risk analyst

licensing associate

customer service representative

senior data analyst

senior business analyst

Citibank (Citi)

Where do I begin, Ctibank loves to brag about their diversity and "culture" when in reality they just want to be socially accepted due to our current social climate. Its a very corporate environment and their motives seem very ingenuine. The employees in charge of training the new recruits coincidentally all have the same, bland, fake personality. They will make comments that make you question your own personality and social beliefs. Ironically they joke about not wanting their employees to be robots, but discourage employees who express beliefs and thoughts different then their own, even when they were asking probing questions. By doing so they're hoping to break us down and strip us from our individuality, in order to create simple minded monkeys that do whatever they are asked. Another red flag about this company was the micromanagement. As soon as the new recruits hit the floor and started taking calls, we became data on a spread sheet fighting for the fastest call time, most payments from customers, and best reviews. If your average call time was off target, even by a single second, than you would have to meet with a supervisor every week that would breakdown your calls with you and go over how many opportunities you missed to shorten long calls. Granted its understandable to a certain degree but the lengths they went to improve miniscule details was obsessive and mentally exhausting. Despite stating on their website that they are all about helping their community and putting the customer first, their practices for refunding late fees and prying at customers' wallets for payments, who are struggling financially, says otherwise. Overall, this is a good company for anyone who wants simple responsibilities, slow career growth, micromanagement, and all their goals and ambitions crushed. 

Pros of Citi:
- Great amount of PTO & sick time
- Good benefits
- Inclusive corporate culture
- No toxic work environment--employees are encouraged to take time off and use wellness resources
- Opportunity for hybrid work (as of 2023)

Cons:
- Very large organization, meaning both that it can be hard to change an existing process or policy and that processes & policies coming from upper management change all the time.
- No opportunity for full-time remote work (as of 2023)

The following is specific to Citi Operations & Technology -- other business sectors may be much different

Employees are encouraged to develop skills though platforms like Degreed and Udemy, though some people's workload demands means they have little time to do so. Opportunities for promotion are present but scarce during downsizing (which has been happening the past several months). Most managers are very supportive of their employees exploring other possibilities internally. It is common for people to move from one sector to another.

Internal management of information and resources is not excellent; partially due to the sheer size of the organization. The time it takes to configure access and applications required to do your job effectively can inhibit productivity, though this varies between teams. Overall there are many silos between business functions so it can be difficult to get the right information from the right person. A large portion of the technology sector are offshore contractors and working with a remote team can be challenging.

Overall, it is a great place to work for culture & benefits. Job satisfaction is overall good but varies highly between roles or even current project assignment.

Citi treats entry level employees like expendable cogs in a corporate meat grinder. Policies are obscure and verbose with an excessive amount of additional links to other policies. Policies boil down to a Choose-Your-Own-Nightmare and customer satisfaction suffers as a result. Internal policy documents are poorly formatted such that readability is hampered and are unable to be useful in a timely manner. The workload is excessive, expectations are high, handle time is low, and pay is subpar. Training is rushed, rigid, and unclear, causing unnecessary stress due to feeling overwhelmed and inadequately prepared for the role. The technology used is old and outdated and the company continues to outsource technology and HR jobs to India and the Philippines making it difficult to actually get employee assistance with various issues. The outsourced HR phone tree is generic and agents who answer the calls can only assist with scripted issues such as benefits questions. They're unable to help with any internal issues, employee concerns, or accommodation requests, and management seems unsure who to suggest employees speak to when there's a need, instead only offering them the number for the generic overseas HR line. This company may have been good at one point, but has become technologically stagnant, lacking in innovation, and driven by greed and metrics which is worsened by asking too much for too little and from too few.

What is the best part of working at the company?
Best thing about working here is being able to work full remote. 

What is the most stressful part about working at the company?
Most stressful part is scheduling vacation time and working weekends. If there is not available time to take off, you can't request it off. The thing is there is usually no time available on the weekends. You also can't have more than 1% of unaccounted time. Time not on the dialer. Which is  kind of next to impossible. You have to document your exceptions which is recording why you are off the dialer. There are people who work 8 hr shifts and 10 hr shifts. Everyone gets 7 days worth of unplanned/sick time for the year which is 56 hours total. But for someone who is working 10 hr shifts, that should be 70 hours for the year. But it is not. There are a lot of stressful parts to this job honestly. I could go on. 

What is the work environment and culture like at the company?
Work culture and environment is pretty much the same as far as call centers go. Nothing really set apart from other work settings! 

What is a typical day like for you at the company?
Answering inbound calls and outbound calls. Leaving a vm before 130 pm if they do not answer and attempting to get them to settle their outstanding debt with Macy's if they do answer! Total of 10 hrs a day.


Working as a Business Analyst at Citibank is both engaging and intellectually stimulating. The role involves delving into intricate business processes, pinpointing areas for improvement, and implementing strategic solutions. Citibank's global reach provides a fantastic opportunity to collaborate with diverse teams, creating a vibrant and culturally rich work environment. The organization's focus on innovation encourages employees to explore cutting-edge technologies and methodologies, enhancing problem-solving abilities.

In this role, Business Analysts interact with a range of stakeholders, from cross-functional teams to senior management, contributing to a comprehensive understanding of the business landscape. Citibank's commitment to ongoing professional development ensures continuous learning and growth through accessible training programs and resources. The inclusive and collaborative culture at Citibank empowers Business Analysts to make meaningful contributions to the company's success. In essence, working as a Business Analyst at Citibank is not just professionally fulfilling but also aligns with the bank's dedication to excellence and innovation in the financial industry.

A typical day at work would consist of logging on to they system, checking your email for updates, logging on to all required systems and preparing yourself to take incoming calls from customers and potential customers.  Working for Citi was definitely a learning experience for me. It taught me to pay closer attention to how I worded phrases, my tone, my attentiveness to the callers needs and to listen to everything that the caller was saying before reviewing, analying, resolving and closing the call.  Working for Citi also taught me the value of time management.  There is a strong workplace culture at Citi and it's  to give the customer the most accurate information in the most efficient time while remaining professional and courteous. In my opinion the hardest part of the job was dealing with client that would be transferred to you from offshore agents and the clients would reach you already angry .  The most enjoyable part of my job was when the caller would tell me how much they enjoyed speaking with me and how they appreciated my patience and taking time to give them a clear understanding of the reason for their call.

After having a disability because of an accident, the company let me go after 19 years. Management didn't try to find me any other work. It would have been nice if they gave me a heads up, but they just gave me a box to pack up my leased equipment.  No loss though, their customer service still sucks.

Before all that, I received a promotion which was challenging because I supported three call centers. It was a new job, so I had to create new processes and utilize various software. Unfortunately, it is inevitable at this company and after a small amount of time they wanted to add some collection work as well. In a nutshell, your years for the company don't matter if something happens. They will replace you like nothing. In addition, it can be stressful work because of the changing regulatory laws and rules. There could be several communications and trainings which a few found hard to understand.  The pay and merit raises were cheap.  A good rating only meant a 1% raise and maybe up to 3% for an excellent rating. They hired me at $10 a hr back in 2001 and I finally got it up to $18 by 2019. This is not a good job for a non go getter who doesn't want to rise up in the ranks.  

Great Company with a Focus on Employee Growth

Indeed is a fantastic workplace that genuinely cares about its employees' well-being and professional development. The company fosters a positive and inclusive culture where everyone feels valued and respected. The leadership team is approachable and transparent, regularly communicating updates and involving employees in important decisions.

Pros:

Excellent work-life balance with flexible scheduling options.
Comprehensive benefits package, including healthcare, paid time off, and wellness programs.
Opportunities for career growth through training and mentorship programs.
Collaborative and innovative work environment that encourages creative problem-solving.
Strong emphasis on diversity and inclusion initiatives.
Cons:

Fast-paced environment that may not suit everyone.
Some departments could benefit from additional resources to manage workload.
Overall, Indeed is a great place to work if you're looking for a supportive and dynamic company that invests in its employees. The collaborative culture and focus on innovation make it an exciting environment to build a career.

receiving inbound calls, assisting clients with accounts, programs as needed. training modules team support with programs as needed. use of Microsoft, excel etc.  patience, time control, efficiency, focus, attention to detail. Management and scoring escalation unit on calls, accuracy, documentation, time control. Great culture, atmosphere, supportive leaders, knowledgeable, constant feedback. Obtaining new changes of policy and procedures and federal guidelines in a timely manner. Most enjoyable part is the team support, management and staff support. I became very close to all the teams I was on. We all supported each other. Still friends today! Managers always did their best not only on our job but opportunities to increase support and morale.


Upon joining Citi in the Human Resources function, I was excited about the role, but it was immediately changed upon my arrival to the company. During this transition, I experienced a lack of training, support, and guidance from both direct management and executive leaders. My manager, who was new to her role, exhibited a lack of professionalism, decorum, and the ability to lead with vision. Instead, she tended to micromanage and assign blame. As a seasoned professional with over 20 years of corporate experience, I cannot recommend this company, especially to interns, particularly within the Human Resources function. The department appears highly unorganized and doesn't prioritize the development and growth of its workforce.

Top Job Titles	Average Salary
Risk analyst 2 salaries reported	$64,039 per year
Licensing associate 3 salaries reported	$61,500 per year
Customer service representative 1 salary reported	$47,600 per year
Senior data analyst 1 salary reported	$33.50 per hour
Senior business analyst 1 salary reported	$76.00 per hour

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