assistant store manager

assistant manager

store manager

sales associate

manager in training

Citi Trends

A typical day of work for a member of management would include: updating staff schedule, monitor breaks, implementation of staff duties,prepare for brinks pick ups, handle customer service concerns, monitor for loss prevention, merchandise floor sets, insure markdowns are completed, clean and organize everything, hire and train employees, organized layaways, communicate with upper management on daily task and procedurial updates. 

The hardest part of the job: Was to verify and unboxing of daily shipment which was usually 75-100 boxes DAILY (maybe more boxes delivered during the holiday's; which all contents must be distributed out in the sales floor on the same day of shipment even if short staffed).

Workplace Culture: In a whole part I would say "Toxic Work Environment"; Low skilled workers and Over-worked staff due to Upper management and or District Manager (whom also would be a person of "Toxic Personality traits" and 9/10 would be a limited experience worker as well) at times would perform the initial hiring search process and or meet and greet with a potential employee then refer said employee to the location needing fulfillment and almost always the "employee" lacked in skilled experience for the job although, they were hired immediately due to being short-staffed. Which in turn provided for a unskilled or limited-skilled worker having to be extensively trained and re-trained which almost always lead to said "employee" to feel stressed and either voluntarily quit, perform a no-call no show which resulted in staff number distress and or the employee would continue working and sometimes due to there lack of  knowledge and skills there would be "conflict" between staff members referencing proper procedure and work-load accountability at times extensive arguing and or fights may break-out.

The most enjoyable part of the job: Was helping and communicating with the customers.

Human Resources: Human Resources Department at The Corporate Office lacked Knowledge of the individual store operations and the Toxicity within"Workplace Culture" overall, Lack of forward thinking, Lack of conflict resolution, Lack of empathy, Terrible listeners and Human Resource staff only have a pen to paper mentality. 






First off Citi Trends does not care about their associates. Only management gets paid vacation (after a year) and there is no employee discount. Employees start at minimum wage for minimum a year upon review. Citi Trends employees get something called "Associate Appreciation Days" which you will save you 20% on merchandise for about two SELECTED days. These days are strategically placed before major holidays and tax season which seems more like a ploy to get you to spend your earnings than anything else. 

They will not promote you if you are doing it for pay. Citi Trends has a thing for not giving adequate raises. I, even with employee of the month honors store and district wide could not get promoted. Partly due to the ever revolving turnover rate in upper level manager and secondly their cheap ways of trying to get bargain basement deals on employees. I worked for two years and only made $7.50. My former manager informed me that reapplying after leaving for five months improved my chances which is how I got into management in the first place and even that was a fight.. I WAS NOT PROMOTED! I returned because it was closer to my home and my staff was  awesome, they are all good friends.

If you may be in need of a company who provides emergency responses regarding any accommodations, this isn't the one. So expect to beg at the feet of the old bitter women they hire or miss your child's recital, doctor appointments, or your wife's labor. (I couldn't leave my job with my wife in labor until another associate arrived because there has to be two people in the store at all times and the DM couldn't be reached, get this I was the sole provider and the ride) My staff did all they could but the fact that corporate offered 0 help was embarrassing. Basically your DM will not get involved, in anything so your really betting everything against the heart of other people, who are also underpaid. I wouldn't recommend this job to anyone looking for more than a stop gap job while waiting for their ideal interview to come through. It is a poorly organized company with no touch with their employee base or management staff.. You may get lucky and land a cool management staff that will work with and appreciation you, but that is a gamble in itself.

You have to do four boxes of freight every hour. But that's not considering the fact that you also have to help customers find items, work the register, and open dressing rooms at the same time. This is a requirement not from the manager but from the company itself. 

The management when first starting out is very rude, if they're not given boundaries as the what they're allowed to say to you, they'll walk all over you. People are constantly quitting. I've only been working there since November of 2015 and 6 people have been hired and quit/fired. 

The manager is quit to catch attitudes with employees and customers alike. The manager will make blatant rasist remarks about anyone with a slight accent (Hispanic, African, middle eastern, Eastern Europe, Asian, etc.) and call names like "white trash", "ghetto", and "loud monkeys". I've seen customers purposely wait until the manager leaves the front of the store to bring their items up so I can check them out.

Numerous customers have come and complained to me about management and are always surprised when they find out that it was in fact the "boss" that spoke to them that way.

Citi Trends is so cheap that they understaff and throw all the work on one to two people. Most of the time I'm up there is with the manager or one of the assistant managers, I rarely see another associate unless it's to clock in as I'm clocking out (or vise versa).

Also the fact that you work at a clothing store and only get two days of discounts a month is ridiculous! You get better deal (and mor frequent) as a customer than employee.

Being on the register is a slow process. As an associate you can remove items from the list, if the customer changes their mind, you can't do returns, you can't do exchanges, you can't cancel payments, etc.

