crew member

team member

cashier

shift leader

food preparation worker

Cinnabon

A typical day of work is rolling cinnamon buns, baking them, constantly cleaning work area, welcoming customers, cashing the customers out, and repeating.
There are slow and busy moments, but rarely dull moments.
I learned how to make the customers happy.
Management was kind, but strict when corporate comes down on them for allowing or promoting policies that were against the Cinnabon brand. Management is learning with you, so many mistakes are made when he attempts to guide you. With little experience, you're reigned unpredictably and you hope that things go alright. Management can be a friend and leader, or behave like a teen the next minute. It's hard to tell what you'll get but mostly management is very nice, trustworthy, and understanding...just not always the most professional which makes the place very easy going sometimes. If he favors you, he'll even cut you a lot of slack and do a lot of work for you.
The hardest part of the job is micromanaging yourself most of the day. You always have to come up with many of your own solutions because management doesn't know how to handle it, sometimes you have to decide whether to listen to management or to listen to corporate (who are constantly down your back). It's quite the dilemma because either could result in drastic consequences. Some things are disorganized. There aren't anyway for the store to predict it's busiest days, so you may be left alone or understaffed on some of the busiest moments. It's hard to reach management at these times so you have have to do everything on your own and hope things don't fall apart. You don't need to be very experienced to handle very important things there. For example, a 17 year old can handle the bakeries banking deposits if she has a car. Management might even consult you on who should be fired even if you aren't in the position to make that kind of decision. Instead of firing, you'll be taken off the schedule and that's it. It's hard to get direct, helpful, and upfront criticism, instead you'll be flat out yelled at, mostly for things that are beyond your control, such as lack of business that day.
The co-workers are usually fun loving, high school students, or first year college students. Not many older women work there and if they do, they aren't treated as well as the younger girls. I haven't seen a guy working there other than the management.
The most enjoyable part of the job is the flexibility and the interaction with appreciative customers on a daily basis.

This is a franchise based out of Hendersonville, TN and when I first started working for them, I felt appreciated and valued. I started out as a GM and opened the Cinnabon in Clarksville, TN. During my employment I learned a lot from the Cinnabon Corp Office and took that training, as well as my own skills and created a training program for all positions in the store. I quickly became the training manager for all their management and assisted in opening 2 other locations.  I then started supporting their 3 other locations. I quickly started hiring, training, QA, food quality, manager development in those locations. I was their manager for their region, there for the Regional Manager. It seemed progressive in development and opportunities. I was very happy with that. However, at my year and a half mark I asked for a $1 raise and for compensation with gas for my travel to other locations and was denied. They did give $292 for what they felt was fair in gas for 30 days of travel to and from Bowling green, KY, Greenhills mall and Opry Mills Mall and back to Clarksville. I wasn't happy with that decision and felt unappreciated. I left Cinnabon, not because I didn't like the job, I loved what I did, but because the owners didn't value me and my output into their company. To this day they have yet to keep a manager at that location. I did ask for heath care, 401k during my employment, but never received it. I would say if you love it do it, but there must be a balance respect and value, this company doesn't offer that.  

Cinnabon was a fun place to work at times. It was fast-paced, and there was always something to do. I was a quick learner, and I picked up how to make cinnamon buns pretty quickly. However, something that wasn't too fun for me was operating the cash register. If you're someone with social anxiety, know that this is a customer service job. The only time I got to hide out in the back was if I was washing dishes (there's also making the dough, but i was a minor, so I wasn't allowed to do that). I had severe social anxiety, and it was really stressful to have to interact face to face with customers. My position as a crew member and the shortness of staff at this location meant that I didn't often get to stay working at the station I was comfortable with (rolling), but I had to go back and forth between multiple stations.  There was also this glass at the cinnamon bun rolling station where customers could walk up and see me work. This was fine if I was doing well, but if I made a mistake, it could be a little embarrassing. Those are some things to keep in mind if you're not good with people. Also, the pay was only $10 an hour, and the training I received for my position was not extensive. I was often times left ignorant as to where things were or how to make something. A positive to working here was that my manager let us take home whatever food we didn't sell at the end of the day. This can be an enjoyable job if you like sweets and people, but there isn't too much of a benefit to working here besides that. 

Didn't receive break after working 4 hours, didn't receive lunch while working 8, 9, or 10 hour shifts. Employees REFUSED to follow food safety, employees reused cinnamon pans throughout the whole day without washing and sanitizing with a gnat infestation! Stockroom had no comfortable walkway and shipment was very unorganized. 
Employees didn't rotate stock for dairy products. Sold expired fountain drinks. Fountain drinks were not properly cleaned and some dispensed mold along with soda. Were lazy when it came to the chiller machines. Once machines were cleaned the iced coffees were kept in containers located in the backrooms refrigerator and served coffee from container with used cinnabon cups placed on the refrigerator floor. Rolling counters to prep dough weren't properly wiped down with disinfectant. The crew was a nightmare, wouldn't prep dough, stix, lemonade, for the next day. Margarine wasn't defrosted on time so it was microwaved. 
Crew badmouthed new team members and general manager. DM was very unprofessional when it came to dealing with unlawful team members sadly. DM expected for new hired employees to train at different locations without paid mileage.

