sales representative

customer service representative

retention specialist

retention representative

solution specialist

Choice Home Warranty

Simply google up reviews or even Youtube some reports on CHW to know what it is you're getting into.

Despite how management and higher personnel may pride themselves as being #2 or even #3 in the Home Warranty
field, truth be told that they're actually #5. And if the way they
conduct business keeps going, they're guaranteed to fall lower.

CHW is a stressful job, and by no means is there a "laid back"
atmosphere. Maybe in the earlier years of the company it was,
but certainly not anymore. The pay can be decent depending on
the department you are working in. It is possible to climb in the
company, but only if you are *extremely* successful in your
department. If not, don't expect to go up just because you
always show up on time and always try your best.

Management will outright lie to you about your job security. They
will say that so long as you show that you are trying, that you are
putting in the work, and even if your numbers are not exact (say
your overall is 12.5 out of 13 for ex.), everything is fine. There are
no repercussions.

This is a lie. You will be called into offices, and you will be given
final notices (even if you never had any prior to). Keep in mind
that the turnover rate in this company is hilariously high. You
have 0 job security because they are always hiring additional
personnel in their most basic departments (Customer Service
and Dispatch). Unless you're perfect in your numbers, do not
expect any special treatment.

Breaks are only 10 minutes (extended to 15 during the summer
I believe), and considering the stress of your normal hours, just
having 2 ten minute breaks is simply not enough. If you want
lunch, I suggest ordering food (or even bringing your own) as
the building's location is horribly inconvenient for traveling to
get lunch.

If you're in CS, expect to consistently receive angry phone
calls from irate customers over how little their policies
actually cover, and how cheap CHW is at actually covering
and replacing their broken appliances.

If you're in Dispatch, expect to get frustrated over how techs
refuse to work with CHW due to their incompetent system
of paying technicians (they're really REALLY bad at this),
and how some of the locations their sales personnel have
acquired are in middle of nowhere towns where the closest
tech is 50+ miles away and is an older person who is not
technologically savvy.

The entire structure of the company is horrid, and the
treatment of their customers (including their workers)
is abysmal.

You've been warned.

Honestly it isn't a bad job, but they are super busy and let's be honest there ethics aren't so good when it comes to consumers, but most jobs are like that. 

I worked there for 6 months and within that time frame  I got promoted to a level two claims supervisor at the time but since switching things around I never had the chance but still received my $2 raise. 

Day to day is sitting on the phones and answering calls
 The job itself is easy it's the customer you want to spit on that makes it hard when there incredibly rude. My supervisor was awesome! There are a few and the people are okay. Only reason I left was because I've been in the call center 5 years and was looking for something different than just sitting on the phones all day I mean I have a bachelors degree and wanted to put it to use otherwise if offered a management role j would have stayed. Every job is annoying you just have to find what job is so annoying that's it's worth it. 

If your quiet and don't talk you may go unnoticed UNLESS your quiet and skilled then you will not go unnoticed I was quiet asf and got noticed by my work ethic so again it's really up to you. 

Attendance is key. If your on time everyday then you don't have to worry about being fired even if your late on breaks or lunches. If your late everyday like I was lol then you'll be on thin ice. If your good at what you do be patient and you'll be rewarded

If your liked he'll yeah it helps moving up because your being noticed duhh that's any job place

At the end of the day it's a job you either like call centers or you don't but I can say at least they do promote within they really mean that but they won't hesitate to fire you if your late, rude to customers on the phone like being all ratchet talking to them. 

Sorry for rhe long review im always looking for the real scoop so i Hope this helps

As a whole, you must take into an account that this is an aftermarket company. Their sole existence is to take peoples money with the goal of not losing money. How would a company like this do that? Finding loopholes to avoid covering claims. They claim they have a high approval rating that is because they will approve SOMETHING in the claim while denying the majority of the costs. This way, they can claim is as APPROVED without actually approving much. They replace expensive parts with cheaper parts. They take advantage of their technicians by not paying them what they agreed to when taking the job. This company is built off of unethical practices. As an employee, you must be willing to give up morals if you want to be able to do the job well. Also, you must be tough skinned to be able to deal with most of the management because they will give you attitude simply because they feel like it. The CEO is not a nice person and this is the type of company that will throw you a 2-slice pizza party instead of letting you in on the blood money they are stacking off the backs of their technicians. 

