crew member

cashier

cook

assistant manager

team member

Chicken Express

Starting off I was trained on everything that was on the menu and how to pack the food. The trainers were all extremely nice and informative, if you messed up on something they were not quick to anger and corrected you in a positive way. After being there longer I learned the ropes of the whole place, usually during a night shift we would get pretty busy around 6ish and then it would be a steady medium speed the rest of the night. I learned much customer service, how to react and remain calm in stressed situations, how to handle angry and unsatisfied customers in a way that made them happy and want to come back, and also learned how to lead a shift and have people respect you while also liking you. The management is outstanding. Not only are they there for help for something relating to the store, but they are also there for advice and help whenever it is needed. The co-workers are the same. The majority of them being loving, caring people, after working there a year they were my family. There were a few employees now and then that would act out towards managers and co-workers, but you see that in every job and they soon departed. The hardest part would probably be during the rush at drive-thru when I would get all the cars out of line as fast as possible while making sure they had all they wanted and needed and making sure they were satisfied with what they got. When it is that fast paced people packing the food might forget something so you have to remember to check the boxes and food to make sure nothing is missing and make sure that you don't get backed up too far in the line. The most enjoyable part of working there was the people. Everyone there really was like family. We tried to make every new trainee feel as welcomed as possible and there was always someone there that would help you out if you needed help with anything. The hours were great, if you wanted less or more you could easily get that by writing a note to the scheduler as long as it was a week in advance and if something came up last minute there was usually always someone that would be willing to take your shift. I would not have left at all if it hadn't of been for my parents saying that I needed to get a new job because I had been working there long enough. I still keep in touch with my ex-co-workers and managers and they are continually there for me if I ever need anything. Best place you could ever work, best group of people I will ever meet.

It's alright for someone whose still in highschool or is attending college, but theres alot of work to be done for such a low wage, thats what I hated about the place is that they'd have you do so much and then wait 6-12 months all for a .25-.50 cent raise.. it was ridiculous. The management was terrible, always had attitudes even when you were doing your work and being the best you could be, weather they were going through things at home they'd take it out on the employees. Most of the time the managers would write employees up over the most smallest things, didn't talk to them about the problem they'd just write them up. To fix it you'd have to speak with the one who wrote you up but most of the time it didn't matter because their answer was always a no to never changing it. Sometimes or most of the time I'd find the managers being rude to customers but never be written up or told not to do that, half of them let the power get to their heads. Then there were times some managers would threaten to write you up even when you weren't in the wrong. Honestly it was the team that kept me there, if it weren't for them I would have left a long time ago. It's a great place if you like getting paid a low wage after slaving away for hours on in on 7.25 just to make a couple cents more a year later, and take alot of stuff from managers, oh and the worst part was the managers acted like children more than the employees, they'd gossip and spread rumors about whose sleeping with who and if someones talking to someone weather it was any of their business, if they saw you outside work with someone they'd bother you with it the next day. I'd always wonder how do they even have the job they have, never once did I see they deserved it, most of the time under pressure they couldn't handle it, employees could handle a hard situation better than them.

As an avid fan of fast food, I recently had the opportunity to dine at Chicken Express, and overall, my experience was average. While there were both positive and negative aspects to my visit, I found myself awarding three stars to this establishment.

On the positive side, the service was prompt and friendly. The staff members were attentive and took my order efficiently. Additionally, the restaurant was clean and well-maintained, contributing to a pleasant atmosphere.

However, there were a few areas for improvement. Firstly, the food quality was satisfactory, but it didn't exceed my expectations. The chicken tenders were adequately cooked, but lacked the desired flavor and tenderness. Furthermore, the menu lacked diversity and healthier options, which limited the choices available.

Despite these drawbacks, Chicken Express does offer decent value for the price. The portion sizes were generous, and the prices were reasonable. However, to earn a higher rating, I would suggest enhancing the taste and variety of the menu items.

In conclusion, while my visit to Chicken Express was satisfactory, it didn't leave a lasting impression. With some improvements in food quality and menu diversity, this fast-food joint has the potential to provide an outstanding dining experience.

What is the best part of working at the company?
Great work environment n amazing management. Friendly staff. Liked that the company was fair n gave good opportunities to move up with the company. Also that the managers were Hands-On it would take their time to show you things explained if you didn't understand. 

What is the most stressful part about working at the company?
That sometimes would have to deal with rude customers but that was rarely. 

What is the work environment and culture like at the company?
The work environment finally and coworkers would help one another very nice environment and understanding management and the owner cares about his employees. It also employed people of all ages to work with on another but always a friendly company to work for had a great experience 


What is a typical day like for you at the company?
You would clock in and look at the schedule and talk with the managers to see what position you would work that day they would switch to employees around so that they would learn each position which gave and please the opportunity to move up in the company if you desired

I managed a Chicken Express in a small town and was given many promises that were not fulfilled such as promised hours, set scheduling, insurance and promotion availability. Overall the company was disrespectful and not properly managed throughout. This company also had little respect for personal time asked off. As a manger I expected I would get some calls during my time off, but the amount of calls during my days off were very extreme and often regarding matters not necessary for outside outreach. The team within was inconsistent in training and would often discipline on matters not directly emphasized. Throughout my employment there the owners and district managers would also degrade employees and use foul language to 'motivate' which I emphasized as management I would not participate in. The workload was based on personal friendships and was not divided fairly. Employee moral should be placed higher to ensure good customer service, the turnover rate was outrageous. Employees were even disciplined on making calls during breaks.

This company was in my opinion very unethical and not professional in business matters

- Preparing food and other items for the day and taking food orders from the customers; however, when a customer had a complaint they were taken care of immediately in a proper manner. 
- I learned being patient, enthusiastic, optimistic, and efficient team work can go a long way in any workplace/career. 
- The management overall was fairly good. Managers took care of situations very quickly whether it was related to customers, coworkers, or making sure if we ran out of something, they made sure we had it. They also help employees as well with closing duties and etc.
- There would be so much going on during the rushes, but everyone managed to help each other. 
- I believe the hardest part of the job was when I advanced to assistant manager and I would have to delegate tasks to the other employees. I was not used to that kind of... power, plus most of the coworkers were my friends outside of work, but I over came the obstacle and achieved it. 
- One thing I loved, during downtime (between rushes) while cleaning or if we were slow, we had laughter. I feel laughter brings forth a positive, more optimistic vibe in the workplace.

Honestly, as a first job, Chicken Express was great and accommodating, atleast it was originally. The benefits offered there as a regular employee was paid time off, and 25% off the meal. Also had the promise of a raise every 6 months.

I started working there the first day the location opened, and I got 2 raises during the first year, however in the whole last year I was there, I had not got a single raise even though I was named employee of the quarter, and never had a single write up. Then the location was bought out, and with it went over 50 hours of vacation time.

Under new management, it was much less accommodating. They would approve days off, and still schedule you on them, and expect you to be fine with it. Also can’t rely on other employees showing up, and are often made to work doubles.

Also, when I worked here, they  had holiday overtime, and if you worked overtime during the week with holiday overtime, they would count holiday overtime pay as just normal overtime, which resulted in me losing money.

I worked at Chicken express for a few weeks. everything was fine up until the managers had to train me. they figured I already knew the work when, I’ve hardly worked fast food my entire life. And I have told the main boss this,  A few of them would constantly complain about having to train me or anyone in general. they rather have people who know the job than train, that’s one thing I’ve noticed. They talk poorly on their employees especially when some work very hard at what they do. at least the location I was at. one of my managers would make fun of me and talk poorly about me instead of helping me achieve the goal. Also after I was still new because like I said in the beginning I was there for a few weeks they wanted me to pick up the pace faster when I’ve barely been there. Overall their management team is not that great, some are not team players, and they discourage you.

The day shifts were longer than the night shifts and the night shift was more busy then the day shift. I handled the customer complaints first unless the general manager was needed face to face and over the phone. If there was a problem with an order, I would be responsible to file the complaint in the computer and replace the order. I was responsible for the other employees' actions and duties to make sure they do what they are supposed to do and also if they follow the rules. If rules are broken they would recieve a "point" off and if you loose 6 points within a month, you would be terminated. My general manager was the hardest to deal with because she was stealing money from other employees by editing their hours on the day of payroll, which is the reason why I quit. I really enjoyed the experience I gained, especially having so much responsibility which has taught me a lot and will be very useful in my many years of employment.

typical days work includes but are not limited to; washing dishes, preparing meals, cooking, maintaining rotisseries, customer service, and table busting. Learned how to handle customer complaint in a quick, effective fashion as well as the minimal requirements of what it takes to run a food service establishment. management wasn't present most of the time because there were other up and coming facilities in different cities they had to attend in order to maintain. My co-workers were extremely enthusiastic and very dedicated to looking out for the other team members. The job only got tough during our rush hours where speed yet safety was vital to the success of delivery excellent customer service. most enjoyable part of the job was flexibility and essentially choosing my own hours as I was working two jobs at the time of my employment at this facility.

Top Job Titles	Average Salary
Crew member 5 salaries reported	$8.88 per hour
Cashier 10 salaries reported	$11.10 per hour
Cook 4 salaries reported	$13.63 per hour
Assistant manager 3 salaries reported	$42,500 per year
Team member 1 salary reported	$11.00 per hour

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