Items coming in freight are often damage red before even coming out the box. Figurines are broken, clothes stained or ripped, candy open or crushed. There's no organization when it comes to packing the merchandise. And more often than none, upon opening the boxes they wreak of chemicals that I can only assume was sprayed to keep pest away, adding to the dusting/dirty shipments.

The only good thing I can say is that the employees are good (for the most part).

When I say I always loved shopping at this establishment I always have.
When I was interviewing, I was given the lowest form of Assistant manager pay, I interviewed with a lovely woman, who had hopes for me right away. The background check and drug test took two weeks before I could start. When I started the manager I interviewed with was no longer working with the company. Bummer.... the new store manager was NO WHERE near qualified for the job. Her lack of empathy, personal space, and her needs were far out of my own pay grade. 
Managers in this company do not want you to talk to your other employees. If they arent managers like I was, they were constantly telling me I didnt need to speak with them like they were my friends. They did not hire enough people, so we were getting large shipments three times a week. They expected three people to get almost 80 boxes unloaded, hung up, censored, and instead of keeping already hung up items on their packaged hangers, we had to re hang them. When each shift should require at least 5 people per shift. Two for registers. Two strictly on boxes, and one floater who could help with price checks and mend to our store and fitting room. The store was disgusting. ALL CARPET so you already know it had its shares of smells. Fitting rooms smelled like urine. The whole store was covered in dust. I literally sneezed 50 times a shift under these circumstances
Lets not forget that they care more about employee theft then they do with actual theft in the store. NO CAMERAS anywhere but the registers, the door, and the office. It was like creepy how every move you made was being watched. But we were constantly finding proof that our store was heavy on theft. The district manager could care less about employees. Managers quit, people forced to stay open to close, and when we asked for help? "Oh i got stuff going on so you guys can figure it out."
If you have families that you would like to spend time with???? DO NOT WORK AT CITITRENDS they will ALWAYS call on your off days. They never had our schedules out until SATURDAY when our weeks started Sunday. If you call out they will hassle you to death about how theres no sick days. TERRIBLE PLACE I was happy to leave those keys and never return.

Citi-Trend was a wonderful company to work for. As assistant Manager it provided me the ability to know each and every employee and the hardest part of this job was leaving it, because I really formed a mily relationship with the co-workers. A typical day for me as manager on duty employees reported to on a daily base Job duties include opening and closing the store, I maintained all updates on inventory control, facilitate inventory transactions and maintain compliance standards for shrinkage control. I prepared daily work schedules for employees and managed the store opening and closing

I monitored the stores daily sales activities to ensure that customers receive satisfactory service, reported all transactions and updates to regional manager, and maintained and did bank drops in order not to keep an over flow of cash in the facility. I directed and supervised employees while they were engaged in sales, inventory-taking, reconciling cash receipts, or in performing services to customers

Planned staff meetings and reported back to the store manager on findings assisted and also was responsible for hiring and termination of employees.

As assistant manager of CITI Trends my job was to analyze, write up and do evaluations on employees on a monthly base. I made sure that all staff complied with the rules, regulations and policies of CITI Trends, Inc.

Ability to handle issues, supervisor and inform store manager, regional manager and/or Human Resources as required. Ability to monitor work flow and backlog and takes appropriate action to remedy any problems with or without supervision

It was my job to ensure that store surplus was disposed properly and that my store did not order more inventory then needed, I maintain and controlled over excess and obsolete materials, purchased supplies, and equipment as needed, and had the ability to work with our companies purchasing department and vendors to quickly resolve issues that arise

I started as a sales associate and was quickly promoted to 2nd Assistant Manager. Now I am over the entire Kids Department and am responsible for weekly Markdowns on Sundays and Mondays. I also handle Returns & Exchanges, determine whether discounts are necessary, open and close the store, do daily paperwork, and other managerial duties in addition to processing freight and stocking the sales floor. 

This was my first job in retail so I do appreciate what I've learned by working here, even though nearly everything I've learned has been self-taught. We opened a new location and received hardly any training. I also received minimal training when I was promoted. So whenever I did anything wrong, I was treated rudely and unfairly, considering the fact that I was unaware of certain policies and procedures.

My store manager is unqualified and unprofessional. She does not like to communicate between other managers and sales associates, which is very important to success. 

To be honest, this is an OK place to START if you've never had any retail experience. But if you're like me and have dreams for a professional fashion retail career, this is NOT the place to be. They hire almost anyone and don't pay nearly enough.

Our 1st assistant manager gets paid $10/hr and she does the same duties as I do except her department is the Men's Department (which is a bit smaller than my department) and instead of Markdowns, she is responsible for calling customers about their Layaway Payments.

I am of course the 2nd Assistant Manager. I get paid only $8.50/hr.

We have recently acquired a 3rd assistant manager (at least that's what they told her, but she is only a keyholder), who began working only a few months ago but is being paid $9/hr. She's responsible for the Plus Department which is really small.

