clinician

behavior technician

care coordinator

mental health technician

director of finance

Childrens Crisis Treatment Center

Children's Crisis Treatment Center (CcTC) is a private non-profit agency dedicated to assisting children and their families coping with the impact of behavioral health issues, traumatic events and other challenges that have an effect on childhood development.

CcTC passionately serves the emotional needs of children and families at risk beginning with early childhood. We meet children where they are and help them to reach their full potential regardless of their challenges. We strive to provide a safe and welcoming environment in which every child feels safe and is given an opportunity to thrive.

During the six-month internship at Children's Crisis Treatment Center, I was working with children of age 2 1/2 to 5 who face behavioral challenges and mental health issues. Conducting over 1,000 hours of observation and interacting with children, counselors, psychiatrists, nurses and therapists, I obtained a better understanding of mental health and psychology. My typical day starts with picking up children from the parking lot and walking them to their classroom, asking about their time at home and goals for the day. Giving hugs and encourage help those children to start their day with positive energy and trust. Each classroom has a fixed activity schedule to follow, introducing proper manners and positive communication at breakfast table, reading books, organizing games, helping children to complete their daily journal in class, resolving conflict, soothing temper tantrum by using our safety plans (positive ways to handle anger and feelings), reporting children's behavior and concerns by the end of the day. 

In the very last two months of the internship, I completed my own project on 'Combining Speech and Play Therapy in Introducing Social Skills and Manners to Young Children with Behavioral Challenge' where I created a one-on-one play session with two children. The personal bond and trust with these two children and the well planned projects had helped them cope with behavioral challenges on a certain level. Positive reinforcement such as sharing, using words to express emotion, making eye contact, and using polite words were introduced during the special play session. Classroom behavioral counselors reported less aggressive behavior and social conflict with peers of these two children. 

My second role as a intern at Children's Crisis Treatment Center is counselor assistant in Filial Parenting Skill Training Program. Making follow-up phone calls and forwarding notice of upcoming activities to parents are my weekly routine. During the parenting training session, I participated in parent-child special play time, playing the role of parent and the child to help clients to improve their active listening and communicating skills. 

The program advisors and the whole out-patient team have offered me tremendous support and inspiration on both mental and intellectual level. Open communication creates a friendly, professional and efficient work environment for everyone.

 Provide daily coverage to the reception desk.
 Pull charts for next day appointments.
 Creates/process/tracks Outpatient invoices (i.e. preparing, logging, reviewing, and correcting invoices, notifying clinician when invoices are missing, mails out invoices when signatures are not obtained.
 Manages/updates wait list, caseload list and discharge list.
 Processes and follow-up with Outpatient wait list calls.
 Processes utilization reports to the Office of Mental Health (i.e. processes CRS admission records, CRS outcome records, multiple events service forms, records units of service, files BSU# admission forms in charts).
 Files Outpatient therapy notes (i.e. progress notes, case management notes, treatment plans).
 Maintain waiting room brochures.
 Provides support functions to clinicians and Outpatient Director.
 Provides support functions to Medical Record (i.e. creates medical records files, processes Medical Record requests for different agencies, Court, Social Security Administration, medical offices, etc.).
 Take application for services interviewing the client, and schedule an Intake Assessment with Outpatient Services.
 Assume additional responsibilities as assigned.

This workplace has a high turnover rate, which appears to be related to challenges in management structure and organization. Training for new staff is often limited or inconsistent, and employees may need to rely on coworkers for guidance rather than from management. Policies and expectations can feel unclear or change frequently, sometimes being addressed after issues arise rather than proactively. At times, staff may feel unsupported when trying to meet expectations without clear direction.
Workload and staffing can also be challenging, with instances where coverage may not always feel sufficient to fully support both client and staff needs.

Communication from management can sometimes feel inconsistent or unprofessional, and staff concerns may not always feel fully acknowledged. Compensation is extremely low for the level of responsibility and opportunities for raises are slim to none. Overall, the role can be meaningful and has potential, but improvements in leadership, training, communication, and structure would greatly enhance the work environment.

Cctc is a day treatment program for children.  I worked with groups of 10-15 clients per day.  I learned how to apply counseling techniques in group situations, how to remain objective and composed in difficult situations, how to relate to and develop therapeutic relationships with both clients and colleagues, and how to be a team leader.  

The most difficult aspect of the job was organizing large groups of clients in order to implement daily plans such as activities and techniques that enhanced progress toward individual treatment goals.

The most enjoyable part of the job was successfully achieving implementation of treatment plans and observing client progress.

Children Crises Treatment Center was productive and a fun place to work. Work days were different from one day to another because we worked with mentally challenged students and their families and each day brought different challenges and rewards. I learned to be an excellent listener, patience, and a problem solver as well as a conflict resolver.I also found it rewarding in assisting our clients achieve their goals.I was able to develop excellent time management skills and people skills. The workplace was wonderful because our goals were to assist the students succeed. The hardest part of the job was the daily behaviors of the students we had to adjust to because each day brought new challenges and rewards.The most enjoyable part of the job was assisting the students to succeed in meeting the goals of their treatment plans.

The best part of the job were the fellow clinicians and the client families. The organization is disorganized, dishonest in interviews, and outpatient services are the only clinicians not salaried because outpatient clinicians are "part time" status, but required to work full time hours, resulting in over 20 hours/week of unpaid work. They do not make any of this clear in the interview and only after you have accepted the job do they tell you you're considered part-time. Many of the clinicians do not qualify for the benefits or paid holidays, despite being required to take them off.

Working in the TN, you need lots of patience and a strong mental health system. Working with clients who have moments of aggression and defiance is very difficult. Some will hit, punch, scratch, throw objects, spit, and kick you, other staff, and their peers. A lot of times you are not able to have a lunch break due to low staff/or client behaviors. Company values getting more intakes in the program opposed to allowing a room to gain structure. The job isn’t very rewarding, as the kids will go home and reverse all the process from the day. Working overtime with completing notes for the day, the pay isn’t tremendous considering the abuse that can occur(scars, bruises, bite marks)

You really have to love what you do to work here. The clientele is extremely acute which is very emotionally taxing considering that the pay is honestly very minimal ($16-$18 for my position). The work can be grueling and burnout comes very quickly if you do not prioritize yourself. For me, lunch breaks were basically impossible to take because of clients' needs. There is a fair amount of workplace politics, but my cohort of coworkers and managers were supportive and understanding. It's a 6.5/10 workplace for me. I would say its a good place for you to discover if this is truly your calling. 


Work directly with youth. Manage a classroom of 10-15 students. Provide each child with direct services acting as a liason between the agency and the host school. Ensuring that children with needs are appropriately referred. Identifying the educational and behavioral needs and implementing accommodations as indicated on students' IEPs. Additionally, iimplementing action plans that are developed and participation in individual and group format therapeutic sessions daily.

I enjoyed making a difference in children lives who were struggling academically and with behaviors, the hardest part was getting attached to clients and then having to leave them when their hours were cut or terminated once child was re-evaluated,I enjoyed  building relationships with clients and their families. I learned how to work in time management & team work as well as feeling the appreciation when you all worked together to do what was best for our clients

Top Job Titles	Average Salary
Clinician 3 salaries reported	$50,333 per year
Behavior technician 2 salaries reported	$18.95 per hour
Care coordinator 1 salary reported	$36,500 per year
Mental health technician 3 salaries reported	$44,167 per year
Director of finance 1 salary reported	$127,500 per year

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