are also a number of specialty teams, such as Writing Team that does email and live chats, another that handles prescription food orders, one that handles out-of-stock and inventory issues that agents can potentially go to, but these don't offer any additional pay or benefits other than potentially a different schedule. Advancement to upper levels is limited, and carries with it little increase in pay or other perks.

The company is 24/7/365, so there are a wide variety of potential schedules. For the major holidays, the company pays double time if you work those days. You get 80 hours of PTO a year but unpaid and sick time is limited to 40 hours every 6 months. Most positions are working from home for the foreseeable future, so make sure you have a good internet connection and a reasonably quiet place to work. You get two 15-minute paid breaks and a 30-minute unpaid lunch, which helps break up the day. 

The company culture is very inclusive. When in the building, the dress code was relaxed and most people just wore jeans, t-shirts, and sneakers. There used to be lots of food and events going on almost every week, but these started getting heavily scaled back in fall 2019. Some people were allowed to bring their pets in, which was also cool. Management in general was pretty good. All the team leads and managers are always willing to answer questions and help with work matters, and are still easy to communicate with while working from home. The company culture definitely promotes asking questions to make sure you're doing the right thing, and insuring everyone is as well trained and educated on their responsibilities as can be. Overtime is voluntary and offered fairly regularly, giving a chance at time-and-a-half pay.

The hardest parts of the job are obviously some of the customers. Chewy has an extremely generous return policy and will bend over backwards for a ton of things, so some customers will absolutely abuse this. The work-life balance is also not great. As the company is 24/7/365, you are not guaranteed any holidays off unless it falls off during your normally scheduled days off during the week. PTO accrues weekly, so it takes months to build up days off, and unpaid time off is very limited. 

The best parts of the job are the team leads and support network within the company, which is outstanding. The customers, while sometimes a pain, can also be great. A lot are extremely loyal and can be great to talk to, and will be very appreciative when we help them. Some will even send in pictures of their pets, which is a small thing but also pretty cool. The company is also regularly providing stuff like t-shirts and other little knick-knacks like water bottles, blankets, and such.

All told, it's a solid company to work for. Things have gone done a bit over the last few years, and working from home negates some of the advantages of the company, but for a call center-type job, it's pretty good.

The insurance benefits are amazing. Fellow employees are easy to build rapport with. Parking is free and the water machines work about sixty percent of the time. Junior managers genuinely care about their staff and will work with the right HR person to keep the company from screwing over an employee. 

They gave temporary raises during the pandemic and paid COVID leave. 

This could be a good opportunity if warehousing is something you want to make a career out of as this location is a launch site.

Work life balance can be abysmal. Managers take advantage of employees who need overtime and grind them to the ground. 60-hour weeks are part of the culture and even support staff are forced overtime during peak. Vacation is a joke; two weeks for a few years and good luck being able to take it. You work weekends and holidays so you’ll have to explain to your kids that you’ll miss soccer games, school plays and Thanksgiving because customers “need” pet supplies in two days or else Rover’s world will be shattered. The schedules for back half days sound like a bad joke - they start at either 4:30am or 5am. Keep in mind that the “fulfillment center” is located about 35 minutes from the city so employees have to wake up in the middle of the night to come to work and drive forklifts for 10-12 hours.  

Senior management is overtly self-serving. I’m not sure how operations managers can justify not coming in on weekends or early mornings and letting junior managers and a new HR person fend for themselves. Payroll also doesn’t work on the weekends so when you need to investigate a pay issue for an employee you’re out of luck. I can’t count the times on both hands that I’ve had an employee in front of me at 5am on Saturday who didn’t get paid because of system errors and they quit after I told them that I can’t do anything until Monday. When I told an HR leader that this needed to change, I was told to “stop being negative” and focus on solutions. My solution was to either give me access to our payroll system or have a payroll specialist on call during non business hours but neither option was acceptable to corporate. 

People are treated like children. You can’t have your cell phone on you which is absurd in 2020. Managers go out of their way to hire external new grads for “senior” positions while telling seasoned employees that they’re aren’t ready to take on a smidge more responsibility. These same managers then ask you why you’re unhappy with your job. Well boss, maybe it’s because I sacrificed time with my family to help our shareholders get richer and all I got in return was this t shirt. That last part isn’t a joke - managers legitimately think that giving away “swag” and pizza is an equitable reward strategy compared to stock options or living wages.

Every opportunity to help an employee is sure to be blocked with a policy. Managers love controlling their employees and will go out of their way to make sure HR doesn’t bend any rules to make a low income employee’s life a little better. Clock watching is a religion here and employees are penalized for absences measured in minutes. 

Mid  and senior level managers don’t work on weekends or early mornings so junior managers and support staff are left to take care of running a difficult shift and dealing with safety, harassment and drug use violation issues until their managers stroll in at 8 or 9 with their coffee and donuts. After chatting around the water cooler amongst themselves, senior managers approach their subordinates about how they handled an investigation or incident from that morning incorrectly.

I'm going to make this review as honest and fair as possible. When I was first hired on at Chewy, it wasn't that long into the call center being open back in August 2018, so keep that in mind.

Training: The training is fairly strict. If you miss a day, you have to start completely over and there's no guarantee you'll be hired again. There were tests you had to take and lots of information to take in, but it doesn't prepare you 100% for what it's like on the floor. It's more intimate and you can build some relationships during this, but it's harder once you're on the phones. It can be a pretty fun environment and I enjoyed it.

On the floor: I was only on phones for 2 weeks before being promoted. This was when there were fewer people on the email team and the chat team was only recently formed, so don't get your hopes up on moving. The email team still has to answer calls if there's overflow, but the chat team is exempt since the conversations are live. Make sure you make your goals known, that way they are taken into account. The calls are pretty back to back and there's a fairly high volume of live conversations, so on calls and chats, there isn't much time to get bored.
 
Pros:
- Customers are generally nice and appreciative

- Insurance benefits

- Getting to see people's cute pet pictures or hearing cute pet stories

- Happy hour every other Friday, and you'll have a happy hour land on your training "graduation". You can also drink at your desk during happy hour.

- In-office cafe with snacks, drinks and coffee machines

- Food is occasionally provided. It became a random act after a while, especially around the holidays

- You'll work with some pretty rad people. They make the tough days bearable. 

- THERE ARE DOGS IN THE OFFICE

- If you have a good lead, they'll fight for you and it's a good feeling.

- There's a fairly wide variety of schedules, but keep in mind that afternoon hours and weekends off are highly sought after and will be harder to get.

- Freebies and swag, ranging from Chewy merch to pet products

- There's no script and you're encouraged to be yourself


Cons: 
- You can't pause calls or put people on hold to make notes, so there's some multitasking involved. We didn't have 2 monitors, so you had to cram a lot on one screen. 

- Getting to know your teammates is challenging and can leave you feeling isolated as opposed to training. If you aren't close to your training class on the floor, that makes the feeling worse. Meetings can kind of help. 

- The attendance policy is incredibly strict, even down to coming back, getting breaks, and clocking in. In that same vein, getting doctor's notes approved for sick days is very difficult.

- A female HR representative was very dismissive and victim-blamed me when I came forward about someone sexually harassing, even after I explained a traumatic background making it harder for me to speak up. 
(Please note, the main rep is amazing and should be your go-to no matter what)

- If you have a strong work ethic, it can be frustrating working with people who don't care as much.

- You aren't paid more for any extra training you opt-in for that's considered specialty or any "promotions" (vertical moves) like email team or chat team, even though you will have more responsibility.

- The breaks are fairly short. You get two 15 minute breaks and a 30-minute lunch. You can get in trouble for coming back late from these.

Conclusion: This job is easy money for the most part, but do be aware it's still a call center. It can be a fun environment, just know that it can be harder on people who need a lot of doctor's appointments or have mental health issues since there isn't much flexibility on attendance.

I absolutely LOVED the culture at Chewy. Everyone is always super nice and helpful. There's so many resources to utilize when something seems confusing, or to answer questions customers may have or more information about an aspect within Chewy itself. 

Unfortunately, my ENTIRE time there was during the pandemic so all my work was remote and I never got to experience the absolute best parts of working at Chewy: the parties! But seriously... every week or every other week there's an hour where you can go to the lunch room and be given BEER! to DRINK! And pizza, music, etc. There's also the opportunity to bring your pet to work with you sometimes! Another perk is when it gets really hectic like around cyber Monday, several professional masseuses are brought in to go around massaging the employees necks and upper backs as they're working! What other company provides all this for their employees???

Besides all that fun stuff, there's amazing monetary incentives for working overtime such as bonuses on top of over time pay (up to $200 weekly)! The kudos system is pretty awesome too. Every month every employee gets 800 "kudos points" to give out to fellow co-workers that they feel has done an exemplary job at something, or for no reason at all even, haha. The cool part is that the points translate to real life currency and you can actually buy stuff with them (prizes range from pens to bicycles to tote bags to coolers and speakers, etc.) 

The benefits were pretty rad as well; just being an employee would unlock access to a huge list of discounts and promotions from really good companies, SO many.. Besides all the monetary stuff, they're a really supportive company in that they do care about their employees. If you're going through something in your personal life, they'll make accommodations for you, even let you take a temporary leave if necessary. They also provide a lot of resources to help you with any personal problems you might be going through. 

With all I mentioned here, there's still so many more ways Chewy takes care of their employees and the perks are obviously endless. If you get a chance to work there, DO SO.  It's so rewarding and you'll gain the opportunity to become part of a family that takes care of you and helps you through anything. You can move up and grow your career there into a variety of different roles so it truly can be your professional home for life. 

By the way, I swear I'm not paid by Chewy (well, not anymore hehe). I just loved working there and unfortunately was forced to stop by an awful circumstance in my life at the time. So take everything said here as completely honest and genuine. Go Chewtopia!!!

I will start by saying that I was extremely excited to start working for Chewy, but I quickly learned after training and going into production that they are not what they portray themselves to be. It is a 4 week training with two weeks being video based learning and two weeks hands-on but you come out of it completely unprepared. This is by far the worst I've been treated by management in any job I've ever had. Management knows even less than you do and refuse to do their own job. The only time they're ever present or care is when your metrics don't reflect their unrealistic expectations. You're given a certain amount of time a day to wrap-up calls (notes or setting up a follow up in certain departments) before taking the next one, which is 10 seconds at most, and you're still discouraged and ridiculed for actually using it. And if you do go over their expectations for one metric you are threatened with termination, regardless of what other numbers reflect. Requesting time off is impossible and you're only given 40 hours of unpaid time off in a sixth month period (that goes for any situation or emergency you could have). Forget even thinking you can use the restroom during your shift that isn't a scheduled break (which is every 2 hours or more) because you'll be reprimanded and threatened termination if you go over more than 5 minutes a day. If you go even a second over on a break or wrap up time, your team lead comes out of the wood work and actually takes an interest in what you're doing. The micromanagement of time should be a human rights violation. Their systems are constantly failing on the daily and IT will fix it and another part will break, causing the job to be impossible to do. Which will cause terrible metrics and still somehow be your fault. Communication between management is non-existent; you'll be told to do one thing and then reprimanded for it the next time by the same manager. Customers are abusive and manipulate the system, which you have to allow because the company values them more than they do you. You’re not allowed to transfer an escalated call unless the customer specifically says the word “supervisor”, so you’re basically stuck being cussed at until they end the call. There’s no script but you are required to say certain key words on every call, which is actively judged and monitored by a system that’s reviewed once a month by your team lead. And again, like the other metrics, that contributes to whether they threaten to fire you or not. It’s a constant battle to stay in their good graces, when higher ups can’t even do their own job half the time. I was in the 90% with customers calling back in just to let someone know how great the interaction was. But that didn’t matter to them when I experienced a passing of someone close and took time off for grieving and funeral arrangements. HR took weeks to get back to my request for leave and then terminated me on my day off for missing too much time. 

All in all, you can do better and I advise anyone looking to work this position to find something else. 


Once you have been there for awhile you will see the terrible lack of empathy and appreciation chewy has for its employees.  Pay cap after 2 years of service,  You get 1$ more at .50 cents a year.  No 401K match.  No profit sharing.  Health benefits are free but bad to say the least, payed for benefits are not much better.  Breaks are short because of their view on what a break is, and they will write you up for it and fire you over being late, even for a couple mins.  At the same time it's ok to talk about sports with a manager for 20mins(favoritism).  Most chaotic and dangerous place i have ever worked or seen.  Always and injury or a accident weekly.  Forklifts and foot traffic are working in the same space all day.  I mean like within 1 foot of each other.  Very little PIT or PPE (including fall arrester and harness for lifts) would pass a real inspection most is damaged or is ripped.  They just this year(2017) went around and just wrote on the empty inspection tags that they were inspected and passed.  Torn and ripped harness and fall arresters pass???  Did I mention that this equipment as been in use since as early as 2014.  This all shows how much Chewy really cares about saving a few bucks over real employee safety.  

There is no room for you to move up unless you want to play their games and be a yes man.  Oh and the security they have there isn't for your safety or to stop theft.  It's there to make sure you can't take pictures of their horrible work place.  There is no safety of any kind at Chewy, no personal safety no job safety, not even emotional safety.  Only thing safe at Chewy is their management team that keep a tight circle and are untouchable.  Go to HR about problem with managers HR goes right to that manager and tells them whats going on and with who, game over employee, you are now a trouble maker enjoy your pink slip next week.  HR is just more protection for management not you, seen it happen about 30 times now.  No care for your personal life/family.  Mandatory OT gets out of control fast because they still haven't learned how to manage and managers yet.  Unfair expectations of their hourly employees.  Start up or pre-shift meetings are held by a very angry man child that acts like its a high school home room, and will no lie stop, and stare at someone if they aren't paying 100% attention to him.  That then holds all of us up and cost us all time.  And turns about and complains of "time of task" that is costing us employee work hours.  When he just held up 200 people for 3 mins to shame and demoralize a person in front of everyone.  Way to motivate your workers,  That is the type of hypocrisy you deal with on a daily basis at Chewy.  So if you can over look all that and MUCH MUCH more go ahead and apply,  They will hire you because they hire anyone even pedophiles, rapists and convicted violent criminals. SAFETY FIRST!!!

I could go on all day about Chewy but i'll end it here with a summary.  Like how they sold for 3.35 billion to Petsmart but don't plan on even doing one simple nice thing for its employees that made them rich.

Short summary.
Greedy company, incompetent/corrupt/angry management, No empathy for employees or their family,  NOT SAFE FOR HUMANS TO WORK IN.

The people who work here are awesome, talented and innovative, respected and respectful, decent and a hard/smart working group. Though not all suggestions are taken as a whole and ran with (unless they are REALLY awesome which is rare - cmon, you know that's true), a collective of similar suggestions from you and your team to solve issues are often pieced together to come up with an equitable solution, which benefits the process and the people who perform it. This really builds a sense of community and teamwork for those who care about what they do here. 

On the flip side...if you are the type of person who requires more than your good work to speak for itself, if you require praise for everything you do to gratify and/or glorify yourself and if you use these as measures of your self worth, you should apply elsewhere because Chewy will not coddle you and will not build on falseness. Now this doesn't mean Chewy won't recognize good work, but don't expect to get praise, raises or promotions by just being present and doing your minimum assigned task - no one is "entitled" to anything and everything is earned. Just as longevity and seniority are not (or are very small) factors to promotion at Chewy, you keep what you earn.  You will earn everything from praise to criticism and how you react to both is a measure of character as it should be; humility and openness to feedback are necessary for your success at Chewy (or any job for that matter).

Chewy serves the needs of its people: steady and stable work, a safe environment, industry average pay unless you earn more (see above, about not working the bare minimum), PTO and benefits, community and belonging to something bigger than ones' self, empowerment to make good decisions, decent shifts and relative flexibility, and family orientation. In addition to your needs, Chewy needs you to be happy with what you do and for you to keep an open line of communication if you aren't. Chewy needs you to go home to your family the same way or better than you came in that day. Chewy needs you to understand that you are a valuable member of the team no matter your role; if you don't feel that you are valuable, Chewy needs to know why so they can do something about it.

If you put in the work, if you are innovative about solving issues, if you are a person who is easy to get along with (or at least try to be), if your idea of fun at work is getting it done, if you prefer to work smarter and can (or at least try to) come up with ways to do so, if you don't have a "victim" mentality and if you want to take pride in what you do (even of it is slinging pet food/supplies - someone's gotta do it, we just do it better than anyone and everyone else), you should apply. Oh and shoot for the moon too...I've seen, let's say unconventional, people promoted or hired into positions where most companies would pass on them; this strategy is a huge strength for Chewy and compliments some of the more conventional and conservative management practices very well. We innovate and create the best possible solutions to our customer and team member needs.

Top Job Titles	Average Salary
Customer service representative 17 salaries reported	$16.06 per hour
Packer 30 salaries reported	$47.50 per hour
Software engineer 10 salaries reported	$123,440 per year
Fulfillment associate 14 salaries reported	$19.07 per hour
Area manager 18 salaries reported	$87,106 per year

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