security officer

cook

technician

surveillance operator

dealer

Churchill Downs Inc.

I left one employer to join NRG as a Security Supervisor. I inherited possibly the worst security shift in the history of security shifts. Unqualified members who were complacent, lazy, untrained  and did not want change. NRG is full of unqualified and untrained employees from the top down. The work culture is full of gossip, cliques, false allegations, fake investigations, misuse of surveillance, audio and video your private conversations and they don’t enforce company policy in a consistent manner. The leadership and management team are  not qualified for their position. They simply do not know how to manage or lead aa group of employees. They do not know how to effectively communicate in a leadership capacity. Instead, the culture is lead by indirect email communication, constant threats, gossip and cliques, misuse of surveillance by the management team. HR has no real purpose. HR serves the company and does not support the employees or look out for their best interest. The security  team is lead by incapable and unqualified members who do not have the ability to effectively and clearly communicate. They are incapable of “effectively” leading, managing and influencing positive change. The company has a high rate of turnover and complaints. Good employees leave the company because of poor management and lack of leadership  and effective communication. I have witnessed their best employees leave the company, while they retain unqualified and unmotivated lower level employees who assist in creating the worst job culture possible. My advice is IF you are looking for career and a professional place to work I would highly recommend that you skip NRG. Their job culture and lack of leadership is a definite dealbreaker. From the General Manager to HR to the Security Department and on down I would recommend that you start at the top and hold your management team and leaders accountable for the terrible work culture and extremely high turnover rate. People don’t leave their jobs. They leave the people and their managers. Until NRG solves their leadership and communication issues, they will continue to lose great employees and have high turnover. Good employees will continue to leave. One of the worst employment experiences imaginable. I hope they can get an employment intervention to revamp their work culture and to train their personnel to be leaders and managers. I hope that they can learn how to effectively communicate with their personnel instead of their current methods of miscommunication, no communication and ineffective communication. I think that communication is particularly complicated for certain members of NRG and until those communication barriers are resolved or these employees are removed, there will be continued misunderstandings and ineffective working relationships. Don’t waste your time with NRG. You will have little to no support from HR to assist in resolving conflict. Your managers will keep you uninformed and out of the loop by not communicating with you. They will not value your work experiences and qualifications and they will make independent decisions without your knowledge, input or recommendations. They will exclude you as much as possible, in spite of your knowledge, skills and abilities. They will violate your trust and attempt to control your input and influence. 

A typical day at work at Harlow's Casino is very interesting. There are the patrons that keep you entertained just as much as you keep them entertained. I enjoyed meeting so many people. I learned much about the gaming life and thoroughly enjoyed the job. Management is strange there. Some departments have managers that will allow you to advance with no fear of having their own job taken away. In the Slots department that wasn't the case. My immediate supervisor on grave shift didn't want to teach me anything. But when I worked day shift my immediate supervisor was on it. He taught me everything he could in as little time as possible. He had planned to leave Harlow's and relocate to another casino. He didn't feel comfortable leaving without being sure that I could make it without him. The hardest part of the job has to definitely be the attitudes of fellow co-workers. Going into the job I was sure that the patrons would be the hardest ones to work with. So many personalities and attitudes can only be more intense when the alcohol is present. A lot of the workers there are very insecure. They hate to see others receiving attention that they may have a special personal interest in. My immediate supervisor on grave shift and the shift manager had both advised me on different occasions that they didn't approve of my friendship with a female co-worker. We were only friends and nothing in the rule book states that you can't make friends or talk to co-workers. The most enjoyable part of the job was definitely meeting so many new and interesting people. It was the first job that I held that allowed me to interact with the public. When a patron gets comfortable with you they would actually look for you when they arrive. I've had many patrons give me updates on how they spent their money after hitting a big jackpot on their favorite game.

