server

bartender

server assistant

cook

boat captain

City Experiences

I was in their mentorship program and actually loved the company itself -- I was involved in a course online through the company for free which I was doing. I actually ended up applying for masters schools because of that course, and partially due to the mentorship program. But things got really weird. I guess I thought I could just spend more of my time at work on school and applying for schools, and I ended up being more lax at work... but I thought that that was okay. I was hitting my percentages and I was actually doing better in my honest opinion, but I got two formal write ups and after the second formal write up I had to be terminated... so I'm not sure... I left them a pretty formal complaint online and I've found a job elsewhere. 

I'm just surprised they would fire employees on the mentorship program because that program was a lot of work -- and not many people were a part of it. Also the fact that I was committed to that online course... now I feel like I can't talk to my mentor anymore because I got fired and I wouldn't want to get him in trouble. I loved the job and the benefits and gift cards, but it just seemed like the department I was in really had like... I guess their own issues, or, ideas about me. I'm not entirely sure. I'd go back in a heartbeat due to the mentorship program, but that's not gonna happen. I'm giving this a 1/5 due to the experience, but the mentorship program I was in was fantastic (5/5), and the online course as well... so if you do apply just be cautious. It sounded like department wise there was kind of like... it seemed like they weren't as connected to each other I guess. 

In the end I'd say go for it and try to join the mentorship program if you can. It seems like corporate wise they're really trying to get people more like well-rounded esp for those in the mentorship program, but honestly I'm not entirely sure if many other people or departmental heads actually care for it. Just my honest opinion. Otherwise loved it and loved my sup. 

I work here and started in June time. At first it was fine, we were all in areas and worked well. Then they started messing around with Rotas and the calls you take. We had a mass exodus. Then you get 1 days training. Then expected to take complicated calls from a badly run company. No support. What a will say, is that it is trying but the problem is the TLs dont understand how it works, so its hard to get any realistic feedback.

If the company, if it reads this, wants to know the issues, then here they are. I cant speak for top management as i do not communicate with them and we are told by the TLs not to speak to them. So the main issue is the TLs cause mayhem as they are not sure what the answers are. They are good for weather forecasts. (oh i replied to an email amd got told to stop asking questions! About work related HR)

I have kids, so i applied based on 9ne thing and then changed the hours. Expected to do 6 days, with the excuse we get 3 days the next week. Which is not family friendly

You then have the company not working as one. Vouchers dont work and we have to get 5 star customer feedback. Yeah i cant book this voucher you paid 90 quid for but please tell me how amazing i am. 

We have fellow colleagues stirring trouble, but as they keep saying they deal with management we cant disagree with them. 

There is positives, the T2 staff are so helpful and the company wouldnt be nearer functionung wothout them. One is always there on their day off to answer me. The team in general work well together 

Pros
- T2 staff
- some colleagues
- end of the day is end of the say 

Cons 
- TLs
- Days and hours worked/ rota 
- cant get my holiday booked 
- wages, and they never get them right 
- no chance of promotion, unless you blind your TL with BS. 




What is the best part of working at the company?
It was a new experience for me serving on a big boat, I liked that experience. 

What is the most stressful part about working at the company?
It was a very stressful job, with one server assistant helping 2 or 3 other servers and your tables having to be sat a once you are basically on your own and then running for your guests the whole cruise in hopes to be tipped because 90%of the time you won’t! Because the guests think your already being tipped 16% from the service charge they are being charged  which it is not true. 

What is the work environment and culture like at the company?
During cruises it’s very loud, if you’re allergic to spiders, forget it because the boats are infested. There’s  also lot of favoritism going on. Which makes it really hard to stay positive.

What is a typical day like for you at the company?
There’s a lot of polishing to be done you polished glasses and you polish silverware. You also fold a lot of napkins roll a lot of silverware, move, and set tables change table linens, then there’s your side work carrying chairs up and downstairs or maybe across the way to storage, putting all dishes away that includes glasses silverware B&Bs. You may have to unload the linens and napkins and towels, and put them all away and  the end of the night, you have to sit, fold napkins or roll silverware and wait for the manager to come and give you your tips if you have any. You also have to move tables and set up for the next shift. It’s not worth $16.20 an hour.

This job can viewed as hit or miss depending on how you approach it within the first month on employment. 
On one side if you want to actually pursue maritime industry there's a good chunk of people willing to give you the opportunity to improve/hone your skills and a reference is needed expand outward. With time you'll definitely get lot better and pick up a lot of skills and have opportunity to do extensive projects/ expeditions some being ( or to me it was ) a once in a lifetime opportunity. Plus with an increase in maritime operations comes with a lot of overtime especially during the summer making it worth it.
On the other side if you just wanted a job that's fairly straight forward and consistent then it's a perfect job as there's a good chunk of people that just want workers. You may get isolated or even the blunt end of the workload but no one will really complain at you just expect you to do your job. However the hours will stagger a lot and in occasions 1-2 shifts a week to no shift to 1-3 shifts a week ( based on demand and as I said in the first part first impressions ). 

Its entry level so can't complain as especially in maritime business you have to start somewhere. 

As the workload was more intense each day management at the time was a joke and would make numerous promises about bonuses and pay raises to encourage us to work harder. After was reminded about those promises by their employees acted as we made up the whole scenario when multiple employees brought it up. After would give us threats to terminate us if we couldn’t work holidays even if you had a valid reason like religion reasons they said we would be fired. One staff member made that clear before being hired and when was put on a schedule for Sunday, they reminded management they couldn’t due to religious reason was quickly taken off schedule until she could so the staff member went to HR and never got a response then was fired for not showing up that Sunday they were scheduled. Unfortunately the company doesn’t take kind of you have a child either they will say figure it out instead of helping their employees out figuring out a schedule. The company is quick to terminate employees then to keep core staff. Honestly would never recommend

What is the best part of working at the company?
The job had it's problems. Unfortunately they seem to be doing some serious down sizing so keep that in mind if you wish to work there. The people who work there are reasonable but unfortunately the callers won't always be. 

And that can severely impact your experience. They have a survey system that is sent out to every caller. And over the years they have added more metrics to the job if you wish to get an extra bonus and commission pay. 

Keep that in mind please. 

What is the most stressful part about working at the company?
Meeting the expectations was the most annoying part of the job. People can give you a negative survey for any rhyme or reason. 

What is the work environment and culture like at the company?
The people are fairly nice.  Management is pretty reasonable. But sometimes having to deal with ongoing issues can be a real negative experience. 

What is a typical day like for you at the company?
For the most part, it's busy on seasonal times. It's busier during the summer then it is during the winter.

What is the best part of working at the company?
Unprofessional staff management was focused on losing not winning,I have 20 plus experience and worked with company many times they are non thinking zombies boats now

What is the most stressful part about working at the company?
If you have a skill they copy it and take the credit. There is no consistent leadership. Look out for the support staff they will set you up the bar staff is all temps . Don't work there it is not safe no one has there twick cert

What is the work environment and culture like at the company?
They don't clean up well plus they don't help each other unless weed is involved.


What is a typical day like for you at the company?
Pure grade school environment with a break in reality of mangers acting if they importance is who is engaged inappropriate  s### relations with who not a  good place to work at

At least in the port I worked at, all the departments got along except the sales department. For many reasons but I believe for lack of repercussions, the sales team had no insight into how their mistakes and lack of communication would cause problems in other departments. If they were to cancel events last minute, other departments would lose working hours. If the sales teams did not communicate the number of guests for a private event, other departments would come in unprepared. And if customers were unsatisfied with the experience, the sales team would be conveniently out of the office. Worse of all, the sales department would not take blame for any of it! So if you get hired and somehow land in the sales department, be prepared for them to be your only amicable coworkers because everyone else will have something to say.

What is the best part of working at the company?
Being on the water is nice
Food is available to eat on the boat

What is the most stressful part about working at the company?
Never having all your materials because management hasn't ordered them

What is the work environment and culture like at the company?
It's tough if you aren't popular with a certain group of people. Management is incompetent and they get away with murder all while allowing their favorite people the opportunity to get all the hours

What is a typical day like for you at the company?
You come in to an understanding air-conditioned boat and prepare yourself to be overworked and make things happen without all the necessary ingredients. The staff will cuss at you and each other and then the tips are terrible

This company truly treats its employees as pack mules, with no respect or consideration of being a real person instead of a factory cog. In my time with the company they acquired many businesses from around the world and expected us to help guests from these locations, with no training and 100% aware that we were trying our best to figure newly merged and glitchy business websites out and help guests, while simultanously being punished for lack or performance or reviews. After this, the company decided to lay off a gigantic portion of its US work force and move operations oversees, to the various locations that were acquired. I and many others were told I was being laid off at the start of my work day, less than half two weeks before the date of my departure. 

Top Job Titles	Average Salary
Server 2 salaries reported	$17.81 per hour
Bartender 1 salary reported	$20.00 per hour
Server assistant 1 salary reported	$17.81 per hour
Cook 1 salary reported	$19.50 per hour
Boat captain 2 salaries reported	$30.00 per hour

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