senior universal banker

market manager

developer

collection agent

senior facilitator

Citadel Credit Union

The pay wasn't bad, but not nearly enough for the type of work that was done.  I invested a lot of my time and effort to meet the fairly difficult sales goals, yet that wasn't enough to be considered for any type of promotion.  The bonus structure is almost laughable.  The paid time off is very generous, and about the best part about the job.  The company was great, and is a great place to do business but the ever-increasing sales goals and the immense pressure that has been added over the past couple years made the position and life at Citadel very stressful.  The only people I would recommend this company to are those who have worked in banks, and/or minimum wage jobs.  (Those people are probably the only people who would like and appreciate a job here)

Those who work at the corporate office and are not in any sale department, love working for Citadel, due to little or no pressure.  Also they have a ping pong table in the cafeteria, which is pretty cool for those who work in corporate.

The Senior Management and above are only concerned about the rapid growth of the "credit union" however have lost sight of how that impacts members and employees. Hiring young inexpensive employees does not always workout for the best. It seems that their sights are set on competing with big banks or larger credit unions but not willing to put the investment into paying qualified employees. They would rather set impossible sales goals for little to no bonus and eliminate the hard working employees that try to find solutions. Senior Management and middle management are very good at pointing the finger but at what point do they get challenged. There has been tremendous turnover in certain departments , you would think that would be a concern and the HR department would start to ask questions. I thought that is why they hired a new head of HR?

A typical day at Citadel as a financial service representative consist of performing many financial transactions for members of the credit union. Also, problem solving is a large part of the occupation. When it comes to finances many people reach out for assistance and help to solve their issues. I have learned a lot about finances, loans, credit management, and just the basics in finance management. I have also learned customer service and how to better interact with the public. Many people are sensitive about their money so learning better ways to interact with the public has been crucial. I think my co-workers have been the most enjoyable part of my job. Team work is key to make this business successful. Being able to build lasting relationships with the members of the credit union has also been a very rewarding part of my job.

 I was a developer before moving to a BA role. As a developer, it was a really straightforward performance conversation. I was very accustom to having results that were more evident. For example , I could clearly state how many objects/programs I had delivered and defects I fixed. Any existing flow fixed or gap identified would be a plus. It was pretty black and white.

As a BA, the work is mainly to support successful delivery. There is so much that goes from ideation to final deployment. But I find it difficult to articulate it as fancy outcomes. Gathering requirements and documenting it seems like the only ones that you completely own. Process gaps identified are a plus but these are (hopefully) not always guaranteed. This too is pretty basic. Rest of the zillion things done sounds like a collaborative effort, which it most certainly is, but without you maybe it wouldn't have been the same. Then again, there is no way to be certain of it.

What is the best part of working at the company?
Helping people who need the help and the company let's you take your time to learn new things.  Everyone gets along from what I see.  

What is the most stressful part about working at the company?
Seeing patients get bad as far as their health goes. Working with them everyday you tend to get attacked to them 

What is the work environment and culture like at the company?
Awesome bright lots of smiles people getting along with each other.  Excellent environment to work in.  A lot of good mornings from staff.  Kinda makes you feel safe and wanted 

What is a typical day like for you at the company?
Smiles and helping each other.  Definitely fun with the clients

Citadel lost their willingness to care about people, employees and customers alike.  They only care about making money anymore and don't care who they step on to make it.  They have slashed benefits, salaries and bonus in recent years and have done everything they can to make it a miserable place to work.  They claim to be "people helping people" but in reality they are people trying to force unnecessary products on unsuspecting people.  Even their product is not as good as it once was, they are no longer the best deal in the area and try to force themselves on people in order to make money.

The work culture can be good at times. With the right management team I think they could greatly improve their work culture. I've worked within the organization for almost five years and I'm currently, looking for an organization with a higher quality of work ethics. There are times when senior management puts a lot of stress on the team to complete task. This takes people away from their families in addition to causing employees to reach their goals by any means necessary. I wish they would evaluate there current course in order to promote a productive and health work environment.

My 10 years at Citadel are ones I will remember with pride. I learned all of my current skills there, Citrix, VMware, Exchange, Cisco and couldn't have asked for a better team to work with.

The hardest part of the job was that we were a small group of IT professionals so often times projects and tasks got lost to the chaos of daily troubleshooting.

The team and friendly atmosphere was the most enjoyable part of this job. I will truly miss that.

Working for Citadel was a great joy for me! A typical day at work would be face paced under a few stressful situations with a smile and a suit of professionalism. Management for this company really pushes you and helps you become the best you want to be with the company. The hardest part about this job is the unruley customers. But, the most enjoyable part is how much your company lets you know your appreciated!

Citadel is an amazing company to work for. The benefits were amazing, environment was always great and you learn so many new things that are important to know as you go on with life. Managers were very supportive and assisted you anytime there was a problem.

Top Job Titles	Average Salary
Senior universal banker 2 salaries reported	$22.50 per hour
Market manager 2 salaries reported	$59,500 per year
Developer 1 salary reported	$89,835 per year
Collection agent 1 salary reported	$27.50 per hour
Senior facilitator 1 salary reported	$80,000 per year

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