dental assistant

certified medical assistant

dental hygienist

behavioral health counselor

registered nurse

Choptank Community Health System

My time at Choptank Community Health was disappointing for several reasons:

HR and Leadership Issues: The HR department is often unresponsive, making it difficult to address any concerns. It often feels like they are intentionally avoiding you and when you do talk to someone, you get incorrect information.  Information during the hiring process was inaccurate and deceiving.  Senior leadership is mostly absent, but in the few times you see or talk to them, they show little empathy or support for the staff.  This all leaves employees feeling undervalued, unimportant, and resentful.  Leadership lacks experience which is evident in the decisions they make. 

Emphasis on Billing, Not Patient Care: The organization appears more focused on maximizing billing and cutting staff costs than delivering quality patient care. This misaligned priority hinders clinicians' ability to fully serve their patients.   Clinicians and other staff end up being burned out and frustrated.

Chronic Understaffing and Poor Planning: Severe understaffing is a constant issue, and there’s little effort to hire or support employees. Staff members end up juggling multiple responsibilities. Leadership seems more interested in launching new programs rather than ensuring that existing ones are managed or staffed properly.

Middle Management Overburdened: Middle management/directors seem to receive minimal support and zero understanding from senior leadership, which only adds to the stress caused by understaffing and poor planning.

Compensation and Benefits: The pay is low, especially considering the demanding workload. Getting a raise was much more of a fight than it needed to be.  Senior leadership appeared to not seem interested in employee satisfaction or fair compensation and took their time addressing concerns.  The health benefits are mediocre, offering limited assistance to employees and a lack of providers.  

Overall, Choptank Community Health prioritizes profits over the well-being of both staff and patients, creating a difficult and unsupportive environment.

Conditions for employment as of my time of hire were a FULL vaccination history. Not just COVID. If this is an issue for you do NOT apply. (They do not make this clear in the listing. I took the position because my field of work is difficult to find in this area)

If you want to work for a place where you can truly feel connected to your community and feel accomplished, this is a great place. Unfortunately, my time there was plagued by bad management at the administration level.

You will not feel like anyone has control over the day to day operations and responsibilities are passed onto regular staff. Administration will waste time on issues that are irrelevant to staff or its patients that effect the bottom line. 

In my field, it is absolutely imperative that everybody in management be on-board with our decisions. No matter good or bad. Unfortunately this was not the case and ignorance was frequently pleaded rather than a willingness to learn. 

If you take a position, keep your head down and build a resume while you look elsewhere. 

What is the best part of working at the company?
I love working at choptank because of the providers I work with on a daily basis. I feel supported and respected and I equally respect and support everyone in the office. Yes we are overburdened with paperwork, and that is what healthcare has come to. It isn't unique to Choptank. The caseload is high, but again, it is primary care behavioral health. 

What is the most stressful part about working at the company?
Most stressful is when I overbook myself with patients. I do it to myself though. When that happens I fall behind on work. Sometimes there isn't enough time to answer calls or make calls - but again, that is my own doing. The schedule is built so that you have time to do things, and if you need more time, you can just ask. 

What is the work environment and culture like at the company?
The environment and culture at the Easton office is great. People are friendly, they work really well together like a well oiled machine. I don't know what it is like outside of this office.

For the most part Choptank is a great place to work. Like all big companies - you will find some excellent, hardworking staff & some that aren’t team players that drag down those that are. I love my job. I don’t participate in drama or workplace gossip. Just do your job to the best of your ability..treat others with love & respect..and I find that comes back to you with dividends. They do promote from within. You can excel there IF you have a good work ethic & attitude & take pride in your work. Healthcare work in general is tough though. You have to choose it for more than a paycheck. You have to actually care about people. There’s a lot of truly excellent, kind & caring people at Choptank Health. However there’s a few that shouldn’t even be working at a fast food joint. For the most part I really do feel appreciated & am treated well. The negatives… I  just wish the pay equaled my effort, contribution & work ethic and they offered more PTO days.  The longer you stay though - they do accrue a bit faster. Burn out is real but where isn’t it? 

Personal friendships mix with management status and if your are not liked you will be let go. Choptank does not take into consideration of how long their employees been there or the dedication they give to patients. The front line goes through the most disagreements with patients and their frustration and management hide in the back per say. Hardest part of the job is working Monday-Friday and being criticized or written up when you have to be off for normal things such as life, kids and mandatory appointment and having certain employees decide to work from home with their own children running in the background of meetings. To each is own but if you decide to work for Choptank, do not expect to be there for more than 2 years and at the minimum 6 months. 

Upper management/CEO has become greedy.  They will make you call patients in for appointments just to increase revenue.  Middle management plays favorites and hire clinical staff, regardless of their inability, just to fill an empty position. This company has no regard for patient safety or employee well-being. You will have to hold your bladder for hours. They will reward you with bad pizza but not give you time to eat. Employee overturn is at an all time high. You will beg management for help/change and they will tell you this is how it is going to be. 

If you are not apart of the clique friend group within management you will be fired. No matter if you come to work and do your job but if you stand up for your self with fellow employees who try to act like the manager you get fired. HR is not a great HR as they only care about their appearances, they don’t care if you have an issue. If I had been told how HORRIBLE this place was I wouldn’t have even left my other job for this. You are definitely over worked and very under paid. 

Great place to work. EMR system is very time consuming but necessary. Patients are very appreciative of attention to their needs and quality of care received. Bi-lingual an asset - Spanish interpreters are awesome.

This was an amazing job. I was able to learn both medical and dental information and skills and put those skills to use on a daily basis. I worked with hard working people whose priority was patient health. The hardest part of my job was being pulled in many different directions at the same time on a daily basis, but I love a challenge and at the end of the day, when the work was finished and the patients were satisfied, it was all worth while.

What is the best part of working at the company?
Health insurance benefits and vacation

What is the most stressful part about working at the company?
So many regulations to deal with every day

What is the work environment and culture like at the company?
Very cliquey and make you believe that you are very important to the Company when in fact you are not.

What is a typical day like for you at the company?
Very busy. Not always find someone available to help when you need it.

Top Job Titles	Average Salary
Dental assistant 87 salaries reported	$20.33 per hour
Certified medical assistant 53 salaries reported	$22.01 per hour
Dental hygienist 31 salaries reported	$96,054 per year
Behavioral health counselor 18 salaries reported	$95,415 per year
Registered nurse 22 salaries reported	$38.48 per hour

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