senior relationship manager

chief credit officer

relationship banker

full stack developer

compliance officer

City National Bank

I went over to CNB seeking career growth. I was a new accounts rep at a previous institution. I got hired here as a Senior Relationship Associate. During the interview and at the job listing, this position was made to seem with more responsibilities and challenges, like a banker/new accounts role. Seemed similar to my previous role but with a senior title. This turned out to be a teller position. Everyone in my branch was a Senior RA that had been demoted from their previous positions. This was already a bad vibe to begin with. I later learned this particular branch was like walking on egg shells. Everyone there was like traumatized. Not to mention that sometimes the manager came off as racist and would say a lot of racist things and racist jokes (I was not the only one that felt this way). Also, requesting time off was so annoying. If you said you had a doctor's appointment the manager wanted to know why and an explanation to what you needed to do on your time off. Seems overbearing and controlling to me (again, I wasn't the only one that felt this way) Anyway, I left because I felt that this position was not why I left my previous job. I felt as if I was taking two steps backwards. The manager also didn't allow us to take on any new tasks. If anything he took things and access away. Again, I felt as if I was going backwards in my career and decided to leave. The pay was good and the benefits were okay. Coworkers were nice too. I guess it just depends on the manager you get. 

Working for City National Bank is one of the worst jobs I have had in my 15+ years of work experience. The workload is excessive, redundant, and often menial, barely related to being a "Fraud Analyst". The systems are antiquated, as 2-3 entire paper reams' worth of reports are turned in each day. Many of the reports require handwritten documentation on the paperwork. Tasks vary wildly, and more reports are added to the daily workload regularly.

Communication within the department is terrible, and not open. Much of the communication is done by management behind closed doors in a clandestine manner, and then employees are given the bare minimum information with the corporate spin on it.

The culture there consists of over-working their employees, maximizing production and eliminating all down time, under-appreciating efforts and little to no recognition, cold and impersonal communication (usually done by email or instant messaging, hardly ever face to face), and not to mention sabotaging employees' efforts to transfer to other departments and advance their careers. It has a very bizarre, cult-like vibe to it.

I would NEVER recommend for anyone to work for City National Bank, at least not in the Card Fraud Department in Los Angeles, CA.

While Day 1 was very promising and something I hadn't experienced in my 20+ years of working within a bank, the process after Day 1 was an absolute mess.  I can only speak for the business unit I was in, but it was terrible.  I was discouraged from asking the people working around me for assistance becasue Management was afraid that they may find out I had no prior immediate experience in the area I was managing, but then they also gave me little to no training to understand what it was that I was supposed to be managing.  I can manage anything, I stepped in and made immediate adjustments to how production was being viewed, but then was discouraged from communicating anything since they were afraid it might ruffle feathers.  They were happier with people sitting at their desks on their cell phones and socializing than doing their job; but complained that they were months behind the case loads.  The company's training is well below poor.  I didn't even get my ID access until two month's had already passed.  All I can really say is that I was extremely disappointed.  I've seen better training in fast food businesses and I was managing multi-million transactions.

During my time with CNB, I found the compensation highly competitive, and the standard banking hours were initially appealing. However, employees were frequently expected to attend events on short notice, with little understanding or flexibility for those with family responsibilities. 
There was significant pressure from upper management to meet performance goals, but unfortunately, no formal training was provided to support success in these areas. The workplace culture was extremely competitive, with team members often displaying unprofessional behavior, including speaking down to not only colleagues but also clients, and then reacting poorly when they were respectfully challenged.
Pursuing higher education while working was particularly discouraged (even with the support from the district and regional managers), as doing so seemed to foster resentment among coworkers, leading to an even more hostile environment. Overall, the atmosphere was highly toxic, marked by backstabbing and a lack of genuine team support. 
Despite these internal challenges, interactions with clients were consistently positive and rewarding. 

What is the best part of working at the company?
Challenging work that pushed my limitations and helped me grow technically

What is the most stressful part about working at the company?
I was remote. CitiStreet was merging with Royal Bank of Canada. There were too many duplicative meetings conflicting at the same time. So may people were in attendance and one scarcely had a chance to speak / contribute, yet attendance was required. This really impacted my time. It was very disorganized and poorly masterminded. They also were very reactionary and scheduled too aggressively.