was great starting out but there was a change in HR followed by quite a few management changes and it became unorganized and chaotic. supervisors were hard to get reliable answers from and changes to policies and the website were made frequently with little to no notice. the supervisors clique up amongst each other and if you're not one of their favorites, you're going to get treated accordingly. the customer base is very angry most of the time and the calls are almost always back to back since the pandemic started (yes, still now in 2021). it's easy to move up because people are quitting or getting fired all the time. the recent revolving door of new employees and people moving to different positions causes frequent lack of proper training and communication. there are "black out" dates which cannot be requested off and also mandatory back-to-back 10hr shifts during triple crown season, this is not a complaint but more of a heads up. the benefits and pay are decent and the reason most people stay as long as they do. there are yearly performance raises and bonuses, but they are not very clear on the terms regarding raises, they pick and choose who gets to keep their performance based raises when moving to a higher paying position and who just gets the base pay for that position. overall I eventually decided (after multiple years of being a "yes man" employee and getting walked over because of it) that it was not worth the constant hating my life anymore, but if you can tough it out the pay and benefits are great for a CSR position

What is the best part of working at the company?
The building and the guests. Keeping the guests and the property safe and secure. 

What is the most stressful part about working at the company?
Lack of leadership within the company. Lack of communication. Security officers have no security experience. Low pay for security officers. Toxic culture due to poor leadership in management and lack of leadership throughout the company. Culture is full of gossip, rumors, false allegations, backbiting and backstabbing by co-workers and cliques within the company. Extremely poor management and leadership contributes to high turnover. Lack of empathy and conflict resolution permeates the culture. HR Deptartment is complicit and negligent in assisting employees in personnel matters. 

What is the work environment and culture like at the company?
Unprofessional, Cliques, Lack of Leadership and Management. Gossip, Rumors, Infighting, False Allegations, Lack of Diversity, Authoritarian Management Style, Lack of employee support, HR functions solely as a tool for upper management in assisting with enforcing company policy and administration of discipline. 

What is a typical day like for you at the company?
Stressful in the sense that there ins an absence of communication and lack of support from management and HR. People are currently in positions of management and leadership but possess little to no leadership and/or management qualities or skills. It is problematic and concerning.

I always came to work ready and presented myself for the many activities we had to complete. Working on a fulltime schedule I learned the special requirements of that job, and learned how to be organized in cleaning all offices, guests rooms, and bathrooms that this will teach me being fast in the most timely manner. I was approached by supervisors and also directors asking me if I were interested in becoming a supervisor, and my answer was yes but I would like to gain all the experience first before I would take that position. The coworkers there were very nice and polite. I enjoyed every coworker that came in,  was an employees. The hardest part of this particular job was it would be a lot of nights I would have to clean guest rooms all through the late night and still deal with my job and that was pertaining to the front entry and all offices as well, but the problem would be that by me having to go up to complete the rooms it would have me slacking a whole lot from finishing my permanent job, because the rooms wasn't my position it was just needed of me. But I can say that is everything did work out were the two jobs did get done. The most enjoyable part of the job was we had nice events that would occur that we could bring our idmetely family to and that was very special.

I usually walked for 7 to 8 hours out 9 to 10 hours of the day, check on productivity in different outlets, as a Food and Beverage Supervisor, make sure the slowest parts of the casino were being overseen by beverage severs and myself, monitor guest alcohol intake,i learned different characteristic of under the influence people and things i should pay attention to if they were intoxicated. I also learned how to teach my employees how to look for these characteristic as well. My team of young ladies and gentlemen were a group of young people who eager to learned how the world entertainment worked and i was eager as well. The hardest part was personal conflict with team members they showed toward themselves.Several thing in my department wasn't as organized as it shouldn't have been like favoritism,fraternizing,crew stability(under staffed), to sum it up allot of the rules that my leaders enforced on myself and the others were not being upheld by them but me being the person I am just keep going and did my job as instructed. The place was just a total chaos. Directors sticking together instead of worked with their own department to make it better instead of finding out facts they relied on team members to bring back information.But at the end of the day I enjoyed working there despite of their dis- fictions I never paid attention to others personal endeavors. One thing i did hate that everything was so secretive between Directors and their leadership. I enjoyed that job and I miss working there.

A typical work day involved meeting with supervisors at the beginning of a shift and finding out where you were assigned and who the line supervisor would be at your station. We would then break for lunch and the report to our windows, receive, count and then double count the cash you were given by the line supervisor. Shortly after that we would get our work stations ready and start helping customers place bets and guide them through the process and all that entails horseracing and betting. Management was always professional and welcoming, always willing to help and wanted nothing more than to see us grow as employees. There are usually up to 3 tellers on each line. Not much opportunity to socialize but it was always fun to watch the races together and comment between races before customers began to return to the windows to cash their winning tickets. The most difficult part of this job was seriously having to eat lunch as soon as we clocked in, no complaints despite that. The most enjoyable part of the job for me was the challenges in the beginning. Having to learn the terminology of the industry, the computers and the machines we had to use as tellers and everything that entailed being a successful teller.

This is not an actual call center. The woman that runs the place lets her and a group of her closest friends do whatever they want. They leave hours early come back late from lunch, which is bad because when agents need help, they often do not answer, and promote gossip to the point of it being exactly like high school. Supervisors sleep around with each other and its common knowledge (people cant wait to tell gossip). She has the HR person in her back pocket so forget about going to her with any issues. They will sweep it under the rug and try to make it your fault regardless of the situation. How they haven't been sued is beyond me. Unless you are in a certain click it is an excruciatingly toxic workplace. But when no other job could keep a roof over your head, you have limited choices. They allow cell phones on the floor at all times and you can hear phones going off frequently, but we deal with player credit card information all the time, they just don't care and this is the first job that exposes that risk to players who wager thousands of dollars a year. I have had some bad jobs in my day but this is the most unprofessional job I have ever seen. Every year we meet to see how we can make it a better place, and all they do is cover their own rear and make excuses. They don't want to make it a great place to work. They have a good thing going and they want to keep control of it. I have heard managers talk about agents and other supervisors on the floor around everyone else. The entire managerial team should be fired.

From the very first time that I was interviewed for my position I was told that i would be part of a team, and that it's very family orientated. they believe in a work life balance ect. All of those things are b.s ! To be quite honest with you I really don't think they care about any of their employees below management!  I've been here for six months, and in that time I've literally watched 70% of co-workers in my department leave. Not get fired, LEAVE. I've seen people denied vacation time, sick leave, been forced to work on holidays, double shifts, and up to 16 shifts with no days off.  I myself have been promised a promotion by two different supervisors, and then was told that the position does not exist and needs to be approved by the big boss. I've been demeaned by supervisor's, I've watched people leave work in tears because of the way they have been treated. I've tried to explain some issues to my supervisor and was told "I watch to much TV" If it wasnt for the fact that I literally relocated across country for this, I would have definitely left already. But I have bills to pay, and hopefully I'll get some type of promotion by process of elimination. That way I can change things from the inside-out 
They do pay better then any other place I've seen in the area, they have good benefits, and you get 4 weeks vacation a year( if you can use it!) But it's it worth the trouble????? I guess that's up to you. You will need tough skin to work here so just don't say I didn't warn you.

I work here as a Slot technician. During my time one thing that I learned is that people should use this job to get their foot in the casino buissness and gain some free experience. Harlows is a place where you can get hired quickly for mediocre pay. Harlows pay rate is quite questionable in my opinion because as a technician  I earn 12/hr. so does  janitors, security, and servalance that's not even $900 check. Other positions may have less on their ernings because they recive of tips. The management in the slot department is wonderful. They are willing to work with you on scheduling, giving usefull advice , and many other thing. However, how things are ran is what grinds my gears. As far as getting raises you get a annual raise of 3% of your current pay. I've asked my managers and even my director on how I can become a lead technician. They agree that the position can be offered to me, but I have yet to see it on indeed or on the Companies website. I also asked my director to ask the general manager about the position and I was denied. I honestly encourage those who have wonderful work ethics use this job as a stepping stone to get into the casino business but don't stay for more than 8 months to a year and take their efforts to a place where it is appreciated. Positions that I recommend that have decent pay are Slot attendants, and table game card dealer.

Top Job Titles	Average Salary
Security officer 1 salary reported	$16.00 per hour
Cook 4 salaries reported	$17.09 per hour
Technician 5 salaries reported	$17.50 per hour
Surveillance operator 1 salary reported	$15.00 per hour
Dealer 1 salary reported	$33.50 per hour

Working at Churchill Downs Inc.: Company Overview and Reviews

Churchill Downs Inc.

Churchill Downs Inc. Ratings

Popular jobs at Churchill Downs Inc.

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected