baker

delivery driver

store manager

bakery assistant

team member

Chip Cookies

Pros
1 star instead of zero because this is a decent first job, allows you to experience the customer service and food industry. Other highlights to this job is their flexibility when it comes to scheduling and tips which definitely vary depending on the time and day. And the 20% employee discount.

Cons
Downsides however, job description is extremely vague and most importantly, management was terrible. HR manager was completely unprofessional and outwardly disrespectful to team members (including me). 

Vague Job Description 
Not sure if they updated the position description but before starting this job, the description on the website did not address the excess workload we’d have to do. Work independently for both the front and back of the house. This includes, tending to customers, maintaining a clean workspace up front and in the back, tidying up dining area, restocking, make dough in-house, cleaning up after not only yourself but the people before you, including the managers who claim that “we should all clean up after ourselves”. Basically, you’re running the entire store on your own during your shift (except for weekend nights). Expect work front and back simultaneously, you’ll make dough from scratch and shape the dough, taking phone calls, taking customers orders + DoorDash orders, baking cookies, maintaining a clean workspace in the front and back, dishes, cleaning up after customers in the dining area, etc. 
You’ll be doing all of that within your FOUR hour shift ALONE. It’s a pretty high-stress, fast-pace environment. Unless it’s a morning shift. Midday and closing shifts are more demanding. 

Training
Not to mention the sloppy training I went through. The times where I’ve made errors, it was due to the lack of training in specific areas. I didn’t learn how to properly use/navigate the cash register till my third or fourth shift. Nor did I learn that we were suppose to check counterfeit bills. I was only taught after I had gotten a warning recently (a couple other of my coworkers did as well) for not checking a counterfeit bill. 

Management Team
HR management specifically is the worst part of working here. They truly do not care for their employees, it’s strictly business only. The manager only contacts you with the schedule that always comes out a day late or if they have something to nitpick about. They have all these high expectations for you despite the fact that each person’s shift is FOUR hours and is jam-packed with other tasks and chores in which they’ll happily add more things to do during your shift. Oh, and don’t even bother to ask for help from them either. I’ve asked multiple times to have a helping hand during shifts but was constantly disregarded as it’s “unnecessary to have more than one person working per shift”. Be prepared to be uninformed 24/7, I’ve had customers come in with orders placed in advanced without anyone notifying me. Also, be prepared to be thrown under the bus when it comes to errors being made. One thing about the specific location I worked at, they always resorted to pointing fingers at who did what instead of trying to resolve the actual issue. 
Manager has threatened us, team members by claiming we’d all lose our jobs and get replaced due to our lack of performance but refuses to understand why our performance has been “lacking”. Instead, they force this negative reinforcement tactic to get us to perform the way they want us to. 

Nobody’s perfect and this job is definitely not for you if you aren’t. 

A day at Chip usually consists of a lot of customer service, baking cookies, mixing batches, weighing out ingredients, and socializing with coworkers. I was employed at Chip for close to a year, and saw a lot of turnover. Many people often quit or stopped showing up to shifts, and many of the employees are high school and college students and often don't have interest being in the same place for very long. Moving up is possible, but not guaranteed. 
The management at Chip varies, the owners aren't very involved in the day-to-day of the business but will sometimes show up and spend a couple days in the store, but it can be frustrating trying to communicate with them why certain things happen because they aren't super directly involved it seems. The workplace can be really fun and laid back, but sometimes that allows for people to not take the job seriously and not do their work. It can be hard to keep the attention of your coworkers (I was a shift manager so I would oversee the rest of the workers on a shift and make sure things were going smoothly) and encourage them to be responsible for going through the day without constant attention.

I would say the hardest part of the job is staying patient with customers who are very convinced that they are right and are upset that something happened with their delivery order/cookies/etc and trying to tell them it was something THEY did or didn't read in the information that resulted in their issue. The customer is not always right, and it can be draining trying to stay lighthearted when people are yelling at you about cookies. This job is definitely a test for customer service and conflict management, and especially phone customer service. 