Summary, if all you care about is good pay, you will love this job so long as you can keep up with the ever changing policies. If you want a job where you feel appreciated, valued, and that you have done something good at the end of the day, this is NOT the job for you. 

the best part? your coworkers, these are some fun characters that help the day go by faster. Management could be way better, there are some that literally do not listen to your concerns and then there are some who truly care about your growth (if you care that is). each manager has their own idea of how things are run. hardest part? The customers are allowed to disrespect and belittle you and you have to sit there and take it (you're reprimanded if stand up for yourself). I wouldn't say this is hard but things are constantly changing so some times it can be hard to keep up but it also keeps things exciting in a sense. I don't have any other call center experience to compare to but others have said most call centers are NOT like that. I've seen employees who basically started with CHW fired for something silly or even embarrassingly demoted. I would not recommend the job to others unless you are truly desperate for money. Extremely strict on attendance (they even start taking out your pay if you're over too much on breaks/lunches). If you need money and are in between jobs or something then yes, but I would not expect to last long. They're also weird on over time; sometimes they want you stay all day and then others its like pulling teeth to stay another hour. They are flexible with your schedule (if they like you) if you're one of the good employees, i will say that

While working at choice home warranty I made the most money I ever made out of any job however the favoritism lack of accountability terrible products made my time they’re difficult. There is obvious favoritism for those of a certain faith for advancement in the company and it’s no secret. My coworkers were very cool and there was a lot of laughs to be had with my peers however like I mentioned in other posts they do not pay overtime yet require overtime nor do they give you paid time off. As a commission based sales men there is no honor among the sales man. This is a one call close sale and if somebody calls back asking for you there is way less than a 50-50 chance that they will get transferred to you. There is also no room for adjusting the script to make it your own without getting on management bad side no matter how successful it may be. Overall if you’re looking to learn sales are already good at sales could look past nepotism and a terrible product this is a good place to be but if you want to sleep at night have some kind of job security and feel fulfilled run away!

The only positive thing about working here was the coworkers. Everything else was exhausting and demoralizing. The company operates in a high-pressure, micromanaged environment where unrealistic expectations are the norm and employees are constantly monitored. Job security is virtually nonexistent, and people regularly feel they could be let go at any moment.

Pay and benefits are poor. Time off is limited, sick time is extremely minimal, and holidays are scarce. There is little to no investment in employees or workplace conditions, despite ongoing issues that negatively affect morale and health. High demand, constant stress, and burnout are built into the culture.

Leadership lacks transparency and accountability. Decision-making feels disconnected from reality, and advancement opportunities are extremely limited unless you fit a very specific mold.
Employee feedback is ignored, and long-term sustainability is clearly not a priority.

Proceed with caution. If you value stability, fair treatment, or a healthy work environment, look elsewhere. This is no place to build a career. 

This job is the best job I have came across. The people here are great people, both managers and employees. What stands out the most here is how well they treat their employees. Break room is like an arcade room, essentials are provided for you. They are very understanding and their expectations are simple, you make money for them they will return just as much or more. As long as you do your job you will love working here. Another great thing about this company is how since it is a private company you get to meet and interact with the actual owners and they are just as great. They treat everyone and anyone with the same respect and gratitude regardless of their position. I cannot stress enough how great they treat you here. The job itself is very simple as well and very laid out for you. You read what they give you and you should be set and if you have any questions ANYONE is willing to help you with a smile on their face at all times. I hope to create a career here and consider myself very lucky to be a part of their company!

Terrible management from the top down.  Owners of the company don't mind using insults and profanity as motivators.  Incentive plan was based on customer satisfaction.  As a case manager, exclusively responsible for resolving denied claim, it's impossible to give customers a positive experience.  Management knows this, hence the incentive structure.  The atmosphere was that of a high school cafeteria.  Inappropriate jokes, bad language, and generally unprofessional behavior was commonplace.   Most customer related problems stemmed from the sales agents' deceptive practices.  As long as you get the sale, nothing else mattered.   Avoid this company unless you desperately need work.

I have been working for Choice Home Warranty for the past 3 years.
I could not be happier and as a matter of fact this has been one of the best places to work since I moved to Jersey from New York.
Like in any other place of work, there will always be stress and sometimes some days will be tougher than others but the reality is that the same thing will happen anywhere.
The atmosphere at Choice Home Warranty is great and everyone is very friendly. There are many incentives to the employees and the company is very understanding with employee's family and personal issues as long as the employee is responsible and works hard.
My company is great on an over all and we are always looking to improve. (That is the best thing of all).
I really have no complains. I am a hard worker and the company recognizes that. If you are a lazy employee and if your work ethic is poor... well.. you get back what you give.

CHW is a great place to work. I started working here may of 2017. Since I've been here i have been awarded employee of the month as well as rookie of the year. Hard work and determination to succeed absolutely does not go unnoticed here. I was previously a diesel mechanic and never imagined i would ever love working for a company like CHW, but i have never been this happy and enthused to come to work. If you are a technical person and like a challenge with plenty of room for advancement in a rapidly growing company then CHW will be a great fit for you. Making the jump from the field to CHW was one of the best things i ever could have done. I highly recommend giving this company a chance. You won't regret it!

Top Job Titles	Average Salary
Sales representative 5 salaries reported	$92,000 per year
Customer service representative 1 salary reported	$18.00 per hour
Retention specialist 7 salaries reported	$18.00 per hour
Retention representative 1 salary reported	$18.00 per hour
Solution specialist 10 salaries reported	$24.50 per hour

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