What is the work environment and culture like at the company?
Crazy. People were under so much pressure to perform without what they needed to do the job that it made people insane. It was very colorful and difficult at times. Lots of disabled people who were excused for being impossible and mean.

What is a typical day like for you at the company?
I was remote. I tried to keep to myself and often skipped meetings to meet a deliverable. This was commonplace. My immediate group knew me. Otherwise I felt quite anonymous.

Terrible company to work for!! Worked there 4 years....never really got trained to do anything else but prep and scan credit packages.....supervisor was only proactive when it came to certain  workers and was never  on top of what was going on in the department because he gave most of his work to the "work flow lead " , who did nothing but micromanage others. Work flow lead was quick to spot my few errors,  but when someone  else of the preferred circle of workers would make a mistake, she corrected the error for them instead of reprimanding them with a write-up , which was done to me ......and a write-up for having a medical condition  that I told them about , but they still didn't seem to care. (City National bank/CLC) is not a good place to work. Bonus money is never on time ,and management is never kind. The tech side of the bank needs work also.......THEY STILL USE GL TICKETS  TO PASS CREDITS THRU THE BANK....NO ONE USES THAT ANYMORE, AND THEY HAVE A SYSTEM IN PLACE THAT CAN BE USED TO DO THIS PROCESS. Not a very technically advanced bank, at least not at the CLC

My department was considered small, yet we brought it quite a bit of revenue. The procedure and written manuals were non-existent, management/supervisors were not as helpful as you would imagine in helping you get settled in. However, I will say that in my department, we were /NEVER/ treated as a number. We were always valued as an individual and your supervisor/manager would take your personality and skills into assigning your tasks.

Benefits are great, communication was amazing between different departments, but technology for the company and its clients is seriously lacking. If there's one thing to really invest in, it's technology (get with the times)! Operations is very inefficient (very related to a technology issue), so more time goes into completing one or two tasks than you'd imagine.

Overall, I love working with this company. They may need improvements, but it's definitely a 9/10 for me, and I commute 4 hours a day!

I enjoyed working with my colleague but the management will give you zero raise. I was "promised"  a bonus by year end and for no reason they didn't give me any bonus during a year that the bank was making billions in profits. While inflation is running high I receive zero percentage raise. All the while they're asking us to do more work and train out of state colleagues who likely get lower salary than me who will likely take my position. Management talk a good game, we want to provide a white glove services, we value our colleagues. But look at their action, it just a bunch of b s. If you're given salary not pay hourly you'll ended up working nights and weekends for no extra pay. You can forget about promotion. There are none. Client complaints constantly for lack of services and delay with opening and closing accounts. No wonder clients are closing their accounts here because staff are be underpaid and over exhausted with this job.

In building the Quality Assurance department I was able to implement the needed people,process and technology to support the banks growth. Budgets grew with the need as did tools and technology with the underlying theme to build automation from the beginning. This theme is now key to the foundation of the department. Introduction of agile, CICD, DevOPS, BDD and other processes/methodologies has stayed with the core foundation supporting a strong SDLC process. As the business grew Development needed to align its strategy with that of the business to ensure all were in step supporting the increasing efforts to grow revenue.

CNB Marketing organization has a great group of marketing team leaders that get along great. It makes the job bearable. Senior Management is another story. It is a very ambiguous environment that is ruled from the top of the company and any marketing professional who wants to make a difference should look elsewhere. Marketing team in this group are order-takers and if something goes awry the SVP of Marketing is quick to deflect her responsibility onto those team members who have little or no control over the outcome of specific situations. Recent changes in marketing have left people unsure of their future and with the exit of key roles for no apparent reason other than the SVP was done with them, people are actively looking. It's not a healthy environment for growth or mental / emotional well being.

Top Job Titles	Average Salary
Senior relationship manager 143 salaries reported	$137,841 per year
Chief credit officer 48 salaries reported	$155,420 per year
Relationship banker 44 salaries reported	$30.03 per hour
Full stack developer 1 salary reported	$175,000 per year
Compliance officer 13 salaries reported	$135,000 per year

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