medical technician

resident care associate

cook

health and wellness director

server

Ciel Senior Living

I work in administration at one of Ciel's sites. I have had nothing but frustrations from day 5. There is too much ambiguity regarding roles between staff and what responsibilities does each person have. It has become too frequent of an occurrence to be left out of important conversations to then be held accountable. Attempts to delegate appropriate tasks to others results in the work not getting done and, once again, you are held responsible. If you are like me and live by the saying "If you want it done right, do it yourself", bad news. I have gotten in trouble for completing tasks myself because I was not "trusting my team and being a team player" It is quite difficult to do so when work does not get done and you are responsible no matter who is assigned the task. I have bought into the teamwork idea and spent significant personal time going into work to put out fires. In response I have been told to be mindful to take time and get my days off back. I would appreciate this sentiment if it was not hollow words. When I attempt to have time to myself, I am then reprimanded for not addressing issues that are occurring on my day off, even if there are people in the building capable of doing so.  I have become burnt out doing what feels like everything that is outside my job description from maintenance, to dining, to discussing financials with families. I do not mind assisting when needed, but the frequency of which I have to address these issues are increasing. It is obvious that those tasks are not my area of expertise and I would prefer the individual hired for that task would complete it. It is hard to buy into the teamwork model when you are doing all the work. Another significant issue that was mentioned before is that I do not have days off. I am on call, however, I have had to go into work for matters that could have been resolved by staff in the building. Because of this, I have not had a day off that I have not had to spend 2+ hours handling work affairs from home or go into work to address them, which turns a day off into another 10+ hour day. When I try to take the position into my hands, I am limited by supervisors, leading to more issues, that I am responsible for. I cannot be proactive or utilize root cause analysis to improve various areas. Ultimately I am stuck in this loop of being reprimanded for things I try to fix, things I was never made aware of, or things that were not given to me as a task to complete. As much as I would like to trust the process, as each day passes, I become more certain that I have never been more dissatisfied with a job before in my life. I feel as though I am not set up for success but in fact the opposite, nothing more than a scapegoat for anything that goes wrong. I do not expect to stay much longer given the lack of improvement to the aforementioned concerns.

The one significant pro is that the residents and families in the community are amazing. The culture amongst the residents is very strong and everyone sees each other as family. When personal matters occurs where I cannot come into work. The residents take great concern and inquire if I am ok. The residents also show concern for me as they see that I am at work for over eight hours most days of the week and at all hours from day, evening, and night shift. The one thing keeping me are the residents. They truly make this position meaningful to me and it breaks my heart each time I think about leaving. I want to stay here for them, because of them, but I have realized that I am not in a position to do so.

Unfortunately, my time at this company was extremely taxing on my mental and physical health. Many of the medical technicians were unkind, and the management never responded when I sent them an email about my concerns. I never felt like the staff was as a team. Instead, I felt that they were against each other. The morning crew frequently complained about the night crew, and some of medical technicians and caregivers fell asleep during the shifts. Sadly, this frequently resulted in neglect. I would say that the residents are the best part of the job, but they deserve much better care. Also, I was never under the impression that the management cared for the safety and health of the caregivers. Sometimes they will schedule you to work alone, and this is a major safety violation. If you are interested in CNA work, then I would recommend looking elsewhere. 

The residents at Ciel (formerly Park Avenue, Fieldstone before that) were my favorite part! Loved, absolutely LOVED helping them live their best lives. 

That's where the fun stopped. 

Management will run you into the ground if you show them the slightest bit of ambition and drive. Offer to cover one shift one time, and they expect you to be available on-call from there on out. Sure, you can refuse to pick up shifts, but they'll guilt-trip the fu** outta you if you do. Try calling out for ANYTHING? "Find coverage, I'm unable to" will be the typical response from your MANAGER! Then, when you tell someone in "management" that the "all-important" care staff is feeling overworked and burned out? PIZZA PARTY!!!  

Anyway, if you find yourself wanting to be a caregiver in a memory care facility, I strongly encourage ANYWHERE else other than this place in Spokane 🤷‍♂️

What is the best part of working at the company?
The residents you will find a bond with 

What is the most stressful part about working at the company?
The company is very poorly managed all around. Everything is disorganized despite being under “new management” for months. People are scared to lose their job or get fired for unfair reasoning. The managers do not have a professional way of communicating leaving employees lost. There communication style with staff is passive agressive and that does not work. For a care home you should expect the most unconditional people to work their and it is quite the opposite. 

What is the work environment and culture like at the company?
From my experience it’s not a very relaxing place to work.

The residents were the only thing worth being here for. Management is a joke, none of them care about you. If you're not in health and wellness, you absolutely do not matter. They fire the good employees for no reason but have no problem keeping the bad ones on. If you're sick oh well, no sick days and they don't accept Dr's notes. They also won't let you use your PTO unless you put it in a month a head of time. Housekeepers are ran ragged, kitchen staff works in a nasty run down kitchen with low budgets (residents constantly complain about food amongst other thingd with no change) They run a skeleton crew for caregivers on day shift. Nurses get to do whatever they want and are lazy. Residents are neglected in memory care. I could go on and on but...

CNAs are expected to work doubles. The ED is very condescending to everyone and is the root of dysfunction. The lead CNAs are very rude and run new people off. A very toxic environment. You will get blamed for everything. People are let go just because management doesn't like you. Very cliquey and elitist which is funny because they don't pay much.  The bar is so low that if you are not sitting on your phone in the hallways or dining area and ignoring residents like others, you will be considered a good worker. Use that to your advantage and then find something else

What is the best part of working at the company?
There is a secure parking garage which is nice, and all staff members are eligible for a free meal through the on-site kitchen.

What is the most stressful part about working at the company?
All teams are consistently understaffed and the high turnover is non stop. Management is extremely unprofessional, rude, undervalues their employees, and has a history of firing employees that are injured on the job. 

What is the work environment and culture like at the company?
The work environment is mundane and toxic.

There’s no help, someone calls off don’t expect your management to come help you. They will fully expect you to work an entire hallway alone as a medtech to do both medications and cares. Anyone who works here or has worked here can all agree we have no idea how this place is still running. 3 people for over 40 residents, no end in sight. More residents showing up when we have no staff. Enjoy! 

Loved the residents and great staff   !  The real down fall is the Management on the other hand, they don’t understand all the hard work is on the care staff who go beyond for the residents.  You can’t trust the executive Director or any other manager because they love to gossip (at first the executive director pretends to be so nice and a great leader, then later he becomes a totally different character). Activities and parties used to be so much fun and all staff was included , now the shine is completely gone . 

Managers do a lot of lip service, and the fact that they drove out over 6 other managers and countless great care staff  in 1 year should be a major red flag. This place isn't worth they pay they offer and the management play clear favorites allowing some staff to break policy while punishing others for same thing. There is 0 accountability, and 0 growth opportunities. Short on staffing, constant lack of communication, and also, no parking are some of the perks to look forward to.

Top Job Titles	Average Salary
Medical technician 14 salaries reported	$19.55 per hour
Resident care associate 24 salaries reported	$17.86 per hour
Cook 11 salaries reported	$21.27 per hour
Health and wellness director 6 salaries reported	$79,323 per year
Server 11 salaries reported	$17.33 per hour

Working at Ciel Senior Living: Company Overview and Reviews

Ciel Senior Living

Ciel Senior Living Ratings

Popular jobs at Ciel Senior Living

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected