counter staff

crew member

store manager

general manager

managing partner

Chip City

Chip City is a fun place to work. Great cookies, co-workers can be hit or miss, friendly customers, and foolproof work tasks that you have to try to fail. However, getting hours is a hassle and a half, and good luck hearing from any higher-ups after your on-boarding. Part-time work implies anything from 15-20 hours or more, but you're lucky if you get 10, especially if you're the newest in the store. My manager left after being treated unfairly and now we've been left to fend for ourselves. We've had multiple people leave, and there are still no increases in work hours. The higher-ups are not concerned with the treatment of co-workers amongst each other and essentially make it your problem if you want more work. Unless you live at home and can depend off of your parents, skip this place, because it is not sustainable work. You'll barely be getting by paycheck-to-paycheck. Great environment, but no help from your superiors for anything. 

I've worked with this company for nearly 5 years, and it's been an amazing time. I joined at a time when there were only 3 locations within NYC and now the company has expanded to 20. I've had a chance to learn and grow and move up. 

From the beginning, this company has really cared about the quality of their product and that has never once wavered. This is something I really respect, especially as we continue to grow. Each day brings new challenges, and while it's tough sometimes, it's really rewarding when a project is finally completed.

Never once do I feel like someone is hovering over you to make sure you are working. It's the kind of environment where you trust the people around you to do what needs to be done.

My typical day is a Monday-Friday from 9am-5pm. During the fall and holiday season we get a lot busier, and it may require more hours during the week just to make sure things are going smoothly, but I've never felt overworked. 

If you need help, your management and HR is always there to listen to what your needs are and find a solution. 


What is the best part of working at the company?
The best part of working at Chip City is the team atmosphere and interacting with guests. It’s a fast-paced environment, but working together to deliver great service and seeing customers leave happy makes it rewarding. I also appreciate the positive culture and the opportunity to grow and learn new responsibilities.

What is the most stressful part about working at the company?
Job is not that stressful you get the support you need and get trained it gets easier the more you bake 

What is the work environment and culture like at the company?
Very supporting and work well as a team theire is nothing as a stupid question management always help 

What is a typical day like for you at the company?
Baking and a lot of customer conversations that I like

 Chip City on the surface seems like a cool, easy place to work. NOPE! It has the worst upper management I have ever seen. They get mad at you for communicating with your team, constant fear of being fired or getting your first and final warning for something small like asking for help. The management in new york are some of the meanest people. They treat their general managers and shift leads like dogs, constantly yelling at them and have the highest unattainable expectations for their staff. Unless you can take verbal abuse, either no hours or too many, and you hate yourself then don't apply to here, they do not care about you or anybody but their corporate staff.  

It’s unfortunate that a cookie company should provide one of the most fun environments. Despite that fact, there is no training structure, no leadership support, impuslive terminations results in bad culture and uneasy work environment. There are high expectations of 40hrs floor time and 10 hrs admin  coincided with a cheap salary, emphasizing 40 hrs of included pooled house tips, removing incentives from hourly employees. It’s unfortunate but some companies don’t get work life balance and instead over work employees for optimal usage. 

"Don’t work here they seem nice at first and expect you to know everything and make you feel dumb when you ask for help" is a fantastic summary. The expectations are insanely contradictory, an example is how the company expects to be customer forward but also expects everyone to leave on time, so service and product must be at 100% while the actual cleaning can't be, but without cleaning a little earlier, you can't leave on time. 

I felt very stupid for asking very important questions that are common sense in other companies but very different at chip city, I was asked to also do many things that were health code violations. 

I don't recommend working for Chip City, the hours are horrible and depending on the location you are at it will most likely be slow through out the whole day. Expect to do a lot of baking even though there is no customers whatsoever throughout the week. The pay is horrible as well with the amount of work that has to be done. District managers do not care about you whatsoever, you can't even complain to HR because the district managers are close to HR people so there is no point. Stay away from this job especially if you are a teen in search of a job.

I had high hopes of developing professionally at the company. Unfortunately, the lack of training and passive aggression displayed by this company is absurd. You are initially encouraged to grow, however when at a certain point, all responsibilities are left on you; And when you are no longer of purpose, or fail to meet the impossible sale goals you are laid off. Be prepared for frequent call outs, lack of coverage, expected to work double shifts, and lack of support when working for CC. Company stated labor needed to be cut do to lack of sales. 

Fun coworkers to work with but very hard work-life balance. Hard to get a flexible schedule. Good way to make some easy money plus good tips but management could be better. Getting shift coverage was nearly impossible and certain managers would be over your shoulder the whole time. Management never appreciated the employees hard work especially during new flavor releases and crazy busy days. New  unrealistic rules being made every day makes it impossible to determine what exactly management expects from employees. 

Chip City is an awesome company to work for as they're expanding and developing. It's been great to to work around hard working, like minded individuals who have an entrepreneurial mind set. It definitely not the typical corporate experience which is something I've grown to prefer. If you're someone who's committed to growth, independent, likes a good, fun group and is up for the challenge of helping bring Chip City to the moon, you'd be a great fit!

Top Job Titles	Average Salary
Counter staff 54 salaries reported	$16.48 per hour
Crew member 144 salaries reported	$16.88 per hour
Store manager 96 salaries reported	$24.02 per hour
General manager 2 salaries reported	$67,500 per year
Managing partner 16 salaries reported	$72,500 per year

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