What is the best part of working at the company?
Daily pay and able to purchase merchandise at a discount. Able to see the new merchandise as it comes in 

What is the most stressful part about working at the company?
Unrealistic expectations and work load  and not enough hours allotted to do all that’s required.You are expected to run register, work freight in between customers, and put freight out even if it’s busy and you’re on register. You’re also expected to have an employee near the front door for loss prevention purposes but you cant be putting freight on the floor n be standing near the door n running register too. They love to cut hours citing slow sales. Sales associates can get as few as 12 hours a week and only the store manager gets 40 hours or over. Assistant managers get a maximum of 35 hours a week unless it’s Christmas time. 

What is the work environment and culture like at the company?
Very strict about cell phone use, You will be written up for using your cell phone on company time. They say it takes away from productivity but what they really mean is that they can’t work you doing the jobs of 3 people if you take a phone call. expect you to do the work of 2-3 people, expect managers to work ALL major holidays so you never have a holiday to spend with family. They call those blackout dates. In other words they own you for the little money they do pay. Assistant managers expected to have open availability making it extremely hard to schedule dr appointments work another job or have time with your family. Ghetto rude customers and most stores not located in good areas. 

My last day is coming up soon I have only been there a month not worth it. They do not care about you as an individual even if you have a family or medical emergency.  Take this job as a placeholder only. 

What is a typical day like for you at the company?
Freight, straightening the department, running the register

When I first started as Cititrends I was hopeful for a thriving career and advancement. I was looking forward to new challenges and an EQUAL opportunity to prove myself. Unfortunately this is NOT what I found. I instead found myself constantly being left out of the loop of manager information, I was hardly trained in the areas I needed to survive there, let alone advance. Trying to get my boss to show me what was needed to advance such as office paperwork, deposits and banking, scheduling, etc was like pulling teeth from a lion. I was given excuses and brushed off as to why I couldn't learn anything more. So I went on to ask another manager for help and improvise the rest on my own.

(Which became proof that I knew what I was doing as my district manager complimented me for a great job consistently.)

Further more I found that when given the opportunity for a promotion or a raise I was down graded and given reasons from said store manager of the things she had NOT shown me or refused to train me in. To go on I had spent almost a year and a half with the company, yet while I was there I was subject to racial slurs, harassment and threats of harm from another manager above me and a few cashiers she had been fraternizing with outside of work. When I approached the situation each time to try resolve it through my boss, my district manager and human resources nothing was ever done. Even when upper management heard the situations described by others and not just myself, the problem was not resolved nor was/were the offender(s) ever disciplined or terminated. To this day the offender(s) still work(s) there.

Citi Trends seems to be a great place of work but I see no chances for advancement. District managers do not look at their stores to see if an employee is qualified for promotions. They rather draw someone from out side. Another thing is the lack of benefits the company gives employees. There is no discount other than employee appreciation and that's only twenty percent when other companies give that on a every day basis. To add to that employee appreciation is only offered at random times and sometimes two months apart. During my time at Citi Trends I also saw how managers showed a lack or determination to do the job. I found myself completing all the nightly duties consistently with no help. Things such as vacuuming, wiping counters, cleaning windows, and cleaning dressing rooms and mirrors. I received no help on these things because it is not stressed how important it is for managers to lead by example. They did not care if the store was clean and yet I found myself wanting the store to be clean. A store is a reflection of the people who work there and I like to be seen as a professional, neat clean person. Hopefully this will change in the future. As far as my background my major is in Global Business with a concentration in Human Resource Management. I graduate in December and will So I have seen the problems and know how to fix them, but I am in no place to change them. Hopefully you all have read this review and will take the needed measures to make working at Citi Trends a great experience.

Most horrible job experience ever. This was my first job and  it sucked!!!!!

A Typical Day: If you opened the store you had to be there at 9:30 a.m. until normally 2 or 3 sometimes longer depending...  You had to open all the registers count down all the money etc., then you had to go to the back to retrieve freight you have to process atleast 4 boxes every hour. Along with that you have to help customers and check out .. No breaks - NOTHING! If you came in the afternoon 3 to later you had to recover the store or process any remaining freight a customer left behind. You had to put away all go backs from front register and dressing rooms had to fix all fly away hangers had to sweep with a little sweeper and then vacuum the whole store. You could not vacuum while people were still in the store so you had to wait until closing at 8 pm Then the sales associate has to help count all money and close all registers along with vacuum because the manager or assistant manager has to count up all the paperwork. You always lose money because you must clock out at 9 p.m. on the dot but you still have to finish up the store before leaving - sometimes leaving after 10 p.m. !!! 

Management: The management sucks! The boss is only worried about herself and she is very rude to her other employees as well as other customers. She is always getting negative reviews from customers! 

Co-Workers: In the process of 1 year - 3 employees quit! All of the co-workers were nice except one who is now assistant manager and is being quite rude just like her boss 

Hardest Part: For all the work you do it sucks that you only get paid 7.25

Enjoyable Part: Working with SOME nice people excluding the boss and her puppet!

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