I worked here for 2 years...had good times and bad times.  This was my first job and was going well at first,  but there are a lot more bad than good about the job. Even though the managers can be terrible, so be careful who higher than you and who's the crew, it's easy to make friends with each other. I can go on and on but here a short list under paid,  lack of professionalism, playing favorites on things like positions and etc, control freaks,  bad choices in hiring,  stealing, conflicts with each other,  and etc.  Those are things to watch for plus downtown mall in Indianapolis is their biggest store and that store not really big. Good thing about Cinnabon is definitely the food,  discounts,  the promotions or different things they sell,  crew,  and depending on who is your manager flexible hours and room to get more. Also be careful if it's not apart of your job description don't do it.  They have a tendency to have you do things or overwork you when it's either not in your job description or not paying you for it. (Meaning you could get paid more if you do whatever on a daily which will happen...unless you work with a control freak.) I do somewhat miss parts of the job, but glad I've moved on to better things.

My specific location was terribly managed, terribly understaffed, and training was almost non existent, I was shown around how the company works by the manager on my first day and that was really it. I was there for approximately 3 weeks and it progressively got worse and worse everyday I went to work. I was constantly yelled at by the manager because I was slow, even though I was new and had zero experience, and coworkers didnt really do anything about it. I had told the manager I had a tight school shedule and wanted more days off to do schoolwork but wouldnt listen and would continue to schedule me an insane amount of hours per week. I was not given proper breaks. You would assume there is benefits right? Like maybe being able to drink water from the company during work hours or maybe one free Cinnabon item per work day for working there? Nope, none. I also was encouraged to not use the restroom during work hours. The manager would get absolutely furious if I asked for help, even though I was NEW and obviously did not know everything about the job. I was left completely traumatized by working there and I would never reccomend this job to anyone ever. 

NO ONE IS FRIENDLY. They literally won’t talk to you unless you’re in their friend group. I know making friends isn’t important when it comes to a job and that most people are just there to work, but this place is really something else. Just because you’re “new” they will boss you around. They’ll have you clean up after them most of the time. They also watch after your every move and try to correct you even if you’re right. They don’t even ask you for your name or have the decency to read your name tag so when they’re asking you to do something they just keep repeating it until you realize they’re talking to you. It got so bad to the point where I had to tell one of the workers that I’d appreciate it if she at least learned my name instead of yelling the order out repeatedly so I’d hear her and she went on and slammed the back door and told her friend (the other worker) that she wants to kill someone lol. I got fired after that by the way. Oh and don’t bother buying cappuccinos or lattes from any of their locations none of the workers know how to froth milk, so you’ll just be drinking burnt milk 😊 The bosses are lovely people though.

As a shift lead, a typical day includes rolling cinnamon rolls, prepping product, interacting with guests and coworkers, and training team members. I have effectively learned how to be calm in stressful situations while working here, and my problem solving skills have improved. I've also learned how to delegate tasks, navigate excel, multitask, and train other employees. The workplace culture is chill. People care about their jobs enough to perform well, but not too much where it takes over their life. There's a nice balance. The hardest part of the job is dealing with entitled guests and working with poorly selected new hires (doesn't happen often, but it sucks when it does). The best part of the job is having shifts with the coworkers that you catch a vibe with. I also really like rolling and double frosting.

The owners are absolutely terrible. They dont actually care about anyone..regardless of them acting and saying otherwise. They will fire you regardless of anything. No care for anyone unless it affects their profit then they will bother to do something otherwise they dont care. No protection for management. 
Go against company standards and policies for daily use..but expect management to have everyone do things e corporate way when they are there, you have to make sure they dont find out none of the "timeframes" set for product sell times are enforced. They are selling product that the company considered "old and no longer freshly baked" because there is no waste. Awful. 
Broken machines constantly, having to find a fix for the moment. Never fast with repairs. Constant handwashing sinks non operational. Fridges or freezers not working. Plumbing for the sinks are always backed up. Pouring out of the septic collection tank onto floor. Lots of times unable to drain sinks properly causing dirty water having to be used.

I made cinnamon rolls for Cinnabon for a long time. They were all hand-made from scratch with minimal machinery. I was involved in making the dough, the cinnamon mixture and the frosting. I spent most of my time at the mixer, and I kept an eye on the front to take care of any customers. They always came first. I was taught that no matter what I was doing, when a customer was there, I was to drop it and take their order. Working at Cinnabon taught me to take pride in my work. Don't just do it--do it well. 
During my time at Cinnabon I saw a lot of managers come and go. They were all good to work with, but one of them had a bit of a temper. I also saw a lot of co-workers come and go; the turnover rate was fairly high. So after a while I became the guy who taught new employees the ropes. 
The hardest part of the job was being passed over for promotions. Typically supervisors were hired rather than promoted. The best part of the job was seeing how much people enjoyed the cinnamon rolls I made.

Top Job Titles	Average Salary
Crew member 73 salaries reported	$15.62 per hour
Team member 33 salaries reported	$13.77 per hour
Cashier 2 salaries reported	$11.81 per hour
Shift leader 25 salaries reported	$15.23 per hour
Food preparation worker 1 salary reported	$13.50 per hour

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