case manager

management trainee

care coordinator

medical coordinator

transporter

ChildNet

As a Project Manager II in Finance several of the duties included preparing reports to the different areas of client services in the Child Care business. Reports included trend analysis using several forecasting models and providing cost solutions for the effective use of company resources. Other duties and responsibilities included:
• Develops and manages plans for implementation of new projects, i.e., procedures, deadlines, and accountability; coordinates processes with respective representative.
• Designs and builds financial models based on diverse financial sources, in order to make informed strategic decisions.
• Conducts financial analyses independently or leads a team, participating in the most complex projects.
• May direct the production of ad hoc and periodic reports for department, and/or management.
Works to improve data quality processes and report design to meet diverse and changing needs for management reporting.
• Participates in the planning and development of departmental and non-departmental budgets, budget system completion, high level reviews and conducts area wide analyses for target development.
• Writes reports of recommendations and delivers formal presentations of analytic findings and suggested action steps to management and senior leaders.
• Facilitates and participates in meetings and presentations.
• Provides education and management consulting on the use and interpretation of analyses, reports, methodologies, and source data to managers/leaders.
• Supports executive staff and committees in the development, analysis and communication of cost saving strategies and budgets and in the research of financial, operation and variance issues.
• Works independently; accountable to complete work assignments.
• Implements engagement review and quality assurance procedures in accordance with ChildNet’s methodology
• Ensures successful execution of consulting engagements as measured by ChildNet’s goals and customer satisfaction.
• Recognizes, respects and responds to the unique, culturally-defined needs of others served

Such a rewarding job to be able to reunify families and help them achieve their fullest potencial(when possible). Yes the position has its good side, flexible schedule etc but the emotional stress inflicted upon the case managers is unbearable. How is one suppose to help the needed families when we are constantly under so much stress due to the unrealistic expectations and demands of this job. As a case manager you are expected to transport the children back and from their appointments/assessments, deal with the harrassment and threats the parents put upon you as they call you 1000 per week, testify in court and get yelled and put down by the judges, constantly submit and completed huge forms to provide to different people or department and also travel by plane if a placement at another state for the child in your care is needed and there some. The expectations are not humanly possible, this is the reason why they have such a high turn over rate, when will they learn that this is because good workers have to resign as they have to choose between their sanity and wellbeing and the field they love so much! Things are so unpredictable here, when you think you have everything covered things blow up unexpectedly, you are required to travel all over broward and even as far as homestead using your own vehicle. Yes they provide some mileage reimbursement but it doesnt nearly cover for gas used and wear and tear of your own family time, aside from not covering your vehicles monthly insurance or care for the high mileage you put in your car, yet they require you to use your vehicle and wont hire you with out it. Many times we end our day feeling abused and unappreciated for the hard work we do. They should be ashame of themselves, the 40k does not nearly compensate for all the work we put in to the point were we are putting our own health and wellbeing at risk. 

I think when you start at this company, it seems like you are going to get excellent training and have the beginnings of a promising career. The training doesn’t really show you how to do your job, as it’s just a very vague glance of what you will eventually do. Depending on what supervisor you are assigned to, predicts whether you will adequately learn how to do your job. The company also says they depend on your team members to train  you to do the job- which is so crazy because your team members don’t have time to train you. I have never worked anywhere that your team members train you and not your supervisor. The case workers are given fairly large caseloads and you end up driving constantly to pick the kids up from school, daycare or counseling or visits. On top of that you are learning the computer system so that you can document everything that is going on. In addition to that there are reports for court that are due and you are expected to know everything about the families on your caseload or risk getting challenged by certain judges. There is not enough time in your day to do all that is asked. I felt like some of the judges involved when you go to court, thought this agency was a joke. Little did they know that there are some very hard workers and good kind people, who just don’t have the time or support to do the job required. I was very disappointed with the higher ups in this agency and when I would come home at night and talk to my family about this place, they were horrified by my encounters. 

This is a high-pressure workplace where Child Case Managers are overworked, disrespected, and under-payed resulting in high turn-over. 

Since Covid, its common for some case management supervisors to be off the radar an entire day each week even if you need them, but the case managers are expected to do "whatever it takes"  which means you may work around the clock just to get your job done including evening home visits in Broward, writing DCF reports, and prepping documents for court. 

Ongoing technical & software issues but some of the tech support team will report you to your supervisor for actually asking for technical support. 
The parents' Case Plans require case managers to send referrals for community services (like therapy and substance abuse classes), but the ChildNet Referral system is a mess and the staff in charge of community referrals is often combative. 

In sum, there's a disconnect between upper management and the front line staff (case managers.) So if you really love and care about helping families and kids like I do, this workplace culture can be a tough environment to work in. There's a saying at ChildNet, "this job isn't for everyone".  For the reasons above,  I agree.  

But, it IS a good place to get training and learn the child welfare & case management field. 

A typical day at work is chaos, stress, being cursed out by clients, and being micro-managed. Tasks that you were not able to complete the day before will begin to pile up on you as management's main focus is to make you stop doing what you planned to do and work on things they are getting in trouble for. When you do not finish a task because of the daily emergencies that happen within your case load it will still be your fault. There is little to no support and even when you explain to management that you are stressed, overwhelmed and over worked you will be ignored and given more tasks to do. The job is almost impossible to do and it is certainly not any easier when you have no support from management.

My advice? Look elsewhere. Working at ChildNet is terrible. The caseload is too high, which management does not care about because all they are looking for is a name to assign to a case. The pay is low in comparison to all of the duties you are responsible for. The benefits/insurance is awful. Work/Life balance...What is that?

I love working in the social services field, but ChildNet makes me rethink my decision to pursue this field.

Most of my days and my colleagues days end in tears from being over worked and undervalued. PLEASE! Take your education and experience to a company that will actually value and appreciate you, because you wont find that at ChildNet!

Unrealistic expectations. High turnovers due to inexperience supervisors. Hard workers do not get promoted only the ones that butter up to management.  No room for advancement. Politics play a huge role in advancement. Not much room for growth( Service Coordination) not to mention they expect you to have Masters degree, certification and they will lowball your salary (40k) despite years of experience. They do not know the difference between assisting case management and doing case management job. Unfortunately, ChildNet has Directors and people in leadership roles who are clueless in child welfare and dynamics of  case management ( child advocates or dcm) because they never worked in that capacity so they don’t understand the dynamics. Hard workers get overlooked for advancement opportunities because ChildNet does not want to lose them and instead promote clueless and inexperienced  to leadership roles. The hard workers are overlooked and  end up seeking employment elsewhere .  Performance evaluation and random 3% cost of living adjustment is a joke.

Working at ChildNet started off promising, but over time it became one of the most stressful environments I’ve experienced. The mission itself is meaningful — helping children and families in need — but the internal culture doesn’t reflect the same care or support given to employees. Management was often unsupportive, dismissive of concerns, and failed to communicate or provide proper guidance.

A typical day involved juggling an overwhelming workload with unrealistic deadlines, little appreciation, and constant pressure to fix systemic issues beyond your control. Despite giving my best, there was very little recognition or acknowledgment of effort. I learned a lot about resilience and how to stay composed in difficult environments, but the emotional toll was significant. The hardest part of the job was feeling unheard and undervalued. The most enjoyable part was connecting with the few coworkers who genuinely cared and supported one another.

A typical day for me at ChildNet involved coordinating with foster parents and biological parents times and dates for visitation and resolving possible problems with transportation or conflicting times. I also was expected to supervise at least five to six parent-child visits in one day. In each visit, I would observe family interaction, note progress in parent or child behavior, redirect negative parent or child behavior, and be the eyes and ears of the agency during that visit. I would write reports for every visit in which I would go in detail about every single interaction observed between the parent and child. It was a fast-paced job and the the job culture could be stressful at times because of the fast-paced nature of the job. However, I had an excellent supervisor that was very approachable and eager to teach and correct me in anything she saw I needed assistance. I love to be challenged, therefore, I believe she helped me a lot in my communication skills as well as my confidence in social work.

Working as a Dependency case manager for this company is highly stressful. Management at this company is horrible. I feel like they promote veteran employees who lack leadership and motivation. It is difficult working for a supervisor who is indifferent about the job and makes zero effort to reach out and help a fellow employee on their team. Management here has many close-minded individuals.  You will not receive much support and you will have to rely on your own self. Be prepared to be a loner here! Be very selective with who you meet at this job because not everyone here has your best interest at heart. The pay does not match the nature of your work as a DCM. The hardest part of the job is managing the endless caseloads, attending useless meetings that require you to have your camera on (it is hard when you have so much to get done), and going through the certification process to keep your job! The most enjoyable part of the job is helping my clients receive the relevant services that they need. 

What is the best part of working at the company?
Management is horrible. The supervisors are so unethical, unprofessional and cruel. They drive you away and treat you like garbage. They can’t retain employees because the culture is just horrible. The president should fire all the old school supervisors with new ones because the old ones are what is working against Childnet. It’s not a bad place to work. The president is super awesome and fun. 

What is the most stressful part about working at the company?
Working with difficult supervisors who are very aggressive and unsupportive 

What is the work environment and culture like at the company?
It was okay, but there are a lot of work and high expectations. Working after hours and maybe on the weekend to meet the needs of the family is part of the job. 

What is a typical day like for you at the company?
Very busy with lots of paperwork and follow orders

Top Job Titles	Average Salary
Case manager 24 salaries reported	$52,315 per year
Management trainee 5 salaries reported	$50,000 per year
Care coordinator 11 salaries reported	$50,000 per year
Medical coordinator 11 salaries reported	$15.00 per hour
Transporter 6 salaries reported	$15.00 per hour

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