registered nurse

Cincinnati Eye Institute

A typical day at Cincinnati Eye Institute in the Patient Intake Department is answering all incoming phone calls.We are the call center and scheduling department for over 50 doctors with over 18 locations. We receive calls from patients/prospective patients/ referring doctors and hospitals. We make appointments/reschedule appointments/triage eye symptoms/traumas and send messages to the appropriate doctors and staff.
I learn more each day about eye symptoms and diseases through calls and speaking with patients', doctors' and staff.
My co-workers are very reliable and communicate important information required in problem solving.
The most difficult part of the job is taking care of problems in a timely manner. Many calls can take more than 3 minutes to solve, as other members of the CEI staff may need to be contacted. Our goal is to help the caller within 3 minutes and move on to the next call.
The most enjoyable part of the job is assisting our patients/doctors/staff with problems. It is a very intense job,but very rewarding.

This use to be the "most prestigious ophthalmology practice in the Midwest". Ever since becoming Cincinnati Vision Partners everything is related to money+budget+reports and management's backs have been turned to our patients, the level of care they receive, and the employees. At least 30% if not more of our employees has left for another company. It is getting really bad. More managers making more money, more raises for the high up people, and less compensation for technicians and front office employees. I use to think I could see myself working here until I retire. Now I cant wait to find something else. My fellow workers are great and we are hoping to find another clinic we can work in elsewhere. You are just a number and not appreciated at all. I cant remember the last time i got any kind of positive feedbacks. Managers leave early and stick you with the problems at the end of the day and dont care if you stressed or listen to your concerns. I would look somewhere else.     

After being bought out twice CEI is not the company it was when I started. Patient care is not a priority. Too understaffed to give adequate care. Corporate supervisors especially out of touch with actual patient care.
Training was wonderful when I started and my immediate supervisors are fantastic. Unfortunately when corporate took over, growth was their main priority and the staff was quickly overwhelmed. Not enough staff for new changes. Dr appts every 5 minutes for every dr. That is not adequate time for any dr to perform an exam. Phone systems that are constantly failing, same with medical records system. 
Overall, what was once a great place to work has focused on growing customer numbers too much and are now so understaffed and overwhelmed that patient care is not even adequate anymore. Corporate is constantly trying to rally the already overworked staff to just do a little bit more. 

I really enjoyed working here.  On the job training, interesting work.  Depending on who you work for, the doctor can be pretty strict and high-energy, or laid back and slow.  The office was far away (90 minutes) and they weren't the most understanding when you would run late (guilty).  I had kids and they were somewhat flexible with my schedule.  You had to have a late night which meant you could be at the office until 5p, like everyone else, or stay until 9 or beyond--it just depended on the day.  Often, you wouldn't find out until that evening how late you would stay.  They would change my schedule without consulting me.  In that way, I did not feel like they really respected what it meant to have young children and how a schedule was important.  It was also full of people who were catty, but just stay away from them.

You are trained by a co worker but better catch on in a day , they throw a ton of medical terms at you leaving your head spinning . You try to take notes but things are explained too quickly and too haphazardly. On line training is a joke if you are ever give time to finish the 8 hr course . Your first told you'll get class room training to help you grasp medical terms etc. But that never happens . 
You work with a bunch of drama hens that cough sneeze and deny they are sick then wind up being on antibiotics. After spreading virus through our office because they refused to wear a mask . If you wear a mask to stay healthy you are scoffed at . Lots of nasty looks and comments
.The computer systems locks you out you can't get in  ,no one will help you and your reprimanded for not doing your job ...  

I enjoyed working there in the beginning however almost as soon as training was done and I’d began working at the hired location bad things began to happen ... within a year or so it became apparent that there were huge issues with the management.... the favoritism was a huge problem and the hiring practice of the then front desk manager was awful !  I was made to have to work with very questionable new hires .. my last manager was horrible at hiring and she was one all about favoritism ... they find ways to push out those that have been there awhile and look at at the pay scale of them it wasn’t a good experience at all accusations that they made up were quite hurtful . I was great in patient representation and miss the patients

What is the best part of working at the company?
Poor pay scale, communication especially since it’s been bought out by a large company who does not care about their employees and patients are a number. Sad that’s happened but I will say they do have wonderful doctors! 

What is the most stressful part about working at the company?
It’s like having 3 jobs in 1, bad communication and horrible pay.

What is the work environment and culture like at the company?
Toxic work environment and unless you are part of the corporate, it is not a good place to be.

What is a typical day like for you at the company?
Will I have a job, pay is a huge negative

I started here 6 years ago through a temp agency- I instantly fell in love! I couldn't get enough. There is so many opportunities and advancements. I started working in the call center, moved into triage, Lead and now a clinic supervisor The continuing education is truly the best. This company wants to see you succeed and will do anything to help you reach your goals. I never thought that I would love so much about eyes but I just can't get enough. Such a small organ with so many in's and out's. 
CEI is always finding new ways to say "thank you". Anywhere from lunches for employee appreciation day, Holiday outings, wellness checks right out side their doors. I feel absolutely blessed to be a part of this company. I look forward to see what the future holds. 

What is the best part of working at the company?
You’re off most days by 4:00

What is the most stressful part about working at the company?
They want you to learn a great amount of medical information in a very small amount of time. 

What is the work environment and culture like at the company?
There is a lot of favoritism. If you get in good with management then you don’t have to do anything. There’s a lot of drama, gossiping and different groups. Management lets the same people sit in their office and do nothing while everyone else works. 

What is a typical day like for you at the company?
On a busy day you will take one chart after another and work up patients. On a slow day, you will have to wait around which is boring or do cleaning or different tasks.

Since ECP took over in January CEI has forgotten about what it stands for Patient care. They also lack the treating of employees with respect. Especially those who come to work everyday do their jobs stay late even come in on weekends just to get things done. Instead they choose to let you go after calling off 1 day out of a yr of being there. Just be cautious before applying the management needs a lot of training themselves. To call staff names to their face and get away with it, the lack of knowledge they have to help if you have a question. The turn around for this company speaks for itself... 

Working at Cincinnati Eye Institute: Company Overview and Reviews

Cincinnati Eye Institute

Cincinnati Eye Institute Ratings

Popular jobs at Cincinnati Eye Institute

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected