customer service representative

lifeguard

swim instructor

pool manager

maintenance technician

City of McKinney

I had high hopes when beginning this job, I applied as a teacher/recreation aide and looked forward to using my teaching and educating experience. The first couple moths of employment were great, the pay was less than had been promised in the job ad and interview but i was willing to take the pay cut. After being in this position awhile i noticed the many issues. First the recreation center was managed poorly I did not have a consistent supervisor as we went through multiple in my time there usually not lasting more than a few months and a large majority of the time the supervisor position was empty. This left a small team (usually 3 or less due to us being understaffed) of already underpaid staff members to split the supervisor role. We were also often required to perform front desk duties as well even thought hat was not the position we applied for. There was always drama in the workplace leading to many people being fire over rumors or gossip sometimes that was completely untrue. This job was like walking on eggshells constantly never knowing if you would be fired, feedback was never received even if you asked for it until you were being let go from the position and often the feedback recieved then was simply “some people have been saying you don’t like your job” this excuse was used by management to fire anyone who was trying to improve the center. The manager is simply stuck in her ways and refuses to allow improvement in this workplace.  

Overall, it's an enjoyable work environment. A lot of the upper leadership, though, sadly work more to avoid uncomfortable situations than push for change. They'll talk the talk, but not walk the walk.
Examples include:
Running an analysis to assess the city's pay rates as compared to the market in November 2021 and failing to act on the information.
Implementing HPO for the organization and continually discussing it and providing introductory trainings, but only the upper management have the resources (desks, access to departmental leadership, extra working hours not in the field) to benefit from it.
Getting rid of merit-based raises and replacing them with a recognition program that they then conveniently discontinued.

I still say it's enjoyable because the city does do good work and it is easy to see the impact on the city with your own eyes, not even considering all the awards we keep winning. A lot of the frontline teams also have great camaraderie, which makes the workday enjoyable. The good work environment comes from us making the best of it, though, not all the things upper management keeps taking credit for.

I worked there for three years and it had it fair share of things. Everyone loves to gossip and know your business and when you don't, they act distant. Pay hasn't been updated for the people who actually do the work and it could be better. Need a separate system for maternity leave. Since they pay isn't good, they just provide free events for food and drinks here and there. 

Did receive lots of discount at some places for the benefits. Some departments didn't have opportunities for overtime like other departments. 

Culture needed more attention and for the city to truly exhibit its R.I.S.E values. Leadership style involved directive with no direction. Unfortunately found great trust issues with leadership and departments. Tried to encourage a change of this culture and faced retaliation from leadership.

Mckinney has great team members working in the city. However, many felt lack of recognition and unrealistic expectations to be destructive. I wish the best for those who truly live by the core values to improve the culture and benefit the citizens of Mckinney.

Everyday was a new adventure. I learned how federal government works and the process from legislation, to funding, to implementation. 

My co-workers were an excellent team, more like family. 

The procedures would change from week to week and sometimes daily. There was no SOP in place nor a handbook for new employees. This presented opportunities for staff input on what changes were needed. 

The most enjoyable part was seeing people graduate the program and begin their journeys on becoming self-sufficient.

Responsible for answer phone calls coming in on Cisco phone lines using RecTrac system.
Responsible for registering residents/non-residents for events/classes at center.
Responsible for planning and helping set-up/tear down events.Responsible for calling customers to cancel events held at center.
Responsible for filing all paperwork that flows through center.
Responsible for obtaining payments (credit card, check and cash) for services at the center and answering questions for customers about the City of McKinney.
Responsible for reserving events such as weddings, baby showers, etc. at the center.

A very fun work experience. No complaints to list. Learned proper landscape maintenance techniques and how to operate moderate to heavy equipment. Helped manicure and maintain the "Neal Sperry Crepe Myrtle Trails" in McKinney, TX. Advancement seemed reasonable as I was selected to acquire the Texas Department of Agriculture Herbicide Applicator license. Helped maintain and improve parks throughout the city. Supervisors and co-workers were great.

What is the best part of working at the company?
The City of McKinney provides good benefits and a great working environment employing good people and having good managers on staff. 

What is the most stressful part about working at the company?
It depends on which department you work for. 

What is the work environment and culture like at the company?
Professional teams with dedicated employees and managers. 

What is a typical day like for you at the company?
Every day was unique working for Public Safety Dispatching.

I love this job, it's the best first job you could ask for but it also is a great place to work with lots of opportunities to grow. The management is inclusive, kind, and I rarely have a bad day here. I'm always learning and I'm surrounded by people who are easy to get along with. If I can think of ONE negative thing to say it's that I wish part-timers got benefits. Other than that, I love it and I'm totally happy here.

Managers are not trained to manage effectively.  Favoritism and very political.  Good ole boy mentality still in 2019!  I came back the day after I buried my mother to find that they were moving me to the front reception desk to not only do all of the employment for the City, but to also be the receptionist.  They were trying to push me over the edge.  When I didn't react, the Director asked my co-workers what was going on.  Poorly run.

Top Job Titles	Average Salary
Customer service representative 31 salaries reported	$14.40 per hour
Lifeguard 17 salaries reported	$14.64 per hour
Swim instructor 14 salaries reported	$14.92 per hour
Pool manager 18 salaries reported	$18.06 per hour
Maintenance technician 6 salaries reported	$51,979 per year

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