A good aspect of the job is that it works with busy schedules really well, especially if you're a student. The workplace is relatively laid back and you tend to bond with coworkers quickly. It's generally a fun environment and giving cookies to 7 year olds with no teeth who have never seen such a big cookie is a great way to light up your day.

The training process is pretty much nonexistent. Someone will vaguely tell you what to do but for the most part you have to learn on your own. As a new hire, it's very apparent how different you are from people that have worked there a while. It's difficult to be social with the other employees at first. But the main issue is with management. The owners treat their employees very badly. There is absolutely no trust. They installed cameras to spy on us so they could get mad at us. But you will most likely never meet the owners because they are so distant from the company. I didn't know who the owner was for several months of my employment and I only met him once and it was not a good experience. He did not listen to his employees very well. It feels like you are not allowed to talk to him unless you are a manager and he will not talk to you directly. He'll send complaints about employees to managers so they can relay the message, which only creates a bigger divide in authority. It is not a place where you feel cared about. They are constantly hiring and we have way too many employees, so your hours are always shortened to make room for new hires. They used to promise growth within the company but now that is virtually impossible because they have gotten rid of those positions. They are hiring managers from outside of the company that have management experience but no experience with the company culture or rules. This creates a bigger hierarchical divide between entry level employees and managers. It is not a comfortable work environment and the pay is not worth it.

I did not enjoy working for Chip Cookies. The management in the Sacramento location was terrible. They had exceedingly high expectations and expected for you to learn everything within a couple of days. They prioritize making sales and profit over their employees and our mental health. They expected for me to make over 60 cookies in my 4 hour shift while I was busy with no breaks from customers for about 3 of those hours. The managers verbally got upset with me for not being able to finish making cookies during my 4 hour shifts and also expected me to wash all the dishes, clean the kitchen, and mop the floors at the end of my shift. I would have to constantly work overtime just to clean the kitchen past 10 pm. The managers simply did not care about my mental health and my needs. They were not patient at all considering I was new. The only thing they cared about was that I finish all of my tasks within the time of my shift (which was impossible especially with being the only person in the store) and that my sales were higher. They also had strange methods of operation such as leaving cookies outside overnight, making them mold the next day and picked out all of the chocolate chips out of a batch of cookie dough that got dry from leaving it out to reuse them again.

I worked there for over 4 months and let me tell you the turn-over is high for a reason. No benefits, disgustingly low pay and the management and upper management treat you nothing more than disposable meat bag. You want to pay people 10-13 dollars while constantly being understaffed, dealing with dinner rush while also having them be your clean up crew by having them get on their hands and knees to wipe floor boards? That’s how you reward people who stay on top of everything? 

The work environment is unsafe too, you’re never their priority. The AC was out for two weeks and it took them a whole week to get us a swamp cooler. A WHOLE WEEK of sitting in an unventilated store that had ovens and heaters going on, it got up to 90 degrees in that store. When telling management that we were suffering from heat exhaustion and felt on the verge of passing out they said that it would be unfair to leave others to deal with the store/ while suffering from HEAT EXHAUSTION. What a sick joke of a company and a chain. There’s a reason 8 people including myself quit their jobs within the same month.

Seriously if you have any amount of self respect to yourself as a human being, don’t work here. There’s a reason a lot of people are leaving their terrible jobs and this is one of the perfect examples. Please look for a job elsewhere.

Work-life balance
Flexible with availability. Always happy to have you work extra hours

Pay & benefits
Every 3 months there is a review but don't guarantee a raise

Job security and advancement
You should put in all the effort and take initiative to do things you know need to be done, its noticed.

Management
Management will help you with anything you need and will work with you as long as you stay in good communication

Culture
Everyone is always helping each other out so customers don't wait drivers have cookies available to deliver and production quotas are being met. Overall staff is very friendly and upbeat.

Overall
This is not a place for bystanders. CHIP COOKIES has held high standards for it's employees. A good work ethic, being efficienct and cleanliness is expected. We mix the cookies ourselves, we roll them by hand and bake them all in store. Working together as a team and doing things outside of your job description is always praised, appreciated and recognized. Management is always happy to answer  questions and are very informative about how the store is supposed to operate. Making this place a great place to work When you step up and put in the extra effort you will get the recognition and respect you deserve. When standards are met this is a great and low pressure job.  Come join us in salt lake city if you are a hard worker and willing to learn how to lend a hand in many areas of our store. We got your back!

This job is the ultimate catfish job. They lure you in with a promise of it being an easy independent job where you have a lot of control of day to day operations. With that comes being left completely alone, little to no communication and a horrible excuse for “compensation” for the work you put in. I was with this company for 2 years and never once received a raise even though I inquired about it multiple times and so did other managers. Their way of paying us more without actually having to pay us more was to put us in the tip pool which just took money away from my employees. You have to reach out to higher ups several times in order to get a response on anything or help with anything. They expect you to just figure stuff out on your own but reprimand you when you make decisions that don’t perfectly align with what they think. I ended up getting fired because I “wasn’t happy enough” because I was stressed about the amount of work I had to do. These people don’t care about their employees and they don’t care about the job culture, they only care about good reviews and making money so they can use it to NOT give their employees raises or even fix equipment that breaks.

I was made to work alone in the store multiple times, especially on weekend closing shifts when we were the most busy. I was expected to clean the whole shop, do dishes, wipe off trays, get dough out of the freezer, make cookies for customers, etc., often completely alone with no previous experience to help me juggle the stress of needing to deal with a line out the door when it's just me and angry customers.

The store manager would get mad if we needed to stay past closing to finish with our duties, which was impossible some days because we would have customers up until five minutes before we closed and would be unable to do all the closing duties, especially if we were alone in the store.

My manager was great, but most people working there were high school kids who only worked there for the lack of rules and restrictions in place. Callouts were frequent and requests for shift changes happened a lot, which was handled well.

While it is a decent job for anyone in high school who doesn't actually want to work and is fine being alone in a shop for hours at a time, I wouldn't recommend it for anyone else. The pay was not worth the stress it caused.

When I initially got this job, I loved it. It was a great place to work and one of the better food service jobs I've had. It got a little overwhelming at times but overall, I loved at this job. My boss was awesome and very caring, everything seemed promising. Then there was this huge company change and I was let go. I was a hardworking employee, always showed up on time and even earlier than my scheduled shifts, and I was very reliable. My manger saw so much potential in me but apparently higher management didn't. 

I was told I was let go due to "negative reviews" about my customer service but honestly this just felt like an excuse to lay me off. I won't deny that I am not the best with customers but I never try to be openly rude. This was something that was never addressed with me directly and something I could have improved upon if given the chance but HQ just wanted to get rid of me. 


This job started out decent. Then as time went on and I got deeper into it I realized oh... I'm not in a good place. Let me sum it up for you as best as possible. You'll be mistreated, lied to, overworked, miserable, taken advantage of and much more horrible things.  The owners/upper management are terrible at taking accountable and respecting their employees. Without employees you can't run a business I hate to tell you. They overwork you and under pay you. They'll make you drive for free on company time and they are vague in all that they do. They only care about numbers, not their customers and not their employees. I worked while I had covid because we were so low staffed I had to go in. You might say, well why didn't you hire more people? Well because nobody was applying because all of Utah knows they under pay and they are a terrible company to work for. Half the things in the stores are broken and they are too cheap to take care of anything important. Geez I could go on for days but I think you get the point. Don't give these people a dime or your time. 

Top Job Titles	Average Salary
Baker 2 salaries reported	$12.75 per hour
Delivery driver 1 salary reported	$12.00 per hour
Store manager 3 salaries reported	$18.67 per hour
Bakery assistant 1 salary reported	$12.00 per hour
Team member 21 salaries reported	$12.91 per hour

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